Recruitment at The People Practice

Job Title: Senior Technical Support Manager

Location: Nigeria
Employment Type: Full-time

Summary

• We are looking for a Senior Technical Support Manager who will play a pivotal role in ensuring the success of our customers by providing advanced technical assistance, managing key accounts and driving customer satisfaction.
• The ideal candidate will serve as a bridge between our technical and customer success teams, ensuring that customer issues are resolved efficiently while also helping customers maximize their use of our platform.
• This role is ideal for someone with a strong technical background, experience in customer success, and the ability to troubleshoot complex issues while fostering strong client relationships.

Responsibilities
Technical Support & Troubleshooting:

• Serve as the primary point of contact for technical escalations and troubleshooting issues related to the organization’s Platform.
• Diagnose and resolve technical issues, working closely with engineering and product teams to escalate when necessary.
• Maintain deep product knowledge to provide accurate resolutions and proactive guidance to customers.
• Analyze recurring customer issues and collaborate with the development team to implement long-term solutions.
• Ensure timely responses to support tickets, adhering to SLAs and best practices.

Account Management & Customer Success:

• Develop strong relationships with key accounts, ensuring their needs are met and maximizing their satisfaction.
• Guide customers in best practices, onboarding, and optimizing their use of our platform.
• Monitor customer engagement and proactively identify opportunities to enhance their experience.
• Work cross-functionally with sales, product, and engineering teams to ensure a seamless customer journey.
• Provide insights and feedback from customers to inform product improvements and feature enhancements.

Process Improvement & Documentation:

• Maintain and update knowledge base articles, FAQs, and technical documentation to improve self-service options for customers.
• Identify gaps in existing support processes and recommend improvements to enhance efficiency.
• Train and mentor junior support associates to improve overall team performance.

Qualifications

• Interested candidates should possess a Bachelor’s Degree with 3 – 5 years of experience in technical support, account management, or customer success, preferably in a SaaS, fintech, or tech-driven company.
• Strong technical background in troubleshooting APIs, databases, cloud platforms, or enterprise software.
• Experience working with CRM tools (e.g., Zendesk, Salesforce, HubSpot) and ticketing systems.
• Ability to read and analyze log files, error reports, and system configurations to diagnose issues.
• Customer-centric mindset, with a track record of building and maintaining positive client relationships.
• Familiarity with scripting or coding (e.g., SQL, Python, PHP, or JavaScript) is a plus.
• Experience working with cross-functional teams including sales, product, and engineering.
• Ability to work independently, prioritize multiple tasks, and thrive in a fast-paced environment.

Must have skills:

• Excellent communication skills – able to translate complex technical issues into simple, customer-friendly solutions.
• Ability to work independently, prioritize multiple tasks, and thrive in a fast-paced environment.

Application Closing Date
30th May, 2025.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Head of Finance

Location: Nigeria
Employment Type: Full-time

Job Summary

• Our client is looking to hire a Head of Finance who will be the architect of the organization’s financial strategy and structure. This role will be responsible for building the financial foundation that enables the organization ambitious growth while ensuring the company scale sustainably and efficiently.
• The ideal candidate will work closely with leadership to translate the organization vision into actionable financial plans and metrics, ensuring the company makes strategic decisions based on solid financial analysis.

Responsibilities

• Strategic Financial Planning- You’ll own the company financial strategy development and execution. This means creating comprehensive financial models that support the company’s growth, analyzing new opportunities, and ensuring the company’s resource allocation aligns with the company’s strategic priorities. You’ll build frameworks for evaluating initiatives across different markets and help leadership make data-driven decisions about where and how the company grows.
• Financial Management and Control- You’ll establish the processes and controls that keep the company business financially healthy. This includes developing budgeting systems, implementing financial policies, and ensuring the company maintain strong financial discipline as the company scales. You’ll create frameworks for managing departmental budgets and tracking performance against financial targets.
• Business Performance and Analytics- You’ll develop the metrics and analysis frameworks that help us understand the company’s business performance deeply. This includes creating comprehensive KPIs, analyzing unit economics across different services, and providing insights that drive business optimization. You’ll build the systems that help us measure and improve the company’s financial efficiency across all operations.
• Team Leadership -You’ll build and lead the company’s finance function, including managing the company’s Financial Controller and developing the company’s finance team. This means creating clear career paths, developing team capabilities, and fostering a culture of excellence in financial management. You’ll ensure the company has the right people and skills to support the company’s growth.
• Treasury Management– You’ll optimize returns on cash holdings while maintaining operational liquidity, develop secure strategies for managing crypto holdings, and mitigate currency exposure through hedging solutions. You’ll stay ahead of financial regulations to ensure compliance across markets and identify opportunities for risk-adjusted returns through FX trading and digital asset investments, safeguarding the financial stability of the company’s cross-border payments business.

