Quidax Recruitment 2026: Senior Software Engineer (Backend – Java), Customer Success Analyst, Etc. Jobs

Job Title: Senior Software Engineer (Backend – Java)

Location: Remote
Job Type: Full-time

About the Role

• As a Senior Software Engineer, you’ll design, build, and operate backend services that power critical parts of the Quidax platform.
• Beyond implementation, you’ll help shape technical direction, mentor engineers, improve engineering practices, and contribute to building a world-class engineering culture.
• We’re looking for someone who can balance speed with quality, make sound engineering trade-offs, and take ownership of services from design through production.

What You’ll Be Owning
Build & Scale Core Platform Services:

Within your first 90 days:

• Deliver production-ready backend features independently.
• Become a trusted owner of one or more backend services.
• Contribute meaningfully to architecture and design discussions.
• Improve service reliability, observability, or performance in at least one area of the platform.

Within your first 6 months:

• Lead the design and implementation of complex backend systems.
• Drive improvements to engineering quality, maintainability, and developer experience.
• Help establish patterns and best practices for building scalable services.
• Mentor engineers through code reviews, technical discussions, and design collaboration.

Drive Reliability & Operational Excellence:

• Own services throughout their lifecycle, from design and implementation to deployment, monitoring, and production support.
• Improve system reliability, observability, security, and performance.
• Investigate production incidents and drive long-term fixes rather than temporary workarounds.
• Continuously identify opportunities to simplify systems and reduce technical debt.

Contribute to Technical Direction:

• Participate in architecture reviews and technical decision-making.
• Help shape how we design APIs, distributed systems, and internal platform services.
• Contribute to technical documentation, RFCs, and engineering standards.
• Make thoughtful engineering trade-offs between speed, complexity, scalability, and maintainability.

Build a Strong Engineering Culture

• Review code and provide actionable feedback.
• Advocate for testing, operational excellence, and engineering best practices.
• Collaborate effectively across Product, Design, Compliance, Risk, and Engineering.
• Raise the bar for ownership, quality, and technical excellence.

Biggest Challenges You’ll Tackle
Here’s what will keep you up at night, in the best possible way:

• Designing systems that handle high transaction volumes without sacrificing reliability.
• Building services that remain secure, available, and observable in a fast-moving financial environment.
• Balancing engineering speed with the quality standards expected of financial infrastructure.
• Simplifying increasingly complex systems as the platform grows.
• Debugging and solving difficult production issues where the answer isn’t obvious.
• Scaling architecture, processes, and engineering practices alongside rapid business growth.

What We’re Looking For
We’re less interested in someone who simply knows Java and more interested in someone who has built and operated real production systems.

You’ll likely be a strong fit if you:

• Have 6+ years of professional software engineering experience.
• Have strong experience building backend systems with Java and Spring Boot.
• Have designed and operated production-grade services at scale.
• Understand distributed systems, micro-services, asynchronous processing, and event-driven architectures.
• Have experience working with PostgreSQL or MySQL in production environments.
• Have worked with Redis, caching strategies, and messaging systems such as Kafka.
• Can design APIs and systems that are reliable, maintainable, and easy to evolve.
• Have strong debugging, troubleshooting, and production incident management skills.
• Collaborate effectively across teams and communicate technical ideas clearly.
• Take ownership from problem definition through production support.

Technical Skills:
You should have strong practical experience across most of the following areas:

Java:

• JVM Fundamentals, Memory Management, Collections Framework, Generics, Concurrency & Multithreading, Streams API, Exception Handling, Functional Programming Concepts, Performance Optimization, Garbage Collection Fundamentals.
• Spring Ecosystem:
• Spring Boot, Spring MVC, Spring Security, Spring Data JPA, Spring Validation, Spring Scheduling, Spring Configuration, Dependency Injection, Transaction Management.
• Databases:
• PostgreSQL or MySQL, Query Optimization, Indexing, Transactions, Isolation Levels, Data Modeling, Database Migrations, Connection Pooling.
• Distributed Systems:
• Microservices Architecture, Event-Driven Architecture, Asynchronous Processing, Message Queues (Kafka, RabbitMQ, etc.), Service Communication, Distributed Transactions, Idempotency, Eventual Consistency, Caching Strategies, API Versioning.
• Cloud & DevOps:
• Docker, Kubernetes, CI/CD Pipelines, AWS (or equivalent cloud platform), Infrastructure as Code (nice to have), Logging & Monitoring, Observability, Distributed Tracing.
• Security:
• OAuth2, OpenID Connect (OIDC), JWT, Authentication & Authorization, Secure API Development, OWASP Top 10, Secrets Management.

