Wema Bank Plc | Recruitment

Wema Bank Plc – Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

We are recruiting to fill the position below:

Job Title: Head Sales, Retail Division

Location: Nigeria
Employment Type: Full-time

Job Objective

• To ensure the effective implementation of the Retail sales target and strategy in the attainment of its financial and non-financial goals across all business channels; execute and coordinate the provision of a full spectrum of financial services to customers, excellent relationship management process, cultivate relationships, ensure business transactions are within the Bank’s risk appetite in order to contribute substantially to the overall liquidity and profitability of the Bank.

Job Purpose

• To drive retail business development and execution of the Bank’s retail marketing plans to achieve desirable profitability.
• To meet retail and SME financial targets through sales, cross sales within assigned products programs, service management system in ensuring the achievement of overall cluster targets.
• To manage available resources e.g. systems, processes, people and to ensure staff development and growth.
• To ensure strong customer-focused service culture becomes entrenched bank wide.

Key Responsibilities / Accountabilities

• Drive the Bank’s Retail sales strategy; ensure all business activities/processes are driven towards the achievement of the Region’s objective in line with the overall strategy of the bank.
• Oversee risk asset transactions in the region to ensure growth, quality value propositions and within the Bank’s risk appetite.
• Ensure in-depth understanding of all customers’ portfolio, using customer value chain analysis to effectively meet the needs of the customers.
• Facilitate new business through market scanning, joint marketing calls and intelligence gathering
• Provide and drive strong collaboration within the regional retail teams to achieve set targets
• Drive budgets; monitor and report budget performance of Regional retail businesses
• Ensure customers’ demands are met through effective products/service offerings.
• Review strategies to ensure excellent, efficient and comprehensive customer service delivery is provided constantly

Customer service:

• Understand retail customer base and identify opportunities to build and grow profitable relationship.
• Always manage the branch resources to ensure delivery and maintenance of customer service standards and at every service outlet within the branch, by putting the right people in the right places and by enabling their self- development (coaching and training) for improved service delivery.
• Monitors customers’ complaints through the Bank’s complaint management unit, identifying the root causes and addressing them at source to prevent recurrence.
• Manages and oversees the provision of appropriate products and services via the most suitable channel to ensure that customer needs are met.
• Identifies opportunities to migrate retail customers to more appropriate, cost effective channels.
• Drives the use of appropriate processes and procedures by all members of staff who are constantly in contact with the retail customers e.g. Retail CTL, Retail RMO, TOFT, TTL, Tellers and the Branch guards.

People management:

• Builds organizational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
• Responsible for the development and retention of relevant skills in order to meet retail business needs.
• Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
• Ensures skills assessments and competency-based training takes place as and when required.
• Creates an environment in which learning, and development are emphasized and valued.
• Takes personal responsibility for coaching and mentoring others.
• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
• Monitor and manage the performance and development of direct reports and constantly give feedback during monthly one-on-one review meetings.
• Ensure staff compliments to boost productivity and promotes a culture where the values of the Bank are seen to be ‘alive’.

Qualification and Skills
Below are the qualifications required to work as Head of retail Sales:

• Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: Minimum of 12 years’ experience in sales & marketing in any Financial Institution.
• Experience: Sales and Marketing

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Retail Cluster Head

Location: Nigeria
Employment Type: Full-time

Job Objective

• To create and fully take all sales opportunities, drawing in prospective retail customers to achieve financial targets through sales and cross sales within assigned products programs, service management system and overall cluster targets and to constantly meet and or exceed the cluster target on monthly basis.

Job Purpose

• To deliver the retail business budget in assigned cluster.
• Retail Business Development and Brilliant Execution of all cluster retail marketing plans to achieve desirable profitability.
• To collaborate with the Head of Retail Sales (HoRS), Zonal Service Manager (ZSM) & BDMs in ensuring that all retail customers receive an exceptional and consistently high-quality service.
• To manage available resources e.g. systems, processes, retail relationship officers and marketing associates) and to ensure staff development and growth.
• To ensure strong customer-focused service culture becomes entrenched in the region.

