Polaris Bank Recruitment 2026: Head, Service Assurance, Head, Service Support, Etc. Jobs
Polaris Bank was established by the Central Bank of Nigeria (CBN) on September 21, 2018 to offer commercial banking services to the Nigerian public. The bank commenced services on the same day, having purchased the assets and assumed certain liabilities of the defunct Skye Bank.With a footprint of over 350 branches across the country, Polaris Bank prides itself in delivering exceptional customer experience, leveraging best in class/state of the art Information Communication Technology (ICT). By focusing on ICT solutions across multiple service delivery channels (mobile banking, ATMs, POS and online platforms) Polaris Bank maintains a pivotal role in the Nigerian banking industry, providing customers with simple, convenient and secured banking services.
We are recruiting to fill the position below:
Job Title: Head, Service Assurance
Location: Nigeria
Job Type: Full Time
Job Purpose
- To drive service quality assurance initiatives, monitor performance metrics, and ensure continuous improvement of IT service delivery.
Key Responsibilities
- Monitor SLA performance and service quality metrics.
- Lead incident and problem management reviews.
- Develop service improvement initiatives.
- Oversee workload automation and process optimization.
- Produce service performance reports for management.
Qualifications
- Bachelor’s Degree in Computer Science, Information Systems, Information Technology, or related discipline.
Experience:
- Minimum of 7 years’ relevant experience in IT Operations, Service Management, or Service Assurance.
Certifications:
- ITIL Expert
- Lean Six Sigma
- COBIT
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Head, Service Support
Location: Nigeria
Job Type: Full Time
Job Purpose
- To oversee end-user technology support services and ensure prompt resolution of all service requests across the Bank.
Key Responsibilities
- Lead service desk and user support operations.
- Ensure compliance with service level agreements.
- Manage service request fulfilment.
- Drive customer satisfaction and service excellence.
- Develop support processes and operating procedures.
Requirements
Qualifications:
- Bachelor’s Degree in Computer Science, Information Systems, Information Technology, or related discipline.
Experience:
- Minimum of 7 years’ relevant experience, with at least 2 years in a supervisory capacity.
Certifications:
- ITIL Foundation/Intermediate
- HDI Support Centre Certification
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Head, Solution Architecture & Standards Office
Location: Nigeria
Job Type: Full Time
About the Role
- The Head, Solution Architecture & Standards Office owns the technology architecture, standards, and governance framework that ensures every development initiative across Polaris Bank’s digital and retail banking arms is scalable, secure, and well-integrated.
- This is a leadership and governance role: you will set direction, define standards, and provide architectural oversight across three specialist domains — Solution Architecture, Security Architecture, and Integration & API Architecture — working through and with specialist architects and leads in each area, rather than executing all specialist work personally.
Key Responsibilities
Governance & Standards:
- Define and maintain the enterprise architecture framework, technology standards, and design principles applied across all development initiatives
- Chair architecture review boards; approve or escalate designs that deviate from standards
- Own the technical governance process, ensuring traceability between business requirements and architectural decisions
Solution Architecture:
- Oversee the design of end-to-end solutions for major business initiatives, ensuring architectural integrity, scalability, and alignment with enterprise standards
- Guide the application of microservices architecture, domain-driven design, and cloud architecture patterns across teams
- Ensure solution designs are maintainable and support long-term platform evolution
Security Architecture:
- Set secure-by-design standards and oversee their application across all solution designs
- Ensure threat modeling, identity & access management design, and cryptographic standards are consistently applied
- Partner with Information Security to ensure architecture decisions meet regulatory and compliance requirements
- Oversee remediation of architecture-level vulnerabilities identified through security assessments
Integration & API Architecture:
- Set standards for integration patterns, API design, API gateway usage, and middleware architecture
- Oversee API lifecycle governance to ensure consistency, reusability, and performance across the API portfolio
- Guide adoption of event-driven architecture patterns for high-throughput, real-time use cases
Qualifications
- Bachelor’s Degree in Computer Science, Engineering, or related field; relevant certifications (TOGAF, AWS/Azure Architect, CISSP, or equivalent) an advantage
- Demonstrated track record leading architecture functions in a regulated industry, ideally banking/financial services
Core Competencies:
- Enterprise architecture leadership and technical governance
- Working knowledge across solution, security, and integration architecture disciplines (deep expertise in at least one is expected; working fluency across the others to lead specialist teams credibly)
- Stakeholder management across engineering, security, product, and compliance functions
- Ability to translate business requirements into architectural strategy
Familiarity With Tools (used by the function, not a personal daily requirement):
- Enterprise architecture tools (BizzDesign, Sparx EA), Draw.io/Lucidchart, Confluence, JIRA; OWASP tools, Burp Suite, IAM platforms; API gateways, Swagger/OpenAPI, Postman, Mulesoft, Apache Camel, Kafka, RabbitMQ.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Head, Product & Experience Design Lab
Location: Nigeria
Job Type: Full Time
About the Role
- The Head, Product & Experience Design Lab is responsible for ensuring Polaris Bank’s digital products are human-centered, intuitive, and differentiated in the market.
