Recruitment at Reliance Health

Recruitment at Reliance Health

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Title: Talent Acquisition Associate

Location: Nigeria (Remote)

Description

  • We’re hiring for a Talent Acquisition Associate who will a crucial role in attracting, identifying, and hiring top-tier talent to meet the organization’s staffing needs.
  • You will be involved in the end-to-end recruitment process, collaborating with hiring managers to ensure a smooth and efficient hiring experience.

What you’ll do

  • Partner with hiring managers to understand their specific hiring needs and preferences.
  • Enhance the organization’s employer brand by promoting a positive candidate experience and effectively communicating the company’s values and culture.
  • Implement standardized protocols for candidate communication, feedback, and offer negotiation.
  • Ensure a smooth transition from the recruitment phase to the onboarding process for new hires.
  • Leverage data analytics to track and measure the effectiveness of recruitment efforts, identify areas for improvement and optimize strategies for maximum impact.
  • Work with ATS (Applicant Tracking System) to assess candidate information, including resumes and contact details.
  • Continuously evaluate and improve recruitment processes to increase efficiency and effectiveness.
  • Facilitate thorough candidate assessments through different methods to evaluate candidates’ skills, experience, and cultural fit with the organization.

Requirements

  • Minimum of 1 year experience in talent acquisition, in a high-growth talent acquisition organization.
  • Knowledge of recruitment strategies, sourcing techniques, and talent acquisition best practices
  • Experience with full-cycle recruiting using various interview techniques and evaluation methods.
  • Collaboration skills, coupled with the ability to build and motivate high-performing teams.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: We are committed to building a gender-balanced team and actively encourage male candidates to apply.

Job Title: Senior Talent Acquisition Associate

Location: Nigeria (Remote)
Job type: Full-time

Job Summary

  • We are seeking a Senior Talent Acquisition Associate to support our global hiring and help secure top talent for Reliance Health’s growth.
  • In this role, you will specialize in sourcing, candidate engagement, and recruitment operations, working closely with hiring teams and division leaders.
  • The ideal candidate is data-driven, skilled in modern sourcing techniques, and adept at using recruitment technologies to deliver a seamless candidate experience and high-quality hires.

Responsibilities
As a Senior Talent Acquisition Associate, you will do the following:

  • Execute sourcing strategies to identify and engage top talent across multiple markets, using advanced search techniques and networking.
  • Partner with hiring teams to define role requirements, screen candidates, and manage structured interview processes.
  • Ensure an exceptional candidate experience by maintaining clear, timely, and engaging communication throughout the recruitment journey.
  • Support data-driven recruitment by tracking and analyzing metrics, generating reports, and providing insights to improve efficiency and quality of hires.
  • Optimize recruitment tools and technology (ATS, sourcing platforms, CRM) to enhance workflows and candidate management.

Requirements

  • Minimum of 3 years of hands-on talent acquisition experience, preferably in high-growth organizations.
  • Strong expertise in sourcing and engaging candidates across competitive and emerging markets, using tools such as LinkedIn Recruiter, ATS, and CRM systems.
  • Skilled in conducting structured interviews, candidate assessments, and reference checks.
  • Experience supporting employer branding and recruitment marketing initiatives.
  • Proficient in using ATS, sourcing platforms, and automation tools to streamline recruitment processes.
  • Comfortable working in fast-paced, performance-driven environments with shifting priorities.
  • Familiar with recruitment analytics and able to track key metrics to drive process improvements.
  • Awareness of global hiring practices, labor laws, and compliance requirements.
  • Strong interpersonal, communication, and stakeholder management skills, with the ability to work across diverse and cross-cultural teams.

Benefits

  • At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:
    • Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team.
    • Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
    • Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
    • Unlimited Leave: Take the time you need when you need it—no limits, no questions.
    • Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
    • Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
    • Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
    • Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Communications Associate

Location: Nigeria (Remote)
Job type: Full-time
Category: Brand and Growth

Job Description

  • We are looking for a creative and culturally attuned Communications Associate to support our brand’s growth and engagement across digital platforms in Nigeria.
  • The ideal candidate will bring strong experience in content creation, social media management, and community engagement, combined with a strong understanding of the local audience.
  • This role is perfect for someone who is both creative and strategic, thrives in a fast-paced environment, and is passionate about building meaningful online communities through compelling content.

