Recruitment at New Age Mobile Concepts Limited

New Age Mobile Concepts Limited was incorporated on August 1, 2008. is a brand for mobile phone charger. We offer not just phone chargers, but a brand that is known with innovation, consistency, panache; adopting modern and world-class technology that fits the users’ fashion and convenience. For several years, we have been Nigeria’s foremost dealer in Mobile Phone Chargers. is a highly customer-centric company, obsessed with finding innovative ways to improve every customer’s experience. This is built upon our easy-to-use products, skilled Customer Service Personnel and Sales Ambassadors.

We are recruiting to fill the position below:

Job Title: Sales Specialist

Location: Nigeria
Employment Type: Full-time

Job Objective

• As the Sales Specialist, you will drive revenue growth by identifying prospects, nurturing client relationships, and closing opportunities across key markets.
• You will develop and execute sales strategies, analyze market trends, and leverage CRM tools to track performance and forecast demand.
• Your work will directly influence customer acquisition, product positioning, and overall profitability, ensuring that sales targets are met while delivering exceptional customer experiences.

Core Functions

• Develop and execute sales strategies to achieve or exceed monthly, quarterly, and annual revenue targets across assigned territories or product lines.
• Identify and qualify new business opportunities through market research, networking, and lead-generation activities.
• Build and maintain strong relationships with existing and prospective clients, understanding their needs to provide tailored solutions.
• Conduct product demonstrations, presentations, and negotiations that effectively communicate value propositions and close deals.
• Collaborate with marketing, product, and customer-experience teams to align campaigns, promotions, and messaging with market demand.
• Track pipeline activity and customer interactions using CRM tools, ensuring accurate forecasting and timely follow-ups
• Analyze sales performance data to identify trends, measure ROI of sales initiatives, and recommend strategic improvements.
• Monitor competitor activity, pricing, and market trends to inform sales tactics and maintain a competitive edge.
• Coordinate with supply chain and operations to ensure timely delivery of products and resolve order or fulfillment issues.
• Prepare detailed sales reports and present insights to management, highlighting successes, risks, and growth opportunities.
• Participate in training sessions and industry events to stay current on product knowledge and evolving market conditions.
• Champion a customer-centric approach by gathering feedback and communicating client needs to internal teams for continuous improvement.

Key Performance Indicator

• Lead Generation Rate – Number of qualified leads sourced and converted.
• Sales Conversion Rate – Percentage of leads closed into paying customers.
• Revenue Growth – Increase in sales volume and value over time.
• Customer Acquisition Cost (CAC) – Cost of acquiring each new customer.
• Pipeline Accuracy & Forecast Reliability – Accuracy of sales forecasts versus actuals.
• Client Retention & Repeat Business – Percentage of customers making repeat purchases.
• Reporting Accuracy & Timeliness – Quality and punctuality of sales reports.
• Cross-Functional Collaboration Score – Feedback from marketing, operations, and product teams.
• Upsell/Cross-Sell Rate – Success in expanding existing customer accounts.
• Customer Satisfaction (NPS/CSAT) – Client feedback on service and buying experience.
• Training & Knowledge Sharing – Contribution to team development and onboarding.
• Process Improvement & Automation Rate – Implementation of tools or methods that streamline the sales cycle.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, or related field
• 3 – 5 years’ proven success in sales, account management, or business development
• Experience with CRM tools (e.g., Salesforce, HubSpot) and sales analytics
• Strong communication, negotiation, and relationship-building skills
• Proficient in Excel with ability to analyze market trends and forecast sales
• Goal-oriented, adaptable, and collaborative in a fast-paced, target-driven environment

Skills:

• CRM & Sales Automation Tools
• Lead Generation & Prospecting
• Pipeline & Opportunity Management
• Negotiation & Closing Techniques
• Market & Competitor Analysis
• Relationship Building & Client Retention
• Data-Driven Sales Forecasting
• Communication & Presentation Skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: HR Business Partner

Location: Nigeria
Employment Type: Full-time

Job Objective

• To drive initiatives that enhance people strategy and organizational growth through effective recruitment, employee engagement, performance management, and talent development.
• Working closely with leadership, the role will focus on building a high-performing workforce, fostering a positive workplace culture, and ensuring that people strategies are aligned with business objectives for long-term success.

