Recruitment at StraitPay

straitPay is a fin-tech company on a mission to make spending & investing in Africa a lot easier and convenient for anyone interested in Africa. We believe that there is a lot of potential on the African continent, which is why at Straitpay – We believe in Africa. We are a Fin-tech company, on a mission to make spending & investment in Africa a lot easier and convenient for anyone interested in Africa. You can be a part of this exciting journey, and make a difference in the African fintech space.

We believe that there is a lot of potential on the African continent, which is why at straitPay – We believe in Africa. We are a Fintech company, on a mission to make spending & investment in Africa a lot easier and convenient for anyone interested in Africa.

We are recruiting to fill the position below:

Job Title: Business Operations Manager

Location: Nigeria (Remote)
Employment Type: Full-time

Job Summary

• W are looking for a sharp, empathetic, and system-oriented operator to lead our Business Operations function. If you’re excited to shape how our customersexperience us—and how efficiently we scale—this is your role.

Who you are:

• You’re a systems thinker, operator, and people leader. You can anticipate bottlenecks beforethey arise, thrive on process efficiency, and love building experiences that make customersfeel truly supported.

The Role:

• You’ll be responsible for making sure the engine of our operations runs smoothly, and everycustomer touchpoint reflects our promise of reliability. From onboarding to retention, you’llmanage the systems, people, and insights that make it happen.

Bad News
This role isn’t right for you if:

• You prefer well-established playbooks over ambiguity.- You’re not comfortable getting your hands dirty with the details.
• You don’t have experience working in an early-stage tech company or fintech environment.

Good News
You’ll love this role if:

• You’re excited by the chance to build foundational processes from scratch.
• You care deeply about customer experience and operational rigour.
• You know how to balance efficiency with empathy.

Your Mission

• Build and optimise operational workflows and customer success systems that allow straitPay to scale without friction—while making customers feel like partners, not tickets.

Duties & Responsibilities

• Design and implement operational workflows for customer onboarding, payment support,and internal compliance tracking.
• Set up the customer success infrastructure (support tools, FAQs, ticketing processes).
• Hire, train, and manage the customer support team as we scale.
• Collaborate with the Product team to incorporate customer feedback into the roadmap.
• Lead efforts in quality assurance, SLA tracking, and customer satisfaction metrics.

What success looks like

• Onboarding times reduced by 40% in 6 months.
• 90% of customers rate support as “excellent.”
• Scalable support systems implemented with minimal technical lift.
• Weekly operations and success metrics tracked and reported consistently.

What you’ll bring to the table

• 4+ years experience in Core Operations or customer success, preferably in Fintech, Digital Banking or SaaS.
• A track record of building and scaling internal systems.
• Excellent communication and stakeholder management skills.
• Comfort with CRM and support tooling (e.g. Zendesk, Intercom).

Nice to Haves:

• Experience in B2B cross-border payments or financial services.
• Familiarity with KYC/AML compliance workflows.
• Data analysis or dashboarding skills.

Our values, and yours:

• Clarity over noise.
• Progress over perfection.
• Empathy drives our design—and our decisions.
• Every customer touchpoint is a chance to build trust.

What you’ll get

• A chance to shape a business from the ground up.
• Mission-driven teammates who care about impact.
• Direct access to leadership and strategic decisions.
• Fast feedback loops and lots of autonomy.
• Hours & Location.

Application Closing Date
31st October, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Go-To-Market Lead

Location: Nigeria
Employment Type: Full-time

Bad News
This role isn’t right for you if…

• You’re more comfortable analysing strategy than executing it.
• You prefer well-established processes over building from scratch.
• You’re not familiar with selling into the SME space in Nigeria.

Good News
You’ll love this role if…

• You want to own a critical function in a fast-moving startup.
• You know how to grow a product from 0 to 1 — and 1 to 100.
• You care deeply about emerging markets and making finance fairer.
• You’re entrepreneurial, energetic, and enjoy solving big problems with small teams.

Your Mission

• Launch and scale a GTM engine that acquires active business users in record time, drives revenue growth, and positions straitPay as the trusted solution for Nigerian SMEs making international payments.

What success looks like:

• Active business users acquired in record time (metrics to be discussed during interviews).
• Strong, measurable channel performance (content, paid, referrals, outbound, etc.).
• Clear product-market fit and scalable conversion processes.
• Consistent revenue and transaction volume growth month over month.

Summary

• You’ll lead the growth strategy for a mission-driven fintech company, working directly with the founders to take straitPay from launch to scale. If you’re ready to build something meaningful and impactful in African fintech — this is the role for you.

Duties & Responsibilities

• Design and lead the GTM strategy.
• Own commercial KPIs — including acquisition, activation, and retention.
• Oversee multi-channel user acquisition efforts.
• Lead messaging, positioning, and brand communication.
• Build partnerships that drive distribution and brand trust.
• Manage GTM budget and vendor relationships.
• Collaborate with Product, Engineering, and Ops to align the roadmap with market feedback.
• Report on performance to the leadership team and investors.

