Recruitment at IPNX Nigeria Limited

Recruitment at IPNX Nigeria Limited

IPNX Nigeria Limited is one of the fastest-growing information and communications technological companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.

We are recruiting to fill the position below:

Job Title: Team Lead, Data Centre Operations

Location: Nigeria
Employment Type: Full-time
Function: Managing Data Centre and Facilities Operations Department: Facilities
Reporting to: Head Tx/Core & Facilities Job Grade:Permanent
Travel Frequency: Occasionally
Work Schedule:8.00 AM- 5.00 PM

Key Activities

• Ensure adequate management of all data centre operations by adhering to all set Service Level Agreements on all Key Performance Indicators.
• Negotiate with service providers, ensuring delivery of efficiencies and cost savings, as well as conducting capacity planning, general capacity reviews, and driving infrastructure efficiencies across various areas.
• Implement heat and smoke detection and fire suppression to achieve efficiencies and compliance with IPNX standards.
• Ensure adequate cooling and power availability at all Data Centres, Collocated sites, and all Central Office locations, maintaining 99.5% power and cooling availability.
• Review and sign-off on all collocation and facility contracts, ensuring favorable clauses for ipNX.
• Engage effectively with all collocation service contracts, enforcing penalty clauses when required.
• Organize monthly governance meetings with service providers to review performance, identify areas of improvement, and ensure necessary corrections are made.
• Proactively detect and propose solutions to enhance the operations of all data centres.
• Drive the setup, supply, and installation of air conditioning, fire defense, and power reticulation for new Central Office builds within specified project delivery timelines.
• Efficiently manage contractors, ensuring service delivery in line with contract terms, and provide governance on performance.
• Ensure timely processing of all contractor payments and strict adherence to Infrastructure division Contractor Management Index.
• Ensure timely delivery of all customer services at the data centres.
• Establish a process to review risk assessments and method statements for work delivered as part of the facilities management service.
• Monitor all POP sites, Data centres, and Central office sites to proactively detect and resolve faults to avert avoidable outages.
• Drive end-to-end processes and procedures to manage Network infrastructure capacities and capabilities.
• Plan and execute maintenance of Network infrastructure, including management of leases, contracts, and statutory/regulatory compliance.
• Manage site acquisition agents to ensure timely acquisition and preparation of lease agreements for site rollout.
• Ensure legislative and statutory compliance of assets and services, including schedule examinations, inspections, and monitoring.
• Develop and execute a Business Continuity Plan (BCP) for Infrastructure sustainability.
• Work with key stakeholders to approve planning structure, roles, teams, and prioritize critical business operations in the event of a disaster.
• Implement a detailed business operations plan, identify threats and risks, establish recovery processes, and ensure quality assurance.
• Proactively identify opportunities for technical and business management improvement, developing business cases and Investment Papers.
• Control and operational management of partners to deliver optimal end-to-end network availability and KPI targets.
• Provide engineering support and participate in investigations of incidents related to infrastructure failure.
• Hold contractors accountable for suitable asset management and maintenance, including planned preventive maintenance (PPM) and reactive maintenance.
• Support the implementation of a Disaster Recovery Plan for infrastructure facilities, ensuring flexible, context-based, and collaborative processes.
• Timely management of facility faults and reassurance communication to key stakeholders, end user groups, and senior leadership.

Deliverables

• Expected Key Results
• Successfully manage
• Data Centre layout and
• Environment

Key Competencies:

• Ensure provision of innovative ideas and solutions for service improvements throughout the company’s Facilities.
• Ensure best value and cost-effective solutions for Facilities and IPNX delivery model.
• Support building tours to note and follow up on issues, ensuring high standards of maintenance.
• Regularly update central records on space utilization, occupancy levels, and related surveys.

Educational Qualifications & Functional Skills

• University Degree in Telecommunications/Electrical Electronics Engineering/Computer Science (2.2/Upper Credit Minimum).
• 3+ years’ experience in Telecommunications Operations management.
• Advanced knowledge of mobile telecommunications network architecture/technologies.
• Strong communication and presentation skills.
• Proficiency in report writing.
• Curiosity and exposure to new and emerging technologies.
• Negotiation, facilitation, and consensus-building skills.
• Ability to work independently, handle multiple priorities, and resolve systems issues.
• Knowledge of Data Centre management will be an advantage.

Work Experience:

• At least 4 years’ experience in Telecommunications Operations management.
• Minimum of 4+ years’ in operation support, installations, and commissioning.
• Proven experience of working with multiple suppliers/vendors/partners.
• Experience in developing and implementing new FM strategy, plans, and systems.
• Experience with Safety Management systems.
• Significant leadership experience in planning and delivering building and services maintenance.
• Strong experience as a line manager and coach leading diverse teams.
• Experience in the Telecommunications industry with a track record of technical achievement.
• Experience with large-scale infrastructure automation.
• Knowledge and understanding of the Nigerian and global Information Technology Industry, especially Telecommunications.