Qualifications

• Minimum Bachelor’s degree in Finance, Accounting or related field.
• Minimum of 8+ years in strategic finance roles, ideally in high-growth technology companies.
• Experience likely includes strategic financial planning and analysis, building and leading finance teams and managing rapid growth and scale.
• Experience with modern financial infrastructure that combines traditional payment rails with cryptocurrency networks.
• Business performance analysis and optimization and creating financial models and frameworks experiences is a plus.
• Experience in founding or being part of an early-stage startup team is a strong advantage.
• Intellectual curiosity about financial technology.

Must have Skills:

• Commitment to craft and quality.
• Strong empathy and knowledge-sharing mindset.
• Grit, resilience and willingness to think differently.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.

Application Closing Date
27th June, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Chief Finance Officer

Location: Nigeria
Employment Type: Full-time

Job Summary

• Our client is looking to hire a Chief Finance Officer who will be responsible for managing the financial activities of the Group, focusing on maximizing profitability, managing risks, and ensuring the Group’s financial stability.
• This role involves financial planning, analysis, and capital management.

Responsibilities

• Development and implementation of financial plans, budgets, and forecasts, ensuring alignment with the organization’s strategic goals.
• Oversight, development and management of the organization’s budget, ensuring efficient allocation of resources.
• Management of the company’s cash flow, ensuring sufficient liquidity and optimization of cash utilization.
• Identification, assessment and management of financial risks, including credit risk, currency risk, and interest rate risk.
• Compliance with all tax regulations and optimization of the company’s tax position.
• Management of the organization capital structure including periodic lead of capital raise initiatives to ensure optimal mix of debt and equity financing.
• Supervision of the organization’s investment programmes to ensure that investment plans are aligned with the company’s financial goals.
• Monitoring and analysis of the company’s financial performance, identifying areas for improvement and providing recommendations.
• Leadership and management of the organization’s finance and accounting team to ensure that team members have the necessary skills and resources to perform their duties effectively.

Qualifications

• Bachelor’s Degree or its equivalent from a recognized institution.
• Must be a chartered accountant (ACA/ACCA, with at least a minimum of 10 years’ relevant experience).
• Proven experience in management accounting and corporate finance in reputable private sector organizations.
• Background in the manufacturing and FMCG sectors will be an added advantage.
• Strong understanding of financial regulations and compliance.
• Proficiency in financial modelling, forecasting, and budgeting tools.

Must have skills:

• Strong analytical and problem-solving skills.
• Excellent communication and leadership abilities.
• Ability to work under pressure and manage complex financial projects.
• Attention to detail and strong organizational skills.

Application Closing Date
20th June, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Junior Admin Officer 

Location: Nigeria
Employment Type: Full-time

Job Description

• Our client is looking to hire a Junior Admin Officer who will provide essential administrative support to ensure smooth operations across the organization.
• The Junior Admin Officer will assist with daily administrative tasks, coordination of office activities, and ensuring an efficient and productive work environment.

Responsibilities

• Assist in managing office operations, including the coordination of day-to-day activities and maintaining office supplies.
• Organize meetings, appointments, and travel arrangements for staff members.
• Assist with the preparation of reports, presentations, and other administrative tasks as needed
• Manage office inventory, track stock levels, and order supplies to ensure smooth operations.”
• Assist in onboarding new employees, including setting up workstations and preparing necessary documents.
• Assist in the preparation and execution of company events, meetings, and training sessions.

Qualifications

• Degree in Business Administration or a related field is a plus.
• 2 years previous administrative or office experience is required.
• Knowledge of office software (Microsoft Office Suite, Google Workspace, etc.).

