Recruitment at Wema Bank Plc

Massive Recruitment for Support Officer at Wema BankRecruitment at Wema Bank Plc

Wema Bank Plc – Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

We are recruiting to fill the position below:

Job Title: SARA Program Manager

Location: Nigeria
Employment Type: Full-time

Job Summary

  • Role Owner is expected to create avenues to build a thriving online presence for the SARA community and all our social media platforms.

Key Expectations
A successful SARA Community Manager should fulfill the following duties and responsibilities:
Community Engagement & Activation:

  • Develop and execute strategies to foster an active, supportive, and vibrant community, both online and offline.
  • Organize and manage events, webinars, and discussions to drive engagement and interaction among members.
  • Respond promptly to community inquiries, comments, and feedback, ensuring high levels of responsiveness.

Content Creation & Management:

  • Create and curate compelling, informative, and inspiring content for the SARA initiative, community and social media platforms, including articles, posts, videos, and infographics.
  • Manage the content calendar to ensure consistent and timely delivery of materials aligned with SARA’s mission.
  • Collaborate with the SARA team and marketing teams to brainstorm ideas and maintain cohesive messaging across platforms.

Social Media Oversight:

  • Strategically oversee SARA community’s social media accounts (Facebook, Instagram, Twitter, LinkedIn, YouTube, etc.) in collaboration with the Bank’s content and marketing team.
  • Monitor and analyze social media performance metrics to optimize engagement strategies.
  • Leverage trends, hashtags, and opportunities to maximize reach and visibility.
  • Implement strategies to grow the social media community to a minimum of one million followers within a year.

Community Growth & Outreach:

  • Work with the Community Manager to Design and implement growth strategies to expand the SARA community both online and offline.
  • Build partnerships with influencers, brands, and organizations aligned with SARA’s vision to enhance awareness and membership.
  • Create targeted campaigns to onboard new members and ensure retention of existing ones.

Member Experience & Feedback:

  • Conduct surveys, polls, and feedback sessions to understand community needs and improve user experience.
  • Analyze insights and feedback to refine community initiatives and platform enhancements.
  • Provide personalized support to members, ensuring a welcoming and inclusive environment.

Reporting & Analytics:

  • Track and report key performance metrics related to community engagement, growth, and social media impact.
  • Prepare weekly and monthly reports highlighting activities, successes, challenges, and recommendations.
  • Utilize data-driven insights to refine strategies and improve outcomes.

Collaboration & Strategy:

  • Work closely with the SARA by WEMA team to align initiatives with the broader mission of empowering women.
  • Participate in strategic planning sessions to identify opportunities for community growth and engagement.
  • Stay informed on industry trends, best practices, and emerging platforms to keep the community innovative and relevant.

Qualifications & Experience
The Program Manager is expected to possess the following:

  • BSc. Holder with minimum of 5 years Experience as a community manager
  • Proven experience in Community Management, Social Media Management, or related fields.
  • Strong skills in content creation, including developing engaging and dynamic digital content.
  • Excellent communication and interpersonal skills to inspire and connect with a diverse audience.
  • Proficiency in data analysis and reporting to measure and evaluate engagement metrics.
  • Collaborative mindset and ability to adapt to evolving priorities in a dynamic environment.

Professional Competencies:

  • Presentation Skills
  • Community Management
  • Data Analysis
  • Reporting
  • Customer Need Identification
  • Policy Formulation and Implementation
  • Social Media Management
  • Content Creation
  • Problem-Solving and Conflict Resolution
  • Interpersonal and Communication Skills
  • Strategic Planning and Execution
  • Digital Marketing and SEO Skills
  • Project Management
  • Networking and Partnership Development
  • Trend Analysis and Market Research
  • Email Marketing and Campaign Management
  • Customer Feedback Analysis and Implementation

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Commercial Relationship Management Officer

Location: Yenagoa, Bayelsa
Employment Type: Full-time

Job Details
Sales management:

  • Execute branch retail and  commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
  • Strong communication and interpersonal skills and the ability to build and maintain relationships.
  • To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
  • To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
  • Manages and maintains current commercial business relationships and seek new accounts through sales.
  • Giving sales presentations to a range of prospective customers and engage in frequent storm
  • Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
  • Effectively convert service recovery to business opportunities and sustain client loyalty.
  • Visiting clients and potential customers to evaluate needs or promote products and services.
  • Coordinating sales efforts with marketing programs

