Recruitment at Reliance Health

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Title: Manager, Financial Control

Location: Nigeria (Remote)
Job type: Full-time
Category: Finance

Job Description

• We are seeking a Manager, Financial Control to lead the integrity of our financial reporting, systems, and internal control processes.
• This role is central to ensuring accuracy in financial data, compliance with regulations, and a strong control environment across our group entities.
• As the Financial Control Manager, you will manage reporting cycles, coordinate audits, oversee consolidation, and proactively identify risks and opportunities.
• You’ll work cross-functionally and across jurisdictions to support a scalable and well-governed finance function.

Responsibilities
As Manager, Financial Controller, you will be required to:

• Oversee the timely and accurate preparation of monthly, quarterly, and annual financial statements.
• Ensure compliance with applicable accounting standards (e.g. IFRS) and regulatory requirements across all reporting entities.
• Supervise and review financial data entry and reporting from all finance team members and local entity accountants.
• Manage the group consolidation process, including intercompany eliminations, multi-currency translation, and group-level adjustments.
• Implement, maintain, and improve internal control procedures to safeguard company assets and financial data.
• Identify risks in financial processes and design control improvements to mitigate them.
• Coordinate and manage external audits, acting as the main point of contact for auditors.
• Maintain financial policies, procedures, and documentation, ensuring consistency across entities and teams.
• Oversee ERP and reporting system usage and drive automation and efficiency in reporting processes.
• Support the Head of Finance with cash flow tracking, compliance reporting, and financial risk monitoring.
• Provide leadership and development for team members within the financial control function.

Requirements

• Bachelor’s Degree in Accounting, Finance, or a related field; professional certification (e.g., ACA, ACCA, CPA) is required.
• Minimum of 7 years of progressive experience in financial control, audit, or accounting, ideally in multi-entity or group structures.
• Strong knowledge of IFRS and familiarity with audit and regulatory compliance in emerging markets.
• Demonstrated experience leading audits, preparing consolidated reports, and managing internal controls.
• Proficiency in financial systems and ERP platforms (e.g. NetSuite), plus strong Excel skills.
• Exceptional attention to detail, analytical mindset, and ability to work under pressure.
• Clear communication skills and ability to work cross-functionally across teams and countries.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team.
• Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave: Take the time you need when you need it—no limits, no questions.
• Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

Job Title: Senior Financial Planning and Analysis Associate

Location: Nigeria (Remote)
Job type: Full-time
Category: Finance

Job Description

• We’re looking for a Senior Financial Planning & Analysis (FP&A) Associate to help drive financial clarity and smarter decisions across the business.
• In this role, you’ll work closely with stakeholders across teams, challenge assumptions, and turn data into insights that influence strategy at the highest levels.
• This is a great opportunity for a finance professional who thrives in fast-paced environments, understands how numbers shape business outcomes, and is eager to own planning, forecasting, and performance tracking in a meaningful way.

Responsibilities
As Senior Financial Planning & Analysis (FP&A) Associate, you will be required to:

• Support the budgeting and forecasting processes by working with internal teams to gather data, validate assumptions, and maintain accuracy.
• Develop and maintain financial models for budgeting, forecasting, and scenario planning.
• Monitor and analyze business performance against forecasts, budgets, and historical trends by identifying key variances and performance drivers.
• Prepare monthly and quarterly financial reports, including commentary and recommendations, for internal stakeholders and senior leadership.
• Collaborate with teams across the business to track and improve key performance indicators (KPIs).
• Conduct ad hoc analysis to evaluate business initiatives, support cost-efficiency measures, or assess investment opportunities.
• Assist in enhancing internal financial processes, tools, and reporting dashboards to improve planning accuracy and reporting speed.
• Stay aware of industry trends, market dynamics, and competitor performance to inform analysis and reporting.

