inq. Digital Nigeria Limited Recruitment 2026: Specialist, IP Design, : Senior Account Manager, Etc. Jobs

inq. is a Global Edge Company providing innovative, business-relevant services that will help re-imaging your future. Headquartered in Mauritius, we were founded in 2013, and we are a Convergence Partners company. We have contact points in 16 African cities, including Johannesburg, Gaborone, Lusaka, Ndola, Blantyre, Lilongwe, Lagos, Abuja, Port Harcourt, Kanu, Abidjan, Yaoundé. Our promise to our clients and stakeholders is to provide simpler, seamless solutions. As a global leading-edge solutions provider, inq. prides itself in providing innovative, business-relevant services in Edge AI and IoT, Fabric, SDN/NFV for Edge Cloud, Secure Access Services Edge and Elastic Edge.

Our strength lies in the great people we have across the business: Edge expertise and our ability to provide global international best practice methodologies customised to local customs in each of our cities of presence. We are driven to assist our clients in Banking, Oil and Gas industries, FMCG, Mining, Health, Real Estate, IT, Public Sector, Logistics companies in their digital transformation journey.

We are recruiting to fill the position below:

Job Title: Specialist, IP Design

Location: Nigeria
Department: Technology
Reporting to: Manager, IP Design & Support

Purpose Statement
The overall purpose of the role described in one sentence:

• The Specialist, IP Design shall ensure the smooth management, design and operations of the inq. Digital Nigeria Core IP & MPLS Network and ensuring maximum availability on the core.
• He/she shall also manage capacity planning and ensure that network is built and secured to modern acceptable standards.

Principal Accountabilities/Objectives

• Design IP MPLS Core and customer access circuit framework.
• Review and optimize existing core MPLS circuits and develop / implement new processes and procedures towards ensuring maximum availability on the Core network.
• Prepare change control documentation in line with core and client network requirements (where required).
• Manage MPLS network core security and uptime.
• Manage business continuity and failover/redundancy on network core elements.
• Build and design core MPLS network with emphasis on uptime, scalability and redundancy.
• Manage network documentation, ensuring it’s accurate, version controlled and readily available.
• Carry out detailed and basic configuration tasks on Core network elements – Cisco Routers, switches, firewalls, etc.
• Ensure all necessary network security policies and procedures are in place and in line with Vodacom Business standards.
• Manage IP address assignment and database.
• Manage Network access login servers – Tacacs, implementing network access policies.
• Prepare weekly and monthly reports on state of network performance.
• Liaise with Project management, Installs, Customer Services Operations Centre, Enterprise Business unit, NSA team and any party (internal or external) as regards integration of new circuits on the Vodacom Business Nigeria core.
• Manage Core network capacity – ensuring that the business is formally notified when utilization of core links are at 70% and above.
• Ensure all core circuits are managed and monitored.
• Ensure that good co-operation and teamwork exists between Core Engineering and other areas of the business.
• Manage core network spares and forecast for future network expansion and growth.
• Manage Managed security network and framework.
• Design and support VBN product rollout and network architecture as may be required for data and voice services.
• Carryout other tasks as may be assigned by head, network engineering.
• Design and mange SDN/NFV network and products for the core network.

Communications and Work Relationships

• Internal: Report to the Manager, IP Design & Support. Interact with the other units in Technology and IT. Support Innovation & Partnerships on Solution Designs.
• External: Must possess excellent communication skills and be able to interact with variety of people including customers, vendors, and partners.
• Other Business Units: All Departments.: Liaise with other departments and stakeholders in achieving quality, simplicity and trust in meeting organizational goals and customer expectations on the delivered products and services.

Requirements

• Bachelor’s Degree in Electrical Engineering, Cisco certification, preferably at expert level
• – CCIE, with at least 5 years’ experience in an ISP or VPN Provider
• B.Sc in Electrical / Electronic Engineering with a minimum of 10 years’ post NYSC experience in an ISP/VPN provider environment with minimum of 5 years’ experience in a managing people.
• In depth knowledge on Switching, Vlan Trunking, OSPF, EIGRP, BGP, Firewall, MPLS VPNs, QoS and Traffic Engineering. Cambridge BWA and SDH experience will bean advantage.
• Have a working knowledge of Voiceover IP, scalable network design, managed services integration.
• Transmission networking knowledge will bean added advantage.