Responsibilities
As the Communication Associate, you will:

  • Create engaging social media content that aligns with the brand’s voice and style.
  • Curate and schedule posts to maintain consistency across platforms.
  • Assist in producing multimedia content such as infographics, short videos, and graphics.
  • Manage daily interactions on social media, responding to comments and messages promptly.
  • Track basic metrics like engagement, reach, and follower growth, and recommend improvements.
  • Stay updated on social media trends and propose creative content ideas.
  • Monitor competitor activity and industry conversations to gather insights.
  • Identify potential brand risks on social platforms and escalate when necessary.
  • Participate in online discussions to build community and cultivate loyal followers.

Requirements

  • Bachelor’s in Communications, Marketing, PR, or similar.
  • 1 – 2 years’ experience in social media, content creation, or community engagement.
  • Strong familiarity with social media management tools.
  • Strong writing, editing, and visual communication skills.
  • Basic understanding of analytics.
  • Able to handle multiple tasks in a fast-paced environment.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

  • Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team.
  • Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
  • Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
  • Unlimited Leave: Take the time you need when you need it—no limits, no questions.
  • Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
  • Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
  • Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
  • Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

 

Job Title: Product Manager (Clinical Services)

Location: Remote
Job Type: Full time

Description

  • We are seeking an experienced Product Manager to lead the development and execution of innovative user-facing products.
  • The ideal candidate will have a proven track record of taking products from concept to launch, driving product strategy, and improving key performance indicators that enhance user satisfaction and operational efficiency.
  • This role offers the opportunity to work in a dynamic, high-growth environment with multiple stakeholders and cross-functional teams.

Responsibilities
As the Product Manager, you will be required to:

  • Own the product lifecycle from concept through launch, including creating detailed product roadmaps and driving UX decisions.
  • Manage and prioritize product backlogs in collaboration with engineering and design teams, using agile methodologies such as sprint planning, stand-ups, retrospectives, and demos.
  • Lead communication efforts for product releases, ensuring clear messaging internally and externally.
  • Collaborate with multiple stakeholders across teams and departments to align priorities, build trust, and deliver strategic initiatives.
  • Use data-driven approaches to inform product decisions, leveraging analytics tools like Mixpanel and Amplitude to monitor performance and identify improvement opportunities.
  • Develop and communicate a clear product vision that is easily understood by diverse audiences, including senior leadership and cross-functional teams.

Requirements

  • Minimum of 5 years’ experience as a Product Manager, preferably in a high-growth company.
  • Experience working in a larger organization (around 100+ employees) with complex stakeholder management and established processes is a plus.
  • Proven ability to manage multiple stakeholders effectively, ensuring roadmaps and priorities are well-communicated.
  • Strong experience leading agile product and engineering teams.
  • Hands-on experience conducting user research, usability testing, and gathering customer feedback to inform product decisions.
  • Ability to perform market research and competitive analysis to identify opportunities and shape product direction.
  • Proven track record collaborating closely with designers to create intuitive, user-friendly experiences.
  • Familiarity with user-facing products; experience in healthcare is advantageous but not required.
  • Demonstrated success in improving product KPIs related to user satisfaction and operational outcomes.
  • Excellent analytical skills and attention to detail.
  • Strong interpersonal skills with the ability to build trust and align multiple teams.
  • Data-driven mindset with proficiency in tools like Mixpanel and Amplitude.
  • Exceptional verbal and written communication skills, capable of simplifying complex product visions for broad audiences.
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Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Sales Excellence Associate

Location: Nigeria (Remote)
Job type: Full-time
Category: Sales Operations

About the Role

  • We are looking for a Sales Excellence Associate to help us scale and strengthen our sales operations in Nigeria. In this role, you will work closely with the sales team to optimize tools, processes, and performance.
  • You’ll support CRM hygiene, analyze sales data, and drive improvements in sales pitch quality and enablement.
  • This role is ideal for someone with a strong analytical mindset, attention to detail, and a passion for supporting high-performing sales teams.

Responsibilities
As a Sales Excellence Associate, you will:

  • Evaluate sales pitches and provide feedback to improve content, delivery, and impact.
  • Facilitate coaching sessions and workshops to enhance sales techniques and confidence.
  • Maintain clean, accurate data within the CRM system by identifying and resolving data quality issues.
  • Build and update sales dashboards and reports to track KPIs and team performance.
  • Identify insights from CRM and performance data to guide decision-making and team improvements.
  • Collaborate with sales leadership to implement process improvements and monitor their effectiveness.
  • Stay current on sales enablement trends and tools to improve sales team productivity and alignment.
  • Support the creation and refinement of sales content, including scripts, email templates, and presentations.

