Vacancies at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer – Azure Identity

Location: Nigeria

Responsibilities

• The Azure Identity team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.
• This is an experienced technical team who supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery.
• You’ll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large companies.

This Role Will

• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
• Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
• Mentor junior support engineers as needed or requested by management.

Qualifications
This role is a good fit for you if:

• You’re technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.
• You love technology, understand it, and are adept at using it.
• You’re proficient in both written and oral English.
• You enjoy solving complex technical issues.
• You’re customer-obsessed, take the initiative, and exceed expectations.

In This Role:

• Proven work experience with IT or technical proficiency. 2-3 years’ of IT experience is preferred.
• Must have completed the compulsory 1-year NYSC or have an exemption certificate.
• A Bachelor’s degree in IT-related discipline is preferred.
• Certifications relevant to the product are an added advantage
• Customer support experience (customer obsessed, innovative and result oriented)
• Professional fluency in English is essential, both written and spoken.
• Passion for solving complex technical issues.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Responsibilities

• This role focuses on providing exceptional customer support, not on hands-on development.
• The Azure Platform Technical Support (APTS) team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.
• This is an experienced technical team who supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery.
• You’ll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large companies.

This Role Will:

• Serve as the assigned customers’ personal point of contact for all product-related issues in order to build and maintain relationships.
• Manage customer expectations, implement action plans and communicate timely, professional updates throughout technical issue resolution.
• Deliver exceptional Premium Service, exceeding customer expectations to secure renewals and work with managers on at-risk accounts.
• Develop a deep technical understanding of the customer’s specific environment to research and identify appropriate remediation, collaborating with the Technical Account Manager, Enterprise Support Manager, and Customer Account Manager as needed.
• Create knowledge articles when helpful for teams and customers.
• Independently manage case load and stay on target to meet support standards.
• Collaborate with other teams as needed to resolve cross-team and cross-product issues.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.

Qualifications
APTS is a good fit for you if:

• You’re technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.
• You love technology, understand it, and are adept at using it.
• You’re proficient in both written and oral English.
• You enjoy solving complex technical issues.
• You’re customer-obsessed, take the initiative, and exceed expectations.

In This Role

• 3 – 5 years of experience in technical and customer support roles are required.
• Must have completed the compulsory 1-year NYSC or have an exemption certificate.
• Higher level education in a relevant technology field, comparable experience in technical support, or relevant technical certifications are required.
• Advanced proficiency with hardware, software, operating systems, and/or programming languages required.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Technical Support Engineer – Dynamics ERP

Location: Nigeria

Responsibilities

• The Microsoft Dynamics ERP team provides support for top-of-the-line business applications from Microsoft, their partners, and their customers around the globe, including Dynamics 365 Operations, Dynamics 365 Business Central (ERP) etc., a next-generation software integration/automation.
• First-level Support Engineers work directly with customers on cases, maintaining communication via phone, email, and remote support screensharing.
• To resolve issues quickly, you will collaborate with peers, technical leads, high-level Microsoft engineering teams, and other product teams.

This Role Will

• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Diagnose and resolve technical issues in Microsoft Dynamics ERP
• Research questions using available information resources and advise customers on appropriate action
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
• To use professional business language when communicating verbally or in written with the customers.
• Comply with and execute appropriately all specific tasks related to the position or ad hoc tasks

Qualifications
Dynamics ERP is a good fit for you if possess the followings:
Main Skills/Competencies Requirement

• Fluency in English (written and spoken)
• Must have completed the compulsory 1-year NYSC or have an exemption certificate
• Time Management and multitasking
• Superior researching, problem-solving and troubleshooting skills
• Excellent customer service skills (customer centric)
• Adaptability to work independently and as part of a team, bringing in experts when needed
• Passion for technology
• Self-learner, striving for continuous development
• Technical / Analytical thinking
• Basic computer usage skills
• Ability to work in dynamic environment and adapt to changes
• Ability to work under pressure

Nice-to-Have Skills/Competencies:

• Microsoft Dynamics ERP
• SQL Server
• Exchange
• SharePoint
• Azure
• IIS
• Active Directory
• Windows Server 2012 R2

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Technical Support Engineer – Azure Networking

Location: Nigeria

Job Summary

• At TeKnowledge we help governments, businesses, and technology providers not only navigate but thrive in today’s complex technology landscape.
• Our services provide unparalleled value and impact to our clients across cybersecurity, advanced technical skilling, and enterprise technical support.
• We are committed to enabling technology, AI, CX, and security, uniquely positioning us in the market, and ensuring our customers are equipped to achieve their strategic goals.

