Vacancies at SEND Freight

Vacancies at SEND Freight

SEND is a digital freight forwarder and customs broker for Africa. We manage the entire process of shipping freight by air and ocean, including customs clearance and supply chain finance -using software to provide quotes, document management, cost transparency and control across your supply chain.

We are recruiting to fill the position below:

Job Title: Senior Counsel

Location: Nigeria
Job type: Full time

Job Description

  • We are seeking a Senior Counsel with extensive experience in the logistics, freight forwarding, or technology sectors.
  • This role will ensure that SEND’s operations comply with legal, regulatory, and compliance requirements while supporting our commitment to ethical business practices.

Responsibilities

  • Draft and review contracts, including service agreements, non-disclosure agreements, and vendor contracts.
  • Assist with regulatory approvals and licensing applications, advising management on strategies for compliance.
  • Work with external counsel to negotiate and finalize commercial contracts and provide business-oriented legal advice.
  • Manage communications between SEND teams and external legal partners to ensure timely resolution of legal matters.
  • Advise on potential litigation issues and coordinate with external counsel on legal proceedings as necessary.
  • Develop policies and procedures in collaboration with the compliance team to ensure adherence to legal obligations across the organization.
  • Represent SEND in meetings with regulatory bodies, fostering relationships that align with company objectives.

Requirements

  • Minimum of 8 years of experience in a legal or compliance role, preferably within logistics or technology.
  • Strong knowledge of relevant laws and regulations affecting the freight forwarding industry.
  • Proven ability to provide forward-thinking legal advice on anticipated issues impacting business operations.
  • Excellent interpersonal skills to engage effectively with diverse stakeholders across various disciplines.
  • Strong initiative and self-motivation in a fast-paced environment.
  • Exceptional written and verbal communication skills, capable of simplifying complex legal concepts for non-legal audiences.
  • Ability to manage multiple projects simultaneously while meeting tight deadlines.

Application Closing Date
10th January, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head of Sales

Location: Nigeria
Job type: Full time

Job Description

  • We are seeking a results-driven Head of Sales to lead our team, drive customer acquisition, and achieve revenue growth.
  • Key responsibilities include meeting sales targets, building strong customer relationships, manage field sales executives, and analyzing market trends.
  • If you’re a dynamic leader with a proven sales record, we’d love to hear from you.

Responsibilities

  • Develop and implement strategic sales plans to achieve revenue targets.
  • Lead, motivate, and manage a team of field sales executives to meet and exceed sales goals.
  • Identify and pursue new business opportunities to expand our customer base.
  • Build and maintain strong relationships with key clients and stakeholders.
  • Monitor market trends and competitor activities to inform sales strategies.
  • Prepare and present sales reports and performance metrics to the management.

Requirements

  • Bachelor’s Degree in Business, Marketing, or a related field.
  • 7+ years of experience in sales leadership; at least 3 years of experience in logistics, freight forwarding, or ground transportation is a must.
  • Portfolio of achievements growing a business or product and consistently exceeding revenue targets and company goals
  • Knowledge of import, export, port operations, shipping, and customs clearance would be a major plus.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Analytical thinking with a strategic approach to problem-solving.
  • Proficiency in CRM software and sales tools.
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Application Closing Date
10th January, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Operations Associate

Location: Nigeria
Job type: Full time

Job Description

  • We are currently seeking an Operations Associate to join our dynamic team and contribute to our mission of operational excellence.
  • In this role, you will be an integral part of our operations department, responsible for supporting our logistics processes and ensuring that our supply chain runs smoothly and efficiently

Responsibilities

  • Assist in coordinating and optimizing logistics operations to ensure timely delivery of goods.
  • Prepare and analyze reports regarding operational performance and suggest areas for improvement.
  • Collaborate with vendors and clients to resolve any issues related to shipments and deliveries.
  • Help manage documentation related to shipments, including invoices, packing lists, and customs forms.
  • Coordinate with internal teams to ensure alignment on operational goals and performance metrics.
  • Support the implementation of new operational processes and technologies to enhance overall efficiency.

Requirements

  • Bachelor’s Degree in Business Administration, Logistics, Supply Chain Management, or a related field.
  • Proven experience in logistics or supply chain operations is highly desirable.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Excellent communication and interpersonal skills to effectively collaborate with various stakeholders.
  • Proficiency in Microsoft Office Suite, particularly Excel, and experience with logistics software is a plus.
  • Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities.

Application Closing Date
10th January, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Senior Customer Care Partner

Location: Nigeria
Job type: Full time

Job Description

  • Join our team as a Senior Customer Care Executive. In this key role, you will drive customer satisfaction and loyalty by serving as the primary contact for our clients.
  • Utilizing your expertise, you will deliver exceptional support, resolve issues efficiently, and ensure smooth communication between customers and internal teams.

Responsibilities

  • Serve as the primary point of contact for customers, building strong relationships and understanding their unique needs and goals
  • Guide clients through the onboarding process, ensuring a seamless setup and effective use of SEND’s platform and services.
  • Identify upselling opportunities aligned with customer needs while maintaining our brand image.
  • Address and resolve customer feedback, complaints, and concerns, working closely with internal teams to improve the overall customer experience.
  • Serve as the voice of the customer within the company, advocating for their needs and priorities to drive meaningful product enhancements and improvements.
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Requirements

  • Minimum of 5 years experience in a customer-facing role, preferably in the logistics or supply chain industry.
  • Strong communication skills, both written and verbal, with the ability to engage effectively with clients and colleagues.
  • Proven problem-solving skills and a customer-first mindset to address customer needs and challenges.
  • Exceptional organizational skills, with the ability to prioritize tasks in a fast-paced environment.
  • Experience with CRM software
  • A detail-oriented approach with a focus on accuracy and efficiency in managing customer information.
  • Ability to work independently as well as part of a collaborative team, demonstrating flexibility and adaptability.
  • Strong work ethic: You are self-driven and willing to do what it takes to deliver results.

Application Closing Date
10th January, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

 

 

Vacancies at SEND Freight

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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
  • All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
  • We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
  • Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

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