Core Functions

• Develop and implement the company’s people strategy to attract, retain, and develop top talent.
• Lead the full employee lifecycle, including recruitment, onboarding, performance management, learning and development, and succession planning.
• Oversee organizational culture and employee engagement initiatives to foster a positive and high-performing work environment.
• Advise the Managing Director and leadership team on people-related implications of key business decisions.
• Ensure HR policies, procedures, and practices are compliant with labor laws, regulations, and industry standards.
• Prepare and maintain accurate HR metrics, reports, and workforce analytics to inform strategic decision-making.
• Monitor and improve employee performance and productivity through effective appraisal systems and coaching programs.
• Oversee talent acquisition processes to ensure timely recruitment of qualified candidates in line with workforce plans.
• Develop training and development programs to build employee capabilities and support career growth.
• Identify and manage people-related risks, including turnover, compliance, employee relations, and workplace disputes.
• Implement effective compensation and benefits structures that are competitive and aligned with company objectives.
• Lead diversity, equity, and inclusion initiatives to promote a fair and inclusive workplace.
• Ensure proper HR controls and documentation are in place to safeguard employee data and company resources.
• Mentor and guide HR team members, fostering a culture of professionalism and continuous improvement.
• Set performance goals, conduct evaluations, and provide training opportunities to ensure HR team development.
• Partner with other departments to align people initiatives with overall business strategy.
• Provide HR insights and recommendations to support operational decisions, workforce planning, and organizational growth.
• Engage with external stakeholders, including regulators, training providers, and recruitment agencies, to maintain strong partnerships.
• Lead HR due diligence, workforce integration, and change management initiatives in the event of business expansion, restructuring, or partnerships.
• Work with the executive team to design and implement talent strategies that drive long-term organizational success.

Key Performance Indicator

• Employee turnover rate
• Time-to-fill vacancies
• Employee engagement and satisfaction scores
• Training participation and effectiveness rates
• Performance appraisal completion rate
• Compliance with labor laws and HR policies
• Absenteeism rate and workforce productivity
• Manager satisfaction with HRBP support
• Retention rate of high-potential employees
• Successful implementation of HR projects/initiatives.

Requirements

• Bachelor’s Degree in Human Resources, Business Administration, or related field (Master’s or HR certification is an advantage).
• 5+ years of HR experience, with at least 2 years in an HRBP or HR Generalist role.
• Strong knowledge of HR policies, labor laws, and compliance requirements.
• Experience in distribution, FMCG, or retail sector preferred.
• To promote gender balance, we particularly welcome applications from qualified female candidates.

Skills:

• Excellent interpersonal and communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to analyze data and apply insights to HR strategy.
• Stakeholder management and influencing skills.
• Strong organizational and project management capabilities.
• High emotional intelligence and adaptability.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: IT Specialist

Location: Nigeria
Employment Type: Full-time

Job Objective:

• The IT Admin Specialist is responsible for ensuring the reliable operation, security, and efficiency of the organization’s IT infrastructure, including servers, networks, user systems, and cloud services.
• The objective of this role is to provide technical support, maintain system availability, and implement best practices in IT operations to support business continuity and growth.

Core Functions 

• IT Support and Troubleshooting: Provide technical support to end-users, diagnosing and resolving hardware, software, and basic networking issues.
• System Monitoring & Maintenance: Assist in monitoring IT systems, performing routine maintenance, and applying updates and patches to ensure system stability and security.
• Network Management: Support the configuration and maintenance of network infrastructure, including LAN, Wi-Fi, and basic network troubleshooting.
• Server Administration: Assist in the management of physical and virtual servers, including basic installation, configuration, and monitoring.
• Data Backup and Recovery: Participate in implementing and managing data backup procedures.
• Security Management: Follow IT security policies and procedures, and assist in managing basic security tools like antivirus software.
• Vendor Management: Assist in liaising with IT vendors for support and procurement.
• Documentation & Training: Create and update technical documentation and user guides. Provide basic training to staff on IT tools.
• IT Asset Management: Maintain an inventory of IT assets, including hardware and software licenses.
• Project Assistance: Participate in IT projects, assisting with implementation and support tasks.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
• Minimum of 4 years of working experience in IT administration or a related IT support role.
• Basic understanding of IT infrastructure and system maintenance.
• Familiarity with operating systems (Windows, Linux, IOS) and basic networking concepts.
• Awareness of cybersecurity basics and best practices.
• Good problem-solving skills and the ability to troubleshoot common technical issues.
• Effective communication and interpersonal skills, with the ability to assist and support end-users.
• Ability to work as part of a team and manage assigned tasks effectively.
• Relevant entry-level IT certifications (e.g., CompTIA A+) are desirable.

