Recruitment at Moniepoint Incorporated

Recruitment at Moniepoint Incorporated

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: KYC / Due Diligence Officer

Location: Nigeria 
Job Type: Full-time (Remote / Hybrid)

Job Purpose

• We are looking for a KYC/Due Diligence Officer to ensure that our operations and business transactions follow all relevant legal and internal rules. You will also review employees’ work and provide advice on compliance.
• The main goal will be to ensure we operate in a legal and ethical manner while meeting our business objectives. If this excites you, it excites us too and we would love to have you.

What You’ll Get To Do

• Carry out quality assurance aka second-level review of KYC Documents of customers to ensure appropriate documents were provided for the products they subscribed to.
• Implement annual field compliance plans across the agent base of TeamApt.
• Be responsible for ensuring PEP & UBO registers are up to date and in line with best practices.
• Play an active role in reviewing policies and procedures, including ensuring they are up to date with all legislation and best practices.
• Develop, coordinate, and oversee internal and external audit procedures for monitoring and detecting any misconduct or noncompliance; if any misconduct or noncompliance is detected, recommend a solution and follow up to ensure that the non-compliance is resolved
• Provide general advisory support and guidance on KYC related enquiries.
• Carry out CDD & EDD on customers of TeamApt.
• Take action in dealing with non-compliance situations, creating realistic plans to overcome them.
• Report to the Chief Compliance Officer concerning the organization’s compliance level with AML/CFT/CPF and Customer Due Diligence laws and regulations.
• Handle any other task assigned by the Chief Compliance Officer

Requirements
To succeed in this role, we think you should have:

• Bachelor’s Degree
• At least 3 years of Compliance experience.
• Ability to work unsupervised.
• Compliance Certification e.g. DCP or ACAMs
• Knowledge of laws and regulations affecting the business area.
• Ability to interpret laws and regulations in light of operations.
• Deep knowledge of the TeamApt’s Products, Services, Processes and Policies.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Success Officer

Locations: Nigeria
Employment Type: Full-time

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualifications

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Residence in proximity to Sangotedo and Ikorodu, Lagos (would be cool if you include your address on your CV).

Application Closing Date
Not Specifed.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead, KYC / Due Diligence

Location: Nigeria 
Job Type: Full-time (Remote / Hybrid)

Job Purpose

• We are looking for a Team Lead, KYC/ Due Diligence to ensure that our operations and business transactions follow all relevant legal and internal rules. You will also review employees’ work and provide advice on compliance.
• The main goal will be to ensure we operate in a legal and ethical manner while meeting our business objectives. If this excites you, it excites us too and we would love to have you.

What You’ll Get To Do

• Carry out quality assurance aka second-level review of KYC Documents of customers to ensure appropriate documents were provided for the products they subscribed to.
• Implement annual field compliance plans across the agent base of TeamApt.
• Be responsible for ensuring PEP & UBO registers are up to date and in line with best practices.
• Coach, train, and mentor field staff across the country.
• Play an active role in reviewing policies and procedures, including ensuring they are up to date with all legislation and best practices.
• Develop, coordinate, and oversee internal and external audit procedures for monitoring and detecting any misconduct or noncompliance; if any misconduct or noncompliance is detected, recommend a solution and follow up to ensure that the non-compliance is resolved
• Provide general advisory support and guidance on KYC related enquiries.
• Carry out CDD & EDD on customers of TeamApt.
• Take action in dealing with non-compliance situations, creating realistic plans to overcome them.
• Report to the Chief Compliance Officer concerning the organization’s compliance level with AML/CFT/CPF and Customer Due Diligence laws and regulations.
• Handle any other task assigned by the Chief Compliance Officer.

Requirements
To succeed in this role, we think you should have:

• Bachelor’s Degree
• At least 5 years of Compliance experience.
• Ability to work unsupervised.
• Compliance Certification e.g. DCP or ACAMs
• Knowledge of laws and regulations affecting the business area.
• Ability to interpret laws and regulations in light of operations.
• Deep knowledge of the TeamApt’s Products, Services, Processes and Policies

What We Can Offer You

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: POS Technician

Location: Rivers
Employment Type: Full time

Job Purpose

• The POS technician is saddled with the responsibility of repairing, supporting and maintaining the Point of Sales (POS) and related devices.
• Work involves maintenance and support of all POS terminals ( Linux and Android, Mpos, and Kiosk) within our distribution network.

