Recruitment at Pagatech Limited

Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose – to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.

We are recruiting to fill the position below:

Job Title: Key Account Manager

Location: Nigeria

About the Role

• The Account Manager will be responsible for bringing onboard high net worth sellers, merchants, and FMCG businesses on Doroki and driving activities to deliver on set targets.
• The main goal is to acquire new small and medium scale Merchants/Sellers/Businesses and manage relationships with existing ones.
• To be successful you will need to be comfortable spending significant time in the field with merchants and businesses and working with them to exceed set targets.
• You must be someone with a strong ability to influence and work collaboratively across teams.

Responsibilities

• Achieve commercial targets – the account manager has the ownership of achieving the overall commercial targets set for the territory of coverage.
• The targets include but are not limited to active merchant recruitment, Merchant retention and Revenue.
• Proactively acquire new FMCG merchants and deepen existing relationships, by building a healthy pipeline of prospects using approved sales CRM tools.
• Develop a solid and trusting relationship between major key FMCG clients and the company
• Regular virtual meetings with FMCG merchants or sales visits to demonstrate and present Doroki product offerings.
• Develop in-store visibility plans for Doroki in collaboration with FMCG merchants’ management; and follow up to achieve timely & effective implementation.
• Resolving key client issues and complaints
• Strategic planning to improve client results
• Negotiating contracts with the client and establishing a timeline of performance
• Expand relationships and bringing in new clients
• Manage merchants’ expectations, adhere to company policies, procedures & controls, and ensure compliance with rules & regulations
• Analyse & monitor FMCG merchant operations and channel trends to be able to make recommendations on business and service enhancements
• Work with support teams to ensure that FMCG businesses get adequate support and proper communication to drive satisfaction and usage
• Conduct regular spot checks on merchant activities and share feedback with the team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Analyse data using available tools/dashboard
• Understand, utilise, and support the service architecture created for the support of Key Doroki merchants
• Give timely updates or gather market intelligence on Doroki service efficiency and effectiveness and channel issues and concerns to the appropriate unit
• Pilot new services initiatives for key Doroki merchants and provide feedback for enhancements
• Identifies service enhancements/service improvements, document them and discuss them with the line manager
• Conduct periodic surveys on merchants for service improvement
• Use trends to engage proactively, and support key merchant business by introducing new ways to optimize channels.
• Generates and reports daily/ weekly key merchant Performance to the line manager
• Work with the marketing team and line manager, to ensure proper branding support is delivered to key merchants on time.

Knowledge and Skill Requirements

• Bachelor’s degree from an accredited university or college
• Previous experience working in the FMCG or Service industry
• Must be able to work in a high-velocity, high performance environment.
• Must be able to develop and communicate competitive landscape analysis
•  Proficient in the use of sales CRM tools.
• At least 5 years’ relevant experience in B2B sales
• Strong analytical and problem-solving skills
• Provide outstanding customer service.

Key Competencies:

• Strong leadership
• Strong interpersonal/communication skills
• Takes initiative and ownership
• Company and Customer expertise
• Skilled negotiator
• Value based selling
• Strong ability to motivate, influence and advice people
• Strong planning and organizational skills
• Attention to detail
• Ability to multi-task and manage competing priorities
• Good judgement and decision-making ability
• Excellent communication skills – verbal, non-verbal and written
• Strategic thinking skills
• Problem solving skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: State Manager (S&D) – Doroki Enhanced

Location: Nigeria

Job Summary

• The State Manager (Doroki-enhanced) is accountable for delivering state-level commercial targets by building, coaching and managing a high-performing field sales & operations team.
• The role is field-facing, commercially driven and requires cross-functional collaboration to remove technical and commercial blockers that limit merchant growth.

Responsibilities

• Deliver state commercial targets (Gross Profit Less Rebate (GPLR), active merchants, transaction count, value, product mix) and translate regional targets into TSE/territory plans.
• Drive recruitment, onboarding and activation of Doroki classic merchants; ensure KYC and onboarding quality.
• Lead, mentor and manage the performance of the field team (typically 5–7 TSEs /operational staff): coaching, beatroute compliance, spot checks, QA, immediate correction and escalation.
• Own relationships with Mega-Star, Super-Star, Star and Retailer merchants; resolve escalations and ensure continuity of service.
• Identify and pursue strategic local partnerships (DISCOs, PayTVs, Solar suppliers, ISPs, Betting platforms) to expand payment lanes and merchant opportunities.
• Collaborate with Product, Engineering, Support, Finance, Risk & Compliance to resolve platform issues (e.g., failed meter numbers), pricing edits, and reporting gaps — drive support cases to resolution.
• Manage local distribution of POS/devices and agent enablement (merchandising, incentive mechanics) to boost productivity.
• Use data (segmentation, heatmaps, channel analytics) to prioritise territories and to design targeted merchant interventions.
• Prepare and present timely state performance reports and insights to the national Doroki leadership.
• Ensure state-level compliance with company policies and regulatory requirements; own quarterly EPA for the field team.

Knowledge and Skill Requirements

• Bachelor’s degree required;  a postgraduate degree or MBA is considered an advantage.
• Minimum 6 years’ experience in sales & distribution (FMCG/Telecoms/Financial Services preferred) with ≥2 years in a supervisory role.
• Proven experience in acquiring, onboarding, and activating merchants. (Doroki or similar merchant-led models are desirable).
• Good understanding of local merchant economics, commission structures and competitive landscape (DISCOs, PayTV, Solar, Betting, ISPs).