Our Tech Stack:
While experience with every technology isn’t required, you’ll likely work with:

• Java 17+
• Spring Boot
• Spring Data JPA
• Spring Security
• PostgreSQL / MySQL
• Redis
• Kafka
• Docker
• Kubernetes
• AWS
• OpenTelemetry
• GitHub Actions
• Grafana
• Prometheus
• REST APIs
• OAuth2 / OIDC / JWT

Engineering Principles:
At Quidax, we value engineers who:

• Continuously improve engineering practices
• Embrace feedback and continuous learning
• Make thoughtful engineering trade-offs
• Prioritize simplicity over unnecessary complexity
• Take ownership beyond writing code
• Build with reliability, scalability, and security in mind
• Use data to guide technical decisions
• Collaborate effectively across teams

Bonus Points If You Have:

• Experience with Go (Golang).
• Experience in fintech, crypto, payments, trading, or regulated industries.
• Experience building exchange platforms, trading systems, or financial infrastructure.
• Experience with WebSockets, market data systems, liquidity management, or exchange integrations.
• Experience with Kubernetes, AWS, and cloud-native environments.
• Experience with Domain-Driven Design (DDD), contract testing, or large-scale event-driven systems.

Reporting Line:

• You’ll report to the Engineering Manager and work closely with senior engineers, product managers, and mobile and frontend teammates to build and strengthen the core of our backend infrastructure.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Quidax is an African focused cryptocurrency exchange. We enable customers to buy/sell Bitcoin and other cryptocurrencies (Ethereum, USDT and Litecoin) with Naira.

Our vision, which is at the core of what we do every day at Quidax, is to build a world where sending money and value around the globe is as easy as sending a text message. We value positive energy, and clear communication and are committed to building an inclusive environment for people from every background.

We are recruiting to fill the position below:

Job Title: Customer Success Analyst

Location: Remote
Job Type: Full time

About the Role

• We are looking for a Customer Success Analyst to help deliver a fast, reliable and valuable experience to Quidax customers across both fiat and crypto transactions.
• This role will sit at the intersection of customer support, customer operations and customer retention; helping customers resolve issues quickly, stay engaged with the product and get more value from their experience over time.
• This is a great role for someone who enjoys solving customer problems, spotting patterns in behavior and turning customer feedback and data into actions that improve experience, trust and long-term customer value.

What You’ll Be Owning
Customer Support and Issue Resolution:
Within your first 60- 90 days:

• Own customer issues across fiat and crypto transactions from first contact to resolution, ensuring customers get timely, accurate, and empathetic support..
• Handle account, transaction, verification and product related queries while meeting agreed SLA and quality expectations.

Customer Health, Behaviour and Insight Tracking:
Within your first 180 days:

• Track recurring customer pain points, onboarding drop-offs, inactivity patterns and repeat complaints that may signal churn or low engagement.
• Contribute to customer health and retention reporting by turning support interactions and behavioural patterns into useful insights.
• Help the team understand which customer segments need more support, education or intervention to stay active and successful on Quidax.

Product, Operations and Customer Excellence:
Within your first 60 – 90 days:

• Surface bugs, transaction failures, recurring complaints, and operational gaps quickly and clearly to the right internal teams.
• Work closely with Product, Engineering and Compliance to investigate customer-impacting issues and move them to resolution.
• Contribute to improvements in workflows, support content, SOPs and internal documentation based on recurring customer friction.

