Recruitment at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Head, Software Engineering

Location: Nigeria

Job Summary

• The Head, Software Engineering will be responsible for overseeing the technical aspect of the operations and ensure the successful delivery of innovative products and services.
• Lead a team of engineers and technicians to design, develop and deliver new technology solutions that meet the needs of customers. Setting direction and promoting continuous evolution.

Responsibilities

• The head of engineering is responsible for leading and managing a team of engineers and ensuring that they are aligned with the overall mission and goals.
• The head of engineering plays a critical role in the product development process, collaborating with cross-functional teams to ensure that products are technically feasible and can be brought to market in a timely and cost-effective manner.
• The head of engineering is responsible for developing and executing strategy that aligns with the team’s overall goals and objectives, identifying new technologies and approaches that can be leveraged to drive innovation.
• The head of engineering is expected to possess deep technical knowledge in their field, keeping up-to-date with the latest developments and trends.
• The head of engineering is responsible for identifying and mitigating technical risks associated with new product development, ensuring that potential issues are identified and addressed before they become major roadblocks.
• The head of engineering is responsible for developing the skills and capabilities of their team, ensuring that they are equipped to tackle new and challenging technical problems and are motivated to drive innovation

Requirements
Educational Qualification:

• University Degree in the field of computer science or “STEM” major (Science, Technology, Engineering and Math) or related field.

Experience:
General Experience

• A minimum of 10 years of technical experience
• A minimum of 4 years as software architect, especially for a large and complex software project.
• A minimum 2 years’ experience delivering data and analytics solutions which address internal/external customer challenges, including architecting as-a-service models
• Experience in the development and deployment of modern machine learning, as well as experience driving and executing cloud and digital technology strategies would be an added advantage
• Experience building and supporting complex, high-concurrency SaaS products, from the lead developer or architect role.
• Deep understanding and direct knowledge on software scalability and stability technique for Windows and Linux-based software
• In-depth knowledge of various database technology including relational databases, real-time databases, and NoSQL databases.
• In-depth knowledge with various coding language such as C++, Java, .Net, JavaScript, Go and Python.
• Experience with big data, machine learning, software-defined network and infrastructure is a plus

Managerial Experience:

• 4 years of experience leading multi-discipline technical teams with international reach across multiple service types, ideally in payment and software engineering environments.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Due to the high level of Applications, only shortlisted candidates will be contacted. Thank you

Job Title: Head, Regulatory Compliance

Location: Nigeria

About the Job

• To manage a team of Compliance Officers, that conducts internal audits to ensure compliance with outside regulatory requirements and internal policies with respect to the telecommunication industry.
• To provide Compliance advice and implement the Interswitch’s Compliance standards in line with regulatory requirements, applicable codes of conduct and best practices with respect to the telecommunication industry.
• To maintain Interswitch’s legal, regulatory, and ethical integrity.
• To contribute to the Compliance strategy design and monitor its execution in line with Interswitch’s overall strategic directions.

Responsibilities
Regulatory and Compliance Management:

• Help design and implement a Compliance program, liaising with the regulator to ensure the program adheres to regulatory and compliance standards with respect to the telecommunication industry.
• Lead the activities of the NCC Compliance team and guide them to execute.
• Compliance strategy and Compliance plan, highlight shortcomings and suggest improvements in current Compliance processes, systems, and procedures.
• Review Interswitch’s documented Compliance policies, procedures, and codes of conduct, monitor compliance against Compliance framework with respect to the telecommunication industry.
• Ensure Interswitch is not exposed to undue risks by using risk management systems to achieve specific goals within designated areas of the business.
• Contribute to the design of Compliance strategy in line with Interswitch’s overall strategic directions.

Performance Management:

• Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the Interswitch performance management systems to improve personal performance.
• Manage and report on Compliance team performance; set appropriate performance objectives for direct reports and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.

Capacity Building:

• Use the Interswitch formal development framework to identify the Compliance team’s individual development needs.
• Act as their mentor and coach whilst fostering an environment of mutual respect and trust.
• Plan and implement actions to build their capabilities.
• Develop training materials and conduct e-learning training on Compliance related activities to aid the understanding, adoption and seamless operation of AML / CFT, KYC, Whistleblowing, and other Compliance programs.

Operational Compliance:

• Maintain and renew a deep knowledge and understanding of the Interswitch policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards.
• Identify within Interswitch, patterns of non-compliance with Compliance policies and procedures, and with relevant regulatory codes of conduct, taking appropriate actions to escalate and resolving these issues.

Client and Customer Management:

• Support internal customers and help the Compliance Manager manage internal client relationships.
• Resolve complex compliance queries from internal or external customers or suppliers by providing information on policies and procedures, and provide relevant suggestions to Compliance Manager
• Build and maintain long-term relationships with contractors, clients, consultants, and compliance specialists in the Compliance ecosystem.

Insights and Reporting:

• Prepare and coordinate the completion of various data and analytics reports.
• Submit bi-weekly reports to the Chief Compliance Officer to share compliance issues and decisions; integrate suggestions and feedback in daily operations.