Requirements

  • 1–3 years of experience in sales operations, sales enablement, customer success, or sales support.
  • Familiarity with CRM systems such as Zoho, Salesforce, or HubSpot.
  • Strong analytical, reporting, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple tasks and stakeholders in a fast-paced environment.
  • Fluency in both French and English (working language of the company).
  • Familiarity with sales processes and enablement strategy is a plus.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

  • Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team.
  • Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
  • Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
  • Unlimited Leave: Take the time you need when you need it—no limits, no questions.
  • Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
  • Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
  • Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
  • Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Email Marketing Associate

Location: Nigeria (Remote)
Employment Type: Full Time
Category: Brand and Growth

Description

  • We are hiring an Email Marketing Associate to support the execution of email campaigns that drive customer engagement and retention.
  • You will work closely with senior team members to assist in campaign planning, content creation, implementation, and performance tracking.

As an Email Marketing Associate, you will do the following:

  • Create and execute email campaigns aligned with company goals.
  • Grow, segment, and manage email lists for highly targeted campaigns.
  • Proofread and format email content, ensuring responsiveness and mobile-friendly layouts.
  • Enhance email templates with graphics, personalization, and advanced features.
  • Collaborate with cross-functional teams to ensure consistent messaging across channels.
  • Analyze campaign data and report key performance metrics to senior stakeholders.
  • Conduct A/B testing and implement optimization strategies to maximize campaign effectiveness.

Requirements

  • Bachelor’s Degree in Marketing, Communications, or related field.
  • 1–3 years of experience in email or digital marketing.
  • Familiarity with email platforms like Mailchimp, HubSpot, or similar.
  • Basic copywriting and content editing skills.
  • Exposure to HTML, CMS, or marketing automation tools is a plus.
  • Basic knowledge of SEO/SEM and Google Analytics.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

  • Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team.
  • Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
  • Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
  • Unlimited Leave: Take the time you need when you need it—no limits, no questions.
  • Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
  • Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
  • Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
  • Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Product Manager (Internal Tools)

Location: Remote
Job Type: Full time

Description

  • We are seeking an experienced Product Manager to own and advance the internal systems and tools that power core business operations.
  • This role focuses on products with significant technical depth, such as infrastructure integrations, workflow automation, and data management.
  • The ideal candidate will be skilled at translating complex operational and technical requirements into clear product roadmaps, working closely with engineering and operations teams to deliver solutions that are robust, scalable, and aligned with business priorities.

Responsibilities
As the Product Manager, you will be required to:

  • Own the product lifecycle from concept through launch, including creating detailed product roadmaps and driving UX decisions.
  • Manage and prioritize product backlogs in collaboration with engineering and design teams, using agile methodologies such as sprint planning, stand-ups, retrospectives, and demos.
  • Lead communication efforts for product releases, ensuring clear messaging internally and externally.
  • Collaborate with multiple stakeholders across teams and departments to align priorities, build trust, and deliver strategic initiatives.
  • Use data-driven approaches to inform product decisions, leveraging analytics tools like Mixpanel and Amplitude to monitor performance and identify improvement opportunities.
  • Develop and communicate a clear product vision that is easily understood by diverse audiences, including senior leadership and cross-functional teams.

Requirements

  • Minimum of 5 years’ experience as a Product Manager, preferably in a high-growth company.
  • Experience working in a larger organization (around 100+ employees) with complex stakeholder management and established processes is a plus.
  • Proven ability to manage multiple stakeholders effectively, ensuring roadmaps and priorities are well-communicated.
  • Strong experience leading agile product and engineering teams.
  • Hands-on experience conducting user research and usability testing to inform product decisions.
  • Ability to perform market research and competitive analysis to identify opportunities and shape product direction.
  • Proven track record collaborating closely with designers to translate user needs into intuitive, user-friendly solutions.
  • Familiarity with user-facing products; experience in healthcare is advantageous but not required.
  • Demonstrated success in improving product KPIs related to user satisfaction and operational outcomes.
  • Excellent analytical skills and attention to detail.
  • Strong interpersonal skills with the ability to build trust and align multiple teams.
  • Data-driven mindset with proficiency in tools like Mixpanel and Amplitude.
  • Exceptional verbal and written communication skills, capable of simplifying complex product visions for broad audiences.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Medical Laboratory Scientist 

Location: Nigeria
Job title: Full time (On-site)
Category: Clinical Services

Description

  • The medical laboratory scientist is expected to use his technical knowledge and skills to deliver quality and accurate diagnostics services to the patients.
  • The role involves performing routine and advanced medical laboratory tests and procedures, equipment maintenance, and ensuring the existing quality management system is maintained.