Key Performance Indicators

• Measures availability of servers and infrastructure. Target: 99.9% or higher.
• End User satisfaction
• Antivirus/Endpoint Coverage (%)
• Proactive identification of IT risks or inefficiencies.
• Engagement in IT strategy or process improvement initiatives.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• A master’s degree in IT Management or related discipline is an added advantage.
• Typically 2–5 years in IT administration, support, or a systems/network admin role.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and documentation skills.
• Ability to prioritize tasks and work under pressure.
• Familiarity with virtualization platforms (e.g., VMware, Hyper-V).
• Basic to intermediate knowledge of networking (TCP/IP, firewalls, routers, VPNs).
• Experience in managing and supporting enterprise IT systems.

Preferred Skills:

• Experience with specific software or hardware used in the organization.
• Knowledge of basic scripting or automation.
• Familiarity with IT service management concepts.

Skills:

• Systems Administration
• Networking
• Cloud & Virtualization
• Security & Compliance
• Backup & Disaster Recovery
• Automation & Scripting
• IT Operations

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Experience Specialist

Location: Nigeria
Employment Type: Full-time

Job Objective

• To design and deliver exceptional customer journeys that strengthen brand loyalty and drive repeat business.
• The Customer Experience Specialist collaborates with sales, marketing, product, and operations teams to capture customer feedback, resolve issues, and implement service improvements.
• The role ensures consistent service standards across all touchpoints, analyzes customer insights to enhance satisfaction, and develops initiatives that increase retention, advocacy, and overall revenue growth in line with company objectives.

Core Functions

• Design and implement customer experience strategies that enhance satisfaction, loyalty, and lifetime value across all service channels.
• Monitor and map the customer journey, identifying pain points and opportunities to improve every stage of the interaction.
• Collect and analyze customer feedback through surveys, social media, NPS/CSAT data, and direct conversations to inform service improvements.
• Collaborate with sales, marketing, product, and operations teams to ensure a seamless, consistent brand experience from pre-purchase to post-purchase.
• Oversee issue resolution and service recovery, ensuring timely follow-up and root-cause analysis to prevent recurrence.
• Develop and deliver training programs that equip frontline staff with communication, empathy, and problem-solving skills.
• Prepare and present regular reports on customer satisfaction, retention rates, and key performance indicators to guide strategic decisions.
• Implement and optimize CRM or customer-service platforms to track interactions, manage cases, and share insights across departments.
• Partner with product and marketing teams to translate customer insights into product enhancements, messaging adjustments, and targeted campaigns.
• Champion a customer-centric culture, advocating for policies and processes that prioritize customer needs and long-term relationships.
• Evaluate and recommend technology solutions such as chatbots, self-service tools, or omnichannel support systems to improve efficiency and accessibility.
• Stay informed on industry trends and competitor practices, ensuring the company’s service standards remain innovative and competitive.

Key Performance Indicator

• Customer Satisfaction Score (CSAT): Average customer rating of service interactions.
• Net Promoter Score (NPS): Percentage of customers likely to recommend the brand.
• First Contact Resolution: Percentage of issues resolved during the first interaction.
• Average Resolution Time: Average time taken to close customer inquiries or complaints.
• Customer Retention Rate: Percentage of customers who continue doing business over a set period.
• Customer Effort Score (CES): Measure of how easy it is for customers to get their issues resolved.
• Response Time: Average time to respond to customer inquiries across all channels.
• Feedback Implementation Rate: Percentage of actionable customer insights adopted into processes or products.
• Service Level Agreement (SLA) Compliance: Percentage of interactions handled within agreed service timelines.
• Cross-Functional Collaboration Efficiency: Quality and timeliness of coordination with sales, marketing, product, and operations teams.

Requirements

• Education: Bachelor’s Degree in Business, Marketing, Communications, or related field.
• Experience: 2–4 years in customer experience, service, or a similar customer-facing role.
• Skills: Excellent communication, problem-solving, and data analysis; strong knowledge of CRM tools and customer-satisfaction metrics (NPS/CSAT).
• Competencies: Collaborative, detail-oriented, and able to manage projects across teams.
• Attributes: High emotional intelligence, customer-centric mindset, and adaptability in a fast-paced environment.

Skills:

• Deep understanding of customer experience principles, journey mapping, and service recovery.
• Proficient with CRM platforms, customer-feedback tools, and data analysis (Excel or similar).
• Excellent communication, empathy, and relationship-building abilities across all customer touchpoints.
• Skilled at interpreting NPS/CSAT metrics and customer insights to drive retention and loyalty.
• Strong problem-solving and decision-making skills to handle escalations quickly and professionally.
• Able to collaborate with sales, marketing, product, and operations teams in a fast-paced environment.
• Highly organized with keen attention to detail and the ability to manage multiple projects and deadlines.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online