Vacancies at World Health Organization (WHO)

World Health Organization (WHO) is the directing and coordinating authority for health within the United Nations system. It is responsible for providing leadership on global health matters, shaping the health research agenda, setting norms and standards, articulating evidence-based policy options, providing technical support to countries and monitoring and assessing health trends.

We are recruiting to fill the position below:

Job Title: Quality Assurance Assistant

Job ID: 2409047
Location: Abuja
Job Schedule: Full-time
Organization: World Health Organization and Other Entities
Contract Duration (Years, Months, Days): 1 Year
Contractual Arrangement: Fixed-term appointment

Purpose of the Programme

• Quality Assurance and Compliance Unit have been established in the organizational structure to provide support for Managers and staff to fully assume their responsibilities in the GSM environment and to ensure compliance with organizational policies, procedures, rules and regulations on all administrative and financial matters and transactions in the context of an Enterprise Resource Planning (ERP) system.

Description of Duties
The incumbent will have the following assigned responsibilities/duties:

• Provide support in the preparation of Quality Assurance unit risk based annual workplan incorporating the risk universe of the country operation.
• Post review of GSM transactions in the country office and field offices to ensure alignment with WHO rules and regulations.
• Support in planning and performing compliance, risk management and quality assurance reviews in the states offices to strengthen internal control in the country office.
• Assurance Activities for Direct Implementation Activities: Provide support in conducting Assurance Activities including planned quality assurance reviews, spot checks and desk reviews for Direct Implementation documents in the field offices.
• Assurance Activities for Grant LOAs: Plan, conduct and report on comprehensive on-site verification missions of supporting documents to assess whether funds transferred to the Implementing Partners were used in accordance with contractual requirements and relevant WHO policies and procedures.
• Ensure systematic tracking to ensure that recommendations and management decisions identified to address the identified weaknesses are effectively implemented.
• Contribute towards strengthening administrative capacity of implementing partners for improved Accountability.
• Support the continuous improvement of processes around implementing partnership management through the development and enhancement of policies, procedures, guidelines, and tools.
• Support and facilitate country offices capacity development activities of staff and implementing partners on implementing partnership management through training sessions, workshops, presentations on risk management, internal controls and fraud risk management
• Prepare reports for Country Offices, Regional Office and HQ as may be required.
• Perform special reviews and other tasks assigned by the Quality Assurance  and Compliance Officer

Required Qualifications
Education:

• Essential: Secondary/Technical or Commercial college diploma Business Administration, Financial Management, Auditing, Economics or other relevant field .
• Desirable: University degree/Professional Certification in auditing /accounting, such as Certified Internal Auditor, Certified Public Accountant or Charted Accountant

Experience
Essential:

• A minimum of 10 years of experience in auditing, internal control, risk management or financial management. Experience in assessing internal controls.

Desirable:

• Work experience in Audit or Quality Assurance with an international public accounting firm. Experience working in an international organization or Public sector experience.

Skills

• Thorough knowledge of accounting, budgetary and financial management principles and their application.
• Excellent understanding of accounting practices and procedures, including the application of IPSAS.
• Strong analytical, time management and problem-solving skills.
• Knowledge of WHO rules, regulations, policies and practices would be an asset
• Policies and procedures: Support the continuous improvement of processes around implementing partnership management through the development and enhancement of policies, procedures, guidelines, and tools.
• Capacity building: Support and facilitate country offices capacity development activities of staff and implementing partners on implementing partnership management through training sessions, workshops, presentations.
• Analysis, monitoring and reporting: Prepare reports for Country Offices, Regional Office and HQ as may be required.

Application Closing Date
4th December, 2024; 11:59:00 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: The deadline for receipt of applications indicated above reflects your personal device’s system settings.

