Recruitment at Majeurs Holdings

Majeurs Holdings is a sustainability-driven furniture manufacturing company based in Lagos, with over 14 years of experience in redefining Africa’s manufacturing landscape. Our work has gained global recognition — including a Netflix feature — and we run a training academy that empowers young people in modern furniture production. At Majeurs, we don’t just build furniture; we fuse design, technology, and sustainability to shape the future of African manufacturing.

We are recruiting to fill the position below:

Job Title: Website & E-Commerce Manager

Location: Nigeria
Employment Type: Full-time

Key Responsibilities
Website & Platform Management:

• Manage daily updates across all Majeurs and MANDE websites (corporate, academy, and e-commerce).
• Maintain site health: uptime, security, responsiveness, and speed optimization.
• Oversee hosting, domains, plugins, and CMS upgrades (WordPress, Shopify, or Webflow).
• Conduct monthly audits for performance, broken links, and SEO compliance.
• Liaise with outsourced developers or agencies for technical enhancements.

E-Commerce Operations:

• Manage product listings, pricing, photography, descriptions, and promotions.
• Coordinate with Sales and Operations to ensure real-time stock accuracy.
• Own the checkout and order flow — ensuring a smooth, friction-free customer journey.
• Set up and track discount codes, bundles, and seasonal campaigns.
• Report on online revenue, cart recovery, and repeat purchase rates.

User Experience (UX) & Conversion Optimization:

• Continuously improve navigation, layout, and overall site usability.
• Use analytics, heatmaps, and A/B testing to increase conversions.
• Partner with the Creative team to align design updates with brand tone.● Ensure the website tells the same story as our showrooms — stylish, functional, and authentic.

Analytics & Reporting:

• Maintain and interpret key digital KPIs via Google Analytics, Search Console, and CRM dashboards.
• Produce weekly and monthly performance reports:
• Site traffic (+10% MoM growth target)
• Conversion rate (≥2.5%)
• Bounce rate (≤45%)
• Page load speed (≤3 sec)
• Online revenue growth
• Translate insights into actions and recommendations for leadership.

Digital Integration & Automation:

• Ensure proper integration between website, CRM, ERP, and email marketing tools.
• Manage pixels, event tracking, and remarketing tags for campaigns.
• Work with the IT & Compliance teams to ensure NDPR/GDPR alignment and secure data handling.

6. Collaboration & Team Enablement:

• Partner with the Brand & Creative Strategy Lead on all digital campaign launches.
• Support the Marketing team in creating and publishing digital landing pages.
• Coordinate with the Execution & Compliance Lead to ensure playbook and KPI adherence.
• Provide internal training on CMS and e-commerce tools for non-technical users.

Requirements

• Candidates should possess relevant qualifications with 3 – 5 years of experience.

Application Closing Date
13th November, 2025.

How to Apply
Interested and qualified canidates should send their CV and a short Cover Note (max 200 words) on how you’ve improved a brand ore-commerce website to: hr@majeursholdings.com using Website & E-Commerce Manager – [Your Name] as the subject of the email.

Optional: Include links to sites or dashboards you’ve managed — we value results over buzzwords.

Job Title: Head of Academy Growth

Location: Nigeria
Employment Type: Full-time

Key Responsibilities
Builder’s Leadership & Scale:

• Build and institutionalize all Academy systems — governance, training operations, curriculum delivery, and partner management.
• Transform the Academy from “successful pilot” to a fully functional educationalenterprise.
• Drive digital transformation: implement dashboards, LMS, and playbook integration fordaily reporting.
• Establish sustainable business models (paid programs, corporate training,sponsorships).
• Lead with a hands-on builder mindset — design, test, implement, and optimize fast.

Strategic Growth & Impact:

• Develop and execute the Academy’s 1–3 year strategic roadmap.
• Set and track growth KPIs for enrollment, graduation, job placement, and industry partnerships.
• Develop financial sustainability models — manage budgets, cost control, and profitability targets.
• Present quarterly progress reports and forecasts to the Founder and Board.

