Vacancies at Fort Knox Outsourcing

Job Title: Service Fulfilment Engineer

Location: Nigeria
Employment Type: Contract (3 Months)

Responsibilities

• Install, configure, optimize and maintain network connectivity infrastructure & systems for the Network as well as for enterprise customers as per agreed set standards and SLAs.
• Safeguard performance, capacity, availability (>99.9%) and quality of the network by monitoring emerging incidents and initiating preventive actions.
• Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.
• Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.
• Provide remote and occasional on-site support for all enterprise network deployments where required.
• Provide prompt and timely feedback to customers.
• Provide regular updates including weekly reports on the health and performance of all internal and customer side infrastructure and services.
• Work with other teams/stakeholders to develop internal systems and processes that drive efficient fulfilment of set SLAs.
• Ensure that company assets are accounted for, maintained and inventoried accurately
• Lead, without micromanaging a team of Interns – by mentoring and training them
• Build and maintain a healthy relationship with enterprise customers and internal stakeholders during configuration and support calls and/or occasional onsite visits
• Attend conferences, seminars and trainings (incl. Webinars) related to product and sector

Educational Qualifications & Functional Skills

• Education: B.Sc Degree in Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit Minimum)
• At least 1 year experience within the telecoms space as a Network/Communications Engineer
• A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus) · A good grasp of technical (wireless & wireline) installations and willingness to learn more.
• Practical Experience with Network Connectivity Devices (Routers & Switches).
• Experience with LAN/WAN Network Design and Configuration · Good working knowledge of Microsoft Office Suite [including MS Project &Visio].
• Technical: Understanding of Communications Networks. Cisco network certification is required
• Technical: A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance)
• Technology: High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]
• Language: Fluent English
• Communication: Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization.

Salary
N200,000 monthly.

Application Closing Date
30th March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@fortknoxoutsourcing.com using the Job Title as the subject of the mail.

Job Title: Telemarketer

Location: Nigeria
Employment Type: Full-time

Responsibilities

• Conduct outbound calls to potential clients, providing detailed information about our services.
• Identify and qualify leads, using persuasive communication to generate interest
• Build strong relationships with customers to understand their needs
• Maintain accurate records of customer interactions, sales activities, and feedback using our CRM system.
• Collaborate with the marketing team to align telemarketing strategies with current campaigns and promotions.
• Continuously stay updated on industry trends,
• Meet or exceed weekly and monthly sales targets and performance metrics.
• Address customer inquiries and resolve concerns promptly to ensure satisfaction and loyalty.

Qualifications

• A Bachelor’s Degree in Marketing, Communications, or a related field is preferred but not mandatory.
• Must have a personal computer and a router
• 1-2 years of proven experience in telemarketing, sales, or customer service.
• Excellent verbal and written communication skills with the ability to build rapport quickly over the phone.
• Strong persuasive and negotiation skills, with a focus on closing sales and achieving targets.
• Ability to work independently
• Highly organized with exceptional time management skills and attention to detail.
• Proficiency in using CRM software and Microsoft Office Suite.

Salary
N100,000 Monthly.

Application Closing Date
31st March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@fortknoxoutsourcing.com using the Job Title and Location as the subject of the mail.

Job Title: Firstmonie Field Officer

Location: Nigeria
Employment Type: Full-time

Job Responsibilities

• Identification and onboarding of Firstmonie Agents.
• Prepare target market list.
• Activate dormant Agents.
• Grow the Banks Agents network.
• Management of Firstmonie Agents.
• Respond to all enquiries and queries while ensuring timeliness in resolutions of Agents’ issues.
• Capture Agents activities for proper documentation and compliance with laid down policies.
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.
• Identification and onboarding of new customers.
• Ensure funding of opened accounts.
• Enrollment on Wallets.
• Ensure funding of wallets opened
• Enroll new customers on USSD/FirstMobile.
• Respond to all enquiries and queries while ensuring timeliness in resolutions of new customers’ issues.
• Capture activities for proper documentation and compliance with laid down policies.