Requirements

• A Degree in Finance, Accounting, Economics, or a related field; professional qualifications (e.g., CFA, ACA) or MBA are a plus.
• 5+years of experience in FP&A, corporate finance, or business analysis.
• Demonstrated experience working with financial models, from building to maintaining and improving them.
• High proficiency in Excel and familiarity with financial systems, planning tools, or ERP platforms.
• Strong analytical thinking with the ability to interpret numbers and explain the “why” behind the results.
• Comfortable working independently in a fast-paced environment with shifting priorities.
• Clear communication skills; able to present financial insights to both finance and non-finance stakeholders.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team.
• Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave: Take the time you need when you need it—no limits, no questions.
• Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

Job Description

• We’re looking for a Senior Online B2B Sales Associate to help drive the acquisition of clients through online sales channels.
• This role focuses on generating and qualifying leads, executing digital outreach campaigns, supporting prospective clients through their decision-making process, and helping improve how we convert leads into customers across our online journey.
• If you’re confident in your ability to sell, communicate value, and own the digital sales process, this is a great opportunity to step into a more senior role.

Responsibilities
Here are your key responsibilities:

• Manage and qualify inbound and outbound leads from digital campaigns, referrals, and website traffic.
• Engage prospective clients via email, phone, and chat to understand their needs and present our offerings clearly and persuasively.
• Support prospects throughout the buying journey, from initial contact to conversion.
• Track and update lead activity, engagement, and pipeline status in Zoho CRM.
• Identify opportunities to improve lead qualification, conversion, and digital sales engagement.
• Collaborate with teams like Growth, Product, and Customer Success to align messaging and improve the online sales experience.
• Share feedback from prospects to help improve our offerings, communications, and sales processes.

Requirements

• At least 6 months at Reliance Health with satisfactory performance in your most recent appraisal.
• Prior involvement in lead generation, sales outreach, or customer engagement activities will be a plus.
• Comfortable using CRM tools (especially Zoho) or able to learn them quickly.
• Strong communication, persuasion, and follow-up skills.
• Proven ability to hit activity-based targets and follow through on tasks.
• Familiarity with B2B sales or digital product selling is an added advantage.
• A growth mindset and strong interest in advancing within sales or business development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Description

• We are currently seeking a dynamic Manager, Financial Planning & Analysis to enhance our financial strategies and drive innovative solutions.
• In this role, you’ll be pivotal in shaping our financial planning and analysis functions, contributing to our mission of delivering accessible, quality healthcare with a vibrant global team.
• The ideal candidate will have a strong background in financial analysis, exceptional analytical skills, and the ability to communicate complex financial information effectively.

Responsibilities
As Manager, Financial Planning and Analysis, you will be required to:

• Lead the annual budgeting and quarterly forecasting processes, ensuring alignment with company goals and objectives.
• Develop and maintain financial models to support strategic planning, including long-term financial projections and scenario analysis.
• Analyze financial performance and variances against budget and forecast, providing insights and recommendations to senior management.
• Prepare and present financial reports, including monthly and quarterly business reviews, to executive leadership and stakeholders.
• Collaborate with cross-functional teams to develop and track key performance indicators (KPIs) and operational metrics.
• Conduct ad-hoc financial analysis to support business initiatives, investment decisions, and cost optimization efforts.
• Monitor industry trends and competitor performance to provide relevant financial insights and benchmarking.
• Ensure compliance with financial policies, procedures, and internal controls.

Requirements

• Bachelor’s Degree in Finance, Accounting, Economics, or a related field; MBA or CFA preferred.
• Minimum of 7 years of experience in financial planning and analysis, corporate finance, or a related field.
• Strong proficiency in financial modeling, data analysis, and forecasting techniques.
• Excellent knowledge of financial systems, ERP software, and advanced Excel skills.
• Exceptional analytical, problem-solving, and critical-thinking abilities.
• Strong communication and presentation skills, with the ability to convey complex financial information to non-financial stakeholders.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Telesales Officer

Location: Remote

Job Description

• We’re seeking a driven and results-oriented Telesales Officer who will play a key role in promoting sales of our innovative Health insurance product.
• Your responsibilities will include prospecting, qualifying leads, educating potential customers on product benefits, and closing deals.

Responsibilities 

• Conduct outbound calls daily to assigned leads, qualify prospects using predefined criteria, and schedule follow-ups to maintain consistent engagement.
• Clearly communicate the value of our health insurance plans, explaining benefits such as hospital coverage, wellness packages, and affordability in simple, relatable terms.
• Understand each prospect’s health coverage needs and pain points, and recommend the most suitable plan that addresses their specific situation.
• Guide leads through the entire enrollment process, from first call to account activation, ensuring a seamless customer journey.
• Document every customer interaction and update CRM systems in real time to ensure accurate tracking of pipeline progress.
• Re-activate leads who previously showed interest but didn’t convert, using personalized messages based on past conversations.
• Work with marketing to provide feedback on lead quality, campaign effectiveness, and customer objections to help refine messaging.
• Stay updated on HMO plan changes, competitor offerings, and regulatory guidelines in order to address customer objections with confidence.