Responsibilities
Sales Management:

• Develops and implements retail cluster marketing strategy in ensuring regional/zonal sales targets are met. This includes coaching staff on retail product knowledge, cross selling and keeping up to date with changes and developments in the local retail market/area to drive optimal achievement of this opportunities.
• Co-ordinates cross selling opportunities with other business departments like corporate solutions, EFT, virtual banking and other E-business products for possible personal market businesses/ opportunities.
• Conducts meetings with the retail marketing team (i.e. MA and Retail Relationship Officers) and carry out reviews on the previous performance jointly plan for the month ahead.
• Plan and oversees new retail marketing initiatives including cluster’s expansion in new markets as well as continued expansion among existing customers.
• Driving peak performance and retail marketing success for all retail relationship officers across the region and/or Zone.
• The collective targets for the MAs and RMOs are sole responsibilities of the Retail Cluster Head who supervises all their activities of RMOs under his/her purview.

Risk management:

• Accountable for maintaining high data quality standards by ensuring information captured in the Bank’s systems and documentation by teams are accurate and maintained in a timely manner.
• Responsible for the sale’s operational efficiency of the region/cluster and productivity of its retail staff.
• Manage the risk management process for the designated customer portfolio and be accountable for the ongoing monitoring of credit quality and compliance with Bank’s policies.
• Develop close relationships with operations and risk management team to ensure delivery of quality products and services to customers.
• Accountable for operating responsibly within the parameters of approved delegations.

Financial management:

• Contribute to the net profitability of the region/zone; ensure effective management of revenue collection and expenditure control.
• Ensures that all aspects of revenue collection and operational expenditure are actively monitored and that they are in line with the operating budget.
• Review actual figures in the Branch Balance Sheet, Profit and Loss against budget and / or against past months’ performance and investigate undue variations.
• Drive the growth of retail deposits, loans and overdrafts to increase profitability of the Branch.

Customer service:

• Understand retail customer base and identify opportunities to build and grow profitable relationship.
• Supervise the management of branch resources to ensure delivery and maintenance of customer service standards and at every service outlet within the branch, by putting the right people in the right places and by enabling their self- development (coaching and training) for improved service delivery.
• Monitor customers’ complaints through the Bank’s complaint management unit, identifying the root causes and addressing them at source to prevent recurrence.
• Manage and oversee the provision of appropriate products and services via the most suitable channel to ensure that customer needs are met.
• Identify opportunities to migrate retail customers to more appropriate, cost effective channels.
• Support the use of appropriate processes and procedures by all members of staff who are constantly in contact with the retail customers e.g. Retail RMO, MA, TTL, Tellers and the Branch guards.

People management:

• Build organizational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
• Responsible for the development and retention of relevant skills in order to meet retail business needs.
• Ensure the effective selection of staff by matching the skills and competencies to the requirements of the job.
• Ensure skills assessments and competency-based training takes place as and when required.
• Create an environment in which learning, and development are emphasized and valued.
• Take personal responsibility for coaching and mentoring others.
• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
• Monitor and manage the performance and development of direct reports and constantly give feedback during monthly one-on-one review meetings.
• Ensure staff compliments to boost productivity and promotes a culture where the values of the Bank are seen to be ‘alive’.

Requirements

• Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: Minimum of 5-8 years cognate experience
• Professional Certification: CIBN
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills
• Good communication skills
• A commitment to excellent customer service
• Strategic thinker and ability to analyze and solve problems quickly
• Ability to work well with others and lead a team

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Digital Illustrator

Location: Nigeria
Employment Type: Full Time

Job Summary

• To ensure collection of communication briefs from stakeholders and implement in line with Operational Level Agreements (OLA).
• To design tailored creatives for all approved customer segments.

Responsibilities

• Design and develop creatives using content from copywriter
• This role will be responsible for creating satisfying or compelling experiences for users of a product, with a focus on reshaping the customer experience to maximize conversions. These individuals must have an expert understanding of touchpoints across the entire customer journey.
• The Engagement officer is responsible for the success of the communications channels and points of contact between an organization and its customers
• Engage stakeholders for marketing/research briefs and ensure they are delivered within OLAs
• Develop creation calendar
• This officer will assist the TL with design, development, scheduling and deployment

Qualifications
Below are qualifications required to work as an Engagement Executive Officer:

• Education: B.Sc
• Engagement Executive Officer (ET)
• Proficient with Adobe Suite –Photoshop, Illustrator, After Effects, Premiere Pro, In-design
• Report writing
• Good listening skills
• Positive and enthusiastic about the importance of customer involvement
• Well-developed time management skills. The ability to prioritize tasks and plan own workloads to ensure deadlines are met.

