Recruitment for Social Media / Customer Service Manager at Bonzee Consulting

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Recruitment for Social Media / Customer Service Manager at Bonzee Consulting

Bonzee Consulting – Our client in the Health & Wellness industry is recruiting to fill the position below:

Job Title: Social Media / Customer Service Manager

Location: Lagos
Employment Type: Full-time
Work Mode: Remote with occasional physical presence for content creation
Industry: Health & Wellness

Job Summary

  • We are seeking a Social Media & Customer Service Manager to manage the company’s social media presence, WhatsApp Business, customer enquiries, and day-to-day client communication.
  • The ideal candidate should be creative, organised, customer-focused, and an excellent communicator, with the ability to engage customers professionally, manage orders and follow-ups, create engaging content, and represent the brand positively across digital platforms.

Key Responsibilities
Social Media Management:

  • Manage and maintain the company’s social media platforms and online presence.
  • Create, schedule and publish engaging content that aligns with the brand’s identity and target audience.
  • Respond to comments, direct messages, mentions and other customer interactions across social media platforms.
  • Monitor social media trends and identify opportunities to increase engagement, reach and brand visibility.
  • Develop content ideas around health, wellness, supplements, products, customer education and promotions.
  • Monitor audience engagement and provide regular updates on social media performance.

Content Creation & Brand Promotion:

  • Create engaging photo, video and short-form content for social media platforms.
  • Participate in occasional physical content shoots and brand activities
  • Develop creative content concepts that showcase the company’s products and communicate their value effectively.
  • Ensure all content published maintains the company’s brand image and communication standards.

Customer Service & WhatsApp Management:

  • Manage the company’s WhatsApp Business account and respond promptly to customer enquiries.
  • Provide accurate and professional information about products, availability, pricing, delivery and ordering processes.
  • Handle customer questions, complaints and concerns professionally and ensure appropriate resolution.
  • Follow up with customers regarding enquiries, abandoned orders, pending payments and completed purchases.
  • Build positive customer relationships and encourage repeat purchases through excellent service.

Orders, Sales & Customer Follow-Up:

  • Receive and process customer orders through WhatsApp and social media channels.
  • Coordinate with relevant team members to ensure orders are properly processed and delivered.
  • Identify sales opportunities during customer interactions and recommend suitable products where appropriate.
  • Maintain accurate records of customer enquiries, orders and follow-ups.

Reporting & Administration:

  • Track customer enquiries, orders, complaints and follow-ups.
  • Monitor social media engagement and customer response patterns.
  • Provide regular reports on social media activities, customer feedback and notable issues.
  • Keep customer information and communication records organised and up to date.
  • Gather customer feedback and communicate recurring concerns or suggestions to management.

Requirements & Qualification

  • Minimum of OND in Marketing, Mass Communication, Business Administration, Public Relations, or a related field.
  • Minimum of 3 years of relevant experience in social media management, customer service, digital marketing or a related role.
  • Proven experience managing WhatsApp Business and handling customer enquiries.
  • Strong social media management skills with a good understanding of platforms such as Instagram, TikTok, Facebook and WhatsApp.
  • Experience in skincare, wellness, health supplements, beauty or consumer brands would be an added advantage.
  • Experience handling orders, complaints and customer follow-ups is an added advantage.
  • Strong content creation skills, including basic photography and video creation/editing.
  • Creative, organised, proactive and customer-focused.

Salary
N150,000 – N200,000 / month.

Application Closing Date
9th September, 2026.

How to Apply
Interested and qualified candidates should send their CV to: contact@bonzeeconsulting.com using the Job Title as the subject of the email.

 

Recruitment for Social Media / Customer Service Manager at Bonzee Consulting

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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
  • All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
  • We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
  • Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

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