Requirements

• Minimum of 2 years of experience in telesales or a similar sales role.
• Proven track record of exceeding sales targets.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers over the phone.
• Strong presentation and negotiation skills.
• In-depth understanding of the challenges faced by small businesses (a plus).
• Proficiency in CRM software and sales tools (a plus)
• A passion for technology and a strong desire to learn about new solutions.
• Self-motivated, results-oriented, and able to work independently.
• Excellent time management and organizational skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Customer Experience Operations

Location: Remote

Summary

• As the Manager of Customer Experience Operations, you will build and run the systems, processes, and reporting that power our support teams.
• Your work will ensure that customer issues are tracked, triaged, escalated, and resolved efficiently across all channels.
• This is a hands-on, execution-heavy role focused on clarity, speed, and scale.
• You will partner with team leads, analysts, and cross-functional teams to streamline workflows, manage tooling, improve SLAs, and drive continuous improvement using data.

As a Manager of Customer Experience Operations, you will:

• Design and manage end-to-end support operations workflows and escalations
• Own and optimize support tooling, ticketing systems, and integrations
• Monitor and report on operational metrics (SLA, CSAT, FCR, backlog, etc.)
• Build and maintain dashboards to provide real-time insights to leadership and teams
• Partner with QA, training, and team leads to improve quality and consistency
• Identify and resolve process gaps or inefficiencies that impact customer experience
• Support change management initiatives across the CX function
• Lead root-cause analysis on recurring issues and propose long-term fixes
• Collaborate cross-functionally to ensure CX operations align with business goals.

Requirements

• Minimum of 7 years of experience in CX operations, service delivery, or process improvement
• Proven ability to manage systems and tooling (e.g., Zoho CRM Zendesk, Freshdesk)
• Strong analytical skills and comfort working with data, metrics, and reporting tools
• Excellent project management and execution discipline
• Experience driving process improvement in fast-paced, high-volume environments
• Clear communicator and systems thinker
• Customer-centric mindset with a bias for action.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Remote-First Environment Work from anywhere while staying connected to a vibrant, collaborative team
• Competitive Salary and Benefits We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded
• Premium Health Insurance Comprehensive health coverage for you and your family, because your well-being comes first
• Unlimited Leave Take the time you need when you need it—no limits, no questions
• Meaningful Impact Play a key role in transforming customer experiences and shaping healthcare innovation
• Collaborative Work Culture Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities Access tools, mentorship, and resources to elevate your skills and career
• Learning & Development Allowance We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• This is more than a job—it’s a chance to grow, thrive, and make a real difference.
• At Reliance Health, your journey matters.

Job Title: Senior Financial Controller

Location: Remote

About the job

• We’re looking for a Senior Financial Controller to strengthen our financial governance, reporting, and control environment.
• This role will play a key part in ensuring the integrity of our financial data, managing complex reporting requirements, supporting audits, and maintaining effective internal controls across multiple entities and jurisdictions.
• You’ll be working at the intersection of accounting, compliance, risk management, and strategy, ensuring that the financial systems, processes, and policies at Reliance Health are robust and future-ready.

Responsibilities
As a Senior Financial Controller, you will be required to:

• Ensure timely and accurate preparation of financial reports across multiple entities.
• Maintain the integrity of financial data within ERP and reporting systems.
• Optimize financial system workflows and automate recurring reporting processes.
• Oversee internal control frameworks to ensure compliance, efficiency, and risk mitigation.
• Identify gaps in existing controls and implement improvements to strengthen the control environment.
• Coordinate and manage external audits, including handling audit requests and resolving issues.
• Ensure compliance with all relevant accounting standards, regulations, and audit requirements.
• Analyze financial statements and variances, flag anomalies, and provide actionable insights.
• Prepare consolidated financial statements, including intercompany eliminations and currency translations.
• Apply appropriate consolidation methods based on transaction types and entity relationships.
• Monitor cash flow, working capital, and liquidity across the group to support strategic planning.
• Support the finance leadership with capital structure decisions, treasury operations, and financial risk analysis.