Program & Curriculum Excellence:

• Oversee the quality, design, and relevance of all learning programs.
• Ensure alignment with international training standards (ISO 21001).
• Implement feedback loops with learners, trainers, and employers.
• Drive continuous improvement through audits and reviews.

Partnership & Brand Expansion:

• Build partnerships with brands, manufacturers, NGOs, and education stakeholders.
• Collaborate with Majeurs’ Brand & Creative team to market the Academy and amplify success stories.
• Secure industry partnerships for internships, job placements, and sponsorships.
• Represent Majeurs Academy in events, government initiatives, and international collaborations.

Team Leadership & Execution:

• Lead a multi-departmental team across curriculum, marketing, operations, and partnerships.
• Build capacity: hire, mentor, and coach emerging leaders.
• Run weekly performance meetings using RAG (Red–Amber–Green) dashboards.
• Foster a high-performance culture focused on accountability and innovation.

Compliance & Governance:

• Ensure full adherence to Majeurs Playbook, reporting structures, and documentation discipline.
• Maintain NDPR compliance and training certification records.
• Work closely with the Execution & Compliance Lead to ensure quarterly audits and KPI reporting.

Application Closing Date
13th November, 2025.

How to Apply
Interested and qualified candidates should send their CV and a short note (max 200 words) describing a project or institution they’ve helped build or scale and the measurable results they achieved to: hr@majeursholdings.com using “Head of Academy Growth – [Your Name] ” as the subject of the email.

Optional: Include links to reports, programs, or case studies showcasing your leadership and impact.

Job Title: Customer Service Officer

Location: Nigeria
Employment Type: Full-time

The Role

• As we grow, we’re looking for a Customer Service Officer who will be the voice and face of the brand — the person who ensures every customer interaction is handled with excellence, empathy, and precision.
• This is not just about answering calls or replying to messages — it’s about owning the customer experience from first inquiry to final delivery.
• You will manage all inbound and outbound communications, ensure seamless order finalization, and keep our clients informed, satisfied, and coming back.
• You’ll collaborate closely with our sales, production, and logistics teams to deliver exceptional service — combining warmth with operational efficiency.

Key Responsibilities

• Customer Engagement: Handle all customer inquiries across channels (WhatsApp, phone, email, Instagram DMs, showroom).
• Order Management: Manage end-to-end order finalization — from quotation and confirmation to coordination with operations for delivery.
• CRM & Record Keeping: Maintain detailed customer records and follow-ups using CRM tools and internal systems.
• Communication: Send proactive updates on production status, delivery timelines, and order progress.
• Issue Resolution: Manage complaints and escalations calmly, ensuring every issue ends with a satisfied customer.
• Cross-Team Collaboration: Liaise with production, logistics, and finance to ensure smooth fulfilment of orders.
• Customer Insights: Track feedback and recurring issues to propose process improvements.
• Performance Reporting: Provide weekly summaries of inquiries, orders closed, and customer feedback trends.

Who You Are (Ideal Candidate Profile)

• Bachelor’s Degree (Business, Communications, or related field preferred).
• 3+ years’ experience in customer service, preferably in retail, furniture, or a design/luxury brand.
• Strong verbal and written communication skills — articulate, empathetic, and professional.
• Highly organized, detail-oriented, and comfortable managing multiple conversations simultaneously.
• Tech-savvy: comfortable with CRM software, spreadsheets, and digital communication tools.
• Calm under pressure and solution-driven — you never leave a customer hanging.
• Passionate about design, quality, and creating a world-class customer experience.

What Success Looks Like (After 90 Days)

• You’ve mastered our product range, tone, and service protocols.
• All customer inquiries are responded to within minutes, not hours.
• Orders move seamlessly from inquiry to delivery with zero confusion.
• Our customers describe their Majeurs experience as “professional, personal, and  premium.

Compensation & Growth Path

• Base Salary: N180,000 – N350,000 / month (based on experience)
• Performance Bonus: Up to ₦10,000/quarterly for achieving service KPIs (response time, conversion rate, and customer satisfaction feedback).
• Growth: Clear pathway to Customer Experience Lead or CRM & Sales Support
• Manager within 12–18 months based on performance.