Responsbilities

  • Performing pre-analytical procedures e.g. sample collection, separation, accessioning, packaging, review of samples for acceptance or rejection, etc.
  • Operate and maintain medical diagnostics analyzers, instruments, and other table tops tools.
  • Perform sample testing and reporting, Identification of critical results and escalating same as per set protocol.
  • Performs necessary equipment calibration, running of controls, reviewing internal quality controls, and actioning of same.
  • Keeping relevant documentation up to date (e.g. work cards, worksheets, inventory logs, maintenance logs, etc.).
  • Timeous release of laboratory results (within stipulated Turnaround times).
  • Maintaining good laboratory practices.
  • Optimization of the use of laboratory commodities (reagents, consumables, kits, others).
  • Utilizes LIMS (Laboratory Information Management System) for specimen tracking, results entry, result approval, and reporting.
  • Maintains strict patient information protection and confidentiality.

Requirements

  • Bachelor of Medical Laboratory Sciences (BMLS) with a current practicing license issued by the Medical Laboratory Science Council of Nigeria (MLSCN).
  • 1-3 years post-NYSC work experience (preferably in a hospital-based laboratory).
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Benefits

  • Work alongside & learn from best-in-class talent
  • Join a market leader within the Insurance space
  • Attractive Salary & benefits
  • Fantastic work culture
  • Work and learn from some of the best in the industry
  • Great work-life balance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

 

 

Job Title: Manager, Customer Experience Operations

Location: Remote

Summary

  • As the Manager of Customer Experience Operations, you will build and run the systems, processes, and reporting that power our support teams.
  • Your work will ensure that customer issues are tracked, triaged, escalated, and resolved efficiently across all channels.
  • This is a hands-on, execution-heavy role focused on clarity, speed, and scale.
  • You will partner with team leads, analysts, and cross-functional teams to streamline workflows, manage tooling, improve SLAs, and drive continuous improvement using data.

As a Manager of Customer Experience Operations, you will:

  • Design and manage end-to-end support operations workflows and escalations
  • Own and optimize support tooling, ticketing systems, and integrations
  • Monitor and report on operational metrics (SLA, CSAT, FCR, backlog, etc.)
  • Build and maintain dashboards to provide real-time insights to leadership and teams
  • Partner with QA, training, and team leads to improve quality and consistency
  • Identify and resolve process gaps or inefficiencies that impact customer experience
  • Support change management initiatives across the CX function
  • Lead root-cause analysis on recurring issues and propose long-term fixes
  • Collaborate cross-functionally to ensure CX operations align with business goals.

Requirements

  • Minimum of 7 years of experience in CX operations, service delivery, or process improvement
  • Proven ability to manage systems and tooling (e.g., Zoho CRM Zendesk, Freshdesk)
  • Strong analytical skills and comfort working with data, metrics, and reporting tools
  • Excellent project management and execution discipline
  • Experience driving process improvement in fast-paced, high-volume environments
  • Clear communicator and systems thinker
  • Customer-centric mindset with a bias for action.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

  • Remote-First Environment Work from anywhere while staying connected to a vibrant, collaborative team
  • Competitive Salary and Benefits We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded
  • Premium Health Insurance Comprehensive health coverage for you and your family, because your well-being comes first
  • Unlimited Leave Take the time you need when you need it—no limits, no questions
  • Meaningful Impact Play a key role in transforming customer experiences and shaping healthcare innovation
  • Collaborative Work Culture Join a supportive, inclusive, and team-focused environment that celebrates diversity.
  • Growth Opportunities Access tools, mentorship, and resources to elevate your skills and career
  • Learning & Development Allowance We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

  • This is more than a job, it’s a chance to grow, thrive, and make a real difference.
  • At Reliance Health, your journey matters.

 

 

Job Title: Manager, Financial Control

Location: Nigeria (Remote)
Job type: Full-time
Category: Finance

Job Description

  • We are seeking a Manager, Financial Control to lead the integrity of our financial reporting, systems, and internal control processes.
  • This role is central to ensuring accuracy in financial data, compliance with regulations, and a strong control environment across our group entities.
  • As the Financial Control Manager, you will manage reporting cycles, coordinate audits, oversee consolidation, and proactively identify risks and opportunities.
  • You’ll work cross-functionally and across jurisdictions to support a scalable and well-governed finance function.