Risk management:

  • Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
  • Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
  • Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
  • Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
  • Ensure all documentation is valid and complete in assigned portfolio.
  • Adhering to the Bank’s policies and procedures

Financial management:

  • Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
  • Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
  • Analyze financial statements of new customer and evaluate all loan documents.
  • Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
  • Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
  • Negotiating all contracts with prospective customers
  • Answering customer questions about credit terms, products, prices and availability

Customer service:

  • Deliver and always maintain customer service standards, for improved service delivery.
  • Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
  • Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
  • Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
  • Consistent and frequent communication with client, providing complete, concise portfolio valuations and guidance.
  • Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
  • Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
  • Advice customers on financial services
  • Handles customer complaints and solves problems.
  • Engaging customers on banking products and services
  • Approach and sign on new customers

People management:

  • Collaborate with peers in the branch to ensure effective support and service delivery.
  • Contribute to developing a positive and proactive culture, including meeting all safety and wellbeing compliance requirements.
  • Role model and live the Bank’s values while adhering to all corporate HR policies.
  • Exhibit Good leadership skills.

Qualifications and Skills
Below are the qualifications required to work as a Commercial, RMO

  • Education: Minimum of a First Degree in Any Discipline. Additional Qualification will be an Added Advantage
  • Specialized knowledge: Minimum of 2 – 8 years cognate experience
  • Professional Certification: CIBN
  • Experience: Sales and Marketing
  • Digitally Savvy
  • Superb interpersonal skills.
  • Good communication skills
  • A commitment to excellent customer service
  • Strategic thinking and ability to analyze and solve problems quickly.
  • Ability to work well with others and lead a team.

Application Closing Date
15th March, 2025

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Commercial Relationship Management Officer

Location: Enugu
Job Type: Full Time

Job Summary

  • The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
  • To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Responsibilities
Sales management:

  • Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
  • Strong communication and interpersonal skills and the ability to build and maintain relationships.
  • To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
  • To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.

Requirements
Below are qualifications required to work as a Commercial, RMO:

  • Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
  • Specialized knowledge: Minimum of 2 – 8 years cognate experience
  • Professional Certification: CIBN
  • Experience: Sales and Marketing
  • Digitally Savvy
  • Superb interpersonal skills.
  • Good communication skills
  • A commitment to excellent customer service
  • Strategic thinking and ability to analyze and solve problems quickly.
  • Ability to work well with others and lead a team.
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Application Closing Date.
15th March,2025

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Commercial Relationship Management Officer

Location: Benin, Edo
Employment Type: Full-time

Job Summary

  • The Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
  • To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Details
Sales management:

  • Execute branch retail and  commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
  • Strong communication and interpersonal skills and the ability to build and maintain relationships.
  • To focus on driving customer acquisition and growing volumes in the commercial business in the Bank through opening of different types of accounts.
  • To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
  • Manages and maintains current commercial business relationships and seeks new accounts through sales.
  • Giving sales presentations to a range of prospective customers and engaging in frequent storm
  • Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
  • Effectively convert service recovery to business opportunities and sustain client loyalty.
  • Visiting clients and potential customers to evaluate needs or promote products and services.
  • Coordinating sales efforts with marketing programs

Risk management:

  • Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
  • Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks/losses.
  • Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
  • Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the bank’s policies and procedures.
  • Ensure all documentation is valid and complete inthe  assigned portfolio.
  • Adhering to the Bank’s policies and procedures

Financial management:

  • Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
  • Perform prequalification assessment and analysis of financial condition and risk of financing requests within the framework of Bank credit culture and current economic and industry trends.
  • Analyze financial statements of new customers and evaluate all loan documents.
  • Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
  • Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
  • Negotiating all contracts with prospective customers
  • Answering customer questions about credit terms, products, prices and availability

Customer service:

  • Deliver and always maintain customer service standards for improved service delivery.
  • Log customers’ complaints through the customer query register, identifying the root causes and addressing them at the source to prevent recurrence.
  • Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
  • Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
  • Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
  • Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
  • Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
  • Advice customers on financial services
  • Handles customer complaints and solve problems.
  • Engaging customers on banking products and services
  • Approach and sign on new customers

People management:

  • Collaborate with peers in the branch to ensure effective support and service delivery.
  • Contribute to developing a positive and proactive culture, including meeting all safety and well-being compliance requirements.
  • Role model and live the Bank’s values while adhering to all corporate HR policies.
  • Exhibit Good leadership skills.

