Recruitment at WorQulture

WorQulture is an instructional design company specialised in developing systems, processes and learnings that encourage employee development and productivity.

We are recruiting qualified candidates to fill the position below:

Job Title: Executive Assistant

Location: Nigeria 
Employment Type: Full time

Responsibilities

• Assist with various administrative tasks, such as expense tracking, document preparation, filing, and data entry.
• Ability to manage business operations
• Collaborate with the MD on special projects related to the beauty industry. Conduct research, compile data, and create reports as needed.
• Organize and coordinate events, product launches, and industry-related functions. Manage guest lists and logistics.
• Plan and book travel arrangements, including flights, accommodations, and ground transportation. Prepare detailed itineraries and ensure smooth travel experiences.
• Prepare materials and agendas for meetings, ensuring MD is well-prepared and briefed on important topics.
• Coordinate and manage schedule, including meetings, appointments, and travel arrangements. Ensure that their time is optimized for productivity and balance.
• Maintain the highest level of confidentiality regarding sensitive information and business strategies.
• Act as a liaison between MD and internal and external stakeholders, including partners, clients, and team members.
• Run errands for the MD.

Requirements

• Bachelor’s Degree in any related field
• A minimum of 2 years experience as a personal assistant or executive assistant is preferred.
• Knowledge or interest in the beauty industry is a plus.
• Excellent organizational and time management skills.
• Strong communication and interpersonal abilities.
• Proficiency in Microsoft Office and scheduling software.
• Good Project management skills
• Ability to handle multiple tasks simultaneously and adapt to changing priorities.
• Discretion and a high level of integrity.
• Flexibility to work occasional evenings or weekends, as required.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should submit their CV to: careers@worqulture.com using the Job Title as the subject of the mail.

Job Title: Retail Sales Executive

Location: Nigeria 
Employment Type: Full time

Responsibilities

• Develop and execute sales strategies to meet and exceed store targets.
• Monitor sales performance metrics and analyze data to identify areas for improvement
• Lead by example in driving personal and team sales performance.
• Recruit, train, and develop a high-performing sales team.
• Provide ongoing coaching, feedback, and performance evaluations.
• Foster a positive and motivating work environment.
• Ensure the team delivers an exceptional customer experience consistent with our luxury brand.
• Handle complex customer inquiries and resolve issues efficiently.
• Develop and maintain strong relationships with high-value customers.
• Oversee daily store operations, ensuring a smooth and efficient workflow.
• Manage inventory levels and coordinate with the purchasing team to ensure optimal stock levels.
• Maintain visual merchandising standards to enhance the store’s luxury appeal.
• Collaborate with the marketing team to plan and execute in-store events and promotions.
• Utilize CRM systems to track customer preferences and tailor marketing efforts.
• Stay updated on industry trends and competitor activities to inform sales strategies.
• Prepare regular sales reports and present insights to senior management.
• Conduct market research to understand customer needs and identify new sales opportunities.
• Utilize sales data to forecast trends and set realistic sales goals.

Qualifications

• Bachelor’s Degree in Business, Marketing, or related field preferred.
• Minimum of 3 years of experience in sales management, preferably in a luxury retail store
• Strong leadership and team management abilities.
• Excellent interpersonal and communication skills.
• Proven track record of achieving sales targets.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office Suite and CRM software.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should submit their CV to: careers@worqulture.com using the Job Title as the subject of the mail.

Job Title: Administrative Coordinator

Location:  Nigeria
Employment Type: Full Time

Job Description

• We are seeking a highly organized and proactive Administrative Officer to join our team at a leading provider of tech solutions to businesses.
• The successful candidate will ensure the smooth and efficient running of our office, supporting various departments, and contributing to the overall productivity and effectiveness of our organization.