Responsibilities
As Manager, Financial Controller, you will be required to:

  • Oversee the timely and accurate preparation of monthly, quarterly, and annual financial statements.
  • Ensure compliance with applicable accounting standards (e.g. IFRS) and regulatory requirements across all reporting entities.
  • Supervise and review financial data entry and reporting from all finance team members and local entity accountants.
  • Manage the group consolidation process, including intercompany eliminations, multi-currency translation, and group-level adjustments.
  • Implement, maintain, and improve internal control procedures to safeguard company assets and financial data.
  • Identify risks in financial processes and design control improvements to mitigate them.
  • Coordinate and manage external audits, acting as the main point of contact for auditors.
  • Maintain financial policies, procedures, and documentation, ensuring consistency across entities and teams.
  • Oversee ERP and reporting system usage and drive automation and efficiency in reporting processes.
  • Support the Head of Finance with cash flow tracking, compliance reporting, and financial risk monitoring.
  • Provide leadership and development for team members within the financial control function.

Requirements

  • Bachelor’s Degree in Accounting, Finance, or a related field; professional certification (e.g., ACA, ACCA, CPA) is required.
  • Minimum of 7 years of progressive experience in financial control, audit, or accounting, ideally in multi-entity or group structures.
  • Strong knowledge of IFRS and familiarity with audit and regulatory compliance in emerging markets.
  • Demonstrated experience leading audits, preparing consolidated reports, and managing internal controls.
  • Proficiency in financial systems and ERP platforms (e.g. NetSuite), plus strong Excel skills.
  • Exceptional attention to detail, analytical mindset, and ability to work under pressure.
  • Clear communication skills and ability to work cross-functionally across teams and countries.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

  • Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team.
  • Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
  • Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
  • Unlimited Leave: Take the time you need when you need it—no limits, no questions.
  • Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
  • Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
  • Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
  • Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

 

Job Title: Operations Associate / Front Desk Officer

Location: Nigeria

Description

  • This role supports front desk management and day-to-day operational activities across the office and lodging facilities.
  • The individual will manage helpdesk ticketing, support staff logistics, and coordinate vendor and facility interactions.
  • This position is central to keeping physical operations running smoothly while enabling internal teams to stay productive.

What You’ll Do 

  • Manage front desk and reception services at the Lagos HQ
  • Triage and route internal requests through the helpdesk platform (IT, Admin, Facility)
  • Coordinate facility maintenance and logistics (repairs, vendors, office supplies)
  • Support team travel, bookings, and accommodation tracking
  • Maintain petty cash, issue logs, and fixed asset documentation
  • Collaborate with HR, Finance, and IT to resolve operational blockers

Requirements

  • Bachelor’s Degree in Business Administration, Public Admin, or related field
  • 2+ years of experience in admin, front desk, or office operations roles
  • Good spoken and written communication in English
  • Proficient with Microsoft Office and ticketing systems (preferred)
  • Strong multitasking, coordination, and follow-through skills
  • Familiarity with vendors, facility tools, or office logistics preferred

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: IT Support Associate

Location: Nigeria

Description

  • The IT Support Associate is responsible for resolving daily tech issues and supporting all staff with hardware, software, and connectivity needs.
  • The person will handle basic infrastructure tasks, ensure timely ticket resolution, and support onboarding/offboarding. This is a Lagos-based role supporting both Nigeria and international teams.

What You’ll Do

  • Respond to helpdesk tickets related to IT and user support
  • Provide onsite support to Lagos-based staff and remote assistance to global users
  • Track and maintain inventory of IT assets and tools
  • Manage user setup and removal during onboarding/offboarding
  • Coordinate with external vendors on repairs or hardware purchases
  • Assist with setting up internet, firewall, and office network connections
  • Run routine system checks and escalate technical issues as needed

Requirements

  • OND / HND / Bachelor’s in Computer Science, Engineering, or a related field
  • At least 2 years of experience in IT support or a similar role
  • Strong troubleshooting and communication skills
  • Familiarity with tools like Microsoft 365, email platforms, remote support tools
  • Ability to manage plug-and-play hardware issues (laptops, printers, routers)
  • Curiosity and willingness to learn on the job

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Senior Reliance Care Associate

