Vacancies at Swift Networks Limited

Job Title: Accountant

Location: Nigeria

Employment Type: Full-time
Job Field: Finance / Accounting / Audit

Key Roles

• To ensure that the company’s financial transactions are up to date and properly documented
• To ensure the accuracy and integrity of the General ledger
• To ensure that procedures according to laid down corporate financial policies are followed

Key Accountabilities

• To ensure that all financial transactions are input into the accounting system
• Responsible for integrity of General ledger
• Implementing procedures according to Corporate policies and procedures
• Producing multi-dimensional reports for Management decision
• Ensuring that all costs are properly tracked and that OPEX and CAPEX are within budget
• Preparing and implementing budgets for the entire Company
• Costing of the Company’s products, materials, and services
• Demonstrating cost cutting initiatives aiming at providing best solution at lower cost
• Developing and implementing effective controls framework and management systems to guide and support business operations
• To strictly adhere to all financial policies and procedures
• To reconcile Company’s Bank Accounts
• To maintain Fixed Assets registers
• To deal with all Tax matters
• To assist with the preparation of the budget
• To maintain and reconcile the general ledger
• To issue cheques for suppliers due
• To maintain financial files and documents
• To maintain and reconcile the accounts payable
• To book all invoices received
• To generate relevant financial reports that will aid management in taking key decisions
• To reconcile all vendors’ accounts
• To process vendors’ invoices
• To reconcile Receivable Accounts
• To attend to Customers account query and send manual invoices where necessary
• To raise monthly journal-HQ and outlets
• Carry out other duties as may be assigned by supervisors from time to time.

Requirements / Qualifications

• Bachelor’s Degree with a minimum of Second Class Honour (Upper Division) in Accounting, Finance or any related field from a reputable Nigerian or international institution.
• Possession of a Master’s degree and relevant professional certification will be an added advantage.

Knowledge, Skills and Competencies:

• Excellent Team playing skills
• Excellent Oral and written communication skills
• Excellent presentation skills
• Good knowledge of spread sheets
• Proficient and versatile in the use of technology and accounting software packages
• Ability to thrive in a dynamic and pressurized work environment
• Ability to work with little supervision
• Ability to innovate, prioritize and implement effectively
• Hard work, High level of honesty and integrity
• Ability to maintain confidentiality of information.

Application Closing Date
31st January, 2024.

Method of Application
Interested and qualified candidates should submit their CV to: hr@swiftng.net using “Accountant” as the subject of the email.

Job Title: Customer Retention Specialist

Location: Nigeria

Employment Type: Full-time

Job Description 

• We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.
• To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist should beable to improve sales by creating lasting bonds with customers.

Responsibilities

• Taking all possible measures to timely resolve customers ’ issues and processing them in accordance with our established procedures and policies.
• Responsible for responding toinbound and outbound calls, and technical queries related to VOIP, Internet, and Data services on different platforms such as LTE, WTTx and Fibre, Wifi by using standard procedures.
• Comprehensive understanding and knowledge of using Customer Relationship Management (CRM) software to deal with incoming calls.
• Ensure full compliance with all related software applications and a strong handling power to assist customers.
• Logging all queries properly and escalating possible complaints to the concerned teams using effective tools.
• Regularly attending training and coaching sessions conducted. Learning about the organization’s products or services and keeping up-to-date with any changes to them.
• Suggesting alternatives and possibilities to resolve customers’ complaints on a priority basis.
• Giving feedback and reporting customer issues/problems to the Supervisor to ensure maximum customer satisfaction and to aware management of current trends and demands.
• Developing aggressive retention strategies based on customer feedback.
• Negotiating with customers to renew contracts and retain business.
• Building positive relationships with customers and business associates.
• Assisting with processing online payments and ensuring customers get value.

Requirements

• Must have a 2.1 Bachelor’s Degree in Sales, Marketing, or a related field.
• Entry level.
• Excellent customer service skills.
• Strong conflict resolution skills.
• In-depth knowledge of sales and marketing softwaresuch as CRM, Excel, Outlook etc.
• Ability to remain calm and professional in stressful situations.
• Advanced communication and interpersonal skills.
• Empathy and patience.
• Advanced organizational skills.

Application Closing Date
17th February, 2024.

Method of Application
Interested and qualified candidates should submit their CV to: hr@swiftng.net using “Customer Retention Specialist” as the subject of the email.