- This is a leadership role that sets product and design vision and builds and directs specialist teams across four disciplines — Product Management, UX Research, UI/UX Design, and CX Design — rather than personally executing hands-on work in all four.
Key Responsibilities
Product Vision & Leadership:
- Define the product vision, strategy, and roadmap for digital banking products in partnership with business stakeholders
- Oversee prioritization frameworks and ensure roadmaps reflect both customer needs and business objectives
- Manage stakeholder expectations across business, technology, and executive leadership
UX Research Oversight:
- Ensure customer research, journey mapping, and usability testing are embedded in the product development lifecycle
- Champion evidence-based design decisions; ensure research findings directly inform product and design direction
UI/UX Design Oversight:
- Set and enforce design system and visual consistency standards across all digital products
- Oversee the design team’s output to ensure interfaces are consistent, intuitive, and on-brand
CX Design Oversight:
- Oversee end-to-end customer journey design across all touchpoints (digital and physical, where relevant)
- Ensure service design work identifies and closes gaps in the customer experience
Qualifications
- Bachelor’s Degree in a relevant field (Design, Business, Human-Computer Interaction, or related); relevant certifications an advantage
- Demonstrated track record leading product and/or design functions, ideally in banking, fintech, or a comparable digital-first environment.
Core Competencies:
- Product strategy and roadmapping
- Design leadership — able to critique and direct research, UI/UX, and CX design work credibly, even without being the hands-on practitioner in each
- Stakeholder management and cross-functional influence
- Customer empathy translated into commercial product decisions
Familiarity With Tools (used by the function’s teams, not a personal daily requirement):
- JIRA, Confluence, Productboard, Aha!, Miro; UserTesting, Dovetail, Hotjar, SurveyMonkey; Figma, Sketch, Adobe XD, Zeplin; Smaply / customer journey mapping platforms.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Head, Service Assurance
Location: Nigeria
Job Type: Full Time
Job Purpose
- To drive service quality assurance initiatives, monitor performance metrics, and ensure continuous improvement of IT service delivery.
Key Responsibilities
- Monitor SLA performance and service quality metrics.
- Lead incident and problem management reviews.
- Develop service improvement initiatives.
- Oversee workload automation and process optimization.
- Produce service performance reports for management.
Qualifications
- Bachelor’s Degree in Computer Science, Information Systems, Information Technology, or related discipline.
Experience:
- Minimum of 7 years’ relevant experience in IT Operations, Service Management, or Service Assurance.
Certifications:
- ITIL Expert
- Lean Six Sigma
- COBIT
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Head, Data & Intelligence Engineering
Location: Nigeria
Job Type: Full Time
About the Role
- The Head, Data & Intelligence Engineering owns the data platforms, analytics, and AI capabilities that power decision-making and personalized customer experiences at Polaris Bank.
- This is a leadership role directing four specialist disciplines — Data Engineering, Analytics & BI, Data Science & AI, and Data Governance — through dedicated leads and engineers, not as a hands-on individual contributor across all four.
Key Responsibilities
Data Engineering Oversight:
- Direct the design of scalable, reliable data pipelines, warehouses, and ETL infrastructure
- Set standards for data modeling and infrastructure architecture used across the bank’s data platforms
Analytics & BI Oversight:
- Ensure the analytics function delivers dashboards, reports, and self-service tools that drive data-driven decisions across the bank
- Set standards for data visualization and reporting consistency
Data Science & AI Oversight:
- Direct the development of AI/ML models supporting personalization, fraud detection, credit scoring, and operational optimization
- Ensure model performance, fairness, and reliability are validated before production deployment
Data Governance Oversight:
- Ensure data quality, privacy, and metadata management practices are enforced across all data assets
- Own the bank’s data governance framework and ensure regulatory compliance in data handling
Qualifications
- Bachelor’s Degree in Computer Science, Data Science, Statistics, or related field; advanced degree an advantage
- Demonstrated track record leading data engineering, analytics, or data science functions, ideally in banking or financial services.