Job Title: Consultant Roster – Risk Communication, Community Engagement and Infodemic Management (RCCE-IM) Capacity Building (CB)

Job ID: 2409090
Location: Anywhere
Contractual Arrangement: External consultant
Contract Duration: 11 months per calendar year
Organization: EU/WHE WHO Health Emergencies Programme (WHE)
Travel: The consultant will be required to travel

Purpose of consultancy

• The World Health Organization Regional Office for Europe (WHO Europe) is seeking qualified consultants to provide technical support to Risk Communication, Community Engagement and Infodemic Management (RCCE-IM) capacity building within the relevant Risk Communication and Information (RCI) Unit.
• The consultant(s) will be responsible for designing, delivering, evaluating, and documenting capacity building activities.
• This may include trainings, workshops, simulation exercises, and on-the-job coaching to strengthen the RCCE-IM capabilities of health authorities, partners, civil society organizations, professionals, and other relevant stakeholders, as well as WHO staff.
• The purpose of this vacancy notice is to establish an active roster  of qualified candidates for future consultancy assignments.
• Successful candidates will be included in the roster and may be selected for consultancy assignments based on the specific needs of WHO Europe and its partners.
• Inclusion in the roster does not guarantee selection for a consultant contract.

Background  

• WHO Europe is dedicated to protecting people during health emergencies. Effective Risk Communication, Community Engagement, and Infodemic Management (RCCE-IM) implementation plays a central role in controlling health emergencies and building resilience. RCCE-IM empowers communities to make informed decisions to protect themselves and supports public health efforts during crises.
• In the context of health emergencies, RCCE-IM is essential for increasing health-seeking behaviors, and dispelling false information that can contribute to ill-health in emergencies.
• Effective RCCE-IM is also crucial for building trust and partnerships between communities and health authorities, which can positively influence health outcomes and enhance the overall response to a health emergency.
• For RCCE-IM to be truly effective, it must be integrated into the planning and response efforts of health authorities and organizations throughout the entire emergency cycle. This integration requires building the capacity and capabilities of RCCE-IM practitioners, equipping them with the knowledge and skills needed to communicate effectively and engage meaningfully with communities during health emergencies.
• The role of the RCCE-IM Capacity Building Consultant is to support and broaden capacity-building efforts of WHO Europe’s Risk Communication, Community Engagement and Infodemic Management Unit in the Health Emergencies Division (WHE/RCI). The consultant will help to strengthen the capacity and capabilities of health authorities and partner organizations.

Deliverables 

• Under the oversight of the RCCE-IM Capacity-Building Officer the consultant will:
• Co-design and co-deliver RCCE-IM capacity building activities, including workshops, simulation exercises, and training programs, tailored to the specific needs of requestors and audiences, across a variety of formats.
• Contribute to the evaluation of the effectiveness of capacity-building activities, and help build the RCCE-IM evidence base, providing recommendations for improvement and future initiatives.
• Follow up on capacity-building activities in collaboration RCI Unit’s team members and countries, to support the ongoing development of RCCE-IM plans, and assist within the establishment of structures, systems, and skills necessary for their effective implementation.
• Prepare and present regular reports on the progress and outcomes of the capacity-building activities, while supporting the visibility of these efforts through WHO Europe’s communication channels.

Qualifications, experience, skills and languages
Educational Qualifications:
Essential:

• Advanced degree (Master´s degree) in public health, risk communication, community engagement, behavior change, curriculum and training, social sciences, capacity building, or a related field

Experience:
Essential:

• 5 to 10 years of relevant  experience in the developing and implementing  capacity-building programs for governments, civil society organizations, UN agencies (including public communicators, health promoters, community workers) and other relevant stakeholders .
• At least 5 years of relevant experience in designing and delivering capacity-building activities

Desirable:

• Experience working with WHO or other UN and international organizations in risk communication, community engagement and infodemic management.
• Experience in managing health emergencies
• Proven experience in evaluating  RCCE-IM programs and providing actionable  recommendations for improvement

Skills/Knowledge:
Essential:

• Strong analytical, organizational and project management skills
• Experience in creating and delivering professional training, workshops and simulation exercises
• Overall knowledge of and experience in RCCE-IM
• Excellent training and facilitation skills, including the ability to adapt training materials to different cultural and language contexts

Desirable:

• Specialized knowledge and experience in one of the RCCE-IM sub-domains: Infodemic Management, Risk Communication, Community Engagement, or RCCE-IM Operational Management
• Languages and level required (Basic/Intermediate/Expert):

Essential:

• Excellent written and verbal communication skills in English.