Benefits

• Healthcare
• Parental Leave (Paternity and Maternity)
• Year-End Bonus (13th month)
• Opportunities for professional development and growth
• Dynamic and collaborative work environment.
• Company Events
• Competitive Pay
• Leave Allowance

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Experience Officer

Location: Nigeria
Employment Type: Full Time

Job Summary

• To assess all customer touch points, identify gaps for service improvement initiatives and ensure behavioral standards are adhered to.

Responsibilities

• Carry out periodic customer satisfaction and service quality index surveys (for both internal and external customers) and recommend appropriate trainings and development programs based on identified gaps.
• Engage stakeholders on identified service challenges (i.e., feedback from measurement reports) and run periodic campaign to communicate service measurement attributes across Branches and SBUs.
• Carry out research assessment and implementation of industry best practices and initiatives to drive continuous service improvement.
• Obtain and analyze data from all service measurement tools (Check Market, Microsoft Forms, Customer Feedback and Service Level Agreements etc.
• Create curriculum and training slides for service excellence training bank wide for frontline staff (operators and marketers).
• Facilitate customer experience training for new intakes – Branch Service Associate (BSA).
• Conduct periodic service audit (Spot Check) across the Bank’s physical touchpoint (Branch).
• Review Mystery Shopping Grid and videos sent by external vendors to capture findings, justifications for ratings, underlined gaps and recommendations.
• Conception, initiation, and execution of customer experience initiatives.
• Ensure timely delivery of review and report of Spot Check and Branch Visitation exercises.
• Liaise with Business Process Re-engineering team to ensure all service improvement processes are reviewed and documented.
• Engage relevant stakeholders on all service gaps/infractions recommendation/implementation of improvements initiatives /sanctions/rewards as required.

Qualifications

• Education: B.Sc. (any discipline)
• Specialized knowledge: Good use of the Microsoft Office suites
• Skills: Writing, Analytical and Problem Solving
• Specialized knowledge: Knowledge of basic products and services in the banking industry
• Abilities: Customer Service Orientation

Benefits

• Healthcare
• Parental Leave (Paternity and Maternity)
• Year-End Bonus (13th month)
• Opportunities for professional development and growth
• Dynamic and collaborative work environment.
• Company Events
• Competitive Pay
• Leave Allowance

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Commercial Relationship Management Officer

Location: Rivers
Employment Type: Full-time

Job Summary

• The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
• To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Responsibilities
Sales management:

• Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Strong communication and interpersonal skills and the ability to build and maintain relationships.
• To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
• Manages and maintains current commercial business relationships and seek new accounts through sales.
• Giving sales presentations to a range of prospective customers and engage in frequent storm
• Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Effectively convert service recovery to business opportunities and sustain client loyalty.
• Visiting clients and potential customers to evaluate needs or promote products and services.
• Coordinating sales efforts with marketing programs

Risk management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
• Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
• Ensure all documentation is valid and complete in assigned portfolio.
• Adhering to the Bank’s policies and procedures

Financial management:

• Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
• Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
• Analyze financial statements of new customer and evaluate all loan documents.
• Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
• Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
• Negotiating all contracts with prospective customers
• Answering customer questions about credit terms, products, prices and availability

Customer service:

• Deliver and always maintain customer service standards, for improved service delivery.
• Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
• Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
• Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
• Advice customers on financial services
• Handles customer complaints and solve problems.
• Engaging customers on banking products and services
• Approach and sign on new customers

People management:

• Collaborate with peers in the branch to ensure effective support and service delivery.
• Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
• Role model and live the Bank’s values while adhering to all corporate HR policies.
• Exhibit Good leadership skill.