Application Closing Date
26th March, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Corporate Customer Care Officer

Location: Nigeria
Employment Type: Full-time
Department: Customer Care
Function: Customer Advocacy
Job Grade: Permanent
Reporting to: Head, Corporate Customer Care
Travel Frequency: Occasionally
Work Schedule: Monday to Friday 8AM to 5PM

Purpose of the Job (Brief)

• The Corporate Customer Care role will manage /develop client relationships with existing and new clients – by ensuring customers are satisfied through consistent advocacy resulting in profits for the organization. To deliver key service outcomes for ipNX’s customers in the B2B environment. To build rapport by interacting with customers via multiple channels i.e. Telephone, Email, Online Correspondence etc. and providing solutions that not only meet expectations but surpass them. Deliverables (Maximum 5-6 key responsibilities)

Expected Key Results (Detailed KPIs)
Key Activities:
Execute Strategy for Customer Care:

• Manage assigned cases in line with customer expectations and departmental SLAs and KPIs
  • Head, Corporate Customer Care
  • Corporate Customer Care Officer
  • Corporate Customer Care Associate
• Ensure close liaison with customers, providing updates and or appropriate action to resolve queries
• Identify and escalate to Head, Corporate Customer Care situations requiring urgent attention
• Carry out IPNX’s customer care strategy and proposition deliverables to deliver and sustain a world-class customer care to corporate clients
• Implement and proffer strategies useful in improving customer relationship, retention, profitability, loyalty, and satisfaction
• Manage Customer Care processes and all other documentations.
• Customer Engagement and Retention
• Effective customer engagement and proactively identify At Risk customers.
• Customer visitations i.e. attend service review meetings etc.
• Handling outbound calls and logging, updating and creating tasks for customer queries and cases as required using corporate ticketing system.
• Manage the activities of digital support platform.

Customer Satisfaction:

• Through daily support activities, strive for a high degree of customer satisfaction resulting in a positive Net Promoter Score (NPS) for ipNX Services.
• Handle Corporate customer feedback in accordance with the ipNX complaints procedure and updating relevant stakeholders
• Ensure appropriate management of records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Customer Advocacy
• Maintain constant and effective communication with customers while advocating on their behalf.
• Develop strong working relationships and increase engagement/collaboration with colleagues across the ipNX Support chain.
• Galvanize the Support group to consistently provide support and updates on customers’ issues.
• Ensure adherence to fault resolutions in accordance with agreed SLAs.
• Outage/Maintenance Notification (Email & SMS).

Customer Acquisition:

• Oversee business enquiry management to drive company revenue in a profitable manner.
• Teamwork and Performance
• Ensure that responses to customer inquiries and problem-solving are conducted in a professional and effective fashion.
• Develop strong working relationships and increase engagement/collaboration with colleagues across the ipNX Support chain.
• Liaise with the relevant team for any issues with customers’ orders and be aware of individual and department’s weekly targets.

Reporting:

• Preparation of reports (daily, weekly, and monthly)
• Any other duties assigned by manager
• Carrying out any other tasks as may be assigned by the line manager.

Demonstrate (Key competencies)

Educational Qualifications & Functional Skills

• Minimum of Second Class Lower in Social/Management Sciences courses or related fields.
• Professional qualifications from the recognized professional boards will be added advantage
• Professional telephone manners
• Ability to work in a team to sustain relationships and build rapport
• Able to conduct initial troubleshooting and diagnostics on all enquiries
• Have an understanding and interest in communication methods and what each can provide
• Ability to assimilate information and respond accordingly
• Able to work and learn quickly in a fast-paced, fun, and dynamic environment
• Highly organized and able to follow through and prioritize tasks
• Excellent written and verbal communication in English
• Demonstrated passion for our mission, values, and customers
• Ability to build successful relationships at all levels
• Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
• Have an entrepreneurial spirit
• Ability to demonstrate an understanding of customer needs
• Excellent documentation with intermediate Excel and PowerPoint presentation skills
• Good project and time management skills – Ability to work independently and manage one’s time
• Verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills

Work Experience:

• A minimum of 2-3 years of relevant experience
• Experience in similar roles within IT or Hospitality environment, preferably both
• Finding solutions for customers and advising them on our services
• Previous experience in Customer Success, Management Consulting, Account Management, or any other client-facing role
• Experience in using analytical skills to own problems through to resolution as well as being able to analyze statistical data
• Experience in finding solutions for customers and advising them on our services
• Experience of managing effective customer consultation, including using social media tools in business

