Vacancies at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Head, Data Platform Engineering

Location: Nigeria
Employment Type:  Full-time

Job Summary

• The Head, Data Platform Engineering is responsible for leading software engineering processes within the Data Platform engineering team, ensuring the seamless deployment, monitoring, and optimization of applications under their purview.

Key Responsibilities

• Connect with subject matter experts (SMEs) to identify problem areas
• Collaborate with cross-functional teams to design and implement solutions that align with organizational business objectives.
• Develop architectural blueprints and technical specifications.
• Design and test technical architecture
• Propose IT solutions to data business challenges
• Lead engineering efforts in solution delivery
• Champion code reviews
• Assist in coding efforts where required.
• Ensure comprehensive solution documentation
• Keep up to date with the latest developments in spring boot, Java and related technologies.
• Responsible for team’s repository, lead decision making on code refactoring
• Responsible for bug fixes and improvements
• Mentor and guide development teams and ensure quality delivery of code.

Requirements
Education:

• A Bachelor’s Degree in Computer Science, Engineering, or a related field

Experience:

• Minimum of 6 years in a software engineering
• 2-3 years leading a development team

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, Site Reliability Engineer

Location: Nigeria
Employment Type:  Full-time

Job Purpose

• Manage the effective deployment of solutions through the combined application of software engineering and systems administration practices to create and redesign broad technical infrastructure and information systems to support the needs of the organization.
• Ensure stability and scalability, drive the overall availability, reliability and resiliency of Interswitch systems while anticipating capacity growth through careful planning and awareness of trends.

Responsibilities

• Direct and oversee infrastructure developments and maintenance to ensure the continuous availability, reliability and stability of all applications to ensure minimal downtime and disruption to business operations
• Determine the vision and strategy for Interswitch Core Technology in line with Enterprise architecture and overall business objectives. Develop a strategic architecture plan ensuring data features are prioritized appropriately, estimates are reliable, benefits can be realized, and design activities are proactively monitored and tracked
• Lead definition of architectural standards for all technology services and components (applications, data, integration, technology, security, business). Present business and IT leaders with signature-ready recommendations for adjusting policies and projects to achieve target business outcomes that capitalize on relevant digital disruptions.
• Elicit the most complex business requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals.
• Identify and communicate the actions needed to implement the function’s strategy and business plan within the business area or department; explain the relationship to the broader organization’s mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.
• Drive the security of all applications, ensuring that the appropriate security program is in place to minimizes breeches and ensure the uninterrupted availability of the infrastructure. Lead in detecting and analyzing identified vulnerabilities and remediate any security gaps in line with the security incident management procedure.
• Develop, implement and drive adherence to business activities within the area of responsibility comply with relevant external regulatory technology governance, and internal policies to minimize business risk and to protect the reputation of the organization.
• Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
• Use the organization’s formal development framework to identify the team’s individual development needs. Enable the team to deliver by providing technical guidance, coaching, development and feedback to ensure that they are able to deliver the required quality while also contributing to their engagement.
• Develop and/or deliver budget plans with guidance from senior colleagues.

Requirements
Education:

• First Degree in Computer Science or related field.

Experience:

• Wide and deep experience providing expert competence (Over 10 years to 15 years).
• Experience of planning, managing and organizing resources within short / medium timescales within the overall policy framework. (Over 6 years to 10 years)

Behavioral Competencies:

• Holds self and others accountable to meet commitments. For example, measures and tracks team’s and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.
• Applies knowledge of business and the marketplace to advance the organization’s goals. For example, leverages insights to shape and drive critical initiatives. Shares industry developments with the team; helps them grasp business and industry fundamentals and understand how they contribute.
• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, tailors communication content and style to the needs of others. Pays attention to others’ input and perspectives, asks questions, and summarizes to confirm understanding.
• Operates effectively, even when things are not certain or the way forward is not clear. For example, remains calm and positive and keeps others focused during transitions or chaotic situations. Provides coaching or support to keep people moving forward despite incomplete information.
• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, encourages and rewards continuous improvement and quality outcomes. Equips others to handle day-to-day tasks effectively on their own. Integrates systems to improve quality and service.
• Plans and prioritizes work to meet commitments aligned with organizational goals. For example, stays focused on plans and improvises in response to changes, including risks and contingencies. Aligns own team’s work with other workgroups’. Looks ahead to determine and obtain needed resources to complete plans.
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.
• Creates new and better ways for the organization to be successful. For example, motivates others to find new and better ways to address challenges; provides support and resources for promising ideas. Encourages people to incorporate varied perspectives to strengthen the innovation process.
• Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. For example, connects with others on team projects and leverages their strengths and knowledge to deliver the best possible results.
• Champions the decisions of the team and operates in a way that builds team spirit.
• Uses compelling arguments to gain the support and commitment of others. For example, gives many insightful suggestions and offers thoughtful positions, once informed about the issues. Thinks carefully and solicits insight into how to build a compelling argument that resonates with others’ interests.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Operations Executive

Location: Nigeria
Employment Type:  Full-time

Job Summary

• To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network.
• As an Operations Executive, you will ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services.