Biggest Challenges You’ll Tackle

• Balancing fast, high-quality support with more proactive retention work in a business where customer issues can be urgent, technical and time-sensitive.
• Connecting the dots between support conversations, customer behaviour and churn risk so we can understand why customers disengage and what to improve.
• Helping rebuild customer confidence after poor experience by not just resolving issues, but also improving trust, clarity and the likelihood that customers continue using Quidax.

What We’re Looking For

• 2+ years cognate experience in customer support, customer success or customer operations, ideally in fintech, crypto, payments, banking or other regulated environments.
• Strong written and verbal communication, sound judgement and the ability to handle customer issues that require investigation, follow-through and clear coordination across teams
• A proactive customer-minded approach with the ability to spot patterns, surface useful insights, and contribute to retention, customer experience, and process-improvement work beyond day-to-day ticket handling.
• You’re comfortable handling customer problems that involve transactions, timelines, multiple moving parts and some investigation.
• You’re comfortable working with data; sorting, cleaning, analysing and using support or transaction data to spot patterns, track issues and support decision making.

Reporting Line:

• This role reports to the Customer Success Team Lead and works closely with the Customer Success team on support delivery, retention initiatives, issue resolution and customer experience improvements.
• This role will also collaborate regularly with Product, Engineering, Compliance and Operations to investigate customer issues and improve the customer journey over time.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Legal Associate

Location: Lagos (Hybrid)
Job Type: Full-time

About the Role

• We’re looking for a driven Legal Associate to act as the frontline of our legal operations.
• Our ideal candidate will be obsessed with managing law enforcement requests with absolute precision – ensuring compliance while rigorously defending our company policies.
• Beyond external engagement, you will deliver airtight administrative and general legal support that keeps the legal department running flawlessly every time and on time, and you must bring a proven track record of doing that.

What You’ll Be Owning

• The Law Enforcement Frontline and Advisory: Taking full, end-to-end ownership of all inbound legal and data requests from and visits to law enforcement agencies including scrutinizing every subpoena, warrant, and preservation request.
• The Legal Engine Room: Supporting the foundational administrative operations of the legal department, including license application, maintaining flawless document repositories, tracking compliance logs, and organizing contract workflows.
• General Legal Execution and Advisory: Stepping up to draft and review standard agreements, assisting other members of the team with tackling day-to-day legal tasks to keep the broader business moving at top speed.
• Process Optimization: Continuously building and refining the standard operating procedures for how we handle both high-stakes law enforcement engagements and routine administrative tasks so the legal function scales effortlessly alongside the company.

Biggest Challenges You’ll Tackle
Here’s what will keep you up at night, but you will want to get it solved like yesterday

• Balancing fast-shifting priorities without breaking the engine
• Creating a culture of “ownership”
• You will be navigating the intense pressure of urgent, often time-critical law enforcement demands. You have to move fast, but there is zero room for error.
• You will constantly need to pivot between time-sensitive external inquiries and the meticulous, deep-focus work.

What We’re Looking For

• We are not looking for a checklist of qualifications; we are looking for a highly specific type of legal associate.
• The person who succeeds in this role is cool-headed in a crisis, obsessively organized, and completely unintimidated by authority.

The Must-Haves (What you need to deliver impact on day one):

• A Strong Legal Foundation: You have a law degree, relevant bar admission, and a working knowledge of .
• Tactical Communication: We don’t just mean “good email etiquette.” You must be able to communicate effectively with law enforcement agencies, while also being able to distill complex legal risks into plain English for internal stakeholders.
• Unflappable Judgment Under Pressure: You have a proven track record of dealing with complex, high-stakes situations and making fast, accurate decisions without panicking.
• Meticulous Execution: You are obsessed with the details. You are the kind of person who never misses a filing deadline, catches the typo in any agreement, and takes pride in a perfectly organized digital contract repository.

The Nice-to-Haves (The stretch that sets you apart):

• Tech or High-Growth Experience: You’ve worked in a fast-paced startup, fintech environment where you had to build the plane while flying it.
• Law Enforcement Familiarity: Previous direct exposure to dealing with law enforcement or regulatory agencies is a massive plus.

Reporting Line:

• You’ll report to the Legal Manager and jam regularly with Compliance, Risk, Product and Business.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online