1). Duty Agent – Abuja
Location: Abuja
Job role
The Duty Agent is primarily responsible for managing check- in queue and ensuring customers get service promptly for all bookings & check- in related activities. This role reports to Duty Officer.
- Answer inquiries regarding Green Africa Products
- Educate and enlighten customer on the new and existing products of the company.
- Provide customers with travel suggestions and information sources and respond to enquiries.
- Inform customers of essential travel information, such as travel times, operating terminal etc
- Fully trained on all aspects of Ticketing, fares, passenger services and Customer Relations.
- Responsible for post-departure activities and front-line document.
- Always seek to secure Customer Loyalty by providing exceptional service.
- Resolution of Customer problems and ensuring that customers’ needs are met adequately.
- Book reservations and issue tickets to customers if there is a requirement.
- Plan route and compute ticket cost, using schedules and computer.
- Make ticket booking, quote fare, and send to direct customers by email.
- Prepare and forward daily sales report to the gLead at every close of shift.
- Prepare customer invoices and accept payment.
- Respond to enquiries.
- Determines whether space is available on travel dates requested by customer.
- Maintain accurate records and update PNR files
- Any other duties and functions assigned by the gLeads Airport Manager/ Duty Manager
Qualifications
- Bachelor’s degree in any related field
- Creative and proactive personality with “can do” approach
- Exceptional Communication and Interpersonal skills
- Time flexibility and ability to travel
- High- level numeracy skills
- Strong ability to pay attention to detail
Deadline: Not Stated
How to Apply: Interested applicants should Click Here to apply online.
2). Duty Agent – Lagos
Location: Lagos
Job role
The Duty Agent is primarily responsible for managing check- in queue and ensuring customers get service promptly for all bookings & check- in related activities. This role reports to Duty Officer.
- Answer inquiries regarding Green Africa Products
- Educate and enlighten customer on the new and existing products of the company.
- Provide customers with travel suggestions and information sources and respond to enquiries.
- Inform customers of essential travel information, such as travel times, operating terminal etc
- Fully trained on all aspects of Ticketing, fares, passenger services and Customer Relations.
- Responsible for post-departure activities and front-line document.
- Always seek to secure Customer Loyalty by providing exceptional service.
- Resolution of Customer problems and ensuring that customers’ needs are met adequately.
- Book reservations and issue tickets to customers if there is a requirement.
- Plan route and compute ticket cost, using schedules and computer.
- Make ticket booking, quote fare, and send to direct customers by email.
- Prepare and forward daily sales report to the gLead at every close of shift.
- Prepare customer invoices and accept payment.
- Respond to enquiries.
- Determines whether space is available on travel dates requested by customer.
- Maintain accurate records and update PNR files
- Any other duties and functions assigned by the gLeads Airport Manager/ Duty Manager
Qualifications
- Bachelor’s degree in any related field
- Creative and proactive personality with “can do” approach
- Exceptional Communication and Interpersonal skills
- Time flexibility and ability to travel
- High- level numeracy skills
- Strong ability to pay attention to detail
3). Duty Agent – Port Harcourt
Location: Port Harcourt, Rivers
Job role
The Duty Agent is primarily responsible for managing check- in queue and ensuring customers get service promptly for all bookings & check- in related activities. This role reports to Duty Officer.
- Answer inquiries regarding Green Africa Products
- Educate and enlighten customer on the new and existing products of the company.
- Provide customers with travel suggestions and information sources and respond to enquiries.
- Inform customers of essential travel information, such as travel times, operating terminal etc
- Fully trained on all aspects of Ticketing, fares, passenger services and Customer Relations.
- Responsible for post-departure activities and front-line document.
- Always seek to secure Customer Loyalty by providing exceptional service.
- Resolution of Customer problems and ensuring that customers’ needs are met adequately.
- Book reservations and issue tickets to customers if there is a requirement.
- Plan route and compute ticket cost, using schedules and computer.
- Make ticket booking, quote fare, and send to direct customers by email.
- Prepare and forward daily sales report to the gLead at every close of shift.
- Prepare customer invoices and accept payment.
- Respond to enquiries.
- Determines whether space is available on travel dates requested by customer.
- Maintain accurate records and update PNR files
- Any other duties and functions assigned by the gLeads Airport Manager/ Duty Manager
Qualifications
- Bachelor’s degree in any related field
- Creative and proactive personality with “can do” approach
- Exceptional Communication and Interpersonal skills
- Time flexibility and ability to travel
- High- level numeracy skills
- Strong ability to pay attention to detail
Deadline: Not Stated
How to Apply: Interested applicants should Click Here to apply online.
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
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- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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