Knowledge and skills:

• He/She must possess a cisco certification preferably at expert level – CCIE.
• He/She must be familiar with Cisco Routing and switching gear, Unix / Linux, cisco Pix and ASA firewalls.
• He/She must have a thorough understanding of Multi label protocol switching, MPLS,
• Vlan-trunking, Cambridge Broadband Wireless Access systems.

Personality Requirements:

• Skilled at working with a team-oriented, collaborative environment
• Keen attention to detail
• Highly self-motivated and directed
• Ability to present ideas and solutions in user-friendly language
• Adept at reading, writing and interpreting technical documentation and procedure manuals
• Strong interpersonal and oral communication skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation
• Self-Starter with an ability to execute management requests and work under pressure and can work as a team player

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their updated CV to: inqngcareers@inq.inc using the Job Title as the subject of the email.

Job Title: Network Specialist

Location: Nigeria
Department: Operations
Reporting to: Manager, Core Network Operations

Purpose Statement

• This role is necessary for the role is responsible for the strategic and operational management of the Network Support team, ensuring the highest quality of service, customer satisfaction, and alignment with business development goals.
• This role will oversee team performance in maintaining, troubleshooting, and improving network services and systems to guarantee seamless service delivery and meet both Quality of Service (QoS) and Quality of Experience (QoE) standards; will contribute to business development efforts by collaborating on the creation of new products and solutions to meet evolving customer needs, driving innovation, and supporting market competitiveness.

Principal Accountabilities/Objectives

• Manage and develop the Network Support team to enhance their technical, troubleshooting, and customer service capabilities.
• Foster teamwork, collaboration, and a customer-centric approach within the team.
• Conduct regular training, evaluations, and mentoring to support the professional growth of team members.
• Oversee the day-to-day operations of network support, ensuring prompt resolution of Level 2/3 network issues and maintaining MTTR (Mean Time to Repair) and SLA compliance.
• Identify and monitor key performance metrics to improve service levels and reduce escalation rates.
• Ensure timely and effective incident response, problem-solving, and service restoration for both internal and external stakeholders.
• Manage and support high-level troubleshooting for VSAT, IP routing, transmission devices, and access networks.
• Review and optimize configurations for network infrastructure, including VSAT platforms, IP network devices, P2P radios, and core/access transmission.
• Collaborate with third-party vendors and engineers to ensure optimal network performance and resolve complex technical issues.
• Develop and implement best practices for network support processes, focusing on reducing manual tasks and improving operational efficiency.
• Proactively identify potential network issues before they impact service availability and initiate preventive measures.
• Lead initiatives to enhance monitoring tools and reporting platforms to better track network performance.
• Act as a primary point of escalation for network issues impacting service delivery, providing timely updates to internal teams, customers, and senior management.
• Maintain effective communication channels with Manager, Core Networks, third-party vendors, and key stakeholders to ensure service expectations are met.
• Develop and present reports on network performance, customer feedback, and continuous improvement projects.

Communications and Work Relationships

• Excellent Communication Skills (Verbal and written)
• Strong facilitation, conflict resolution and investigative skills.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to write reports and procedure manuals.
• Self-disciplined, self-motivated and the ability to organize and prioritize time effectively.
• Internal: Collaborate closely with Network Support Engineer, Manager, Core Networks, and other cross-functional teams to align operational objectives with organizational goals.
• External: Maintain productive relationships with third-party vendors and clients to coordinate network support and service delivery.
• Other Business Units: All Departments.: Liaise with other departments and stakeholders in achieving quality, simplicity and trust in meeting organizational goals and customer expectations on the delivered products and services.

Requirements
Education & Certification

• Master’s Degree, Bachelor’s Degree or HND in Electrical/Electronic Engineering, Computer Science, or related field.
• Advanced certifications such as Lean Six Sigma, ITIL, SCRUM, CCNP or CCIE are strongly preferred.

Experience:

• Minimum of 8+ years of experience in Network Operations, with at least 5 years in a Senior Engineer or supervisory role, ideally in an ISP or similar environment.
• Demonstrated experience in overseeing network support for VSAT, MPLS, IP routing, and network infrastructure.

Technical Skills:

• Proficiency in network monitoring and ticketing tools such as Nagios, Azotel, Cacti, Entuity, and various NMS platforms (e.g., SAF, NEC, Ceragon).
• Strong background in IP networking, switching, routing (QoS, MPLS), and transmission technologies.

