Recruitment for Customer Experience Specialist at Golden Fleet Logistics | Lagos | Apply Now
Golden Fleet Logistics (GFL) is a leading Logistics firm with a strong heritage and over 5 years’ experience in the industry, we have transformed the way logistics is accessed by our clients across Nigeria and beyond. Seamlessly adapting technology into our operations, we pride ourselves in being at the forefront of delivering innovative value to customers. We have a broad reach, with fulfilment centers strategically located in major cities across Nigeria, helping you get your goods at the right destination in record time. Our core values centres around simplicity, people, excellence dependability.
We are recruiting to fill the position below:
Job Title: Customer Experience Specialist
Location: Lagos
Employment Type: Full-time
Job Description
- We are seeking a highly empathetic, proactive, and articulate Customer Experience Specialist to be the primary point of contact for our clients.
- You will ensure our clients receive top-tier support, clear communication, and swift resolution to any delivery issues.
Key Responsibilities
- Manage client inquiries, orders, and complaints via phone, email, and tracking channels.
- Provide real-time updates to customers regarding their shipments and delivery timelines.
- Coordinate with the logistics and operations teams to resolve delivery bottlenecks quickly.
- Gather customer feedback to help improve company service delivery standards.
Requirements
- Bachelor’s Degree (B.Sc/HND) in Mass Communication, Business, International Relations, or any related field.
- Excellent verbal and written communication skills (clear, professional English).
- Strong problem-solving abilities and emotional intelligence when handling stressed clients.
- Must have completed NYSC (NYSC Certificate mandatory).
- Proficiency in CRM tools, spreadsheets, or logistics tracking software is a major plus.
Application Closing Date
16th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: info@deliverbygfl.com using “Customer Experience Specialist” as the subject of the email.
Recruitment for Customer Experience Specialist at Golden Fleet Logistics | Lagos | Apply Now
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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