Vacancies at Moniepoint Incorporated

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: Head, Data Protection

Location: Nigeria

About the Role

• The Head, Data Protection provides expertise and support in data privacy and protection matters, ensuring compliance with regulatory requirements such as the Nigerian Data Protection Act (NDPA) 2023 and other relevant data protection laws.
• The DPO oversees the entire data protection strategy, driving the implementation of policies and procedures that safeguard personal data and maintain the organization’s reputation for data security.
• The DPO is also responsible for managing the organization’s compliance framework, including conducting Data Protection Impact Assessments (DPIAs) and overseeing data breach response efforts.

Responsibilities
What you will get to do:

• Implement a data privacy governance framework (including Binding Corporate Rules) to manage data use in compliance to Nigeria Data Privacy Act (NDPA) 2023.
• Set standards, formulate policies and procedures for the organization to meet NDPA  2023 and other relevant regulations and requirements.
• Ensure that employees, third-party processors (TPPs), vendors, and data subjects are informed about their data protection rights, obligations and responsibilities.
• Handle queries, complaints, claims, and notifications from regulators, law enforcement agencies, data subjects, and ensure prompt feedback and resolutions.
• Serve as the primary point of contact and liaison for Nigeria Data Privacy Commission (NDPC), other regulators, financial institutions, and customers on data privacy and protection-related matters.
• Work with product managers, project managers, and other internal stakeholders to conduct data privacy impact assessments (DPIAs) to ensure compliance with NDPA 2023 and extant regulations.
• Collaborate with IT teams to ensure that IT systems and procedures comply with NDPA, and other relevant regulations.
• Collaborate with the information security team to maintain records of customers data, data processing activities, maintain data security management plan, data breach response plan, data retention structures and processes.
• Develop strategies to ensure engagement with key internal and external stakeholders, and delivery of data privacy training to the various business functions, TPPs, vendors, and data subjects.
• Coordinate and conduct privacy audits including review of privacy governance framework.
• Work with Moniepoints MFB Data Privacy Compliance Organization (DPCO) to conduct external regulatory audits and provide guidance and advice on privacy-related regulatory issues.
• Monitor changes to local data privacy laws and regulations and make recommendations to top management when appropriate.

Qualifications

• A Bachelor’s Degree in Law, Information Technology, Computer Science, Business Administration, or a related field. Master’s degree in information security, or law with relevant certification in data protection/privacy (CISSP, CIPM, CIPP, CPT, CDPSE, CDPO, etc) is preferred.
• Minimum of 5 years experience in data protection, compliance, or a related field, with a strong understanding of the NDPA and other relevant data protection laws.
• Proven track record of managing data privacy in a complex organizational setting, including experience with conducting data protection audits, DPIAs, and data breach response management.
• Strong competencies in regulatory insight, analytical skills, ethical integrity, effective communication, and leadership.

What we can offer you

• Culture – We put our people first and prioritise the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation – You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A technical panel interview with Department Leads
• A behavioral and technical interview with a member of the Executive team
• All interviews stages are Virtual.

Job Title: Integration Support Engineer

Location: Nigeria (Remote)

About The Role

• An Integration Support Engineer at Moniepoint understands the product end to end, and is able to provide adequate support to both internal and external stakeholders, on a business level as well as a technical level.
• This would mean being able to understand the business challenges and technical nuances, mapping a solution for the challenges and supporting the integration of Moniepoint to solve these challenges.
• This is a quite interesting role that’ll have you see the product’s scope end to end. Your best friends internally would be the customer support team, sales team going for sales conversations, and the product team building the product.

What You’ll Get To Do

• Attend meetings with the sales team interacting with businesses looking to integrate Moniepoint to understand clearly their needs and proffer the best integration solutions to meet such needs.
• Provide technical support for users interacting with the Moniepoint application.
• Provide technical assistance to businesses and developers integrating to Moniepoint.
• Maintain a user friendly, detailed documentation for both technical and non-technical audiences, with each audience being able to get the most out of the documentation.
• Develop tutorials (written and video), user guides on integrating with Moniepoint APIs.
• Develop tools, plugins, SDKs, sample codes with which businesses can integrate with Moniepoint Payment Gateway APIs.
• Maintain a vibrant developer community for Moniepoint.
• Effectively investigate and communicate with the engineering team feature requests, bugs and defects identified during integration.
• Effectively test out new product features from a developer integrating Moniepoint viewpoint and communicate concerns and user experience to the product development team.
• Act as a point of contact for any information regarding the use of Moniepoint.

