Nomba(Formerly Kudi) Current Career Opportunities

Nomba is a fully licensed payment service provider in Nigeria that serves more than 300,000 businesses – from solo-preneurs to large organizations – with payment solutions to help them grow and thrive. Nomba provides point-of-sale terminals, management and banking tools and other tools that makes it easier for businesses to accept offline and online payments, manage sales and do business better.

Since launching in 2016 as “Kudi.ai”, a chatbot integration that responds to financial requests on social apps, Nomba has evolved over the years into a profitable, omnichannel payment service provider. The company supports more than 250 employees working together to power businesses with a wide range of payment solutions, as well as management and banking tools that enable better business processes and support business owners to be better at doing business. The company processes over $1 billion in monthly transactions, which represents a market leading gross transaction value (GTV) for a payment service provider in Africa.

We are recruiting to fill the following positions below:

Job Titles: Senior Merchant Acquiring Officer & Merchant Acquiring Officer

Locations: Nigeria
Employment Type: Contract
Duration: 12 months fixed-term contract (Renewable based on performance and business needs)

Job Description

• We are looking to hire smart Sales Executives (Senior Merchant Acquiring Officers & Merchant Acquiring Officers to support our mission of providing access to everyday tools that simplifies payment and drives business growth across different business verticals.

Job Responsibilities

• Acquire and onboard merchants to meet the acquisition targets on a monthly basis
• Ensure onboarded merchants meet up with the set business objectives around (transaction volume, value and revenue)
• Carry out relationship management for converted leads to ensure merchant satisfaction and retention.
• Collaborate with POS Field Associate to provide operational support to merchants to reduce downtime and resolve issues
• Maintain full database of merchants in portfolio segment managed.

Remuneration

• SMAO: N120,000 Net Base Salary + Commission capped at N60,000 on meeting performance target. Transport allowance to support mobility
• MAO: N80,000 Monthly Net Base Salary + Commission capped at N40,000 on meeting performance targets. Transport allowance to support mobility.

Application Closing Date
21st December, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Success Associate (Hausa Speaking)

Location: Nigeria
Employment Type: Full-time

Job Description

• As the Customer Success Associate (Hausa speaking ), you will be the first contact our agents and users make with Kudi.
• You will be responsible for ensuring that our agents/users (especially from/in Northern Nigeria) have a seamless support experience over the phone, live chat and emails. This includes handling incoming issues and working with other teams to troubleshoot problems.
• You will also serve as a feedback channel to the company by relaying their concerns and problems to the relevant teams so that we can fix the gaps.

About the Position

• Operate as the lead point for any and all matters specific to customer accounts.
• Provide seamless/personalized customer experience to our Hausa Speaking customers.
• Engage and build customer loyalty by delivering above-and-beyond hospitality via email, phone and other digital communications and any other functions as may be assigned by the supervisor/team lead.
• Interface with internal stakeholders to ensure an effective resolution process for Hausa speaking customers/stakeholders.
• Maintain updated knowledge of the organization’s products, services, and customer service policies.
• Communicate effectively with stakeholders to help resolve issues with Kudi support tools.
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
• Recommend new services/solutions or make suggestions for improvements by identifying relevant features and benefits.
• Establish and maintain good rapport with customers by using positive language and anticipating their needs.
• Learn our product to configure the platform to meet the needs of new users.
• Provide platform training and onboarding for new and existing users.
• Develop and maintain an ideal user/customer profile and collect User feedback.
• Interface with other internal teams in order to help agents resolve their issues.
• Escalate issues that cannot be resolved on first call resolution(FCR) to the backend and follow up on a resolution.

About You
The ideal candidate for this role should have:

• Minimum of a Bachelor’s Degree from a recognised institution.
• Minimum of 1 year previous customer service experience (to Hausa speaking customers) is a plus.
• Strong command of written and verbal Hausa & English
• Friendly and welcoming manner with clients and other members of the customer service team.
• Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
• Familiarity with customer relationship management (CRM) software programs.
• Ability to explain complex concepts in a clear, simple manner to customers.
• Excellent organizational and multitasking skills.
• Ability to maintain a calm and polite manner in stressful situations.
• Willingness to cooperate with customers and management to resolve any issues that may arise.
• Passion for delivering an amazing customer experience.
• Good time management skills and an ability to thrive in a fast-paced environment.

Application Closing Date
5th December, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Facilities & Office Coordinator

Location: Nigeria
Employment Type: Full-time

About the Role

• We are in a very high growth stage and are looking for a highly exceptional Facilities and Office Coordinator to oversee the Facilities and Office Management (FOM) team and the day-to-day operations of offices and other company properties.
• The Facilities and Office Coordinator, ensures that our buildings are secure, welcoming, comfortable, environmentally friendly, and efficient.

What You Will Do

• Reduce reactive maintenance and anticipate and address maintenance and repair needs before they become major issues.
• Efficiently manage assets across the building and its equipment to ensure timely maintenance, repairs, and replacements.
• Maximize the lifespan of equipment, minimize downtime, and avoid unexpected breakdowns that can disrupt operations and incur costly emergency repairs.
• Optimize resources, streamline processes, reduce waste, and improve operational efficiency.
• Effectively manage systems and equipment, and ensure optimal performance.
• Understand the functioning, operation, and maintenance requirements of all assets across the building or facility.
• Identify and troubleshoot issues, including equipment failures or malfunctions.
• Evaluate the feasibility and benefits of adopting new systems or equipment.
• Comply with necessary regulations and safety codes to maintain a safe working environment for employees.
• Provide effective leadership to the FOM team members.

About you
To be successful in this role, you will need to have the following:

• A Bachelor’s Degree and relevant experience
• Proactive Planning Skills – You stay ahead of potential issues, maximize the facility’s performance, and contribute to the overall success of the organization.
• Excellent Communication Skills – You can interpret critical information and engage with a diverse group of stakeholders.
• Attention to Detail  – You have a keen eye for detail and can identify subtle signs of wear and tear, equipment malfunctions, or potential issues that may escalate if left unaddressed.
• Problem-Solving Skills – You will have the ability to quickly identify problems, assess the situation, and devise effective solutions.
• Technical Knowledge – You have a strong understanding of technical systems and processes to effectively manage facilities and staff within the FOM team.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online