Requirements

• Bachelor’s Degree in Accounting, Finance, or a related field; CPA, ACCA, or equivalent certification required.
• Minimum 5 years of progressive experience in financial control, audit, or group reporting roles.
• Hands-on experience managing financial audits, internal controls, and reporting in a complex or multi-entity environment.
• Strong familiarity with ERP systems and financial reporting tools; strong Excel skills are a must.
• Strong knowledge of IFRS or other relevant accounting standards.
• Experience with group consolidations and multi-currency accounting.
• Excellent analytical, communication, and documentation skills.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Remote-First Environment Work from anywhere while staying connected to a vibrant, collaborative team
• Competitive Salary and Benefits We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded
• Premium Health Insurance Comprehensive health coverage for you and your family, because your well-being comes first
• Unlimited Leave Take the time you need when you need it—no limits, no questions
• Meaningful Impact Play a key role in transforming customer experiences and shaping healthcare innovation
• Collaborative Work Culture Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities Access tools, mentorship, and resources to elevate your skills and career
• Learning & Development Allowance We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• This is more than a job—it’s a chance to grow, thrive, and make a real difference.
• At Reliance Health, your journey matters.

Job Title: Manager, Financial Planning and Analysis

Location: Remote

Job Summary

• We are currently seeking a dynamic Manager, Financial Planning & Analysis to enhance our financial strategies and drive innovative solutions.
• In this role, you’ll be pivotal in shaping our financial planning and analysis functions, contributing to our mission of delivering accessible, quality healthcare with a vibrant global team.
• The ideal candidate will have a strong background in financial analysis, exceptional analytical skills, and the ability to communicate complex financial information effectively.

Responsibilities
As Manager, Financial Planning and Analysis, you will be required to:

• Lead the annual budgeting and quarterly forecasting processes, ensuring alignment with company goals and objectives.
• Develop and maintain financial models to support strategic planning, including long-term financial projections and scenario analysis.
• Analyze financial performance and variances against budget and forecast, providing insights and recommendations to senior management.
• Prepare and present financial reports, including monthly and quarterly business reviews, to executive leadership and stakeholders.
• Collaborate with cross-functional teams to develop and track key performance indicators (KPIs) and operational metrics.
• Conduct ad-hoc financial analysis to support business initiatives, investment decisions, and cost optimization efforts.
• Monitor industry trends and competitor performance to provide relevant financial insights and benchmarking.
• Ensure compliance with financial policies, procedures, and internal controls.

Requirements

• Bachelor’s degree in Finance, Accounting, Economics, or a related field; MBA or CFA preferred.
• Minimum of 7 years of experience in financial planning and analysis, corporate finance, or a related field.
• Strong proficiency in financial modeling, data analysis, and forecasting techniques.
• Excellent knowledge of financial systems, ERP software, and advanced Excel skills.
• Exceptional analytical, problem-solving, and critical-thinking abilities.
• Strong communication and presentation skills, with the ability to convey complex financial information to non-financial stakeholders.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Remote-First Environment Work from anywhere while staying connected to a vibrant, collaborative team
• Competitive Salary and Benefits We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded
• Premium Health Insurance Comprehensive health coverage for you and your family, because your well-being comes first
• Unlimited Leave Take the time you need when you need it—no limits, no questions
• Meaningful Impact Play a key role in transforming customer experiences and shaping healthcare innovation
• Collaborative Work Culture Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities Access tools, mentorship, and resources to elevate your skills and career
• Learning & Development Allowance We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Customer Success

Location: Remote

Job Summary

• We are looking to hire a Manager, Customer Success to lead our frontline support team and ensure consistent, high-quality service delivery across all customer channels.
• You will oversee day-to-day operations of the call centre, drive performance, manage quality, and improve internal processes to deliver an excellent support experience.
• This role involves close collaboration with cross-functional teams to align service operations with company goals and ensure the team consistently meets its SLAs.