Qualifications & Requirements

• B.Sc and HND (Second Class Lower & Upper Credit minimum).
• Must have flair for sales
• Excellent networking skills.
• Strong negotiation skills.
• Good communication skills.

Salary
N116,000 Monthly.

Application Closing Date
26th March, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online
Or
should send their CV to: recruitment@fortknoxoutsourcing.com using the Job Title and location as the subject of the mail.

Job Title: Direct Sales Agent

Location: Nationwide
Employment Type: Full-time

Job Description

• We are looking for a competitive Field Sales Representative to develop sales strategies and attract new clients.
• The successful salesperson will source new sales opportunities and close sales to achieve quotas.
• The successful candidate will play a key role in increasing income and revenue by managing clients, generating leads, qualifying prospects and managing sales of Shuttlers services.
• As a sales representative, or sales agent, you will also research sales competition.

Job Responsibilities
General Responsibilities:

• Generate lead opportunities for the business across multiple verticals (B2B, B2C and Charter Service)
• Convert leads to active paying customers.
• Identify and close bus partnership opportunities.
• Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness.
• Identify new route opportunities.
• Research accounts and generate or follow through sales leads
• Identify opportunities for collaborations like events, seminars and conferences.

Qualifications

• Minimum of B.Sc 2.2 qualification in Marketing, Sale & Business Administration or any related field
• A minimum of 3 years proven sales experience.
• Track record of over-achieving on sales and customer acquisition related quota
• Experience working with Salesforce.com or similar CRM
• Familiarity with different sales techniques and pipeline management
• Computer use competency
• Strong communication, negotiation and interpersonal skills.
• Self motivated and driven.

Net Salary
N116,000 Monthly.

Benefits:

• HMO
• Pension.

Application Closing Date
5th March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@fortknoxoutsourcing.com using the Job Title and location as the subject of the mail.

Job Title: POS Aggregation Manager

Locations: Delta – Edo, Kaduna, Kano & Oyo

Job Summary

• To monitor extension activities and aggregate targeted number of commodities within area of coverage.

Responsibilities

• Identify and capitalize on opportunities for sourcing and aggregating high-quality POS commodities within designated coverage areas.
• Establish an extensive network of POS dealer suppliers.
• Perform comprehensive market analysis to uncover POS trading opportunities and trends.
• Establish and cultivate a robust network of POS
• Ensure compliance with regulatory requirements and company policies in all POS activities.
• Implement the overall strategy for POS sourcing and market opportunities.
• Lead and monitor a team & Assistants, provide leadership and support to achieve business objective.

Requirements
Qualifications:

• B.Sc. /HND

Experience:

• Minimum requirement: A minimum of 2 years of proven track record in successful business development in the POS deployment

Other Requirements:

• Have strong communication, interpersonal and stakeholder management skills.
• Possess strong analytical and problem-solving skills.
• Have the capacity to manage several tasks simultaneously. Be flexible and willing to assume a range of unanticipated assignments.

Salary
N285,000 Monthly.

Application Closing Date
29th March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@fortknoxoutsourcing.com using the Job Title and location as the subject of the mail.

Job Title: Franchise Officer

Location: Nigeria
Employment Type: Full-time

Responsibilities

• Sign-up new franchise owners and ensuring franchise expansion and growth.
• Prepare and execute the marketing strategy for the Company’s franchise opportunity, to attract new franchisees.
• Identify and research potential markets / sites to launch new franchise stores for retail expansion.
• Screen potential franchisee by analyzing investment requirements, potential of franchisee, financials, franchisee experience and vision.
• Negotiate terms and conditions of each franchise agreement.
• Offer continuous support to franchisees, to ensure the overall success of the business.
• Manage relations with landlords, mall management, and building management, developers, and leasing executives for the stores in Nigeria.
• Negotiate and review lease agreements, and other contractual agreements, as well as development of relevant agreements, procedures, reports and related documents.
• Look for appropriate and suitable locations to set up new franchise stores.
• Develop the brand, identify business opportunities and execute franchising transactions.
• Building and strengthening the relationship with Franchisees.
• Liaising with the store managers to obtain exact key information that will provide a guide on performance and activities of franchise stores.
• Ensuring a successful setup of new franchise stores by collaborating with team members in other departments.
• Oversee Category Buying and Supply Chain, ensuring product ordering and delivery for franchise stores.