Core Competencies:
- Data platform strategy and technical leadership across engineering, analytics, and data science
- Working fluency in ML/AI model lifecycle management and MLOps practices
- Strong grounding in data privacy and regulatory compliance (NDPR and applicable banking data regulations)
- Stakeholder management across technology, risk, and business functions
Familiarity With Tools (used by the function’s teams):
- Python, SQL, Apache Spark, Airflow, Kafka, Databricks, Snowflake, AWS Glue, dbt; Power BI, Tableau, Looker, Metabase; TensorFlow, PyTorch, Scikit-learn, MLflow, SageMaker, Kubeflow; Collibra, Informatica
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Head, Quality Assurance & Testing Centre
Location: Nigeria
Job Type: Full Time
About the Role
- The Head, Quality Assurance & Testing Centre ensures Polaris Bank’s software ships reliably, performs under load, and is free of critical defects and security vulnerabilities before reaching production.
- This role directs four testing disciplines — Functional, Automated, Performance, and Security Testing — through specialist leads and engineers.
Key Responsibilities
Functional Testing Oversight:
- Ensure comprehensive functional, regression, and system integration testing across all releases
- Set test case design and defect tracking standards
Automated Testing Oversight:
- Direct the build-out and maintenance of test automation frameworks integrated into CI/CD pipelines
- Drive toward the bank’s target automation coverage to enable faster, safer release cycles
Performance Testing Oversight:
- Ensure systems are validated for performance, scalability, and load capacity before major releases
- Oversee performance monitoring practices that catch degradation before it affects customers
Security Testing Oversight:
- Ensure security assessments, vulnerability scanning, and penetration testing are performed on all releases
- Escalate and track remediation of identified vulnerabilities in coordination with security architecture and engineering teams
Qualifications
- Bachelor’s Degree in Computer Science or related field; ISTQB or equivalent certification an advantage
- Demonstrated track record leading QA/testing functions in a fast-release software environment, ideally banking or fintech
Core Competencies:
- Test strategy and quality leadership across manual, automated, performance, and security testing disciplines
- CI/CD-integrated automation practices
- Working knowledge of application security testing methodology (OWASP)
- Cross-functional coordination with engineering, architecture, and security teams
Familiarity With Tools (used by the function’s teams):
- JIRA, TestRail, Zephyr; Selenium, Cypress, Appium, TestNG, JUnit, Postman, RestAssured, Jenkins, GitHub Actions; JMeter, LoadRunner, Gatling, BlazeMeter; Burp Suite, OWASP ZAP, Nessus, Snyk, Veracode.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Head, Agile Program Delivery Office
Location: Nigeria
Job Type: Full Time
About the Role
- The Head, Agile Program Delivery Office ensures technology initiatives across Polaris Bank are delivered on time, efficiently, and in a way that maximizes business value.
- This role directs four functions — Agile Program Management, Scrum/Agile Coaching, Portfolio Management, and Performance Metrics — through specialist leads and coaches.
Key Responsibilities
Agile Program Management Oversight:
- Coordinate delivery across multiple agile teams, managing cross-team dependencies and ensuring program-level alignment
- Escalate and resolve delivery risks that span multiple teams or initiatives
Scrum/Agile Coaching Oversight:
- Ensure agile best practices and ceremonies are consistently applied and continuously improved across delivery teams
- Build organizational agile maturity through coaching and capability-building
Portfolio Management Oversight:
- Own the technology portfolio prioritization process, ensuring alignment with business strategy and available capacity
- Ensure resource allocation and capacity planning decisions maximize return on technology investment
Performance Metrics Oversight:
- Ensure delivery metrics (velocity, quality, throughput) are tracked and reported consistently across teams
- Use delivery data to drive continuous improvement in program execution
Qualifications
- Bachelor’s Degree in a relevant field; SAFe, PMI-ACP, or equivalent agile/portfolio certification strongly preferred
- Demonstrated track record running agile delivery or PMO functions across multiple concurrent initiatives, ideally in banking or a large enterprise setting
Core Competencies:
- Agile program and portfolio management (SAFe, Scrum, Kanban)
- Coaching and organizational change leadership
- Financial and capacity planning across a technology portfolio
- Data-driven performance management
Familiarity With Tools (used by the function’s teams):
- JIRA, JIRA Align, Rally, VersionOne, Miro, Confluence; JIRA Portfolio, LeanKit; Power BI, Tableau, JIRA Analytics.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Head, Innovation & R&D Studio
Location: Nigeria
Job Type: Full Time
About the Role
- The Head, Innovation & R&D Studio explores emerging technologies and develops new solutions to drive Polaris Bank’s future growth.