Location: Remote

Description

  • The Senior Reliance Care Associate will lead the quality assurance function across phone, chat, and email channels to ensure adherence to quality standards and SLAs.
  • The role involves monitoring agent performance, developing scorecards, conducting coaching sessions, and driving process improvements to enhance KPIs such as CSAT, AHT, FCR, and QA scores.
  • This position will also oversee workflow optimization, SOP development, and data-driven reporting to support operational excellence and customer satisfaction.
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Responsibilities
What you’ll do:

  • Lead and manage the QA function across phone, chat, and email channels
  • Monitor agent performance and ensure adherence to quality standards and SLAs
  • Develop and maintain quality scorecards and audit forms aligned with business objectives
  • Conduct regular calibrations, coaching sessions, and performance reviews with team leaders and agents
  • Drive continuous improvement through root cause analysis and corrective action planning
  • Map, analyze, and optimize contact center workflows (e.g., ticket handling, escalation, resolution times)
  • Identify operational inefficiencies and lead initiatives to improve accuracy, AHT, FCR, and CSAT
  • Develop SOPs and ensure adoption through training, documentation, and change management
  • Build dashboards and reports to track QA scores, process efficiency, and agent performance
  • Translate data into actionable insights to support decision-making
  • Present trends and recommendations to leadership in a clear, visual, and compelling format

Requirements

  • 3+ years of experience in contact center quality assurance, performance management, or process improvement
  • Strong understanding of contact center KPIs (CSAT, AHT, QA Score, FCR, NPS)
  • Proficiency in QA tools, CRM systems, and data visualization platforms (e.g., Excel, Power BI, or Tableau)
  • Experience working with SOPs, journey mapping, and process documentation
  • Excellent communication, facilitation, and stakeholder management skills

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Associate Pharmacist

Location: Nigeria

Summary

  • Our pharmacist will work with teams of pharmacy technicians at multiple locations to supervise procurement, manage supply chains and dispensation of high-quality medications to patients located across the country.

Responsibilities

  • Measure, monitor, and improve metrics related to pharmacy program efficiency and patient satisfaction.
  • Analyze pharmacy performance data to identify areas for improvement.
  • Ensure accurate data entry and maintain records for tracking key pharmacy metrics.
  • Provide training and guidance to other healthcare staff on pharmacy procedures and best practices.
  • Collaborate with the healthcare team to enhance patient experience and medication management.
  • Implement and evaluate strategies to optimize pharmacy operations.

Requirements

  • B. Pharm Degree from an accredited institution.
  • 0 – 1 year post-NYSC clinical experience in clinic, hospital, community or retail setting.
  • Expertise in counselling and educating patients for primary care conditions for children, adults and antenatal/postnatal.
  • Expertise in counselling and educating patients for chronic illnesses including hypertension, diabetes and peptic ulcers.
  • Research or data analysis experience managing large data sets using Excel, stata or other data software is an added advantage.
  • Experience managing a team including technicians is an added advantage.
  • Proficiency in the use of Microsoft Office tools especially Excel.
  • Proficiency in data collection, analysis and review is necessary.
  • Excellent written and oral communication.
  • Ability to communicate medical concepts in clear layman language.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Associate Pharmacist

Location: Nigeria

Summary

  • Our pharmacist will work with teams of pharmacy technicians at multiple locations to supervise procurement, manage supply chains and dispensation of high-quality medications to patients located across the country.

Responsibilities

  • Measure, monitor, and improve metrics related to pharmacy program efficiency and patient satisfaction.
  • Analyze pharmacy performance data to identify areas for improvement.
  • Ensure accurate data entry and maintain records for tracking key pharmacy metrics.
  • Provide training and guidance to other healthcare staff on pharmacy procedures and best practices.
  • Collaborate with the healthcare team to enhance patient experience and medication management.
  • Implement and evaluate strategies to optimize pharmacy operations.

Requirements

  • B. Pharm Degree from an accredited institution.
  • 0 – 1 year post-NYSC clinical experience in clinic, hospital, community or retail setting.
  • Expertise in counselling and educating patients for primary care conditions for children, adults and antenatal/postnatal.
  • Expertise in counselling and educating patients for chronic illnesses including hypertension, diabetes and peptic ulcers.
  • Research or data analysis experience managing large data sets using Excel, stata or other data software is an added advantage.
  • Experience managing a team including technicians is an added advantage.
  • Proficiency in the use of Microsoft Office tools especially Excel.
  • Proficiency in data collection, analysis and review is necessary.
  • Excellent written and oral communication.
  • Ability to communicate medical concepts in clear layman language.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Recruitment at Reliance Health

 

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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
  • All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
  • We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
  • Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

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