Recruitment at Havana Group

Havana Group has a number of companies under its porfolio. We’re into real estate, media, technology and hospitality. You will enjoy working with us if you’re a talented young, vibrant, energetic, creativeand ambitious individual who wants to work with a team of other champions, in an environment that sponsors growth and development. If you’re not intimidated with greatness, you’re welcome to join our team.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Enugu
Employment Type: Full-time

Job Description
Client Support & Communication:

Respond promptly to client inquiries viacalls, emails, and social media.
Handle concerns and complaints professionally, ensuring quick resolution.
Provide accurate information about the our services, media campaigns, and PR processes.

Relationship Management:

Serve as the first point of contact for clients, media personnel, and partners.
Assist in maintaining long-term relationships with clients and stakeholders.
Ensure clients receive timely updates and support.

Media & Public Relations Support:

Coordinate communications between clients and teams.
Assist in scheduling client interviews, press releases, and media events.
Manage media inquiries and direct them to the appropriate department.

Record-Keeping & Reporting:

Maintain accurate records ofcalls, emails, and client interactions.
Track client concerns and escalate unresolved issues to management.
Generate reports on client satisfaction, common concerns, and service improvements.

Crisis Management Support:

Assist in handling client or media-related crises professionally.
Provide timely updates to customers during crisis situations.
Follow the our crisis communication guidelines.

Administrative & Miscellaneous Duties:

Assist in onboarding new clients by guiding them through processes.
Collaborate with other departments to improve service delivery.
Stay updated on the latest industry trends and best practices.

Requirements

Candidates should possess HND / B.Sc Degrees with 2 – 5 years relevant work experience.

Salary
N100,000 Monthly.

Application Closing Date
31st March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: hr@9figuremedia.com using the Job Title as the subject of the mail.

Job Title: Social Media Marketer

Location: Enugu
Employment Type: Full-time

Job Description

We are looking for social media marketers to market our products and services online.
You will be responsible for creating shareable and engaging text content, managing posts, and responding to our followers and prospective clients to help achieve our marketing goals.
This role doesn’t require a lot of experience.
If you’re used to using social media networks with your smartphone, then this job might be for you, if you meet our basic requirements.

Responsibilities

Posting and sharing the company’s posts on social media networks including Facebook, Twitter, LinkedIn, and additional channels that may be deemed relevant
Create shareable content appropriate for specific platforms to drive traffic and customer engagement
Monitor and engage in relevant social discussions about our company, competitors, and/or industry, both from existing leads and customers as well as from brand-new audiences
Track, measure, and analyze all initiatives to report on social media ROI to managers

Requirements

A higher institution degree holder
Familiarity with online marketing channels
Up to date with the latest digital technologies and social media trends with a command of each network and their best practices
Creative thinker
Excellent communication skills
Knowledge of using Microsoft Office Suite or Adobe Suite is a bonus.

Application Closing Date
31st March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: hr@9figuremedia.com using the Job Title as the subject of the mail.

Job Title: Customer Relationship Officer

Location: Enugu
Employment Type: Full-time

Responsibilities
Customer Engagement & Support:

Act as the primary point of contact for customers, handling inquiries and concerns through calls, emails, and in-person interactions.
Ensure timely resolution of customer complaints and escalate unresolved issues when necessary.
Provide accurate information about company products, services, and policies.

Relationship Management:

Build and maintain strong relationships with both new and existing customers.
Identify customer needs and provide solutions to enhance satisfaction.
Follow up with clients to ensure their concerns are addressed and they remain engaged with the company.

Service Improvement & Feedback Management:

Gather and analyze customer feedback to identify trends and areas for improvement.
Work with internal teams to improve customer experience based on feedback.
Recommend process enhancements to boost customer satisfaction and retention.

Sales & Business Support:

Collaborate with the sales and marketing teams to support customer acquisition and retention strategies.
Promote company offerings and upsell products or services where applicable.
Assist in onboarding new customers and ensuring a smooth transition.

Crisis Management & Conflict Resolution:

Handle difficult customer interactions with professionalism and problem-solving skills.
Follow company protocols for managing disputes and escalating serious issues.
Ensure a positive resolution that aligns with company policies.