To succeed in this role, we think you should have

• A minimum of 3 years experience as a software engineer.
• Excellent understanding of databases and SQL
• Experience working with REST APIs.
• Application troubleshooting and debugging skills.
• Strong understanding of fundamental programming concepts – data types and algorithms, flow control structures, object oriented programming, etc.
• Excellent technical writing skills.
• Great written and verbal communication skills.

What to expect in the hiring process:

• A preliminary phone call with one of our recruiters.
• A panel technical interview with the Engineering Team..
• A behavioural and technical interview with a member of the Executive team.

What We Can Offer You

• Culture – We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation – You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead, KYE Compliance

Location: Nigeria

About the Role

• We are looking for a Team Lead, KYE Compliance to ensure that our operations and business transactions follow all relevant legal and internal rules.
• You will also review employees’ work and provide advice on compliance.
• The main goal will be to ensure we operate in a legal and ethical manner while meeting our business objectives.
• If this excites you, it excites us too and we would love to have you.

Key Responsibilities

• Employee Due Diligence: Conduct comprehensive background checks, including regulatory and criminal record verifications, on all prospective employees, ensuring alignment with the bank’s strict compliance and ethical standards.
• Ongoing Monitoring: Continuously track employee activities and behaviors to detect potential risks or conflicts of interest, ensuring all employees meet both internal and regulatory standards for ethical conduct and risk management.
• Documentation Management: Maintain accurate, thorough, and secure records of all KYE-related documentation, ensuring timely updates in accordance with regulatory requirements. This includes preparing detailed reports for audits and compliance reviews.
• Risk Identification & Mitigation: Proactively identify risks related to employee activities that could pose a threat to the bank’s integrity. Collaborate with senior management to develop risk mitigation strategies and provide actionable recommendations.
• Regulatory Compliance: Stay well-informed on local and international regulations, including anti-money laundering (AML), know-your-customer (KYC), and employee-related laws. Ensure the bank’s employee vetting processes align with these regulations to avoid legal repercussions. Ensure the Bank’s policies and procedures are duly updated, and manage the whistleblowing reports.
• Internal Audits & Investigations: Play an integral role in internal audits, assessing the effectiveness of the bank’s KYE framework, identifying areas for improvement, and ensuring swift corrective actions are taken when necessary.
• Training & Awareness Programs: Develop, update, and deliver tailored compliance training programs for employees, fostering a culture of compliance and reinforcing the bank’s commitment to ethical business practices.
• Cross-Functional Collaboration: Work seamlessly with Human Resources, Legal, Risk Management, and other relevant departments to create and enforce policies that promote compliance across the employee lifecycle.
• Incident Management & Reporting: Monitor, document, and escalate any suspicious behavior or potential violations to the appropriate regulatory authorities and senior management, ensuring that all incidents are reported in line with legal requirements. Excellent report writing, presentation and communication to both internal and external stakeholders.
• Continuous Improvement: Stay at the forefront of compliance trends, regulations, and best practices within the industry, contributing to the enhancement of internal policies and practices to align with evolving regulatory landscapes.

Qualifications & Experience

• Education: A Bachelor’s degree in Law, Finance, Accounting, Business Administration, or any other relevant discipline.
• Certifications: Professional certifications such as ACAMS (Association of Certified Anti-Money Laundering Specialists), ICA (International Compliance Association), or equivalent are highly desirable.
• Experience: A minimum of 4 to 5 years of hands-on experience in compliance, risk management, or a related field, preferably within the banking or financial services sector. Exposure to KYE, KYC, and AML regulations will be an advantage.
• Knowledge: In-depth understanding of Nigerian banking regulations, anti-money laundering (AML) laws, employee compliance, and data protection legislation. Familiarity with both local and global best practices for employee due diligence is essential.

Skills:

• Exceptional analytical skills with a keen attention to detail.
• Outstanding verbal and written communication abilities.
• Strong interpersonal skills, with the ability to build relationships across all levels of the organization.
• Demonstrated ability to maintain discretion and confidentiality when handling sensitive information.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), and familiarity with compliance management software.

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

• An interview with the hiring team
• A behavioural and technical interview with a member of the executive team.