Responsibilities

• The Azure Networking team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.
• This is an experienced technical team who supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery.
• You’ll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large companies.

This Role Will:

• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
• Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
• Mentor junior support engineers as needed or requested by management.

Qualifications
This role is a good fit for you if:

• You’re technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.
• You love technology, understand it, and are adept at using it.
• You’re proficient in both written and oral English.
• You enjoy solving complex technical issues.
• You’re customer-obsessed, take the initiative, and exceed expectations.

In This Role:

• A Bachelor’s degree in IT-related discipline is preferred.
• Proven work experience with IT or technical proficiency. 2-3 years’ of IT experience is preferred.
• Must have completed the compulsory 1-year NYSC or have an exemption certificate.
• Certifications relevant to the product are an added advantage.
• Customer support experience (customer obsessed, innovative and result oriented).
• Professional fluency in English is essential, both written and spoken.
• Passion for solving complex technical issues.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Technical Support Engineer – Azure Developer

Location: Nigeria

Responsibilities

• This role focuses on providing exceptional customer and technical support, not software development.
• The Azure Developer team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure. This is an experienced technical team who supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery. You’ll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large companies.

This Role Will:

• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
• Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
• Mentor junior support engineers as needed or requested by management.

Qualifications
This role is a good fit for you if:

• You’re technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.
• You love technology, understand it, and are adept at using it.
• You’re proficient in both written and oral English.
• You enjoy solving complex technical issues.
• You’re customer-obsessed, take the initiative, and exceed expectations.

In This Role:

• Proven work experience with IT or technical proficiency. 2-3 years’ of IT experience is preferred.
• Must have completed the compulsory 1-year NYSC or have an exemption certificate.
• A Bachelor’s degree in IT-related discipline is preferred.
• Customer support experience (customer obsessed, innovative and result oriented).
• General understanding of Cloud Computing
• Good knowledge of APIs
• Professional fluency in English is essential, both written and spoken.
• Passion for solving complex technical issues.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Tech Support Engineer 3 – Dev & Oss

Location: Nigeria

Responsibilities

• This role focuses on providing exceptional customer support, not on hands-on development.
• The Azure Platform Technical Support (APTS) team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure.
• This is an experienced technical team who supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery.
• You’ll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large companies.

This Role Will:

• Serve as the assigned customers’ personal point of contact for all product-related issues in order to build and maintain relationships.
• Manage customer expectations, implement action plans and communicate timely, professional updates throughout technical issue resolution.
• Deliver exceptional Premium Service, exceeding customer expectations to secure renewals and work with managers on at-risk accounts.
• Develop a deep technical understanding of the customer’s specific environment to research and identify appropriate remediation, collaborating with the Technical Account Manager, Enterprise Support Manager, and Customer Account Manager as needed.
• Create knowledge articles when helpful for teams and customers.
• Independently manage case load and stay on target to meet support standards.
• Collaborate with other teams as needed to resolve cross-team and cross-product issues.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.

Qualifications
APTS is a good fit for you if:

• You’re technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.
• You love technology, understand it, and are adept at using it.
• You’re proficient in both written and oral English.
• You enjoy solving complex technical issues.
• You’re customer-obsessed, take the initiative, and exceed expectations.

In This Role

• 3 – 5 years of experience in technical and customer support roles are required.
• Must have completed the compulsory 1-year NYSC or have an exemption certificate.
• Higher level education in a relevant technology field, comparable experience in technical support, or relevant technical certifications are required.
• Advanced proficiency with hardware, software, operating systems, and/or programming languages required.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online