- This role directs three functions — Emerging Technology Research, Rapid Prototyping, and Proof of Concept Development — through specialist leads and engineers.
Key Responsibilities
Emerging Technology Research Oversight:
- Direct research into AI, blockchain, IoT, and other emerging technologies relevant to banking
- Maintain a technology foresight function that keeps the bank ahead of market shifts
Rapid Prototyping Oversight:
- Oversee the development of MVPs and prototypes to test new concepts quickly
- Drive design sprint practices that reduce time-to-market for new ideas
Proof of Concept Development Oversight:
- Direct the development and validation of PoCs with partners and customers
- Ensure innovation pilots are rigorously evaluated before recommending further investment
Qualifications
- Bachelor’s Degree in Computer Science, Engineering, or related field; advanced degree an advantage
- Demonstrated track record leading innovation, R&D, or new product incubation functions, ideally in banking or a comparable regulated industry
Core Competencies:
- Technology foresight and innovation strategy
- Rapid prototyping and design sprint facilitation
- Business case development and investment validation
- Partner and cross-functional collaboration
Familiarity With Tools (used by the function’s teams):
- Industry research and technology scouting platforms; Figma, InVision, low-code/no-code platforms; PoC frameworks, validation and collaboration tools.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Head, Enterprise Application Management
Location: Nigeria
Job Type: Full Time
Job Purpose
- To provide strategic leadership for the Bank’s enterprise applications portfolio, ensuring availability, performance, integration, security, and continuous enhancement of all business-critical applications, including Core Banking, Digital Banking, Cards, Payments, Treasury, Risk, and ERP platforms.
Key Responsibilities
- Develop and execute enterprise application strategy aligned with business objectives.
- Oversee application lifecycle management, upgrades, and enhancements.
- Drive integration initiatives across enterprise systems and digital platforms.
- Manage vendors, support partners, and application teams.
- Ensure application availability, resilience, and disaster recovery readiness.
- Lead digital transformation and application modernization initiatives.
Qualifications
- Bachelor’s Degree in Computer Science, Information Systems, Software Engineering, Computer Engineering, or related discipline.
- Master’s Degree in Information Technology, Business Administration, or related discipline will be an added advantage.
Experience:
- Minimum of 8 years’ relevant experience, with at least 3 years in a leadership role managing enterprise applications within Banking, FinTech, Telecommunications, or a large corporate institution.
Professional Certifications:
- ITIL
- PMP/Prince2
- Oracle, Microsoft, Temenos, Finacle, or relevant application certifications.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Head, Government & Strategy
Location: Nigeria
Job Type: Full Time
Job Purpose
- To establish and maintain governance frameworks that ensure technology investments, risks, compliance obligations, and strategic initiatives are effectively managed and aligned with organizational goals.
Key Responsibilities
- Develop IT governance frameworks, policies, and standards.
- Lead IT risk management and regulatory compliance activities.
- Oversee IT strategy development and execution.
- Manage enterprise architecture governance.
- Coordinate technology audits and regulatory reviews.
- Drive vendor governance and technology investment optimization.
Qualifications
- Bachelor’s Degree in Computer Science, Information Systems, Cybersecurity, Information Technology, or related discipline.
Experience:
- Minimum of 8 years’ relevant experience, with strong exposure to governance, compliance, risk management, and strategy development.
Professional Certifications:
- COBIT
- CISA
- CRISC
- ISO 27001 Lead Implementer/Auditor
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Polaris Bank Recruitment 2026: Head, Service Assurance, Head, Service Support, Etc. Jobs
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