Competencies:

• Strong analytical skills and a proactive approach to problem-solving.
• Excellent leadership, team-building, and interpersonal skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Superior communication skills with the ability to convey technical information to both technical and non-technical audiences.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their updated CV to: inqngcareers@inq.inc using the Job Title as the subject of the email.

Job Title: Solutions Architect

Location: Nigeria
Department: Innovation & Partnerships
Reporting to: Head of Innovation & Partnerships

Purpose Statement
The overall purpose of the role described in one sentence:

• Scope, design and price customer specific or bespoke solutions.

Principal Accountabilities/Objectives
Solution Propositions:

• Capture and interpret customer requirements, and design custom solutions to meet identified requirements in line with inq. capabilities and product portfolio.
• Build accurate costing and pricing models for proposed solutions Identify and document any risks to the solution.
• Accurately depict proposed solutions/Statement of Work in High Level technical diagrams Write a comprehensive technical description for complex and custom solutions.
• Solutions should be scalable, repeatable, and utilizing existing standard services as much as possible in Nigeria

BID, RFP, RFQ and Tenders:

• Provide technical responses for Bids, RFP and Tenders, ensuring effective understanding of customer requirements, customer focus and a clear presentation of inq. value proposition Creating pricing for proposals and bespoke tenders, commercial analysis of proposals

Stakeholder Engagement:

• Scoping Session: organize or drive the customer opportunity owners to scoping sessions to ensure customer requirements and key deliverables are understood.
• Meetings: Attend customer engagement meetings/telephone calls with sales team where required
• Pricing: Engage 3rd party suppliers, partners, system integrators, OEM’s or VBN product team
• for solutions component pricing where required.

Documentation:

• Create As-built Customer Design Document for complex or custom solutions
• Ensure design documents are uploaded to SharePoint
• Create weekly/monthly Reports on solutions proposed and customer engagement meetings attended with sales
• Attend to all work related task assigned on SAGE ERP

Communications and Work Relationships:

• Internal: Sales Team, Product Development, Engineering, Projects, Legal and customer
• support
• External: All Prospective Customers or Business Partners
• Other Business Units: All Departments

Requirements
Knowledge & Skills:

• Thorough understanding of inq. price book
• Knowledge of Enterprise Architecture models and frameworks (TOGAF) Knowledge of cloud platforms
• Thorough understanding of inq. products and services including MPLS, IPLC, VSAT (IDirect, SCPC), Enterprise Voice, Metrolink, Airlink M2M, WiFi etc.
• Knowledge and understanding of SAGE X3, Salesforce and GSuite-Time management
• Ability to provide timely feedback to key stakeholders Ability to prioritize tasks based on commercial value and feasibility
• Good written and Verbal communication.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their updated CV to: inqngcareers@inq.inc using the Job Title as the subject of the email.

Job Title: Billing and Revenue Assurance Analyst

Location: Nigeria
Department: Finance
Reporting to: Revenue Assurance/ Billing Manager

Purpose Statement

• The position will assist the Revenue Assurance/Billing Manager in assessment and containment of risk of revenue loss and the elimination of revenue exposures.
• The officer will bill customers for services we offer them and constantly monitor the billing
• system.

Principal Accountabilities/Objectives

• Maintain customers billing records.
• Monitor customers’ accounts by tracking the status of invoices.
• Process all billing transactions.
• Issue billing adjustments.
• Interface with internal customer service on customer inquiries.
• Process past due invoices and failed billing.
• Report process flow issues to Billing Manager.
• Responsible for billing customer usage for scheduled monthly and quarterly.
• Ensure customer-billing details are accurately updated and maintained.
• Investigate and follow up missing or conflicting billing and meter data.
• Ensure all credit note are accurately prepared and up to date.
• Ensure customers contract align with billing.
• Ensure all active circuit ID on the network are been billed.
• Any other duties which might be required.

Communications and Work Relationships
Internal:

• Account staff
• Business Development Group
• Service Management

External:

• Customers
• Other Business Units: All Departments

Requirements
Experience:

• The job holder must have a Degree in any Social Sciences or related discipline with a minimum of 3 years post qualification experience.

Skills:

• Microsoft Office Skills
• Positive attitude
• Good interpersonal and people management Multitasking abilities and ability to work under pressure.
• Team player
• Effective public speaking, communications and writing skills
• Excellent communications skills
• Ability to multitask and work in a multi-cultural environment

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their updated CV to: inqngcareers@inq.inc using the Job Title as the subject of the email.