Job Title: Director, IT Audit

Location: Nigeria

Position Overview

• The Director, IT Audit will direct IT Audit operations and strategy for auditing information systems, platforms and operating procedures following established procedures following established policies and standards for efficiency, accuracy and security.
• This hybrid role requires someone who is organized and methodical who has very strong audit and risk assessment experience.

Key Resposibilities

• Develop an annual IT Audit Plan that will specify the audit work to be conducted across the enterprise infrastructure. The scope and frequency of the audits will depend on the risk and impact of potential deficiencies in the IT related processes and systems. The risks can be related to traditional financial impacts, but also to issues which could violate certain regulatory requirements.
• Lead annual and/or ongoing evaluation of IT infrastructure and establish control and audit procedures to identify areas of risks and non-compliance.
• Coordinate all IT Audit works, evaluate audit results and recommend improvements in current risk management controls, system implementation and upgrade processes
• Review audit repotd and supporting work papers to ensure that reports are well written, and findings, conclusions and recommendations are properly supported, prior to formal release to and follow-up actions with relevant stakeholders
• Establish and facilitate the achievement of all performance indicators in the annual goals of the Internal Audit division.
• Develop competency and capacity of IT Audit Associates and Manager(s) with training and coaching that reflect IT Auditing best practices. Supervise and evaluate the performance of IT Audit Associates and Manager(s)
• Collaborate with other Divisional Directors within Internal Audit to ensure that activities of Internal Audit are effectively and efficiently coordinated
• Represent Internal Audit at meetings with other business divisions in Moniepoint Group and external stakeholders.
• Perform other jobs (ad hoc) related duties assigned by the Chief Audit Officer.

Qualifications

• Education: Bachelor’s Degree and a Master’s Degree in any of the following: Computer Information Systems, IT, Cybersecurity, Information or Business
• At least one of the following certifications: CISA, CISSP, CISM, CGEIT, CRISC, ISO/ IEC 27001 & ISO 22301- LEad Auditors
• Demonstrate strong data analytics capabilities, including SQL database scripting, visualization methods, techniques, and tools (e.g., Power BI, Alterxy, Tableau, etc.).
• Minimum of 10 years of progressive leadership experience, including 5+ years of integrated Financial/IT Auditing Experience

Required Knowledge & Skills

• Knowledge of IT security and infrastructure
• Risk Assessment
• Analytical Skills
• Written and Verbal Communication
• Interpersonal Skills
• Self-Educating Capacity

Why Join Moniepoint?

• Be a part of a mission-driven company revolutionizing the financial landscape in Africa.
• Join a dynamic team where innovation, collaboration, and community-building are at the heart of everything we do.
• Enjoy a flexible, hybrid work environment that supports your professional growth and work-life balance.
• Competitive salary and benefits, including health coverage, wellness programs, and opportunities for professional development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Application Process and Notice

• To apply, please submit your resume and and answer the required pre-screening questions- if put into process a dedicated member of our Executive TA Team will be in touch.
• We encourage all qualified candidates to apply and look forward to learning more about you.
• Moniepoint is an equal opportunity employer. We are committed to fostering an inclusive workplace and celebrating the diversity of our employees.

Job Title: Moniepoint Customer Success Representative

Location: Abia
Employment type: Contract – Hybrid

Job Purpose

• The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
• The Customer Success Representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualifications

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be resident in Aba, Abia State, Nigeria

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Portfolio Manager

Location: Rivers

About the Role

• The Portfolio Manager is responsible for overseeing the loan portfolio and leading a team of Field Credit Officers within a specific state.
• This role involves setting performance targets, ensuring credit risk is managed effectively, maintaining a healthy loan portfolio, and driving growth of the business and loan products.
• The Portfolio Manager will collaborate closely with other departments (Products, Risk, Operations, etc.) to uphold credit policies and ensure successful loan disbursement and repayment.

Key Responsibilities
Team Leadership and Management:

• Supervise, mentor, and provide guidance to Field Credit Officers (FCOs) within the assigned state.
• Set and communicate clear performance goals and objectives for the FCOs, ensuring alignment with the company’s overall targets and strategy.
• Conduct regular performance reviews, identify training needs, and foster professional growth among team members.

Portfolio Oversight and Growth:

• Develop and implement strategies to grow a robust and profitable loan portfolio in the assigned state.
• Monitor and analyze overall portfolio performance, including loan approvals, disbursements, and repayments, to ensure targets are met.
• Identify trends and potential risks, taking proactive measures to mitigate any issues that could impact portfolio health.

