Logistics Customer Service Representative at GUO Logistics | Apply Now
Formally known as Guber Express Courier Services, Now GUO Logistics (GUOL)—a subsidiary of our parent company, GUO Transport Co.—is a logistics company with a strong heritage. With over ten years’ experience in the industry, we have transformed the way logistics is accessed by our clients across Nigeria and beyond. Seamlessly adapting technology into our operations, we pride ourselves in being at the forefront delivering innovative value to customers. We operate a large fleet of trucks and maintain a network of strategically located offices across the country, helping you get your goods at the right destination in record time. Today, GUOL has its Headquarters in Onitsha, Anambra State with its Corporate office in Lagos State. The company is known for its commitment to customer satisfaction and timely delivery, making it a trusted choice for individuals and businesses seeking reliable logistics solutions in Nigeria.
We are recruiting to fill the position below:
Job Title: Logistics Customer Service Representative
Location: Orchid Road / Ajah / Lekki / Addo Road, Lagos
Employment Type: Contract
Work Schedule: Orchid Road (7:30am- 1:30pm morning Shift – 1:00pm – 8:00pm Afternoon Shift), Ajah (5:30am- 1:30pm morning Shift – 1:00pm – 8:00pm Afternoon Shift), Lekki (7:30am- 1:30pm morning Shift – 1:00pm – 8:00pm Afternoon Shift), Addo Road (7:30am- 1:30pm morning Shift – 1:00pm – 8:00pm Afternoon Shift).
Job Summary
- The Logistics Customer Service Representative at GUO Logistics will play a key role in ensuring smooth and efficient handling of parcels and courier services across multiple locations.
- The role involves managing customer interactions, coordinating parcel movement, routing and tripping, ensuring proper packaging, registration, and inspection of all items, while maintaining high service standards that reflect the GUO brand’s commitment to reliability and customer satisfaction.
Key Responsibilities
- Serve as the first point of contact for customers, providing professional assistance on parcel booking, rates, delivery timelines, and other logistics inquiries.
- Coordinate the routing and tripping of parcels to ensure prompt dispatch and timely delivery across all GUO Logistics locations.
- Supervise and verify proper packaging, registration, and inspectionof parcels before dispatch to ensure compliance with company policies and safety standards.
- Track and monitor parcels in transit and proactively update customers on delivery status or any service delays.
- Maintain accurate shipment documentation including waybills, manifests, receipts, and proof of delivery.
- Handle customer complaints, claims, and inquiries effectively, ensuring timely resolution and customer satisfaction.
- Work closely with the operations and dispatch teams to facilitate smooth coordination between terminals and delivery points.
- Record and maintain customer data and transaction history accurately in the CRM system.
- Support revenue collection and ensure all transactions are properly recorded and accounted for.
- Promote GUO Logistics services by maintaining a positive and professional image in all customer interactions.
Requirements
Key Competencies:
- Education: Minimum of HND / Bachelor’s degree in Logistics, Business Administration, Supply Chain Management, or related field.
- Experience: An experiencein logistics, courier services, or transport operations, preferably within a structured logistics company.
Skills:
- Excellent communication and interpersonal abilities.
- Strong understanding of parcel handling and logistics operations.
- Proficiency in Microsoft Office and logistics tracking tools.
- Keen attention to detail and accuracy in documentation.
- Ability to multitask and perform effectively under pressure.
- Strong problem-solving and customer service orientation.
- Customer-focused mindset.
- Teamwork and collaboration.
- Time management and organization.
- Professionalism and accountability.
- Problem-solving and adaptability.
Salary
- Addo / Orchid: N110,000 monthly.
- Ajah / Lekki: N150,000 monthly.
Application Closing Date
22nd July, 2026.
How to Apply
Interested and qualifieed candidates should:
Click here to apply online
Logistics Customer Service Representative at GUO Logistics | Apply Now
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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