Responsibilities

• Work closely within the hardware department to manage the end-to-end repair process.
• Provide second level support on hardware related issues.
• Manage & Coordinate Terminal Repair Centers across our network
• Perform other duties as delegated and assigned by his/her Line Manager

Requirements

• Minimum of B.Sc./HND
• At least 2 years of experience in a related role.
• Technical ability to carry out repairs on PAX, Aisino, Smartpeck and Topwise Terminals.
• Experience with the Agency banking business would be an added advantage.
• Good computer skills. Must have knowledge of the Microsoft Office Suite (Excel, Word and PowerPoint)
• Good Relationship skills and emotional intelligence skills
• Must be self-driven and be able to take initiative
• Good communication and interpersonal skills
• Ability to work with limited supervision.
• Proficient in English

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Summary

• The quality assurance officer is responsible for identifying quality problems in repaired terminals.
• They will closely work with the technicians and inventory team to test repaired terminals, identify and document defects of terminals that do not comply with standards.
• They are majorly responsible for preventing defective terminals from reaching Business that could result in costly returns.

Job Description

• Quality Inspection: Conducting thorough inspection of repaired terminals to identify any defects or deviations from standard.
• Compliance: Ensuring that repaired terminals comply with the specified standards, guidelines and technical requirements before distribution.
• Visual Inspection: Careful inspection of quality of repaired terminals through visual examination.
• Testing Procedures: Implementing testing procedures using test sheets to validate the functionality and performance of repaired terminals.
• Documentation: Maintaining detailed records of quality inspections, test results and issues identified during the test process.
• Collaboration: Working closely with repair technicians, engineers and relevant teams to address and rectify quality issues.
• Workflow process: Developing and implementing workflow of terminal collection and returning of non-conforming terminals to inventory.
• Stock keeping: Keeping proper and accurate records of received and returned terminals.
• Process Improvement: Identifying areas for improvement to enhance overall repair quality and efficiency.
• Perform other duties as delegated and assigned by his/her Line Manager.

Requirements

• OND / HND, Bachelor’s Degree in Electrical / Electronics, or a related field is preferred.
• Experience in terminal repair is an advantage.
• Strong analytical and problem-solving skills, with the ability to reconcile discrepancies and identify areas for improvement.
• Proficiency in using Microsoft Office applications.
• Excellent attention to detail and accuracy in data entry and record-keeping.
• Strong organizational and time management skills to prioritize tasks and meet deadlines.
• Effective written and verbal communication skills to collaborate with cross-functional teams.
• Ability to work independently and as part of a team, with a proactive and solution-oriented approach.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Hardware Quality Assurance Officer

Location: Lagos
Job Type: Full-time

Job Summary

• The quality assurance officer is responsible for identifying quality problems in repaired terminals.
• They will closely work with the technicians and inventory team to test repaired terminals, identify and document defects of terminals that do not comply with standards.
• They are majorly responsible for preventing defective terminals from reaching Business that could result in costly returns.

Job Description

• Quality Inspection: Conducting thorough inspection of repaired terminals to identify any defects or deviations from standard.
• Compliance: Ensuring that repaired terminals comply with the specified standards, guidelines and technical requirements before distribution.
• Visual Inspection: Careful inspection of quality of repaired terminals through visual examination.
• Testing Procedures: Implementing testing procedures using test sheets to validate the functionality and performance of repaired terminals.
• Documentation: Maintaining detailed records of quality inspections, test results and issues identified during the test process.
• Collaboration: Working closely with repair technicians, engineers and relevant teams to address and rectify quality issues.
• Workflow process: Developing and implementing workflow of terminal collection and returning of non-conforming terminals to inventory.
• Stock keeping: Keeping proper and accurate records of received and returned terminals.
• Process Improvement: Identifying areas for improvement to enhance overall repair quality and efficiency.
• Perform other duties as delegated and assigned by his/her Line Manager.

Requirements

• OND / HND, Bachelor’s Degree in Electrical / Electronics, or a related field is preferred.
• Experience in terminal repair is an advantage.
• Strong analytical and problem-solving skills, with the ability to reconcile discrepancies and identify areas for improvement.
• Proficiency in using Microsoft Office applications.
• Excellent attention to detail and accuracy in data entry and record-keeping.
• Strong organizational and time management skills to prioritize tasks and meet deadlines.
• Effective written and verbal communication skills to collaborate with cross-functional teams.
• Ability to work independently and as part of a team, with a proactive and solution-oriented approach.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online