Credit Risk Management:

• Ensure adherence to the organization’s credit policies and procedures.
• Review and approve on loan applications recommended by FCOs, providing final credit decisions where necessary.
• Conduct periodic credit risk assessments and collaborate with the Regional Credit Manager and VP, Credit Portfolio Management to refine and enhance credit evaluation frameworks.

Compliance and Reporting:

• Maintain compliance with regulatory requirements and internal policies related to credit operations and portfolio management.
• Prepare and present regular portfolio performance reports to Regional Credit Manager and VP, Credit Portfolio Management, highlighting key metrics, trends, and recommendations for improvement.
• Ensure all documentation and records are accurate, up-to-date, and in line with compliance standards.

Stakeholder Engagement:

• Collaborate with cross-functional teams (Products, Operations, Risk, etc.) to ensure seamless loan disbursement and servicing processes.
• Develop and maintain strong relationships with business clients and community stakeholders to enhance the company’s market presence.
• Address and resolve escalated customer issues and inquiries related to the loan portfolio.

Process Improvement:

• Identify process gaps and inefficiencies within credit administration, making recommendations for system and process enhancements.
• Stay informed of industry best practices, market trends, and competitor activities, adapting strategies as needed.

Qualifications

• Bachelor’s Degree (or higher) in Business, Finance, Economics, or a related field
• Minimum of 4-5 years of relevant experience in lending, credit, or portfolio management, with at least 2 years in a supervisory role.
• Demonstrable experience in credit risk analysis and financial analysis.
• Strong knowledge of regulatory requirements and compliance in the financial sector.
• Proven track record in managing and growing a loan portfolio in a fast-paced environment.
• Must be resident in the state of responsibility.

Relevant Skills

• Leadership & Team Management
• Analytical & Problem-Solving Skills
• Communication & Interpersonal Skills
• Strategic Thinking & Planning
• Attention to Detail
• Technology Proficiency

Other Requirements

• High degree of integrity, professionalism, and confidentiality when dealing with sensitive information.
• Flexibility to travel for client visits, team meetings, and on-site evaluations as needed.
• Proactive and results-driven mindset, with a commitment to continuous improvement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Portfolio Manager

Location: Katsina

About the Role

• The Portfolio Manager is responsible for overseeing the loan portfolio and leading a team of Field Credit Officers within a specific state.
• This role involves setting performance targets, ensuring credit risk is managed effectively, maintaining a healthy loan portfolio, and driving growth of the business and loan products.
• The Portfolio Manager will collaborate closely with other departments (Products, Risk, Operations, etc.) to uphold credit policies and ensure successful loan disbursement and repayment.

Key Responsibilities
Team Leadership and Management:

• Supervise, mentor, and provide guidance to Field Credit Officers (FCOs) within the assigned state.
• Set and communicate clear performance goals and objectives for the FCOs, ensuring alignment with the company’s overall targets and strategy.
• Conduct regular performance reviews, identify training needs, and foster professional growth among team members.

Portfolio Oversight and Growth:

• Develop and implement strategies to grow a robust and profitable loan portfolio in the assigned state.
• Monitor and analyze overall portfolio performance, including loan approvals, disbursements, and repayments, to ensure targets are met.
• Identify trends and potential risks, taking proactive measures to mitigate any issues that could impact portfolio health.

Credit Risk Management:

• Ensure adherence to the organization’s credit policies and procedures.
• Review and approve on loan applications recommended by FCOs, providing final credit decisions where necessary.
• Conduct periodic credit risk assessments and collaborate with the Regional Credit Manager and VP, Credit Portfolio Management to refine and enhance credit evaluation frameworks.

Compliance and Reporting:

• Maintain compliance with regulatory requirements and internal policies related to credit operations and portfolio management.
• Prepare and present regular portfolio performance reports to Regional Credit Manager and VP, Credit Portfolio Management, highlighting key metrics, trends, and recommendations for improvement.
• Ensure all documentation and records are accurate, up-to-date, and in line with compliance standards.

Stakeholder Engagement:

• Collaborate with cross-functional teams (Products, Operations, Risk, etc.) to ensure seamless loan disbursement and servicing processes.
• Develop and maintain strong relationships with business clients and community stakeholders to enhance the company’s market presence.
• Address and resolve escalated customer issues and inquiries related to the loan portfolio.