Requirements
General Education:

• University / Post Graduate Degree in Accountancy, Banking, Business or Law, or relevant professional qualification in financial services or audit
• Possessing any of the following certifications is mandatory
• Association of Certified AntiMoney Laundering Specialists (ACAMS) or its Equivalent
• Certified Information Systems Auditor (CISA)

General Experience:

• At least 10 years relevant experience in Compliance roles within the Telecommunications industry
• This will enable the job holder to deal with the majority of situations and to advise others
• Experience should include: Solid working knowledge of telecommunications regulations with a strong understanding of the local regulatory regime
• Advised senior management on corporate and / or regulatory policies and procedures
• Prior experience applying for licenses would be highly advantageous

Managerial Experience:

• At least 5 years’ experience of supervising and directing people and other resources to achieve specific end results within limited timeframe

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, Software Engineering

Location: Nigeria

Job Summary

• The Head, Software Engineering will be responsible for overseeing the technical aspect of the operations and ensure the successful delivery of innovative products and services.
• Lead a team of engineers and technicians to design, develop and deliver new technology solutions that meet the needs of customers. Setting direction and promoting continuous evolution.

Responsibilities

• The head of engineering is responsible for leading and managing a team of engineers and ensuring that they are aligned with the overall mission and goals.
• The head of engineering plays a critical role in the product development process, collaborating with cross-functional teams to ensure that products are technically feasible and can be brought to market in a timely and cost-effective manner.
• The head of engineering is responsible for developing and executing strategy that aligns with the team’s overall goals and objectives, identifying new technologies and approaches that can be leveraged to drive innovation.
• The head of engineering is expected to possess deep technical knowledge in their field, keeping up-to-date with the latest developments and trends.
• The head of engineering is responsible for identifying and mitigating technical risks associated with new product development, ensuring that potential issues are identified and addressed before they become major roadblocks.
• The head of engineering is responsible for developing the skills and capabilities of their team, ensuring that they are equipped to tackle new and challenging technical problems and are motivated to drive innovation

Requirements
Educational Qualification:

• University Degree in the field of computer science or “STEM” major (Science, Technology, Engineering and Math) or related field.

Experience:
General Experience

• A minimum of 10 years of technical experience
• A minimum of 4 years as software architect, especially for a large and complex software project.
• A minimum 2 years’ experience delivering data and analytics solutions which address internal/external customer challenges, including architecting as-a-service models
• Experience in the development and deployment of modern machine learning, as well as experience driving and executing cloud and digital technology strategies would be an added advantage
• Experience building and supporting complex, high-concurrency SaaS products, from the lead developer or architect role.
• Deep understanding and direct knowledge on software scalability and stability technique for Windows and Linux-based software
• In-depth knowledge of various database technology including relational databases, real-time databases, and NoSQL databases.
• In-depth knowledge with various coding language such as C++, Java, .Net, JavaScript, Go and Python.
• Experience with big data, machine learning, software-defined network and infrastructure is a plus

Managerial Experience:

• 4 years of experience leading multi-discipline technical teams with international reach across multiple service types, ideally in payment and software engineering environments.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Due to the high level of Applications, only shortlisted candidates will be contacted. Thank you

Job Title: Customer Experience Lead

Location: Nigeria

About the job

• Lead and enhance the overall experience customers have with our brand. Ensuring that every customer touchpoint leaves a positive, seamless, and memorable experience.
• The role will be responsible for designing, implementing, and improving customer service strategies to increase customer satisfaction, loyalty, and retention

Responsibilities
Support Strategy and Journey Optimization:

• Develop and execute customer support strategies and activities that enhance overall customer satisfaction while streamlining support operations.
• Design, map, and continuously refine and automate (agentic and RPA) end-to-end customer support journeys—from onboarding and activation to issue resolution and retention—ensuring processes are efficient, automated, and compliant with NCC standards.
• Oversee the rollout of new support initiatives and process enhancements, ensuring effective communication and seamless integration within the customer support service ecosystem.

Customer Complaint Resolution & Case Management

• Handle complaints and provide appropriate solutions and alternatives within the SLA, following up to ensure resolution.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up via email, customer service portal, social media, and other non-voice channels.
• On-time escalation of issues to level 2 support as needed.

Customer Interaction & Communication Standards:

• Ability to understand the customer’s request and provide accurate, valid, and complete information using the right methods/tools to achieve a satisfying outcome.
• Follow communication procedures, guidelines, and policies and use customer-focused metrics to achieve a satisfying outcome

Performance Monitoring & Continuous Improvement:

• Monitor customer satisfaction metrics and drive initiatives to improve these KPIs
• Analyze customer feedback, market trends, and operational data to identify pain points and opportunities for improving support processes and automation.
• Translate customer needs into actionable requirements and process improvements that enhance support service delivery

Collaboration:

• Collaborate closely with IT, customer support teams, and marketing to implement and refine enhancements in customer support processes.
• Act as the voice of the customer within the organization, advocating for user-centric support designs and processes.

Regulatory Compliance & Service Quality:

• Ensure all customer support processes adhere to regulatory standards (including NCC guidelines) and industry best practices, maintaining high service quality.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online