Vacancies at Hugo Technologies

Hugo is a Future-of-Work company headquartered in Chicago, with operations and impact across Lagos, Dakar and Nairobi. We transcend the boundaries of traditional outsourcing by building and nurturing remote teams, to create outcomes that embody true inclusivity for some of the world’s largest tech and media companies. We specialize in digital and AI operations, omnichannel customer support, and trust and safety solutions.

We are recruiting to fill the position below:

Job Title: People Partner, AI Operations

Location: Remote
Employment Type: Full-time

Role Overview

• Hugo is seeking a strong strategic People partner for the leadership of a 1000+ AI operations team.
• You will integrate HR practices with business objectives, provide strategic guidance, and contribute to the overall success of the organization by optimizing the performance and well-being of its workforce.
• You will consult with leadership and program leads to align HR practices with business goals to support the organization’s success.

Key Responsibilities
Strategy and Advisory:

• Collaborate with leadership to understand business and department objectives and align HR strategies accordingly.
• Identity People operations gaps and conceptualize appropriate programs to address the gaps.
• Continuously offer thought leadership regarding organizational and people-related strategy and execution.

HR Operations Support:

• Streamline processes to receive, respond to, and resolve routine employee inquiries regarding HR policies, benefits, payroll, and other related matters.
• Contribute to maintaining and utilizing HR information systems, ensuring accurate and up-to-date employee records.

Talent Management:

• Partner with recruitment, training, and program leads to create and implement robust onboarding programs for all roles.
• Provide guidance and input on departmental restructures and workforce planning.
• Partner with leadership to design career paths and internal promotion frameworks.
• Create a succession planning strategy to enable efficient and effective business operations continuity.
• Implement HRM interventions on diversity and inclusion.

Employee Relations:

• Work together with management and personnel to solve conflicts and help facilitate positive employee relations, maintain a good working environment, and build morale.
• Ensure that information about organizational changes, policies, and other relevant matters is effectively communicated to all employees.

Performance Management:

• Contribute to the design and implementation of performance management systems to evaluate and enhance employee performance.
• Educate, coach, and partner with managers on performance management and employee development goals.
• Implement reward and recognition interventions to increase bottom-line results and employee engagement
• Identify training needs for teams and individuals.

Policy and Compliance:

• Participate in the creation and implementation of HR policies to govern People operations processes.
• Ensure that HR practices comply with relevant client contracts, labor laws, regulations, and Hugo values.
• Participate in the design and review of compensation and benefits programs to align with client contract obligations and Hugo’s organization compensation framework.

Qualifications

• Bachelor’s Degree in Human Resources or a related field; a Postgraduate qualification in Human resources/People Management/People Development is also desirable.
• Minimum of 7 years experience in HR/People Operations.
• Proven work experience as an HR business partner.
• Demonstrated analytical thinking, problem-solving, and decision-making skills. Critical thinker with success in developing innovative solutions to business issues.
• Ability to stylistically adapt communication based on audience.
• Demonstrable experience with HR metrics.
• In touch with global HR trends.
• Multicultural and ability to collaborate with persons from diverse professional and cultural backgrounds
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Analytical and goal-oriented; a strong bias toward action.
• Deep commitment to building ethical, world-class company teams.

What We Offer

• Competitive compensation package.
• A high-performance, high-energy work environment.
• Large-scale impact.

Application Closing Date
24th February, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head of Communications

Location: Remote
Employment Type: Full-time

Role Overview

• Hugo is seeking a Communications leader to conceptualize, develop and manage its internal communications strategy, in a remote-first environment that is rapidly scaling across Africa.
• The ideal candidate would be well-versed with global best practices on deploying and customizing communications methodologies, while possessing strong communication skills (both writing and editing), and be adept at carrying along a diverse set of audiences.
• We expect them to be strongly passionate about effective communications and how it can help Hugo in its “People is Product” value proposition.
• They would be able to put on both a strategic hat as well as getting their hands dirty, collaborating with leadership and internal stakeholders and have stellar organizational skills to manage multiple projects.
• Other valued qualities include attention to detail, an agile approach to project management, prioritization skills, and a willingness to take risks and think creatively.
• Their ambition should match Hugo’s vision on ensuring our communication practices are on par with global standards.