Process Improvement:

• Identify process gaps and inefficiencies within credit administration, making recommendations for system and process enhancements.
• Stay informed of industry best practices, market trends, and competitor activities, adapting strategies as needed.

Qualifications

• Bachelor’s Degree (or higher) in Business, Finance, Economics, or a related field
• Minimum of 4-5 years of relevant experience in lending, credit, or portfolio management, with at least 2 years in a supervisory role.
• Demonstrable experience in credit risk analysis and financial analysis.
• Strong knowledge of regulatory requirements and compliance in the financial sector.
• Proven track record in managing and growing a loan portfolio in a fast-paced environment.
• Must be resident in the state of responsibility.

Relevant Skills

• Leadership & Team Management
• Analytical & Problem-Solving Skills
• Communication & Interpersonal Skills
• Strategic Thinking & Planning
• Attention to Detail
• Technology Proficiency

Other Requirements

• High degree of integrity, professionalism, and confidentiality when dealing with sensitive information.
• Flexibility to travel for client visits, team meetings, and on-site evaluations as needed.
• Proactive and results-driven mindset, with a commitment to continuous improvement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Portfolio Manager

Location: Katsina

About the Role

• The Portfolio Manager is responsible for overseeing the loan portfolio and leading a team of Field Credit Officers within a specific state.
• This role involves setting performance targets, ensuring credit risk is managed effectively, maintaining a healthy loan portfolio, and driving growth of the business and loan products.
• The Portfolio Manager will collaborate closely with other departments (Products, Risk, Operations, etc.) to uphold credit policies and ensure successful loan disbursement and repayment.

Key Responsibilities
Team Leadership and Management:

• Supervise, mentor, and provide guidance to Field Credit Officers (FCOs) within the assigned state.
• Set and communicate clear performance goals and objectives for the FCOs, ensuring alignment with the company’s overall targets and strategy.
• Conduct regular performance reviews, identify training needs, and foster professional growth among team members.

Portfolio Oversight and Growth:

• Develop and implement strategies to grow a robust and profitable loan portfolio in the assigned state.
• Monitor and analyze overall portfolio performance, including loan approvals, disbursements, and repayments, to ensure targets are met.
• Identify trends and potential risks, taking proactive measures to mitigate any issues that could impact portfolio health.

Credit Risk Management:

• Ensure adherence to the organization’s credit policies and procedures.
• Review and approve on loan applications recommended by FCOs, providing final credit decisions where necessary.
• Conduct periodic credit risk assessments and collaborate with the Regional Credit Manager and VP, Credit Portfolio Management to refine and enhance credit evaluation frameworks.

Compliance and Reporting:

• Maintain compliance with regulatory requirements and internal policies related to credit operations and portfolio management.
• Prepare and present regular portfolio performance reports to Regional Credit Manager and VP, Credit Portfolio Management, highlighting key metrics, trends, and recommendations for improvement.
• Ensure all documentation and records are accurate, up-to-date, and in line with compliance standards.

Stakeholder Engagement:

• Collaborate with cross-functional teams (Products, Operations, Risk, etc.) to ensure seamless loan disbursement and servicing processes.
• Develop and maintain strong relationships with business clients and community stakeholders to enhance the company’s market presence.
• Address and resolve escalated customer issues and inquiries related to the loan portfolio.

Process Improvement:

• Identify process gaps and inefficiencies within credit administration, making recommendations for system and process enhancements.
• Stay informed of industry best practices, market trends, and competitor activities, adapting strategies as needed.

Qualifications

• Bachelor’s Degree (or higher) in Business, Finance, Economics, or a related field
• Minimum of 4-5 years of relevant experience in lending, credit, or portfolio management, with at least 2 years in a supervisory role.
• Demonstrable experience in credit risk analysis and financial analysis.
• Strong knowledge of regulatory requirements and compliance in the financial sector.
• Proven track record in managing and growing a loan portfolio in a fast-paced environment.
• Must be resident in the state of responsibility.

Relevant Skills

• Leadership & Team Management
• Analytical & Problem-Solving Skills
• Communication & Interpersonal Skills
• Strategic Thinking & Planning
• Attention to Detail
• Technology Proficiency

Other Requirements

• High degree of integrity, professionalism, and confidentiality when dealing with sensitive information.
• Flexibility to travel for client visits, team meetings, and on-site evaluations as needed.
• Proactive and results-driven mindset, with a commitment to continuous improvement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online