Responsibilities
As a Manager of Customer Success, you will:

• Manage daily call centre operations and ensure frontline teams are equipped to meet service delivery goals
• Oversee staffing, scheduling, and shift planning to maintain adequate coverage across all support channels
• Track, analyze, and report on key performance metrics such as SLA, CSAT, FCR, and contact ratio
• Use data insights to identify trends, root causes, and areas of improvement in support delivery
• Implement processes and tools to improve agent productivity and streamline operations
• Conduct regular quality assurance reviews and drive continuous coaching for agents and supervisors
• Ensure compliance with standard operating procedures and escalation protocols
• Collaborate with Product, Claims, Provider and other teams to resolve service bottlenecks and customer pain points
• Support the onboarding, training, and performance development of new hires and existing team members
• Maintain a high standard of communication within the team, ensuring updates and feedback loops are consistent
• Lead or support cross-functional projects aimed at improving customer service

Requirements

• 7+ years of experience in customer support or operations, with at least 3 years in a managerial role
• Proven track record of leading high-performing customer support or call centre teams
• Strong understanding of support operations, including SLAs, CSAT, FCR, and contact management across multiple channels
• Experience with support tools and systems such as Zoho or similar platforms
• Excellent communication, leadership, and problem-solving skills
• Ability to work cross-functionally and drive process improvements
• Data-driven mindset with experience using metrics and reporting to inform decisions
• Comfortable working in a fast-paced and dynamic environment.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Remote-First Environment Work from anywhere while staying connected to a vibrant, collaborative team
• Competitive Salary and Benefits We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded
• Premium Health Insurance Comprehensive health coverage for you and your family, because your well-being comes first
• Unlimited Leave Take the time you need when you need it—no limits, no questions
• Meaningful Impact Play a key role in transforming customer experiences and shaping healthcare innovation
• Collaborative Work Culture Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities Access tools, mentorship, and resources to elevate your skills and career
• Learning & Development Allowance We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Treasury Associate

Location: Remote

Job Summary

• We’re looking for a detail-oriented and analytical Senior Treasury Associate to support treasury operations, ensuring optimal liquidity, efficient cash management, and financial risk mitigation.
• You will play a key role in daily treasury functions, bank relationship management, forecasting, and compliance with internal controls and regulatory requirements.

Responsibilities
As a Senior Treasury Associate, you will:

• Analyse historical data, market trends, and business forecasts to develop accurate short-term and long-term cash flow forecasts.
• Monitor daily cash positions and ensure liquidity adequacy across all accounts.
• Collaborate with internal stakeholders to align cash planning with operational needs and investment strategies.
• Evaluate and recommend improvements to the cash forecasting model using statistical and modelling techniques.
• Manage day-to-day banking operations including payment execution, account maintenance, and compliance with internal controls.
• Build and maintain strong relationships with banking partners, negotiating fees, services, and terms.
• Assess and recommend suitable banking products or solutions that align with the company’s needs.
• Monitor and report on banking fees, interest rates, and transaction performance.
• Identify financial risks related to foreign exchange, interest rates, and counterparties; propose mitigation strategies.
• Track and report key financial risk indicators and exposures using internal systems and tools.
• Implement and monitor hedging and risk mitigation strategies in collaboration with finance leadership.
• Support audit and regulatory reporting requirements by maintaining proper documentation and controls

Requirements

• Bachelor’s degree in Finance, Accounting, Economics, or a related field
• Minimum of 5 years of hands-on treasury experience, preferably in a corporate or financial services environment
• Proven experience in cash flow forecasting, modelling, and analysis using historical and real-time data
• Strong analytical skills with proficiency in Excel and other financial modelling tools
• Familiarity with financial risk management concepts including interest rate, FX, credit, and counterparty risk
• Ability to apply hedging strategies and risk mitigation frameworks in practice
• Excellent communication skills, both written and verbal, to interact with stakeholders
• Professional certification (e.g., ACT, CFA, CTP) is an added advantage.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Remote-First Environment Work from anywhere while staying connected to a vibrant, collaborative team
• Competitive Salary and Benefits We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded
• Premium Health Insurance Comprehensive health coverage for you and your family, because your well-being comes first
• Unlimited Leave Take the time you need when you need it—no limits, no questions
• Meaningful Impact Play a key role in transforming customer experiences and shaping healthcare innovation
• Collaborative Work Culture Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities Access tools, mentorship, and resources to elevate your skills and career
• Learning & Development Allowance We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Direct Marketing Associate (Nigeria)

Location: Remote
Job type: Full-time
Category: Brand and Growth

Description

• We are currently hiring a Senior Direct Marketing Associate who will focus on attracting new customers using direct channels like events, email, referrals, influencers, and offline advertising.
• This role involves planning and running campaigns, creating engaging content, and working closely with other teams to ensure everything aligns with the company’s goals.
• The role also includes monitoring campaign performance, reporting key insights, and continuously optimizing efforts to drive better results.