Administrative & Reporting Duties:

Maintain and update customer records in the company database.
Prepare regular reports on customer interactions, satisfaction levels, and service improvements.
Ensure compliance with company policies and industry regulations.

Key Skills & Qualifications

Bachelor’s Degree in Business Administration, Marketing, Communications, or a related field.
Proven experience in customer service, sales, or client relations.
Excellent verbal and written communication skills for handling calls and emails.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask and work in a fast-paced environment.
Proficiency in CRM software, Microsoft Office, and customer service tools.
Knowledge of customer service best practices and industry trends.

Salary
N100,000 – N150,000 Monthly.

Application Closing Date
31st March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: hr@9figuremedia.com using the Job Title as the subject of the mail.

Recruitment at Havana Group

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Important Notes

The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
We encourage all applicants to apply and do not discriminate in any recruitment process.
Applications submitted after the deadline will not be considered.
Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
Only qualified candidates will be invited for an interview

Publisher’s Note:

Deroundtable.com is a blog about jobs, vacancies, and job opportunities. We share daily updates of available jobs, vacancies, local and international scholarships, loans and grants from government/international organisations.

Dearoundtable.com is not an agent of this organization, and we cannot assist any candidate in obtaining a job, loan, grant or scholarship. We only share information for those interested in applying.

Dearoundtable admins will never contact any candidate requesting payment like me or requesting an OTP token.

Our services are completely free.
Beware of scammers

Join Our WhatsApp Channel

JOB SEARCH

Tired of applying for many job offers and not getting interviews?

We have the solution you are looking for!

Most of our clients testified of getting up to 3 interviews in a week after renewing our professional resume and using our creative cover letter and LinkedIn profile improvement services.

We offer:
* Creative and Professional CV Services
* Creative services and cover letter
* Professional profile improvement services on LinkedIn.

MUST READ: How to Write Your Own Professional CV (Curriculum Vitae)

RECOMMENDED SCHOLARSHIP SEARCH FOR INTERNATIONAL STUDENTS

Premium Trust Bank Graduate Trainee Program 2025 | Application Guide

HOW TO WRITE A JOB APPLICATION COVER LETTER

Do you see? This isn’t rocket science. It’s just a message supporting your application.

CLICK HERE FOR GUIDE ON HOW TO WRITE A COVER LETTER

CAREER GUIDE

If you have a growth mindset, you can close the skills gap and create more exciting job opportunities for yourself. CLICK HERE FOR BEST CAREER ADVICE/GUIDE

Important Notes

The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
We encourage all applicants to apply and do not discriminate in any recruitment process.
Applications submitted after the deadline will not be considered.
Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
Only qualified candidates will be invited for an interview

Publisher’s Note:

Deroundtable.com is a blog about jobs, vacancies, and job opportunities. We share daily updates of available jobs, vacancies, local and international scholarships, loans and grants from government/international organisations.

Dearoundtable.com is not an agent of this organization, and we cannot assist any candidate in obtaining a job, loan, grant or scholarship. We only share information for those interested in applying.

Dearoundtable admins will never contact any candidate requesting payment like me or requesting an OTP token.

Our services are completely free.
Beware of scammers

× Join Our Whatsapp Group Join Our Telegram Channel

Recruitment at Havana Group

Recruitment at Havana Group

MUST READ: How to Write Your Own Professional CV (Curriculum Vitae)

RECOMMENDED SCHOLARSHIP SEARCH FOR INTERNATIONAL STUDENTS

Premium Trust Bank Graduate Trainee Program 2025 | Application Guide

HOW TO WRITE A JOB APPLICATION COVER LETTER

CAREER GUIDE

MUST READ: How to Write Your Own Professional CV (Curriculum Vitae)

RECOMMENDED SCHOLARSHIP SEARCH FOR INTERNATIONAL STUDENTS

Premium Trust Bank Graduate Trainee Program 2025 | Application Guide

HOW TO WRITE A JOB APPLICATION COVER LETTER

CAREER GUIDE

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