Key Responsibilities
Settlement Computation and Collation:

• Switched transactions settlement
• Processed transactions billing
• Services/Network billing
• Settlement Adjustment
• Settlement Representment
• Exception Investigation and resolution/escalation
• Ensure disputes to be settled daily are settled accordingly.
• Identify exceptions to the above, investigation and resolve/escalate

Dispute Operations:

• Arbitration
• Arbitration Billing
• Pre-arbitration
• Chargeback processing

File processing:

• Card Scheme clearing file processing. (Mastercard, Visa, Discover, Amex, JCB etc)
• Card file processing

Routine Report Delivery:

• Daily Settlement Reports (Details and Summaries)
• Daily Card Management Reports (Card balance, statement, Activity reports)
• Periodic Analytical reports i.e. Weekly, Monthly or Quarterly. (QOC, QMR, CBN Data etc)
• Ensure delivery of Daily Dispute Reports (Details)
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.

Specialized Services:

• Airtime Stock Balance monitoring and reconciliation reporting
• Airtime Stock procurement and top up confirmation
• Agent registration
• Agency Network Virtual account top up
• Agent Details update management
• Mobile Platform Business Reversal Settlement Advice

Service Desk:

• Case Resolution

Administration:

• Self-Management
• Productivity Management
• Performance management
• Knowledge Acquisition and utilization

Requirements
Education:

• A First Degree from a reputable institution

Experience:

• 2-4 years Experience in Dispute Operations, Arbitration, Transaction Settlement, Settlement Reporting, Transaction Reconciliation, and Card Scheme Management in Fin-Tech or Financial Services industry

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Divisional Head, Real Estate Ecosystem

Location: Nigeria
Employment Type:  Full-time

Job Summary

• To develop product propositions and implement go-to market strategy for the real estate ecosystem vertical, and to grow Interswitch’s profitability, generate new stream of income in the new markets, optimize existing businesses, and grow market share.
• This role works closely with the MD, Interswitch Industry Ecosystems (INDECO) and will be expected to make decisions on:
  • Partnership Selection
  • Market expansion
  • Sustainability Initiatives
  • Strategic Planning
  • Regulatory Compliance.

Key Responsibilities
Functional Strategy Formation and Implementation:

• Lead the development of the Real Estate Ecosystem Business strategy, anticipating complex issues, challenges and opportunities and ensuring incorporation with overarching Interswitch Industry Ecosystems (INDECO) strategy.
• Oversee strategic and tactical growth modelling and scenario planning to support business strategy and drive operationalizing business goals.
• Lead the Real Estate Ecosystem business vision and objectives, through internal and external engagements aimed at achieving set goals.
• Oversee Interswitch’s market share in the Real Estate economic vertical and monitor strategy implementation.
• Keep abreast of trends and developments in the industry, including products propositions, best practices, risk and operational excellence.

Business Development and Management:

• Identify and assess new business opportunities relating to the Real Estate Ecosystem business vertical.
• Conceptualize and build business case and pricing models for new businesses in line with Interswitch’s policies.
• Develop and implement plans to expand into new business / market segments for Real Estate Ecosystem verticals
• Lead market research and analyses to monitor local and international environments for the emergence of new market segments in the Real Estate vertical market.
• Prepare budget, obtain approval, execute, control, evaluate and report budget variances.

Team Management:

• Manage and drive the performance of direct reports, set appropriate performance objectives and hold them accountable for achieving these, provide constructive performance feedback and take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
• Motivate, develop and grow the team by providing training, coaching, mentoring and identifying talent and successors for pivotal roles
• Motivate people to commit to set objectives and to doing extraordinary things to achieve business goals.
• Prepare and manage short-term and annual workforce plans using existing analytical frameworks and tools to identify the number and mix of staff required to meet the revenue forecast.

Client and Customer Management:

• Act as a business partner to key internal customers and manage relationships with them.
• Deploy Team Leads and support teams to ensure customer satisfaction.
• Screen potential investment (M&A) deals by analysing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
• Drive product feature enhancements and service platform optimization that creates unique long-term value for the value chain (customers/shareholders/markets)
• Provide first level product overview of the requisite Interswitch product/solutions to clients via the sales team.
• Ensure availability of detailed specification (Requirement) documents for new products and work with relevant team to deliver as approved.
• Form partnerships and alliances with partners / OEMs and maintain relationships with the partners/OEMs.
• Grow existing market share, develop, and penetrate new market/ segments through value offerings to key high value and high-volume customers.
• Close new business deals by coordinating requirements, developing and negotiating contracts, and integrating contract requirements with business operations.

Business Risk and Contract Management:

• Provide authoritative specialist advice to Senior and Executive Management teams to enable the implementation of the Real Estate Ecosystem verticals policies, risks and change initiatives.
• Manage the portion of the Real Estate ecosystems Compliance and Risk Management processes in Interswitch.
• Follow closely with regulatory policies that dictate the rules and guidelines of the Real Estate Ecosystem
• Drive identification of latest trends and technological tools to establish frameworks and procedures to achieve successful business revenue budget.
• Develop appropriate initiatives to mitigate business risk exposure level and secure the buy-in of management.
• Develop and monitor an integrated view of the business vertical across Interswitch in response to emerging trends and opportunities within the organization.
• Manage a portfolio of contracts and negotiate service level agreements as well as plan, coordinate and manage activities relating to major contracts with qualified potential partners.
• Lead communication with relevant internal stakeholders to raise awareness on Real Estate Ecosystem.

Requirements

• Degree in Business Management, Energy Management, Finance, Business Law, Accounting, or other related fields
• General Experience: At least 10 years’ Business Management experience
• Managerial Experience: At least 5 years’ experience of planning, managing and organizing resources within short/medium timescales.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online