Other Requirements:

• Customer Focus
• Tech-savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning

Application Closing Date
1st April, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: IT Project Manager

Location: Nigeria
Employment Type: Full-time
Division: Corporate Center
Function: Project Management
Department: Information Systems & Technology
Reporting to: Information Systems Manager
Job Grade: Permanent
Travel Frequency: Occasionally
Work Schedule: 8:00 AM – 5:00 PM

Purpose of the Job

• This role is for an experienced Project Manager to oversee the planning, implementation, and tracking of projects. The successful candidate will be responsible for ensuring that projects are delivered on time, within scope, and within budget. The ideal candidate should have experience in IT project management, excellent communication skills, and the ability to manage multiple projects simultaneously.

Deliverables
Expected Key Results:
Key Activities:

• Project Delivery Time
  • Ensure that projects are delivered on time and within their budget; Track and report project delivery time against the project schedule.
• Customer Satisfaction
  • Ensure that customer needs and expectations are met, getting customer feedback.
• Project Delivery Quality
  • Ensure that project deliverables meet quality standards.
• Continuous Improvement
  • Identify areas for improvement in project management processes; Develop and implement process improvements.
• Communication
  • Communicate project status and progress to stakeholders; Ensure that stakeholders are informed of project changes.

Demonstrate (Key competencies)
Educational Qualifications & Functional Skills:

• University Degree in Project Management, Business Administration, Computer Science, Information Technology, or a related field (2.1)
• Post Graduate Degree (MBA, M.Sc., etc.) an added advantage
• Certifications in the Agile practice area – Scrum, etc.
• Possession of a professional project management certification (PRINCE2/PMP) will be an advantage
• Ability to develop comprehensive project plans that define project scope, objectives, timelines, and budget

Work Experience:

• 3-5 years’ experience in project management roles, with a proven track record of delivering successful projects
• Strong leadership skills with the ability to motivate and manage project teams.
• Excellent communication skills with the ability to effectively communicate with project stakeholders.
• Experience with project management software such as Microsoft Project, Zoho Project, or Trello
• Ability to work under pressure and manage multiple projects simultaneously.
• Strong attention to detail with the ability to manage project budgets and resources effectively.
• Formal experience in managing projects within a fast-paced IT environment

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

Application Closing Date
26th March, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Telecom Engineer

Locations: Abuja (FCT), Lagos, Oyo and Rivers
Employment Type: Full-time

Job Description

• As a Telecom Engineer, you will play a crucial role in designing, implementing, and maintaining telecommunications systems and networks.
• Your expertise will contribute to ensuring seamless communication and connectivity for both internal and external stakeholders.
• You will be responsible for analyzing technical requirements, developing solutions, and collaborating with cross-functional teams to deliver efficient and reliable telecommunications infrastructure.
• Your duties will encompass network design, configuration, troubleshooting, and performance optimization, as well as staying abreast of industry trends and emerging technologies to enhance the organization’s communication capabilities.

Key Responsibilities

• Design and develop telecommunications systems, including network architecture, hardware, and software components.
• Configure and maintain telecommunication equipment, such as switches, routers, servers, and VoIP systems.
• Collaborate with internal teams to define technical requirements and design solutions that meet business needs.
• Perform network troubleshooting, diagnosis, and resolution to ensure uninterrupted communication services.
• Monitor network performance and implement optimizations to enhance reliability and efficiency.
• Ensure compliance with industry standards, security protocols, and regulatory requirements.
• Stay informed about emerging technologies and trends in the telecommunications field to recommend innovative solutions.
• Plan and execute network upgrades, expansions, and migrations.
• Document system configurations, changes, and maintenance procedures.
• Provide technical support and guidance to internal teams and end-users regarding telecommunication issues.

Qualifications

• Bachelor’s Degree in Telecommunications, Electrical Engineering, or related field (or equivalent experience).
• Strong understanding of telecommunications principles, protocols, and technologies.
• Proficiency in network design, configuration, and troubleshooting.
• Familiarity with VoIP systems, data transmission, and network security.
• Excellent problem-solving skills and the ability to work well within cross-functional teams.
• Strong communication skills to convey technical information effectively.
• Knowledge of industry standards and regulatory compliance.
• Experience with network monitoring tools and performance optimization.
• Relevant certifications (e.g., CCNA, CCNP, CompTIA Network+, etc.) are a plus.
• Willingness to adapt to changing technologies and industry trends.
• Join our team as a Telecom Engineer and contribute your expertise to the enhancement of our telecommunications infrastructure, ensuring reliable and efficient communication for our organization.