Qualifications

• Bachelor’s Degree or Higher National Diploma.
• Minimum of 4 years working experience in Franchising and Investment, Business Development or a similar role.
• Good knowledge of new site identification and selection is required.

Skills Required:

• Excellent verbal and written communication skills.
• Analytical, versatile and strong knowledge of the economy.
• Strong negotiation skills.
• Great networking and corporate marketing skills.
• Excellent organizing skills and ability to multitask.
• Tech Savvy and Proficiency in Microsoft Office Applications.
• Excellent Customer Service experience.

Salary
N250,000 – N300,000 monthly.

Application Closing Date
30th March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@fortknoxoutsourcing.com using the Job Title as the subject of the mail.

Job Title: Social Media Manager

Location: Benin City, Edo
Employment Type: Full-time
Department: Corporate Communication
Assignment Category: Regular

Responsibilities
As Social Media Manager, your responsibilities will be to:
Strategic Social Media Management:

• Develop and implement a comprehensive social media strategy that includes content creation, community management, and digital marketing.
• Build and maintain a strong and consistent brand identity across all social media platforms.
• Drive the approval of social media content, including posts, stories, and other brand-related content.

Content Creation and Campaign Management:

• Produce valuable and engaging content for the company’s social media channels, including graphics, videos, and written posts to attract and drive traffic.
• Research and write high-quality, error-free content for social media platforms.
• Deploy successful social media campaigns for clients , managing them from ideation to execution.
• Brainstorm and experiment with organic and paid acquisition channels such as pay-per-click campaigns, content creation/curation, event management, publicity, and social media.

Community Engagement and Influencer Relations:

• Arrange and coordinate social media events and live sessions.
• Plan and execute social media initiatives to increase engagement and followers.
• Build and maintain relationships with influencers, brand ambassadors, and social media communities.

Business Development Support:

• Collaborate with internal stakeholders to generate ideas that align with the company’s objectives and support brand initiatives.
• Assist the company in all forms of social media repositioning efforts.
• Review and QA social media content to ensure it adheres to company brand guidelines.
• Update company social media guidelines when required.

Internal Communication and Collaboration:

• Work with internal role-players to brainstorm and create impactful social media content in support of various initiatives.
• Enhance internal communication channels to foster employee engagement.

Performance Analysis and Reporting:

• Monitor and measure the effectiveness of social media strategies, providing detailed reports and actionable recommendations.

Crisis Management:

• Develop and execute social media crisis communication plans to protect the company’s reputation.

You’d be a good fit if you

• Possess a Bachelor’s Degree in Communications, Marketing, Public Relations, or a related field (essential);
• Have a minimum of 3 years experience in social media strategy development (essential);
• Have excellent written and verbal communication skills;
• Work well under pressure and meet tight deadlines;
• Are highly computer literate with capability in email, MS Office, and related business and communication tools;
• Possess content creation experience for all social media platforms;
• Have proven social media and networking expertise;
• Have a strategic and creative mindset;
• Pay strong attention to detail;
• Have good interpersonal communication skills and possess excellent networking ability.

Salary
N300,000 Monthly.

Benefits:
We work hard to provide benefits to make their lives better. We offer a comprehensive benefits program which features:

• A competitive salary in an exciting organization
• Health Insurance coverage
• Annual Performance Bonus
• Monthly Pension Benefits
• Group Life Insurance
• Learning culture and an opportunity for growth and development
• A fun and collaborative environment with driven team members
• Work for an employee-focused company that is building a great culture
• Paid time off, Sick days, and Holidays off.

Application Closing Date
30th March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@fortknoxoutsourcing.com using the Job Title and location as the subject of the mail.