You will be Responsible For:

• Plan and execute campaigns across events, email, referral programs, influencer partnerships, and offline advertising.
• Develop high-impact content aligned with business goals to support customer acquisition and engagement.
• Collaborate with teams like sales, brand, and growth to align strategies and objectives.
• Manage referral and influencer programs to increase brand visibility and conversions.
• Use analytics tools to track performance and optimize campaigns.
• Oversee events and offline marketing activities such as billboards, radio, and on-ground activations.
• Ensure consistent messaging and content distribution across channels for maximum reach.
• Provide actionable insights and performance updates to stakeholders.
• Build relationships with external partners, including media agencies and influencers.

Requirements

• Minimum of 3 years experience in marketing, focused on customer acquisition.
• Proven success in managing campaigns across multiple channels.
• Strong content creation and copywriting skills.
• Experience using analytics tools to measure campaign success.
• Ability to manage multiple projects and work collaboratively.
• Experience with event and offline marketing.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team.
• Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave: Take the time you need when you need it—no limits, no questions.
• Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

Job Title: Senior Reliance Care Associate

Location: Remote

Description

• The Senior Reliance Care Associate will lead the quality assurance function across phone, chat, and email channels to ensure adherence to quality standards and SLAs.
• The role involves monitoring agent performance, developing scorecards, conducting coaching sessions, and driving process improvements to enhance KPIs such as CSAT, AHT, FCR, and QA scores.
• This position will also oversee workflow optimization, SOP development, and data-driven reporting to support operational excellence and customer satisfaction.

Responsibilities
What you’ll do:

• Lead and manage the QA function across phone, chat, and email channels
• Monitor agent performance and ensure adherence to quality standards and SLAs
• Develop and maintain quality scorecards and audit forms aligned with business objectives
• Conduct regular calibrations, coaching sessions, and performance reviews with team leaders and agents
• Drive continuous improvement through root cause analysis and corrective action planning
• Map, analyze, and optimize contact center workflows (e.g., ticket handling, escalation, resolution times)
• Identify operational inefficiencies and lead initiatives to improve accuracy, AHT, FCR, and CSAT
• Develop SOPs and ensure adoption through training, documentation, and change management
• Build dashboards and reports to track QA scores, process efficiency, and agent performance
• Translate data into actionable insights to support decision-making
• Present trends and recommendations to leadership in a clear, visual, and compelling format

Requirements

• 3+ years of experience in contact center quality assurance, performance management, or process improvement
• Strong understanding of contact center KPIs (CSAT, AHT, QA Score, FCR, NPS)
• Proficiency in QA tools, CRM systems, and data visualization platforms (e.g., Excel, Power BI, or Tableau)
• Experience working with SOPs, journey mapping, and process documentation
• Excellent communication, facilitation, and stakeholder management skills

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Medical Laboratory Scientist 

Location: Nigeria

Job Description

• The medical laboratory scientist is expected to use his technical knowledge and skills to deliver quality and accurate diagnostics services to the patients.
• The role involves performing routine and advanced medical laboratory tests and procedures, equipment maintenance, and ensuring the existing quality management system is maintained

Responsibilities

•  Performing pre-analytical procedures e.g. sample collection, separation, accessioning, packaging, review of samples for acceptance or rejection, etc.
• Operate and maintain medical diagnostics analyzers, instruments, and other table tops tools.
•  Perform sample testing and reporting, Identification of critical results and escalating same as per set protocol.
•  Performs necessary equipment calibration, running of controls, reviewing internal quality controls, and actioning of same.
• Keeping relevant documentation up to date (e.g. work cards, worksheets, inventory logs, maintenance logs, etc.).
• Timeous release of laboratory results (within stipulated Turnaround times).
• Maintaining good laboratory practices.
• Optimization of the use of laboratory commodities (reagents, consumables, kits, others).
• Utilizes LIMS (Laboratory Information Management System) for specimen tracking, results entry, result approval, and reporting.
• Maintains strict patient information protection and confidentiality.