Qualifications and Skills
Below are qualifications required to work as a Commercial, RMO

• Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: Minimum of 5 – 8 years cognate experience
• Professional Certification: CIBN
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills.
• Good communication skills
• A commitment to excellent customer service
• Strategic thinking and ability to analyze and solve problems quickly.
• Ability to work well with others and lead a team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Commercial Relationship Management Officer

Location: Edo
Employment Type: Full-time

Job Summary

• The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
• To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Responsibilities
Sales management:

• Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Strong communication and interpersonal skills and the ability to build and maintain relationships.
• To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
• Manages and maintains current commercial business relationships and seek new accounts through sales.
• Giving sales presentations to a range of prospective customers and engage in frequent storm
• Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Effectively convert service recovery to business opportunities and sustain client loyalty.
• Visiting clients and potential customers to evaluate needs or promote products and services.
• Coordinating sales efforts with marketing programs

Risk management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
• Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
• Ensure all documentation is valid and complete in assigned portfolio.
• Adhering to the Bank’s policies and procedures

Financial management:

• Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
• Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
• Analyze financial statements of new customer and evaluate all loan documents.
• Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
• Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
• Negotiating all contracts with prospective customers
• Answering customer questions about credit terms, products, prices and availability

Customer service:

• Deliver and always maintain customer service standards, for improved service delivery.
• Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
• Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
• Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
• Advice customers on financial services
• Handles customer complaints and solve problems.
• Engaging customers on banking products and services
• Approach and sign on new customers

People management:

• Collaborate with peers in the branch to ensure effective support and service delivery.
• Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
• Role model and live the Bank’s values while adhering to all corporate HR policies.
• Exhibit Good leadership skill.

Qualifications and Skills
Below are qualifications required to work as a Commercial, RMO

• Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: Minimum of 5 – 8 years cognate experience
• Professional Certification: CIBN
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills.
• Good communication skills
• A commitment to excellent customer service
• Strategic thinking and ability to analyze and solve problems quickly.
• Ability to work well with others and lead a team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Commercial Relationship Management Officer

Location: Abuja
Employment Type: Full Time

Job Summary

• The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
• To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Responsibilities
Sales management:

• Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Strong communication and interpersonal skills and the ability to build and maintain relationships.
• To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
• Manages and maintains current commercial business relationships and seek new accounts through sales.
• Giving sales presentations to a range of prospective customers and engage in frequent storm
• Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Effectively convert service recovery to business opportunities and sustain client loyalty.
• Visiting clients and potential customers to evaluate needs or promote products and services.
• Coordinating sales efforts with marketing programs

Risk management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
• Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
• Ensure all documentation is valid and complete in assigned portfolio.
• Adhering to the Bank’s policies and procedures

Financial management:

• Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
• Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
• Analyze financial statements of new customer and evaluate all loan documents.
• Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
• Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
• Negotiating all contracts with prospective customers
• Answering customer questions about credit terms, products, prices and availability

Customer service:

• Deliver and always maintain customer service standards, for improved service delivery.
• Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
• Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
• Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
• Advice customers on financial services
• Handles customer complaints and solve problems.
• Engaging customers on banking products and services
• Approach and sign on new customers

People management:

• Collaborate with peers in the branch to ensure effective support and service delivery.
• Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
• Role model and live the Bank’s values while adhering to all corporate HR policies.
• Exhibit Good leadership skill.

Qualification and Skills
Below are qualifications required to work as a Commercial, RMO:

• Education: Minimum of First Degree in any discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: Minimum of 5 – 8 years cognate experience
• Professional Certification: CIBN
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills.
• Good communication skills
• A commitment to excellent customer service
• Strategic thinking and ability to analyze and solve problems quickly.
• Ability to work well with others and lead a team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Commercial Relationship Management Officer

Location: Ekiti
Employment Type: Full Time

Job Summary

• The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
• To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Responsibilities
Sales management:

• Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Strong communication and interpersonal skills and the ability to build and maintain relationships.
• To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
• Manages and maintains current commercial business relationships and seek new accounts through sales.
• Giving sales presentations to a range of prospective customers and engage in frequent storm
• Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Effectively convert service recovery to business opportunities and sustain client loyalty.
• Visiting clients and potential customers to evaluate needs or promote products and services.
• Coordinating sales efforts with marketing programs

Risk management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
• Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
• Ensure all documentation is valid and complete in assigned portfolio.
• Adhering to the Bank’s policies and procedures

Financial management:

• Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
• Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
• Analyze financial statements of new customer and evaluate all loan documents.
• Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
• Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
• Negotiating all contracts with prospective customers
• Answering customer questions about credit terms, products, prices and availability

Customer service:

• Deliver and always maintain customer service standards, for improved service delivery.
• Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
• Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
• Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
• Advice customers on financial services
• Handles customer complaints and solve problems.
• Engaging customers on banking products and services
• Approach and sign on new customers

People management:

• Collaborate with peers in the branch to ensure effective support and service delivery.
• Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
• Role model and live the Bank’s values while adhering to all corporate HR policies.
• Exhibit Good leadership skill.