Desirable:

• Fluency in at least one other UN language is an advantage, especially Russian.

Application Closing Date
5th December 2024; 11:59:00 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Zonal ICT Helpdesk Technician

Job ID: 2408732
Location: Lagos
Job Schedule: Full-time
Organization: AF_NGA Nigeria
Contract Duration (Years, Months, Days): 6 Months
Contractual Arrangement: Special Services Agreement (SSA)

Purpose of the Programme

• The country team is responsible for promoting technical cooperation, stimulating interest and coordinating assistance for health development based on global and regional strategies and WHO guidelines.
• It is also responsible for contributing to the collection, analysis and dissemination of health information.

Description of Duties
Under the overall supervision of the WHO Zonal coordinator, direct supervision of the ICT Focal Point, the incumbent will be in charge of the following tasks:

• The Zonal IT Helpdesk Technician provides first level technical support and assistance to WHO zonal and state offices staffs, ensuring their satisfaction and ability to operate machinery or technology effectively.
• The technician troubleshoots issues, provides solutions, and maintains records of events and resolutions.
• The successful candidate will be responsible for resolving technical issues, providing troubleshooting, and maintaining the organization’s ICT infrastructure at the zonal and state level

Responsibilities

• Helpdesk Support:
  • Respond to and resolve technical queries and issues raised by staff via phone, email, or in-person.
  • Provide timely and effective solutions to technical problems, escalating complex issues to the higher-level support at the Abuja country office level.
  • Document and track all helpdesk requests using the organization’s ticketing system.
• Technical Troubleshooting:
  • Troubleshoot and resolve hardware, software, and network issues.
  • Conduct root cause analysis to identify and resolve recurring technical issues.
  • Collaborate with other teams to resolve technical issues that impact multiple systems or departments.
• ICT Infrastructure Maintenance:
  • Perform routine maintenance tasks on ICT equipment, Firewalls, Switches, desktops, laptops, printers, and other peripherals.
  • Ensure all ICT equipment is properly configured, updated, and secured.
  • Conduct regular backups and ensure data integrity.
• Technical Documentation:
  • Maintain accurate and up-to-date technical documentation, including user manuals, technical guides, and knowledge base articles.
  • Develop and deliver training materials and user guides to staff and stakeholders.
• ICT Cybersecurity:
  • Implement and enforce ICT security policies and procedures to ensure the security and integrity of the organization’s data and systems.
  • Monitor and respond to security incidents, escalating to management as needed.
  • User Training: Assist users in understanding and using IT systems and applications
• Communication and Collaboration:
  • Communicate technical information to non-technical stakeholders in a clear and concise manner.
  • Collaborate with other teams to ensure effective ICT service delivery.
• Perform other duties as required

Required Qualifications

• Essential: Completion of Secondary, technical, or commercial school
• Desirable: High School Diploma or equivalent in Computer Science, Information Technology and ICT Certifications (e.g., Microsoft, CISCO, CompTIA A+ or Network+, ITIL Foundation

Experience:

• Essential: At least 3 years of experience in a helpdesk or technical support role

Desirable:

• Experience with helpdesk and remote support tools, and ticketing systems. Understanding of networking principles and system administration tasks.
• Experience with IT Network architecture, Cisco routers and switches configuration, IP addressing and subnetting, Experience in virtualization

Competencies:

• Communicating credibly and effectively
• Foster integration and teamwork.
• Produce results.
• Move forward in a changing environment.
• Manage resources effectively.