Qualifications and Skills
Below are the qualifications required to work as a Commercial, RMO

  • Education: Minimum of a First Degree in Any Discipline. Additional Qualification will be an Added Advantage
  • Specialized knowledge: Minimum of 2 – 8 years cognate experience
  • Professional Certification: CIBN
  • Experience: Sales and Marketing
  • Digitally Savvy
  • Superb interpersonal skills.
  • Good communication skills
  • A commitment to excellent customer service
  • Strategic thinking and ability to analyze and solve problems quickly.
  • Ability to work well with others and lead a team.

Benefits

  • Parental Leave (Paternity and Maternity)
  • Year-End Bonus (13th month)
  • Company Events
  • Competitive Pay
  • Leave Allowance.

Application Closing Date
15th March, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Commercial Relationship Management Officer

Location: Onitsha, Anambra
Employment Type: Full time

Job Summary

  • The Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
  • To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Details
Sales management:

  • Execute branch retail and  commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
  • Strong communication and interpersonal skills and the ability to build and maintain relationships.
  • To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
  • To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
  • Manages and maintains current commercial business relationships and seek new accounts through sales.
  • Giving sales presentations to a range of prospective customers and engage in frequent storm
  • Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
  • Effectively convert service recovery to business opportunities and sustain client loyalty.
  • Visiting clients and potential customers to evaluate needs or promote products and services.
  • Coordinating sales efforts with marketing programs.

Risk management:

  • Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
  • Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
  • Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
  • Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
  • Ensure all documentation is valid and complete in assigned portfolio.
  • Adhering to the Bank’s policies and procedures

Financial management:

  • Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
  • Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
  • Analyze financial statements of new customer and evaluate all loan documents.
  • Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
  • Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
  • Negotiating all contracts with prospective customers
  • Answering customer questions about credit terms, products, prices and availability

Customer service:

  • Deliver and always maintain customer service standards, for improved service delivery.
  • Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
  • Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
  • Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
  • Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
  • Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
  • Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
  • Advice customers on financial services
  • Handles customer complaints and solve problems.
  • Engaging customers on banking products and services
  • Approach and sign on new customers

People management:

  • Collaborate with peers in the branch to ensure effective support and service delivery.
  • Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
  • Role model and live the Bank’s values while adhering to all corporate HR policies.
  • Exhibit Good leadership skill.
See also  Ecobank Nigeria Is Hiring a Finance Officer 2026 | Apply Before May 26

Qualification and Skills

  • Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
  • Specialized knowledge: Minimum of 2 – 8 years cognate experience
  • Professional Certification: CIBN
  • Experience: Sales and Marketing
  • Digitally Savvy
  • Superb interpersonal skills.
  • Good communication skills
  • A commitment to excellent customer service
  • Strategic thinking and ability to analyze and solve problems quickly.
  • Ability to work well with others and lead a team.

Application Closing Date
15th March, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Commercial Relationship Management Officer

Locations: Asaba & Warri – Delta
Employment Type: Full-time

Job Details
Sales management:

  • Execute branch retail and  commercial sales strategy reflective of the local market conditions to ensure that sales targets are met.
  • This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
  • Strong communication and interpersonal skills and the ability to build and maintain relationships.
  • To focus on driving customer acquisition and growing volumes in the commercial business in the Bank through opening of different types of accounts.
  • To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
  • Manages and maintains current commercial business relationships and seeks new accounts through sales.
  • Giving sales presentations to a range of prospective customers and engaging in frequent storm
  • Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
  • Effectively convert service recovery to business opportunities and sustain client loyalty.
  • Visiting clients and potential customers to evaluate needs or promote products and services.
  • Coordinating sales efforts with marketing programs

Risk management:

  • Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
  • Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks/losses.
  • Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
  • Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the bank’s policies and procedures.
  • Ensure all documentation is valid and complete inthe  assigned portfolio.
  • Adhering to the Bank’s policies and procedures

Financial management:

  • Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
  • Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
  • Analyze financial statements of new customer and evaluate all loan documents.
  • Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
  • Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
  • Negotiating all contracts with prospective customers
  • Answering customer questions about credit terms, products, prices and availability

Customer service:

  • Deliver and always maintain customer service standards for improved service delivery.
  • Log customers’ complaints through the customer query register, identifying the root causes and addressing them at sthe ource to prevent recurrence.
  • Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
  • Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
  • Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
  • Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
  • Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
  • Advice customers on financial services
  • Handles customer complaints and solve problems.
  • Engaging customers on banking products and services
  • Approach and sign on new customers

People management:

  • Collaborate with peers in the branch to ensure effective support and service delivery.
  • Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
  • Role model and live the Bank’s values while adhering to all corporate HR policies.
  • Exhibit Good leadership skill.

