Vacancies at FINCA Microfinance Bank

FINCA, a prominent international microfinance institution, specializes in offering financial services and products to small-scale businesses overlooked by conventional banks. This enables these businesses to initiate, expand, and diversify, thereby enhancing family income, nutrition, employment, and overall well-being.

Position: Customer Service Officer

Location: Imo

Reports To: Branch Operations Supervisor or Business Unit Manager

Responsibilities:

1. Market FINCA’s product range and deliver exceptional customer service.
2. Conduct initial screening of business loan clients before referring them to the Business Loan department.
3. Execute account-opening procedures, including verifying signatures and ensuring compliance with FINCA MFB policies.
4. Ensure all customer documentation for account opening meets Know Your Customer (KYC) requirements.
5. Maintain availability of FINCA Nigeria manuals and brochures at the branch.
6. Manage security of personnel and physical assets, and uphold cleanliness standards in the banking hall.
7. Prepare and submit daily, weekly, and monthly statistical reports to the Branch Supervisor.
8. Address issues raised by the Back Office Supervisor and/or accountant on a regular basis.
9. Document and escalate unresolved customer complaints to the appropriate channels.
10. Safeguard processed data/information from unauthorized access or destruction.
11. Fulfill any additional responsibilities assigned by the Branch Supervisor in accordance with FINCA Nigeria policies.

Join FINCA today to contribute to our mission of fostering financial inclusion and economic empowerment for underserved communities.

Qualifications and Experience

– Bachelor’s Degree / HND in a relevant field
– At least six (6) months of experience in front office duties or cashiering
– Proficiency in Customer service operations
– Computer literacy and proficient system usage
– Ability to handle customer complaints effectively
– Familiarity with Microfinance operations and FINCA
– Strong attention to detail
– Effective communication and interpersonal skills
– Good time management, prioritization, and ability to work with limited supervision

Critical Competencies:

Customer Service:
– Manages challenging customer situations
– Responds promptly to customer needs
– Seeks customer feedback for service improvement
– Responds to service requests promptly
– Meets service commitments

Analytical Skills:
– Identifies and resolves problems promptly
– Skillfully gathers and analyzes information
– Develops alternative solutions
– Works well in group problem-solving situations
– Utilizes reasoning in difficult situations

Communication Skill:
– Demonstrates excellent presentation, reporting, and writing abilities

Teamwork:
– Balances team and individual responsibilities
– Remains open to others’ views
– Contributes to building a positive team spirit
– Boosts morale and group commitments to goals and objectives

Quality:
– Demonstrates accuracy and thoroughness
– Seeks ways to improve and promote quality
– Applies feedback for performance enhancement
– Monitors own work to ensure quality

Time Management:
– Manages schedules and daily plans effectively
– Exhibits punctuality

Knowledgeable:
– Familiarity with banking practices, policies, and procedures
– Awareness of Anti-Money Laundering Act and other regulatory frameworks

Dependability:
– Follows instructions and management direction
– Takes responsibility for actions
– Keeps commitments
– Commits to working long hours when necessary
– Completes tasks on time or communicates alternate plans to the appropriate person

Ideal Candidate:

– Strong communication skills, especially verbal, coupled with exceptional customer service abilities.
– Willingness to relocate and work at any FINCA Nigerian location within Imo State (e.g., Okigwe, Orlu, Mbaise, etc.).
– Entrepreneurial and self-motivated individual capable of adapting and learning new skills.
– Proficient in translating business requirements into mutually beneficial value propositions for customers.
– Detail-oriented with strong organizational and documentation capabilities.
– Results-driven with effective teamwork skills.
– Alignment with FINCA’s corporate culture and values, demonstrating a commitment to advancing its mission and vision.
– Demonstrated commitment to transparency and integrity.
– Understanding of business needs at all stages, with a readiness to undertake tasks beyond the specified scope of work.
– Availability to travel up to 20% of the time.

Employee Value Proposition:

– Competitive base salary.
– Monthly performance incentives.
– Leave allowance.
– 13th-month allowance.
– Health insurance coverage for employee, spouse, and up to four children.
– Life assurance coverage.
– Pension contribution equivalent to 10% of total base pay.
– Opportunity to work in a diverse cultural environment, given FINCA’s global presence.
– Annual training, professional subscriptions, and additional benefits.

Deadline: March 30, 2024

2). Marketing Assistant

Location: Owerri, Imo
Department: Marketing

Job Opportunity: Marketing Assistant

Company: FINCA

Position: Marketing Assistant

Reporting to: Head of Marketing

**Location:** [Insert Location]

**About the Job:**

FINCA seeks a qualified candidate for the position of Marketing Assistant. The Marketing Assistant will report directly to the Head of Marketing and will provide essential support to the department in both primary and administrative capacities.

**Essential Duties and Responsibilities:**

1. Daily Administrative Tasks: Execute daily administrative tasks to ensure the functional coordination of department activities.

2. Marketing Project Support: Aid in organizing marketing projects, campaigns, and promotional activities.

3. Market Research: Assist in market research efforts and analyze consumer rating reports and questionnaires. Utilize marketing techniques to gather data from various sources such as social media, web analytics, and rankings.

4. Data Management: Update spreadsheets and databases with statistical, financial, and non-financial information.

5. Event Coordination: Assist in organizing promotional events, both traditional and digital campaigns, and attend them to ensure their success. Support in the preparation and delivery of promotional presentations.

6. Online Content Management: Under the supervision of the Manager, compose and post online content on the company website and social media accounts.

7. Lead Generation: Follow up on lead generation through both digital and traditional methods.

8. Customer Support: Review customer complaints and collaborate with the Marketing Manager and relevant departments for prompt resolution. Manage the Client Support email to ensure all customer correspondences receive necessary attention and feedback.

9. Savings Mobilization Drive: Build a prospect database from diverse sources to mobilize savings for the bank. Manage assigned savings portfolios to ensure growth.

10. Team Collaboration: Maintain positive relationships with staff and pursue additional training opportunities as warranted.

11. Product/Services Promotion: Market all FINCA products and services to potential clients using approved promotional tools and mechanisms.

Qualifications:

– Bachelor’s degree in Marketing, Business Administration, or a related field.
– Proven experience as a Marketing Assistant or similar role.
– Proficiency in MS Office, particularly Excel and PowerPoint.
– Strong organizational and multitasking skills.
– Excellent written and verbal communication abilities.
– Knowledge of online marketing tools and techniques is a plus.
– Ability to work effectively both independently and as part of a team.

Application Process:

To apply for this position, please submit your resume and cover letter to [Insert Contact Information]. Please include “Marketing Assistant Application” in the subject line.

FINCA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.