What you’ll bring to the table

• 5–7years in growth, sales, or marketing roles (bonus if in Fintech or SaaS).
• A deep understanding of Nigerian SMEs and what moves them.
• Proven ability to generate and convert leads in cost-effective ways.
• Strong ownership mindset and bias for action.
• Excellent communicator — written, visual, and verbal.

Nice to Haves:

• Experience in a VC-backed startup or high-growth company.
• Familiarity with payments, FX, or B2B financial services.
• Existing network in the Nigerian SME ecosystem.
• Light experience in product marketing or user onboarding flows.

Our values, and yours:

• Trust first: we earn it with users, and each other.
• Move with clarity: we take action based on insight and intention.
• Win together: this only works if we do it as a team.
• Raise the bar: always looking to improve what we do and how we do it.

What you’ll get:

• A critical role in a company solving real-world problems.
• The freedom and ownership to shape GTM from the ground up.
• A small, ambitious, and supportive team.
• Transparent leadership and room to grow with the company.

Hours & Location:

• Full-time, 40 hours/week.
• Nigeria-based preferred, hybrid or remote possible.

Application Closing Date
15th November, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Brand Storyteller & Social Media Manager

Location: Nigeria
Employment Type: Full-time

Job Summary

• We’re looking for a creative, strategic, and digitally fluent Brand Storyteller & Social Media Manager to craft and communicate our brand’s voice across multiple channels. The ideal candidate will transform our values, products, and impact into compelling stories that inspire, engage, and grow our online community.
• This role combines creative storytelling, social media strategy, content production, and data-driven marketing — bringing the brand to life through words, visuals, and authentic engagement.

Key Responsibilities
Brand Storytelling & Content Development:

• Develop and execute a cohesive brand narrative that aligns with company mission, vision, and tone.
• Create engaging multimedia content (copy, video, graphics, and blog posts) that communicates brand values and customer impact.
• Collaborate with design, product, and marketing teams to develop campaigns that resonate with target audiences.
• Craft compelling stories around customer testimonials, milestones, innovations, and social impact.

Social Media Strategy & Management:

• Develop and manage the brand’s presence across social media platforms (Instagram, X/Twitter, LinkedIn, Facebook, TikTok, YouTube, etc.).
• Plan, schedule, and publish high-quality content using analytics-driven strategies.
• Grow and engage online communities through consistent voice, storytelling, and responsiveness.
• Monitor trends, hashtags, and competitor activity to keep the brand relevant and ahead of the curve.

Content Analytics & Performance Tracking:

• Track and analyze performance metrics (reach, engagement, conversions, etc.) to evaluate the success of campaigns.
• Generate monthly performance reports and insights to inform future content strategies.
• Use tools like Google Analytics, Meta Business Suite, Hootsuite, or Sprout Social to drive data-backed decisions.

Campaign & Community Collaboration:

• Partner with influencers, creators, and brand advocates to amplify reach.
• Coordinate storytelling efforts across marketing campaigns, product launches, and corporate initiatives.
• Manage user-generated content and encourage authentic brand conversations.

Key Performance Indicators (KPIs)

• Growth in social media followers and engagement rate.
• Improvement in brand sentiment and online visibility.
• Increase in website traffic and lead conversions from social platforms.
• Consistent storytelling alignment across all brand touchpoints.

Qualifications & Skills
Education:

• Bachelor’s degree in Marketing, Communications, Journalism, Media Studies, or a related field (or equivalent experience).

Experience:

• 3+ years of experience in brand storytelling, content creation, or social media management.
• Proven track record of growing online communities and managing successful campaigns.

Core Skills:

• Exceptional storytelling and copywriting ability.
• Strong understanding of social media trends and content formats.
• Skilled in using Canva, Adobe Creative Suite, or similar tools.
• Analytical mindset with familiarity in social media and web analytics tools.
• Basic knowledge of SEO, content strategy, and influencer marketing.
• Excellent communication, collaboration, and project management skills.

Preferred (Bonus) Skills:

• Photography/videography experience.
• Basic video editing (Premiere Pro, CapCut, or similar).
• Experience in paid social advertising and A/B testing.

Personal Attributes

• Creative thinker with a storyteller’s heart.
• Passionate about brand building and audience engagement.
• Curious, adaptable, and data-informed.
• Strong attention to detail and brand consistency.
• Self-starter who thrives in a fast-paced, collaborative environment.

 Why Join Us

• Opportunity to shape the voice and story of a growing brand.
• Creative autonomy with measurable impact.
• Collaborative, innovative, and purpose-driven culture.
• Competitive compensation and growth opportunities.
• Opportunity to shape the voice and story of a growing brand.
• Creative autonomy with measurable impact.
• Collaborative, innovative, and purpose-driven culture.
• Competitive compensation and growth opportunities.

Application Closing Date
31st October, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online