Key Competencies:

• Strong leadership, coaching & people-management skills.
• Commercial mindset with a track record of meeting/exceeding targets.
• Analytical & data-driven decision-making (territory segmentation, forecasting).
• Cross-functional influence and partnership-building.
• Excellent communication (verbal, written, presentation).
• Problem-solving & conflict resolution in field settings.
• Familiarity with CRM/sales-tracking tools and advanced Excel.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Regional Sales Manager 

Location: Nigeria

Job Summary

• The Regional Sales Manager is responsible for delivering on agent, customer, merchant and revenue growth targets through effective development and management of a distribution network.
• The role involves hands-on supervision of a 50+ person field sales/operational support team, ensuring teamwork and capability development, and delivering on commercial targets defined for each period.
• To be successful you will need to be comfortable spending significant time in the field motivating the team and agents and driving both to exceed set targets. You must be someone with a strong ability to influence and work collaboratively with teams that do not report into you.
• The ideal candidate must have a clearly-demonstrated track record in channel recruiting and management and should have produced meaningful sales revenues at a fast-moving consumer goods company or similar.
• The candidate must also have demonstrated skills in driving volumes through a channel, relationship building, monitoring and evaluating results to devise strategies
• The candidate must also have demonstrated an ability to motivate a team, provide mentorship, and understand how to grow sales staff.
• The successful candidate will also need to be someone who cares about others, relatable, trustworthy, takes initiative, calm under pressure, and have great communication skills – verbal, non-verbal, and written.

Responsibilities

• Responsible for providing leadership to the region by ensuring that the appropriate structures, systems, and competencies and sales values are developed to exceed revenue targets
• Working via the field team to manage recruitment, activation and ongoing support of agents across the region
• Delivering on revenue targets for all products through agent-related transactions
• Selection, training, and ongoing performance management of regional staff
• Focus on optimization of team performance, enhancement of morale and productivity
• Drive collaboration (regional) with cross functional teams who support the activities of the agent network (Brand Strategy & Marketing, Product Development, Customer Experience, Finance etc.)
• Budgeting and accounting for utilization of regional funds, human and material resources, and other assets
• Keeping abreast of global trends and best practices relevant to the business, with a view to interpret and adapt same to fit our environment
• Ensure regional stakeholders’ compliance with regulatory requirements and Company standards
• Preparing weekly, monthly and annual operational and management reports
• Overall leadership in the region, including representing the Company and its management when and as needed

Knowledge and Skill Requirements

• Bachelor’s degree required
• At least 5years of relevant experience in sales at an FMCG with at least regional management experience
• Excellent knowledge of MS Office and sales tracking software
• Must be able to work in a high-velocity, high performance environment.
• Must be able to develop and communicate competitive landscape analysis
• Ability to lead cross functional teams
• A detailed understanding of the wholesale and retail distribution marketplace, including their potential customers, partner suppliers, and competitors. In addition, knowledge of what motivates and drives retailers in most northern states
• Drive channel satisfaction improvement.

Key Competencies:

• Strong leadership
• Excellent Analytical, tactical and strategic thinking
• Strong ability to motivate, influence and advice people
• Strong planning and organizational skills
• Good understanding of northern state markets, consumer preferences and trends
• Attention to detail
• Initiative and curiosity
• Ability to multi-task and manage competing priorities
• Good judgement and decision-making ability
• Conflict resolution
• Excellent communication skills – verbal, non-verbal and written

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Doroki Growth Marketing Manager

Location: Nigeria

About the Role

• We’re looking for a dynamic Growth Marketing Manager to drive Doroki’s user acquisition, engagement, and retention.
• You’ll focus on business management for medium to large businesses, developing and executing marketing strategies that boost growth and revenue.
• In this role, you’ll need to understand medium-large business needs deeply, create targeted campaigns, and use data-driven strategies to expand the business network and market presence.
• Your success will be measured by Doroki’s user growth, engagement metrics, and market share expansion.

Responsibilities

• Campaign Strategy Development: Create and execute integrated marketing campaigns for small business merchants across online and offline channels.
• Customer Journey Mapping: Analyze target audiences to craft compelling messages that align with their decision-making process.
• Reporting: Provide clear performance updates to stakeholders, highlighting successes and areas for improvement.
• Campaign Management: Lead campaigns from planning to execution, optimizing budgets to meet business goals.
• Data Analysis: Use analytics tools to track performance and transform user behavior insights into actionable strategies.
• Cross-Department Collaboration: Work closely with sales teams to maximize lead conversion from marketing efforts.
• Continuous Testing and Refinement: Conduct A/B tests and implement industry best practices to enhance marketing effectiveness.

Requirements

• Experience: 5-7 years in growth marketing or related fields, preferably in merchant services or fintech. Product-led growth experience is a plus.
• Technical Skills: Proficiency in data analysis tools and marketing automation platforms.
• Creative Problem-Solving: Proven ability to develop innovative marketing solutions for customer engagement.
• Project Management: Strong organizational skills with the ability to handle multiple projects effectively.
• Market Knowledge: Deep understanding of merchant digital payments ecosystem and behavior.
• Communication Skills: Excellence in written and verbal communication for marketing content and team collaboration.
• Must have completed the mandatory NYSC.

Key Competencies:

•  Strong data orientation with expertise in analyzing marketing funnels and identifying growth opportunities.
• Self-motivated professional who excels in fast-paced environments.
• Self-motivated professional who excels in fast-paced environments.
• Strong analytical mindset with a proactive approach to problem-solving.
• Proven track record of achieving measurable business results through marketing initiatives.
• Deep understanding of medium-large business challenges and the payment processing landscape.
• Basic knowledge of databases and SQL is a plus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Acquisition Partners

Location: Nigeria

Knowledge and Skill Requirements

• Minimum of OND/NCE from an accredited tertiary institution
• Strong interpersonal and relationship skills
• Self-motivated and excited about winning
• Must be confidence in approaching and talking to people.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online