Recruitment at WorQulture

Job Title: Customer Service Representative

Location: Nigeria
Employment Type: Full-time

Job Summary

• The Customer Service Representative is responsible for maintaining the front home of the business and is required to ensure 100% customer satisfaction.
• The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.
• You will be responsible for managing all enquiries, relating them to the relevant department, managing the production of confectionery and ensuring every customer is satisfied.

Key Responsibilities
Customer Service Duties:

• Welcome customers and provide a warm, friendly, and professional experience.
• Respond promptly to customer enquiries (in person, via phone, or online).
• Address complaints efficiently and ensure customers leave satisfied.
• Liaise with production to confirm orders, delivery timelines, and special requests.
• Maintain records of customer interactions, feedback, and transactions.
• Support with sales, upselling, and promoting new products.

Requirements

• Bachelor’s degree/ OND/HND
• 2 years’ Experience in customer relations or any other relevant role
• Strong written and verbal communication skills
• Excellent problem-solving skills
• Detail-oriented
• Demonstrate ability to increase customer retention and satisfaction
• Strong interpersonal and customer relations skills
• Ability to work effectively with minimal supervision
• Strong organisational skills
• Proficiency in all Microsoft applications.
• Excellent time management, project organisation, and follow-through skills.
• Positive attitude focused on customer satisfaction.

Application Closing Date
3rd March, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Research and Portfolio Manager

Location: Nigeria
Reports To: Chief Investment Officer / Managing Director
Department: Investments / Research

Job Purpose

• The Portfolio Manager & Research professional is responsible for conducting investment research, developing investment strategies, and managing client and proprietary portfolios in line with approved mandates, risk limits, and regulatory requirements.
• The role combines fundamental and market research with active portfolio construction and performance management to achieve superior risk-adjusted returns.

Key Responsibilities
Investment Research:

• Conduct fundamental, macroeconomic, and market research on equities, fixed income, money market instruments, and alternative assets.
• Analyse economic trends, monetary and fiscal policies, interest rate movements, and capital market developments in Nigeria and relevant global markets.
• Develop investment theses, valuation models, and research reports to support investment decisions.
• Monitor portfolio holdings and provide ongoing research updates and recommendations.

Portfolio Management:

• Manage client and proprietary portfolios in line with approved investment mandates, risk limits, and asset allocation guidelines.
• Execute portfolio rebalancing and tactical asset allocation decisions.
• Ensure compliance with investment guidelines, client mandates, and internal risk limits.
• Optimise portfolio performance while managing downside risks and liquidity.

Investment Strategy & Asset Allocation:

• Support development of strategic and tactical asset allocation frameworks.
• Participate in investment committee meetings and present research findings and portfolio recommendations.
• Contribute to product development and structuring of new investment products and funds.

Performance Monitoring & Reporting:

• Monitor portfolio performance against benchmarks and peers.
• Analyze sources of performance and risk (performance attribution).
• Prepare investment and performance reports for clients, management, and the Board.
• Support regulatory and investor reporting requirements.

Risk Management & Compliance:

• Work closely with risk and compliance teams to ensure adherence to SEC rules, fund documentation, and internal policies.
• Monitor market, credit, liquidity, and concentration risks within portfolios.
• Ensure all investment activities comply with SEC Nigeria regulations and firm policies.

Client & Stakeholder Engagement:

• Support client meetings, presentations, and investment updates.
• Respond to client and investor queries on portfolio performance and strategy.
• Liaise with custodians, brokers, and investment operations teams to ensure efficient trade execution and settlement.

Qualifications & Experience

• Bachelor’s Degree in Finance, Economics, Accounting, Business Administration, or related discipline.
• Master’s degree in Finance, Economics, or MBA is an added advantage.
• Relevant professional certifications such as CFA, CISI, or ICAN (for investment analysis) are highly desirable.
• Minimum of 5–10 years relevant experience in portfolio management and investment research.
• Prior experience within an asset management firm, investment bank, pension fund, or other SEC-regulated institution is preferred.
• Strong understanding of Nigerian capital markets and investment instruments.
• Strong analytical and quantitative skills.
• Solid understanding of portfolio construction and risk management principles.
• Strong financial modelling and valuation skills.
• Excellent report writing and presentation skills.
• Strong judgment, integrity, and decision-making ability.
• Ability to work under pressure and adapt to changing market conditions.

Performance Indicators

• Risk-adjusted portfolio performance versus benchmarks.
• Quality and timeliness of investment research and recommendations.
• Compliance with investment mandates and risk limits.
• Client satisfaction and retention.
• Contribution to new product development and assets under management (AUM) growth.

Application Closing Date
23rd February, 2026.

How to Apply
Interested and qualified candidates should:
Click here to apply online