Fidelity Bank Plc Latest Recruitment 2026: Relationship Officer & Retail Sales Manager, Jobs

Fidelity Bank Plc began operations in 1988 as Fidelity Union Merchant Bank Limited. By 1990, it had distinguished itself as the fastest growing merchant bank  in the country. However, to leverage the emerging opportunities in the commercial and consumer end of financial service in Nigeria, in 1999, it converted to commercial banking and changed its name to Fidelity Bank Plc. It became a universal bank in February 2001, with a license to offer the entire spectrum of commercial, consumer, corporate and investment banking services.

We are recruiting to fill the position below:

Job Title: Relationship Officer

Location: Nigeria

Role Description

• The Relationship Officer is a full-time, on-site role based in Nigeria, responsible for managing and growing a portfolio of individual and corporate customers.
• This position involves building strong client relationships, understanding customer needs, and recommending appropriate banking products and services.
• The Relationship Officer will handle account opening, cross-selling and upselling of products, monitoring account activity, and ensuring prompt resolution of customer inquiries and issues.
• The role includes preparing reports on customer performance, supporting credit and risk assessments, and coordinating with internal teams to ensure efficient service delivery.
• The Relationship Officer will also participate in marketing and business development activities to attract new customers and deepen existing relationships.

Qualifications

• Bachelor’s Degree in Banking and Finance, Business Administration, Economics, or a related field; relevant professional certifications are an added advantage.
• Customer relationship management skills, including the ability to build trust, maintain long-term partnerships, and provide proactive client support.
• Sales and business development capabilities, with experience in identifying opportunities, cross-selling financial products, and meeting revenue or portfolio growth targets.
• Strong communication and interpersonal skills for engaging with clients, presenting solutions, negotiating terms, and collaborating with internal stakeholders.
• Analytical and problem-solving skills, including the ability to assess customer needs, review account performance, and support basic credit and risk evaluations.
• Organizational and time management skills, with the ability to manage multiple client accounts, prioritize tasks, and meet deadlines.
• Basic knowledge of banking operations, retail and corporate banking products, and regulatory requirements in the Nigerian financial services environment.
• Proficiency in standard office productivity tools (e.g., MS Word, Excel, PowerPoint) and familiarity with core banking or CRM systems.
• Prior experience in a relationship management, customer service, or sales role within financial services or a similar industry is highly beneficial.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Retail Sales Manager

Locations: Onitsha – Anambra, Benin – Edo and Abia

Job Summary

• We are looking for an experienced and result-driven Retail Sales Manager to lead a sales teams and drive deposit mobilization, customer acquisition and liability growth for the Bank.

Key Responsibilities

• Lead and coordinate salesforce personnel within the region.
• Drive growth in Savings, Current Accounts and other low-cost deposits.
• Develop and execute regional sales and customer acquisition strategies.
• Monitor team performance using MIS and performance reports.
• Coach, train and support sales teams to achieve assigned targets.
• Ensure adequate sales-force coverage across branches.
• Manage performance, engagement, recognition and reward of sales personnel.
• Identify performance gaps and implement improvement actions.
• Provide regular reports on regional sales and deposit performance.

Key Performance Indicators

• Deposit and liability growth.
• Savings and Current Account balances.
• New-to-Bank customer acquisition.
• Cost of Funds.
• Sales-force productivity.
• Profitability/PBT contribution.

Requirements

• Minimum of Bachelor’s Degree in a relevant discipline.
• At least 5 years’ banking experience, preferably in Sales, Retail/SME Banking and Relationship Management.
• Proven experience in deposit mobilization and customer acquisition.
• Strong sales leadership, people management and business development skills.
• Must be resident within the assigned business area and possess a strong understanding of the local market, customer segments and business environment.
• Ability to consistently meet and exceed targets.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: hacquiredigital@gmail.com using the Job Title as the subject of the email.