Application Closing Date
1st March, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Key Account Sales Manager

Location: Nigeria
Employment Type: Full-time
Work Schedule: 8:00 AM – 5:00 PM

Purpose of the Job

• Manage and grow business relationships in Ibadan, focusing on strategic solutions and the development of existing clients.

Deliverables Expected

• Maintain leadership within key accounts.
• Develop and implement marketing strategies.
• Interact with key decision-makers.
• Provide an annual plan for increasing share of wallet.
• Develop a deep understanding of client priorities.
• Implement effective account strategies.
• Maintain knowledge of competing products/services.
• Maintain relevant data and information for key accounts.
• Ensure profitable sales volume and meet strategic objectives.
• Co-ordinate with teams for excellent service delivery.
• Collaborate with Customer Care and Resource Management teams.
• Define project scope and work on project specifications.
• Identify and develop a target list of vertical markets.
• Prepare pricing documentation for products/services.
• Develop cross-selling relationships within assigned accounts.
• Collate and manage industry data for analytics.
• Provide necessary sales reports, budgets, and market analysis.
• Drive business opportunities and lead database analysis.
• Drive the understanding of customer needs.
• Provide support to account teams and work with internal departments.
• Maintain and develop a prospective client and stakeholder network.
• Develop integrated marketing strategies and tactical plans.
• Generate and drive insight for internal and client audiences.
• Enable customers to meet corporate goals and revenue targets.
• Understand and lead the client’s account planning cycle.
• Grow and develop existing framework accounts.
• Provide strategic CSR thought leadership.
• Influence cross-functional internal partners.
• Represent the business at conferences and exhibitions.
• Accurately report relevant market information.
• Drive and participate in meetings and contribute ideas.
• Understand industry trends and conduct competitor analysis.
• Drive business engagements and high-level meetings.
• Drive revenue opportunities within each client’s portfolio.
• Research customer wants and needs and provide solutions.
• Conceive, organize, and implement sales strategies.
• Ensure financial strategies align with client objectives.
• Handle client inquiries and resolve complaints effectively.
• Build and maintain productive business relationships.
• Achieve budget targets for specific accounts.
• Deliver new business growth and maximize revenue generation.
• Maintain knowledge of new products and services.
• Consistently achieve sales targets and revenue goals.
• Lead new business pitches and onboard new clients.
• Convert leads and obtain necessary documentation.
• Ensure regular follow-up and customer satisfaction.
• Comply with regulatory policies and control procedures.
• Achieve performance targets and identify business opportunities.

Key Competencies
Educational Qualifications & Functional Skills:

• Bachelor’s Degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration, or related field (2.2/Upper Credit).
• Ability to penetrate accounts and meet with stakeholders.
• Strong analytical and problem-solving skills.
• Excellent research, PowerPoint, and Excel capabilities.
• Impeccable analytical and business judgment.

Application Closing Date
26th March, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Helper

Location: Nigeria
Employment Type: Full-time

Description 

• As a Helper, you will play a crucial role in supporting the successful execution of HDD projects by assisting in various tasks involved in the drilling process.
• Your attention to detail, adherence to safety protocols, and willingness to work collaboratively will contribute to the overall efficiency and excellence of our operations.
• Set up safety signs, barriers, and markers in and around the work area to ensure a safe environment for all personnel.
• Assist in enforcing safety protocols and guidelines to prevent accidents and promote a culture of safety awareness.
• Collaborate with the drilling team to determine the optimal location for the entry point.
• Utilize appropriate equipment to excavate the entry point,
• Work closely with the team to identify the exit point location based on project requirements.
• Excavate the exit point with precision, adhering to project plans and specifications.
• Follow strict safety protocols and guidelines during loading, transportation, and offloading activities. Wear necessary personal protective equipment (PPE) and always prioritize safety.
• Assist in the preparation and loading of drill rods onto drilling equipment, ensuring proper alignment and connection.
• Handle drill rods with care to prevent damage and maintain the integrity of the equipment.

Requirements

• High School Certificate, Diploma or equivalent qualification.
• Physical fitness and ability to engage in physically demanding tasks, including lifting heavy equipment and machinery.
• Basic knowledge of rigging techniques and equipment-securing methods is advantageous.
• Effective communication skills to interact with team members and follow instructions.
• Safety-conscious mindset and commitment to adhering to safety protocols and guidelines.
• Ability to work in a team environment and collaborate effectively with various stakeholders
• A minimum of 1-year experience working as a Helper or office assistant in a telecom operations
• Strong attention to detail with an aptitude for problem-solving.
• Excellent communication and customer service skills.

Application Closing Date
18th February, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online