Must have skills:

• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Attention to detail and a proactive approach to problem-solving.
• Ability to maintain confidentiality and handle sensitive information.

Application Closing Date
30th May, 2025.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Finance and Credit Control Officer

Location: Nigeria
Employment Type: Full-time

Job Summary

• Our client is looking to hire a Finance and Credit Control Officer whose main responsibility will involve supporting the Head of Finance/CFO with key tasks related to managing the financial reporting activities of the company.
• In addition to this you are required to support the organization’s Capital Operations team with conducting credit checks on new customers, resolving problems in relation to due payments, and reconciling complex month-end accounts.
• The ideal candidate must also report to the key management team you report to on outstanding issues, whilst highlighting potential debtor problems.

Responsibilities
Credit Assessment and Risk Management:

• Evaluate the creditworthiness of new and existing suppliers and buyers on the platform.
• Conduct credit checks and analyse financial statements to determine appropriate credit limits.
• Monitor customer accounts to identify early signs of financial distress or payment issues.
• Make recommendations on credit approvals, adjustments, or rejections based on risk analysis.
• Maintain accurate records of credit applications, approvals, limits, and payment histories.

Accounts Receivable and Collections:

• Track outstanding invoices and ensure timely payments from platform users.
• Proactively follow up with customers to resolve payment delays and minimize bad debts.
• Implement escalation procedures for overdue accounts and initiate recovery actions where necessary.
• Work closely with the customer success team to resolve payment-related queries.

Reconciliation and Financial Reporting:

• Reconcile platform transactions, user wallets, and bank records on a regular basis.
• Ensure consistency between internal finance records and external bank statements.
• Assist with the preparation of monthly, quarterly, and annual financial reports, including aging reports and cash flow forecasts.
• Support the finance team with month-end and year-end closing activities.
• Liaise with Audit firms for annual company financial audit activities.

Internal Controls and Compliance:

• Develop and implement robust credit control policies and procedures in line with company standards.
• Ensure adherence to internal financial controls and regulatory requirements.
• Maintain audit-ready documentation for credit and financial transactions.
• Identify gaps in current processes and recommend improvements for better compliance and risk mitigation.

Cross-Functional Collaboration:

• Partner with the marketing and operations department to manage and monitor the implementation of the fiscal year budget for each department.
• Support internal financial training and awareness for non-finance teams as needed.

Stakeholder Engagement:

• Liaise with banks, payment processors, and financing partners to manage transactions and ensure smooth fund flow.
• Coordinate with auditors and regulatory bodies during audits and compliance reviews.
• Provide timely financial data and documentation required for external reporting or due diligence.

Qualifications

• Bachelor’s degree in Accounting, Finance, Economics or related field.
• Minimum 3 years of relevant experience in finance, financial reporting, credit control, or receivables management.
• Professional certification (e.g., ACA, ACCA) is a plus.
• Proficiency with ERP or accounting software and Excel and financial tools experience is an advantage.
• Good understanding of financial statements and credit analysis.

Must have skills:

• Ability to work independently and manage multiple priorities
• Excellent communication and interpersonal skills
• Strong analytical skills and attention to detail.

Application Closing Date
30th May, 2025.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Regulatory Compliance & Partnerships Lead

Location: Nigeria
Employment Type: Full-time

Job Summary

• We are seeking a Regulatory Compliance & Partnerships Lead with a legal or compliance background who is eager to drive revenue growth, negotiate commercial deals, and build strategic partnerships.
• This role is ideal for a lawyer, compliance officer, or regulatory professional who understands financial sector challenges and wants to apply their knowledge in a sales and business development role.
• Sales experience is a plus but not a requirement – we will provide training and mentorship for those looking to develop this skill set.

This role involves:

• Outbound sales, including prospecting, engaging decision-makers, and closing deals
• Inbound sales, including qualifying and converting leads
• Negotiating commercial contracts and structuring business deals with financial institutions and fintech organizations
• Building strategic partnerships with regulators, banks, and other financial service providers

Responsibilities
Sales & Business Development:

• Identify and reach out to potential clients, including banks, fintech, and microfinance institutions
• Handle inbound sales inquiries, qualify prospects, and convert them into paying customers
• Lead sales presentations, product demos, and commercial discussions with C-level executives and compliance teams
• Develop customized proposals, structure commercial terms, and negotiate contracts
• Maintain and track sales pipelines using CRM tools
• Collaborate with the product team to align the organization’s solutions with customer needs.

