Vacancies at Fincra

Job Title: Product Associate

Location: Nigeria (Remote)
Employment Type: Full-Time
Department: Product
Reporting Line: Head of Product

Role Overview

• We are seeking a dynamic and detail-oriented individual to join our team as a Product Associate.
• In this role, you will collaborate with cross-functional teams, including product managers, designers, engineers, and marketing, to assist in the development and management of our products.
• You will be responsible for conducting market research, analyzing data, assisting in product planning, and supporting the overall product lifecycle.
• The ideal candidate is passionate about technology, has strong analytical skills, and thrives in a fast-paced and collaborative environment.

What You’ll Be Expected To Do At Fincra

• Measure and track data and key product performance metrics
• Works closely with UX designer to make sure features will work optimally for our merchants.
• Collaborate with stakeholders to incorporate product requirements.
• Managing the entire product line life cycle from strategic planning to tactical activities.
• Specifying market requirements for current and future products by conducting market research supported by on-going visits to merchants.
• Developing and implementing a company-wide go-to-market plan, working with all departments to execute.
• Analyzing potential partner relationships for the product, Liaising with technology to determine product specifications.
• Carrying out independent consumer research to suggest new products to the Team Lead.
• Effectively apply methodology and enforces project standards.
• Minimizes our exposure and risk on project.
• Ensures project documents are complete, current, and stored appropriately.
• Define and understand the pricing model and billing procedures.
• Establish partnerships and relationships which are necessary for go to market plan and product development and management
• Holds regular status meetings with stakeholders and setting timelines for projects.
• Meets with merchants  to identify product requirements, Meets with merchants to clarify features and walk through product iterations in the course of development.

What We Look for In You

• Do whatever it takes to make your product and team successful, no matter how big or small the issue may be, whatever that means.
• Hunting down the root cause of a user’s frustration.
• Take an evidence-based and data-driven approach to making decisions.
• You are a clear and empathetic communicator both verbally and in your writing.
• Are motivated by the opportunity to improve the lives of our users.
• Have a deep and unrelenting customer focus.
• Are a creative product thinker who loves collaborating across the company with engineering, analytics, marketing, design and sales.
• Obsess about continuous product improvement and can optimize for shipping a portfolio of small, medium and large releases beyond just shipping new products.

What you bring along

• Minimum of 4 years in product management in a Fintech or software development company.
• Experience with the development of payment platforms.
• Experience defining requirements for and contributing to the design of enterprise platform API’s.
• Experience with one or more of the common use cases for the Payouts, Collections and Agency Banking
• Excellent written and spoken communications skills.
• Solid understanding of B2B business models and sales motions.
• Curiosity and an open mind.
• Humble attitude — we are here for the success of the team and the company.
• Empathy, transparency, and a good sense of ownership.

Perks

• A chance to be an early member of a high-growth startup.
• We pay competitively in the Nigerian market for the matched experience and role
• Amazing work culture and a company that truly cares about creating the best and most fun place to work.
• We offer health insurance that includes dental, optical & covers major surgeries.
• Interest-free staff loans upon confirmation.
• We currently work fully remote.
• Stock options for early employees.
• Annual Training budget.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Platform and Database Monitoring Intern

Location: Nigeria (Remote)
Employment Type: Internship
Duration: 3-6 months
Department: Engineering
Reporting Line: SRE Lead / Engineering Manager

Role Overview

• The overview of this role is to ensure real-time visibility into Fincra’s platform and database operations, enabling proactive incident detection, faster resolution times, and a smoother experience for customers using our diverse financial products across multiple African markets.

What you will be doing everyday
Responsibilities:

• Application Performance Monitoring (APM)
• Real-time Platform Monitoring
• Database Operations Monitoring
• Incident Triage and Escalation
• Documentation and Reporting.

Description of Responsibilities:

• Utilize APM tools to monitor API performance, identify bottlenecks, and track error rates across various services.
• Actively monitor Observability dashboards for anomalies in platform health, performance metrics, and customer interactions.
• Track key metrics on operational database dashboards (e.g., ClickHouse, Metabase) for performance bottlenecks, data integrity issues, and resource utilization.
• Perform basic troubleshooting steps for identified incidents, gathering relevant logs and data.
• Escalate issues to the appropriate team (SRE, engineering, treasury) based on initial assessment.
• Document incident details, troubleshooting steps, and communication logs. Create concise reports on observed trends and recurring issues

Required Outcome of Responsibilities:

• Gain a deep understanding of API performance and identify issues that could impact customers.
• Identify potential issues before they impact customers or escalate into major incidents.
• Detects and reports database-related incidents that could affect transaction processing, reporting, or other critical business functions.
• Minimize incident resolution times by ensuring swift and accurate escalation to the team best equipped to handle the issue.
• Contribute to a knowledge base of incident resolutions and help identify areas for platform or database optimization.

Required Competencies
Technical Skills:

• Basic understanding of cloud infrastructure and monitoring tools (Datadog or NewRelic experience a plus).
• Familiarity with Application Performance Monitoring (APM) concepts and tools.
• Familiarity with database concepts and ability to interpret key performance metrics.
• Exposure to Linux command-line interface and basic scripting.
• Aptitude for problem-solving and analytical thinking.
• Documentation and troubleshooting skills.

Behavioral Competencies:

• Strong attention to detail and ability to identify patterns in data.
• Excellent communication skills (written and verbal) for clear incident reporting and escalation.
• Proactive and eager to learn new technologies in a fast-paced environment.
• Collaborative team player with a willingness to assist others.

Perks

• Internship Duration: Three to Six months
• Mentorship and Training: The intern will receive guidance from experienced SRE engineers and have access to training resources to develop their monitoring and troubleshooting skills, with a particular focus on APM tools and best practices.
• Potential for Growth: Based on performance, the internship could lead to a full-time position within the SRE team or other technical departments.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: This role offers a unique opportunity for an aspiring individual to gain valuable experience in platform and database monitoring within a high-growth fintech company focused on transforming Africa’s financial landscape.