Qualification and Skills
Below are qualifications required to work as a Commercial, RMO:

• Education: Minimum of First Degree in any discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: Minimum of 5 – 8 years cognate experience
• Professional Certification: CIBN
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills.
• Good communication skills
• A commitment to excellent customer service
• Strategic thinking and ability to analyze and solve problems quickly.
• Ability to work well with others and lead a team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Commercial Relationship Management Officer

Location: Ondo
Employment Type: Full Time

Job Summary

• The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
• To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Responsibilities
Sales management:

• Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Strong communication and interpersonal skills and the ability to build and maintain relationships.
• To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
• Manages and maintains current commercial business relationships and seek new accounts through sales.
• Giving sales presentations to a range of prospective customers and engage in frequent storm
• Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Effectively convert service recovery to business opportunities and sustain client loyalty.
• Visiting clients and potential customers to evaluate needs or promote products and services.
• Coordinating sales efforts with marketing programs

Risk management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
• Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
• Ensure all documentation is valid and complete in assigned portfolio.
• Adhering to the Bank’s policies and procedures

Financial management:

• Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
• Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
• Analyze financial statements of new customer and evaluate all loan documents.
• Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
• Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
• Negotiating all contracts with prospective customers
• Answering customer questions about credit terms, products, prices and availability

Customer service:

• Deliver and always maintain customer service standards, for improved service delivery.
• Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
• Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
• Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
• Advice customers on financial services
• Handles customer complaints and solve problems.
• Engaging customers on banking products and services
• Approach and sign on new customers

People management:

• Collaborate with peers in the branch to ensure effective support and service delivery.
• Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
• Role model and live the Bank’s values while adhering to all corporate HR policies.
• Exhibit Good leadership skill.

Qualification and Skills
Below are qualifications required to work as a Commercial, RMO:

• Education: Minimum of First Degree in any discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: Minimum of 5 – 8 years cognate experience
• Professional Certification: CIBN
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills.
• Good communication skills
• A commitment to excellent customer service
• Strategic thinking and ability to analyze and solve problems quickly.
• Ability to work well with others and lead a team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Commercial Relationship Management Officer

Location: Osun
Employment Type: Full Time

Job Summary

• The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
• To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Responsibilities
Sales management:

• Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Strong communication and interpersonal skills and the ability to build and maintain relationships.
• To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
• Manages and maintains current commercial business relationships and seek new accounts through sales.
• Giving sales presentations to a range of prospective customers and engage in frequent storm
• Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Effectively convert service recovery to business opportunities and sustain client loyalty.
• Visiting clients and potential customers to evaluate needs or promote products and services.
• Coordinating sales efforts with marketing programs

Risk management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
• Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
• Ensure all documentation is valid and complete in assigned portfolio.
• Adhering to the Bank’s policies and procedures

Financial management:

• Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
• Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
• Analyze financial statements of new customer and evaluate all loan documents.
• Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
• Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
• Negotiating all contracts with prospective customers
• Answering customer questions about credit terms, products, prices and availability

Customer service:

• Deliver and always maintain customer service standards, for improved service delivery.
• Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
• Consistent and frequent communication with clients providing complete, concise portfolio valuations and guidance.
• Serves as a problem-solver for the client, helping them identify investment criteria, and recognize and handle concerns that arise as consultation moves closer to decision.
• Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
• Advice customers on financial services
• Handles customer complaints and solves problems.
• Engaging customers on banking products and services
• Approach and sign on new customers

People management:

• Collaborate with peers in the branch to ensure effective support and service delivery.
• Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
• Role model and live the Bank’s values while adhering to all corporate HR policies.
• Exhibit Good leadership skills.

Qualification and Skills
Below are the qualifications required to work as a Commercial, RMO

• Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: Minimum of 5 – 8 years cognate experience
• Professional Certification: CIBN
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills.
• Good communication skills
• A commitment to excellent customer service
• Strategic thinking and ability to analyze and solve problems quickly.
• Ability to work well with others and lead a team.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online