Recruitment at Citibank Nigeria Limited

Citibank Nigeria Limited (CNL) was incorporated in Nigeria on May 2, 1984 and the oldest international bank in the country. It provides a wide range of financial products and services to corporate and commercial customers, financial institutions and public sector organizations. It offers deposit and loan products, global transaction services, cash management, sales and trading, corporate finance and investment banking products.

We are recruiting to fill the positions below

Job Title: ICBS Country Lead

Job Req Id: 25903810
Location: Nigeria
Job Type: Hybrid
Job Family: Operations Support

Job Overview

• Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s In-Country Business Services (ICBS)Team.
• By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team / Role Overview

• ICBS is a global service organization that provides a variety of core products and services to the business. These comprise of:
  • Archiving,
  • Mail & Distribution,
  • Managed Print Services,
  • Office Supplies & Stationery,
  • Marketing & Transactional Print,
  • Global Travel,
  • Corporate Card Program,
  • Vehicle Program.
• The role is responsible for the operational implementation and execution for one or more of the BTSS’ core and non-core products. This requires close co-ordination with the relevant regional SME’s and Country Heads.

What You’ll Do
Strategy:

• Development and execution of the ICBS product strategy and operational delivery of ICBS services in conjunction with the Sub-Cluster and Cluster Heads, and various regional functions as well as in country business management.
• Identification, development and implementation of ICBS initiatives which reduce cost, add value, increase controls, enhance performance and deliver shareholder value for in country services.
• Ensuring compliance with global and regional functional policies, procedures and programs whilst meeting local requirements and execution of local procedures as per country regulatory requirements as applicable.

Financial Management:

• Rigorous financial management and influence of direct and indirect spend.  Identification and sustained delivery of cost efficiencies.
• Direct participation and/or coordination of important and complex projects of the department
• Adhere and meet country financial budget
• Periodic budget, cost variance review and monitoring

Operations Management:

• Ensure efficient delivery of ICBS services in country
• Conduct regular review of ICBS processes against policy and regulatory requirements
• Build and maintain strong relationships with key internal clients
• Responsible for local daily operational ICBS core services
• Management of operational risk and control utilising key performance indicators and Service Excellence and Continuous Process Improvement techniques
• Ensure and maintain good relationships and cooperation with peers, other local or regional units, top management, vendors and partners
• Actively participate in ICBS country meetings and calls regional meetings and calls where required and other applicable ICBS products activities.
• Meet regularly with stakeholders on requirements and expectations on ICBS performance
• Participation on regular Third-party meetings
• Act as backup to other Country Managers during annual leave periods / as and when required and effectively manage the team during these periods
• Seek best practices within regional/global teams and share with the local team
• Escalation of issues as appropriate
• Act as BAO (Business Activity Owner)

Requirements
What we’ll need from you:

• Bachelor’s Degree.
• Minimum of 15 years post-graduation experience (with at least 10 years in banking). Candidates who are close to meeting this requirement may be considered
• Three years as Senior Manager with experience in at least 3 three (3) major areas of banking operations.
• Operational experience in at least one of In Country Business Services core products and service delivery
• Knowledge & clear understanding of In Country Business Services products, services, strategy and points of escalation
• Execution of In Country Business Services strategy in line with directives provided by Regional, Global and Product leads
• Knowledge of market/industry trends
• Extensive Vendor Management experience
• Identify & leverage best practices for continuous process improvements & re-engineering
• Strong reporting experience & skills
• Experience in expense management & cost reduction
• Experience of risk & control requirements in a banking environment
• Strong customer service delivery background.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Services Head – Nigeria & Ghana

Job Req ID: 25908442
Location: Nigeria
Job type: Full-time
Work mode: Hybrid

Job Overview

• This role is responsible for leading Services strategy, execution, and market share growth within Nigeria and Ghana, collaborating closely with local Banking and Markets Business Heads and CCOs.
• The role focus will be cultivating robust relationships with clients, partners, regulators, and key stakeholders, ensuring the full power of our Services offering reaches covered geography.
• The Services Head will also champion innovation for enhanced client experience and operational efficiency, uphold rigorous risk and control standards, and build, mentor, and lead high-performing team.
• The role directly reports to the Sub-Saharan Africa Head of Services and is a member of the SSA Services Executive Committee

Key Responsibilities

• Market Growth: Work across product peers to drive business growth and expand market share in Nigeria & Ghana, executing global strategy
• Client Focus: Foster and maintain strong relationships with key clients, partners and stakeholders in Nigeria & Ghana. Relay and influence meeting the needs of the Client with global product peers
• Financial Performance: Drive client revenue growth, manage profitability, manage KPIs and track performance of the Nigeria & Ghana business. Hold partners and functions accountable for enabling Services performance.
• Governance, Risk & Control: Manage risk and control standards and foster a culture of compliance across the organization. Ensure the business operates within the appropriate legal entity governance framework for Nigeria & Ghana Services business. Ensure local oversight of associated risk management, regulatory and control considerations. Work closely with second and third line partners (Legal, Compliance, Market and Credit Risk, Audit, Finance) to ensure strong engagement with Services, and partner with them to ensure appropriate governance and control infrastructure
• Talent Development: Lead, mentor and develop a high-performing team, fostering a collaborative and results-oriented work environment. Promote an inclusive and ethical culture, and oversee team development plans
• Innovation: Champion a culture of innovation, driving digitization and the adoption of cutting-edge technologies to enhance client experience and operational efficiency
• Business Strategy: Formulate and execute a strategy for Nigeria and Ghana in light of evolving market needs, including branch strategy, people strategy, product roadmap, future technology and platform needs for the countries
• Industry and Market Knowledge: Stay abreast of industry trends, regulatory changes and the competitive landscape to identify opportunities, influence global products to adapt and mitigate potential risks
• Market and Regulatory Advocacy:  Formulate the strategy around and lead external engagement with appropriate regulatory bodies. Drive Citi’s agenda and desired outcomes

Development Value:

• Comprehensive Business Management Experience with oversight of a large breadth of businesses and managing across a matrixed organization
• Deep insights into all aspects of Services businesses

Requirements
Qualifications:

• Minimum of First Degree or equivalent in any discipline plus a relevant higher degree or professional qualification
• Candidates must also have a minimum of 15 years postgraduation experience, out of which at least 12 must have been in the banking industry and at least 2 as VP/Deputy General Manager
• Evidence of experience in at least three (3) major areas of banking operations
  Knowledge and Experience:
• Extensive experience in financial services, with a proven track record of success in leading and growing a large businessDeep understanding of Services’ core product areas: Payments, Liquidity Management, Trade and Working Capital, Investor Services, and Issuer Services
• Exposure and track record in both CCPS (Corporate Commercial and Public Sector)  and FI (Financial Institutions) segments
• Strong track record in developing and nurturing client and vendor relationships
• Knowledge of Nigeria and Ghana regulatory landscape.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online