Partnerships & Market Expansion:

• Build relationships with compliance teams, legal professionals, and regulators
• Identify partnership opportunities with law firms, compliance consultants, and financial service providers
• Negotiate partnership agreements that drive revenue and market expansion
• Work with industry associations to enhance the organization’s credibility and market positioning.

Commercial Deal Negotiation & Contract Structuring:

• Draft, review, and negotiate commercial contracts and service agreements
• Structure pricing models and deal terms that balance profitability with customer needs
• Ensure contracts align with regulatory requirements and business interests
• Collaborate with internal teams (legal, finance, and product) to finalize agreements.

Regulatory & Compliance Awareness:

• Stay updated on AML/CFT regulations, CBN guidelines, and financial crime risks
• Represent the organization at industry events, webinars, and panel discussions

Qualifications

• Legal or compliance background (LL.B, BL, or certifications like CAMS, ICA, etc.)
• 6-7 years proven experience in a law firm, compliance team, or regulatory role and want to transition into sales and business development
• Knowledge of financial regulations and AML compliance challenges in Nigeria
• Interested in sales, business development, and commercial negotiations
• Prior experience in sales, business development, or partnerships
• Experience selling to banks, fintech, or other financial institutions
• Familiarity with SaaS or enterprise sales.

Must have skills:

• Have excellent communication and relationship-building skills to engage senior decision-makers
• Have strong negotiation skills and are comfortable structuring and closing commercial deals.

Application Closing Date
30th May, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Social Media & Content Lead

Location: Nigeria
Employment Type: Full-time

Job Summary

• The ideal candidate will also lead the planning, writing, and distribution of our newsletters, ensuring consistent and compelling storytelling across all our digital touchpoints.
• This role requires a blend of content creation, copywriting, platform management, and analytics.
• You will work closely with the Creative Designer and marketing team to translate insights, reports, events, and product updates into engaging narratives that resonate with compliance professionals, fintechs, and financial institutions.

Responsibilities
Content Strategy & Platform Management:

• Develop and manage a content calendar aligned with business objectives, product updates, and industry events.
• Own and manage the organization’s social media presence on LinkedIn, YouTube, Twitter/X, and other relevant platforms.
• Craft clear, engaging, and platform-native copy for social media posts, video descriptions, and newsletters.

Newsletter & Thought Leadership Distribution:

• Plan, draft, and distribute the organization’s newsletters to share product news, insights, and reports.
• Repurpose blog posts, reports, and leadership insights into digestible content for email and social distribution.
• Collaborate with the CEO and subject matter experts to amplify the organization’s voice online.

Community Engagement:

• Build and nurture relationships with our growing online audience by responding to comments, initiating conversations, and engaging with relevant influencers and communities.
• Participate in conversations that position the organization as a thought leader in compliance, fraud prevention, and AML.

Performance Tracking & Optimization:

• Monitor engagement, follower growth, and post-performance across platforms.
• Produce regular performance reports and use analytics to optimize posting strategy and content formats.
• Stay up to date with platform changes, content trends, and emerging digital formats to keep the organization’s content relevant and effective.

Qualifications

• 2–4 years of experience managing social media or content for a brand, preferably in fintech, SaaS, or B2B.
• Strong copywriting and digital storytelling skills, with the ability to craft content that is both strategic and engaging.
• Experience managing LinkedIn, YouTube, and Twitter/X accounts for a business.
• Familiarity with social media management and analytics tools.
• Proven track record of growing and engaging a digital audience.
• Self-starter with strong project management and organizational skills.
• Comfortable working in a fast-paced, startup environment.

Must have Skills:

• Excellent communication skills – able to translate complex technical issues into simple, customer-friendly solutions.
• Ability to work independently, prioritize multiple tasks, and thrive in a fast-paced environment.

Application Closing Date
30th May, 2025.

Method of Application
Interested and qualified candidates should:
Click here to apply online