Key Responsibilities

• Develop and implement Hugo’s internal communications strategy to align with business goals and enhance internal audience engagement.
• Establish diverse communication channels to build effective two-way communication across a diverse set of stakeholders, within the community as well as the wider organization.
• Offer thought partnership and guidance to leadership and internal stakeholders.
• Develop and support employee engagement routines within brand guidelines, while also providing proactive/reactive messaging that optimizes stakeholder buy-in on company initiatives. Examples would include celebrating key company milestones and employee success stories on social media channels.
• Appreciate the nuances of a remote-first audience in Africa to customize effective and relevant communication strategies, with deliberate intent on crafting the right message across topics such as company strategy, priorities and key announcements.
• Ensure analysis and metrics are incorporated to measure the ongoing impact of communication initiatives and channels.

Minimum Qualifications

• Bachelor’s Degree in Communications, Social Science or Art related field.
• A minimum of 7+ years of proven experience in leading the communications program for a large organization
• Strong understanding of current trends and best practices in internal communication methodologies.
• A strong desire to produce excellent work leveraging their written and oral communications skills.
• Ability to drive consensus  and conviction across a diverse set of stakeholders, including executive leadership.
• Ability to communicate complex concepts to diverse audiences in a clear and concise manner.
• Ability to plan, work calmly and maintain good judgment and execute on multiple projects simultaneously in an organized manner.

Preferred Qualifications:

• Professional designation in Marketing/Communications.
• Experience in public relations, journalism, branding and campaign management will be an advantage.
• Experience in the technology industry, especially in an environment prone to rapid scaling and evolution would be a plus.
• Experience leading internal communications across a globally distributed remote workforce.
• Knowledge of communication engagement metrics, analytics and measurement techniques.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Employee Experience Manager

Location: Lagos
Employment Type: Full-time

Role Overview

• Hugo is seeking a passionate, hands-on, Employee Experience Manager to champion our people-first approach and lead the development and implementation of an innovative community engagement programme.
• In this role, you will have the opportunity to build engagement initiatives that empower our employees to be their best selves, drive performance and excellence, while fostering a culture of employee well-being.
• As a passionate change agent with an analytical mind and an eye for details, you will be in charge of the analysis, design and execution of the end-to-end community engagement strategy, with the aim to offer a conducive work environment to our remote workforce across Africa.

Key Responsibilities
The core responsibilities of the role include:
Design and execute engaging programs:

• Develop and implement a comprehensive employee engagement strategy that aligns with the company’s mission, values and business objectives
• Create and manage programs that enhance employee satisfaction, motivation and retention within the community.

Work culture ambassador:

• Encourage and reinforce Hugo’s core values, ensuring they are embedded in every aspect of the employee experience within our community.

Employee feedback facilitator:

• Be the bridge between leadership and community. Collect and analyze feedback through surveys, focus groups, and one-on-one discussions. Deep-dive on eNPS; Use data-driven insights to identify areas for improvement and take action accordingly.

Recognition and rewards:

• Develop and manage a robust recognition and rewards program to celebrate employees’ achievements and contributions. Ensure that recognition is timely and meaningful.

Collaborate with relevant stakeholders:

• Support Hugo Academy Lead and the People Partnering team on relevant initiatives where community engagement is a core touchpoint.

Support internal communication:

• Work closely with the Internal communication team to keep the community informed and ensure that company policies and news are disseminated in an effective and empathetic way through the relevant channels (social media, newsletters, intranet…)

Wellness initiatives:

• Promote employee well-being through health and wellness programs. Organize activities and events that support physical and mental health.