Requirements

• Bachelor of Medical Laboratory Sciences (BMLS) with a current practicing license issued by the Medical Laboratory Science Council of Nigeria (MLSCN).
• 1-3 years post-NYSC work experience (preferably in a hospital-based laboratory)

Benefits

• At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:
  • Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
  • Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
  • Unlimited Leave: Take the time you need when you need it—no limits, no questions.
  • Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
  • Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
  • Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
  • Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Operations Associate / Front Desk Officer

Location: Nigeria

Description

• This role supports front desk management and day-to-day operational activities across the office and lodging facilities.
• The individual will manage helpdesk ticketing, support staff logistics, and coordinate vendor and facility interactions.
• This position is central to keeping physical operations running smoothly while enabling internal teams to stay productive.

What You’ll Do 

• Manage front desk and reception services at the Lagos HQ
• Triage and route internal requests through the helpdesk platform (IT, Admin, Facility)
• Coordinate facility maintenance and logistics (repairs, vendors, office supplies)
• Support team travel, bookings, and accommodation tracking
• Maintain petty cash, issue logs, and fixed asset documentation
• Collaborate with HR, Finance, and IT to resolve operational blockers

Requirements

• Bachelor’s Degree inBusiness Administration, Public Admin, or related field
• 2+ years of experience in admin, front desk, or office operations roles
• Good spoken and written communication in English
• Proficient with Microsoft Office and ticketing systems (preferred)
• Strong multitasking, coordination, and follow-through skills
• Familiarity with vendors, facility tools, or office logistics preferred

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: IT Support Associate

Location: Nigeria

Description

• The IT Support Associate is responsible for resolving daily tech issues and supporting all staff with hardware, software, and connectivity needs.
• The person will handle basic infrastructure tasks, ensure timely ticket resolution, and support onboarding/offboarding. This is a Lagos-based role supporting both Nigeria and international teams.

What You’ll Do

• Respond to helpdesk tickets related to IT and user support
• Provide onsite support to Lagos-based staff and remote assistance to global users
• Track and maintain inventory of IT assets and tools
• Manage user setup and removal during onboarding/offboarding
• Coordinate with external vendors on repairs or hardware purchases
• Assist with setting up internet, firewall, and office network connections
• Run routine system checks and escalate technical issues as needed

Requirements

• OND / HND / Bachelor’s in Computer Science, Engineering, or a related field
• At least 2 years of experience in IT support or a similar role
• Strong troubleshooting and communication skills
• Familiarity with tools like Microsoft 365, email platforms, remote support tools
• Ability to manage plug-and-play hardware issues (laptops, printers, routers)
• Curiosity and willingness to learn on the job

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Summary

• Our pharmacist will work with teams of pharmacy technicians at multiple locations to supervise procurement, manage supply chains and dispensation of high-quality medications to patients located across the country.

Responsibilities

• Measure, monitor, and improve metrics related to pharmacy program efficiency and patient satisfaction.
• Analyze pharmacy performance data to identify areas for improvement.
• Ensure accurate data entry and maintain records for tracking key pharmacy metrics.
• Provide training and guidance to other healthcare staff on pharmacy procedures and best practices.
• Collaborate with the healthcare team to enhance patient experience and medication management.
• Implement and evaluate strategies to optimize pharmacy operations.

Requirements

• B. Pharm Degree from an accredited institution.
• 0 – 1 year post-NYSC clinical experience in clinic, hospital, community or retail setting.
• Expertise in counselling and educating patients for primary care conditions for children, adults and antenatal/postnatal.
• Expertise in counselling and educating patients for chronic illnesses including hypertension, diabetes and peptic ulcers.
• Research or data analysis experience managing large data sets using Excel, stata or other data software is an added advantage.
• Experience managing a team including technicians is an added advantage.
• Proficiency in the use of Microsoft Office tools especially Excel.
• Proficiency in data collection, analysis and review is necessary.
• Excellent written and oral communication.
• Ability to communicate medical concepts in clear layman language.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online