Use of language skills:

• Essential: Proficiency in English Language

Specific skills required:

• IT Skills; Work requires the use of word processing or other software packages, and standard office equipment. Formal or self-training in the use of standard office software.

Application Closing Date
27th November, 2024; 11:59:00 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: The deadline for receipt of applications indicated above reflects your personal device’s system settings.

Job Title: Travel and Protocol Clerk

Job ID: 2409038
Location: Nigeria
Job Schedule: Full-time
Organization: World Health Organization and Other Entities
Contract Duration (Years, Months, Days): 1 Year
Contractual Arrangement: Fixed-term appointment

Purpose of the Programme

• Country Management Support Units (CSUs) have been established in the organisational structure to provide support for Managers and staff to fully assume their responsibilities in the GSM environment and to ensure compliance with organizational policies, procedures, rules and regulations on all administrative and financial matters and transactions in the context of an Enterprise Resource Planning (ERP) system.

Description of Duties
Under the overall supervision of the Operations Officer for WHO Nigeria, and direct supervision of the Procurement & Travel Specialist, the incumbent will oversee the following tasks:

Travel:

• Provide logistical support during the arrival and departure of the WCO official visitors, WRs, senior personnel, and special invitees at the airport.
• Provide updates on staff arrivals and departures to ensure service delivery
• Facilitate the issuance of visas on arrival for guests arriving on short notice at the airport.
• Ensure that all travel itineraries are approved by the Operations Officer or designated official.
• Facilitate the travel arrangement of WHO staff, their family members, and other personnel travelling on WHO missions within and outside the country.
• Serve as backup to the team members in similar or different positions within the WCO.
• Ensure compliance with the Travel Policy.
• Assist in the production of reports, statistics, and/or information material on travel when required.
• Under special approval and in line with the fleet policy, drive the official vehicle for travel and protocol assignments.

Protocol:

• Assist in facilitating contacts with Embassies’ protocol services, international agencies in WCO and Ministries of Foreign Affairs.
• Provide updates to the Operations Officer on the diplomatic directory, as changes come to the incumbent’s attention in the course of his/her work.
• Assist in processing visas through preparation of documentation and submitting to the diplomatic agencies.
• Assist in the processing of protocol documents including staff service cards with the Ministry of Foreign Affairs (MoFA).
• Follow up and maintain regular liaison with the Ministry of Foreign Affairs and Nigeria Immigration Authority on visa processing and work permit matters.
• Maintain regular liaison with the Federal Airports Authority of Nigeria and Nigeria Customs Services to enhance ease of passage for high-profile delegates.
• Support in the preparation and organisation of protocol aspects of official events held between the WCO, and State Governments, and other AFRO region official delegations.

General Administrative Support:

• Provide general support to the Travel and Protocol Unit in photocopying, lamination, filing, scanning, and dispatch of documents
• Support the processing of official vehicle plate numbers and driver’s license through the Ministry of Foreign Affairs and Federal Road Safety Commission.
• Support the processing of shipments’ customs clearance through the submission of applications to the Ministry of Foreign Affairs and the collection of approved waivers.
• Perform any other duty assigned

Required Qualifications
Education:

• Essential: Completion of secondary school followed by administrative training.
• Desirable: Diploma in  a relevant field; Training in UN systems is an advantage; Proven skills in drafting and editing letters

Experience:

• Essential: A minimum of 3 years of relevant experience in a recognized public or private institution, in the UN and have sound knowledge of its rules, regulations, procedures and practices as related to the work.
• Desirable: Experience in other areas of administrative work.

Skills:

• Excellent communication skills.
• Excellent diplomatic skills and ability to engage with a wide range of stakeholders
• Ability to demonstrate effective interpersonal skills by working well as a member of a team.
• Ability to operate Microsoft Word and Excel software
• Fluent in written and spoken English
• Qualified and excellent driving skills.

Application Closing Date
3rd December, 2024; 11:59:00 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: The deadline for receipt of applications indicated above reflects your personal device’s system settings.