Responsibilities

• Oversee day-to-day office operations to ensure a well-organized and efficient work environment.
• Manage office supplies and inventory, ensuring timely procurement and stock management.
• Coordinate maintenance and repairs for office equipment and facilities.
• Handle incoming and outgoing correspondence, including emails, phone calls, and mail.
• Maintain and update company records, databases, and filing systems.
• Prepare, edit, and format documents, reports, and presentations.
• Organize and coordinate staff training sessions, workshops, and development programs.
• Process invoices, expense reports, and reimbursements.
• Assist in budget management and tracking office-related expenditures.
• Support the finance department with basic bookkeeping and financial reporting tasks.
• Plan and organize company meetings, events, and conferences.
• Prepare agendas, take minutes, and distribute follow-up action items for meetings.
• Coordinate travel arrangements and accommodations for staff and clients.
• Serve as the primary point of contact for clients, visitors, and external partners.
• Address inquiries and resolve issues in a timely and professional manner.
• Ensure a positive experience for all stakeholders interacting with the company.
• Ensure compliance with company policies, procedures, and relevant regulations.
• Assist in developing and updating office policies and procedures.
• Conduct regular reviews to ensure adherence to best practices and compliance standards.
• Facilitate internal communication and coordinate between different departments.
• Support senior management with administrative tasks and special projects.
• Assist in the dissemination of company-wide announcements and updates.

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field preferred.
• 2 years minimum experience as an Administrative Officer, Office Manager, or similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and office management software.
• Interpersonal skills
• Problem-Solving Oriented
• Proactive self motivated and confident
• Innovative and Tech Savvy
• Excellent written and verbal Skills

Salary
N150,000 / Month.

Application Closing Date
31st July, 2024.

How to Apply
Interested and qualified candidates should send CV to: careers@worqulture.com using the job title as the subject of the mail.

Job Title: Restaurant Customer Service Representative

Location: Nigeria
Employment Type: Full-time
Work hours: morning shift 8am – 4pm and evening shift (3pm – 10pm)
Work days: Monday- Sunday (One weekday off)

Job Description

• Our client , a top notch restaurant in Lagos, is in search of an experienced and enthusiastic customer service Lead who will be responsible for communicating with the business customers and assisting them with various requests and resolutions.
• The ideal candidate is expected to provide assistance to the Restaurant Manager to run the operations and to provide efficient, expedient and courteous service to customers leading to total customer and company satisfaction

Responsibilities 

• Direct requests and unresolved issues to the designated resource and ensure requests are fulfilled.
• Attract potential customers by answering product and service questions, suggesting information about other products and services.
• Record details of customer interactions and give reports to the Restaurant Manager Daily.
• Devise and implement means to collect feedback on our meals and service from
• Customers.
• Report to the Restaurant Manager daily on all status of customer service inquiries
• handled or being processed by the Team.
• Maintain a high degree of professionalism, ensure confidentiality at all times when
• interacting with customers.
• Ensure the highest level of accuracy and attention to detail in order to deliver
• excellent customer service.
• Obtain and examine all relevant information in order to assess validity of complaints
• and to determine possible causes
• Receive and process orders/requests and deliveries via social media, e-commerce
• platforms, and phone calls
• Update menus accordingly on all e-commerce platform
• Ensure achievement of individual KPIs daily.
• Any other duties assigned.

Qualifications

• Bachelor’s Degree in relevant field
• Minimum of 2 years experience in related field; preferably restaurant and food industry
• Attentiveness and patience for customers
• Amiable personality
• Excellent presentation skills
• Good command of written and oral English
• Must reside within close proximity to Lekki.

Salary
N100,000 per month.

Application Closing Date
31st July, 2024.

Method of Application
Interested and qualified candidates should submit their CV to: careers@worqulture.com using the Job Title as the subject of the mail.

Responsibilities
Operations Management:

• Develop and optimize workflow structures for efficient studio operations
• Manage daily schedules and appointments using company website and booking tools
• Ensure proper maintenance of studio and workstations
• Arrange regular maintenance services for all equipment

Team Leadership:

• Supervise staff, ensuring active fulfillment of roles
• Conduct weekly staff meetings
• Oversee staff training and resolve personnel issues

Financial Management:

• Prepare daily sales and weekly management reports
• Maintain updated records of costs and revenues (daily, monthly, quarterly) – Manage inventory, order products, and replenish stock
• Handle client payments and track all transactions

Customer Relations:

• Ensure client satisfaction through excellent service
• Handle and resolve all client complaints
• Build and maintain strong relationships with clients
• Manage correspondence via phone, WhatsApp, and email
• Update client information and database

Business Development:

• Identify growth opportunities and propose strategies to expand the business Analyze market trends and competitor activities to inform business decisions
• Develop partnerships with relevant industry players to enhance studio offerings
• Monitor and analyze the performance and effectiveness of development strategies
• Prepare and submit performance reports periodically

Social Media / Email Marketing:

• Post on Instagram three times a week
• Respond to DM requests
• Send out weekly newsletters
• Develop engaging content that showcases studio services and attracts potential clients
• Plan and execute marketing campaigns across platforms to drive sales

Qualifications

• Minimum of 2 years proven experience as a Business Operations Manager or similar role
• Bachelor’s degree from an accredited institution (Business Administration, Marketing, or related field preferred)
• Proficiency in Microsoft Suite, Email marketing tools, Google tools and Canva or Photoshop
• Experience with digital marketing and content creation is a plus

Required Skills:

• Social Media Management
• Knowledge of bookkeeping and financial reporting
• Excellent leadership, customer service, and communication skills Strong organizational and time management abilities
• Proactive and self-starting attitude
• Analytical thinking and problem-solving abilities
• Adaptability to changing industry trends
• Ability to multitask and prioritize effectively

Salary

• 180,000 – N200,000 monthly

Application Closing Date
1st August, 2024.

How to Apply
Interested and qualified candidates should send CV to: careers@worqulture.com using the job title as the subject of the mail.

Job Title: Kitchen Supervisor

Location: Nigeria 
Employment Type: Full-time
Availability to start: As soon as possible

Job Summary

• The Production Manager  will be responsible for the consistent preparation of innovative and Creative cuisine of the highest quality, presentation and Flavors for the restaurant food, resulting in outstanding guest Satisfaction.

Responsibilities

• Plan menus for the restaurant.
• Schedule and coordinate the work of chefs, cooks and other kitchen employees to assure that food preparation is economical and technically correct and within budgeted labour cost goals.
• Approve the requisition of products and other necessary food supplies.
• Ensure that high standards of sanitation, cleanliness and safety are always maintained throughout all kitchen areas.
• Establish control to minimise food and supply waste and theft.
• Safeguard all food preparation employees by implementing training to increase their knowledge about safety, sanitation and accident prevention principles.
• Develop standard recipes and techniques for food preparation and presentation which help to assure consistently high quality and to minimise food costs; exercise portion control for all items served and assist in establishing menu selling prices.
• Consult the Restaurant manager about food production aspects of special events being planned.
• Supervise the cooking of items that require skilful preparation.
• Ensure proper staffing for maximum productivity and high standards of quality; control food costs to achieve maximum profitability.
• Evaluate food products to ensure that quality standards are consistently attained.
• Interact with the kitchen team to ensure that food production consistently exceeds the expectations of members and guests.
• Assist in maintaining a high level of service principles in accordance with established standards.
• Evaluate products to assure that quality, price and related goods are consistently met
• Develop policies and procedures to enhance and measure quality; continually update written policies and procedures to reflect state-of-the-art techniques, equipment and terminology
• Establish and maintain a regular cleaning and maintenance schedule for all kitchen areas and equipment.
• Provide training and professional development opportunities for all kitchen staff.
• Ensure that representatives from the kitchen attend service line-ups and meetings.
• Periodically visit the dining area when it is open to welcome members.
• Support safe work habits and a safe working environment at all times.
• Ensure a safe working environment and attitude on the part of all employees in areas of Responsibility.
• Supervise and evaluate the performance of production and estimate costs and prepare Budgets
• Enforce health and safety precautions and ensure output meets quality standards.

Requirements

• A minimum of a bachelor’s degree in Business Administration, Marketing or any related field.
• Minimum of 5 years of work experience as a Production Manager, Food & Beverage Manager, Kitchen Supervisor in a Quick Service Restaurant.
• Previous experience in restaurant management.
• Excellent communication and listening skills.
• Strong attention to detail, observation, organisational, and leadership skills.

Work Hours:

• 8am –10pm Mondays – Sundays
• One weekday off (shift system is available)

Salary
N150,000 Monthly

Application Closing Date
31st August, 2024.

How to Apply
Interested and qualified candidates should send CV to: careers@worqulture.com using the job title as the subject of the mail.