Qualification and Skills
Below are the qualifications required to work as a Commercial, RMO

  • Education: Minimum of a First Degree in Any Discipline. Additional Qualification will be an Added Advantage
  • Specialized knowledge: Minimum of 2 – 8 years cognate experience
  • Professional Certification: CIBN
  • Experience: Sales and Marketing
  • Digitally Savvy
  • Superb interpersonal skills.
  • Good communication skills
  • A commitment to excellent customer service
  • Strategic thinking and ability to analyze and solve problems quickly.
  • Ability to work well with others and lead a team.

Application Closing Date
15th March, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Commercial Relationship Management Officer

Location: Calabar, Cross River
Employment Type: Full-time

Job Summary

  • The Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
  • To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Description
Sales management:

  • Execute branch retail and  commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
  • Strong communication and interpersonal skills and the ability to build and maintain relationships.
  • To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
  • To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
  • Manages and maintains current commercial business relationships and seek new accounts through sales.
  • Giving sales presentations to a range of prospective customers and engage in frequent storm
  • Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
  • Effectively convert service recovery to business opportunities and sustain client loyalty.
  • Visiting clients and potential customers to evaluate needs or promote products and services.
  • Coordinating sales efforts with marketing programs

Risk management:

  • Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
  • Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
  • Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
  • Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
  • Ensure all documentation is valid and complete in assigned portfolio.
  • Adhering to the Bank’s policies and procedures.

Financial management:

  • Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
  • Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
  • Analyze financial statements of new customer and evaluate all loan documents.
  • Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
  • Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
  • Negotiating all contracts with prospective customers
  • Answering customer questions about credit terms, products, prices and availability.

Customer service:

  • Deliver and always maintain customer service standards, for improved service delivery.
  • Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
  • Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
  • Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
  • Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
  • Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
  • Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
  • Advice customers on financial services
  • Handles customer complaints and solve problems.
  • Engaging customers on banking products and services
  • Approach and sign on new customers.

People management:

  • Collaborate with peers in the branch to ensure effective support and service delivery.
  • Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
  • Role model and live the Bank’s values while adhering to all corporate HR policies.
  • Exhibit good leadership skill.

Qualifications and Skills

  • Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
  • Specialized knowledge: Minimum of 2 – 8 years cognate experience
  • Professional Certification: CIBN
  • Experience: Sales and Marketing
  • Digitally Savvy
  • Superb interpersonal skills.
  • Good communication skills
  • A commitment to excellent customer service
  • Strategic thinking and ability to analyze and solve problems quickly.
  • Ability to work well with others and lead a team.
See also  NCDMB Is Training 10,000 Nigerians for Oil & Gas Jobs in 2026

Application Closing Date
15th March, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

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  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

Publisher’s Note:

Deroundtable.com is a blog about jobs, vacancies, and job opportunities. We share daily updates of available jobs, vacancies, local and international scholarships, loans and grants from government/international organisations.

Dearoundtable.com is not an agent of this organization, and we cannot assist any candidate in obtaining a job, loan, grant or scholarship. We only share information for those interested in applying.

Dearoundtable admins will never contact any candidate requesting payment like me or requesting an OTP token.

Our services are completely free.
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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
  • All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
  • We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
  • Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

Publisher’s Note:

Deroundtable.com is a blog about jobs, vacancies, and job opportunities. We share daily updates of available jobs, vacancies, local and international scholarships, loans and grants from government/international organisations.

Dearoundtable.com is not an agent of this organization, and we cannot assist any candidate in obtaining a job, loan, grant or scholarship. We only share information for those interested in applying.

Dearoundtable admins will never contact any candidate requesting payment like me or requesting an OTP token.

Our services are completely free.
Beware of scammers

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