Qualifications

• 7+ years of proven experience in employee engagement, human resources or a related role.
• Strong understanding of current trends and best practices in employee engagement and culture development.
• Data-driven and able to analyze metrics to drive decision-making.
• Ability to build, maintain and enhance relationships at all levels of the organization
• Strong leadership skills.
• Perfect written and oral communications skills.

About You:

• Outstanding interpersonal skills, with the capacity to guide, influence and convince others.
• A service-mindset.
• Proactive.
• Creative, with the ability to think outside the box.
• Highly resourceful, with outstanding problem-solving skills and a desire to drive innovative approaches to outcomes.
• Solution-oriented, with a strong bias to action.
• A passion for creating a positive and inclusive workplace culture.

What We Offer

• A competitive compensation package.
• A high-caliber, fun team committed to the continent.
• Large-scale, measurable impact.
• An opportunity to shape the future of work in Africa!

Application Closing Date
24th February, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: People Partner, AI Operations

Location: Remote
Employment Type: Full-time

Role Overview

• Hugo is seeking a strong strategic People partner for the leadership of a 1000+ AI operations team.
• You will integrate HR practices with business objectives, provide strategic guidance, and contribute to the overall success of the organization by optimizing the performance and well-being of its workforce.
• You will consult with leadership and program leads to align HR practices with business goals to support the organization’s success.

Key Responsibilities
Strategy and Advisory:

• Collaborate with leadership to understand business and department objectives and align HR strategies accordingly.
• Identity People operations gaps and conceptualize appropriate programs to address the gaps.
• Continuously offer thought leadership regarding organizational and people-related strategy and execution.

HR Operations Support:

• Streamline processes to receive, respond to, and resolve routine employee inquiries regarding HR policies, benefits, payroll, and other related matters.
• Contribute to maintaining and utilizing HR information systems, ensuring accurate and up-to-date employee records.

Talent Management:

• Partner with recruitment, training, and program leads to create and implement robust onboarding programs for all roles.
• Provide guidance and input on departmental restructures and workforce planning.
• Partner with leadership to design career paths and internal promotion frameworks.
• Create a succession planning strategy to enable efficient and effective business operations continuity.
• Implement HRM interventions on diversity and inclusion.

Employee Relations:

• Work together with management and personnel to solve conflicts and help facilitate positive employee relations, maintain a good working environment, and build morale.
• Ensure that information about organizational changes, policies, and other relevant matters is effectively communicated to all employees.

Performance Management:

• Contribute to the design and implementation of performance management systems to evaluate and enhance employee performance.
• Educate, coach, and partner with managers on performance management and employee development goals.
• Implement reward and recognition interventions to increase bottom-line results and employee engagement
• Identify training needs for teams and individuals.

Policy and Compliance:

• Participate in the creation and implementation of HR policies to govern People operations processes.
• Ensure that HR practices comply with relevant client contracts, labor laws, regulations, and Hugo values.
• Participate in the design and review of compensation and benefits programs to align with client contract obligations and Hugo’s organization compensation framework.

Qualifications

• Bachelor’s Degree in Human Resources or a related field; a Postgraduate qualification in Human resources/People Management/People Development is also desirable.
• Minimum of 7 years experience in HR/People Operations.
• Proven work experience as an HR business partner.
• Demonstrated analytical thinking, problem-solving, and decision-making skills. Critical thinker with success in developing innovative solutions to business issues.
• Ability to stylistically adapt communication based on audience.
• Demonstrable experience with HR metrics.
• In touch with global HR trends.
• Multicultural and ability to collaborate with persons from diverse professional and cultural backgrounds
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Analytical and goal-oriented; a strong bias toward action.
• Deep commitment to building ethical, world-class company teams.

What We Offer

• Competitive compensation package.
• A high-performance, high-energy work environment.
• Large-scale impact.

Application Closing Date
24th February, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online