Perks:

• Hybrid work schedule (2 days remote, 3 days onsite)
• Access to training in customer experience and CRM systems
• Opportunity to grow with one of Africa’s fastest-rising design-led brands

Application Closing Date
30th November, 2025.

How to Apply
Interested and qualified candidates should send their CV and a short cover note (max 150 words) telling us why you’d be perfect for this role to: hr@majeursholdings.com using “Customer Service Officer – [Your Name]” as the subject of the mail.

Job Title: Head of Product & Technology (CTO Track)

Location: Nigeria
Employment Type: Full-time

Job Description

• Lead MANDE’s product vision, ensure flawless execution, and build the systems that make Majeurs a
• world-class digital ecosystem.
• You’ll align people, product, and process — turning business goals into working, scalable systems.

Responsibilities
Product Ownership:

• Translate MANDE’s vision into a clear product roadmap (from MVP to market launch).
• Prioritize features, timelines, and resources to deliver efficiently.
• Ensure the platform delivers a seamless user experience for both makers and buyers.
• Maintain alignment between product design, marketing strategy, and business goals.

Technology Leadership:

• Oversee development — managing freelancers, agencies, and internal contributors.
• Set technical standards and ensure quality across all builds.
• Ensure integrations (CRM, payment, analytics) run smoothly and securely.
• Manage system uptime, performance, and user data protection.

Growth & Adoption:

• Collaborate with Brand and Sales teams to ensure strong go-to-market execution.
• Review analytics and feedback weekly to guide improvements.
• Implement product updates that enhance adoption, retention, and conversion.
• Create structured reporting for leadership on platform health and growth metrics.
• You’ll play a visible role in shaping how Africa’s maker economy digitizes — your success in
• MANDE will define a continent-scale product story.

Team Management & Collaboration:

• Lead cross-functional meetings with marketing, operations, and customer success.
• Coach junior staff and freelancers to uphold delivery standards.
• Build a culture of accountability, innovation, and continuous learning.● Act as the link between business needs and technical execution.
• You will have access to design, development, and marketing support teams, as well as an operating budget for product delivery.

Governance & Reporting:

• Maintain accurate product documentation and progress dashboards.
• Submit a monthly “MANDE Progress Report” with milestones, blockers, and next steps.
• Ensure compliance with NDPR, IP protection, and platform security standards.
• Liaise with the Execution & Compliance Lead to ensure all reporting timelines are met

Application Closing Date
13th November, 2025.

How to Apply
Interested and qualified candidates should send their CV + short note on a product or platform you’ve helped build (max 200 words) to: hr@majeursholdings.com “Head of Product & Technology – [Your Name] ” as the subject of the mail.

Note: Include a brief portfolio or demo link showing your product work or leadership impact.

Job Title: General Manager

Location: Nigeria
Employment Type: Full-time

Job Decription

• The General Manager (GM) leads the daily business operations of Majeurs Holdings — ensuring that every department performs to target, every project aligns with the Majeurs
• Playbook, and every staff member is empowered to deliver excellence.
• You will be the integrator between vision and execution — managing people, performance, and processes to ensure the organisation runs like a well-designed system.
• This role is designed for a hands-on leader who combines operational depth with emotional intelligence — someone who can inspire teams, manage complexity, and scale systems without losing culture.

Responsibilities
Operational Leadership & Performance Management:

• Translate the CEO’s strategic goals into actionable operational plans with clear milestones and deliverables.
• Lead and oversee all departmental heads (Sales, Marketing, Finance, HR, Brand, Operations, and Academy).
• Ensure full compliance with the Majeurs Playbook, SOPs, and performance cadence.
• Drive accountability through weekly and monthly KPI reviews — ensuring every function
• operates within set targets.
• Collaborate closely with the Execution & Compliance Lead, who ensures adherence to process and reporting quality.

People & Culture Leadership:

• Serve as the go-to leader for all staff, ensuring alignment, clarity, and motivation across departments.
• Foster a culture of ownership, trust, and continuous learning.
• Coach department heads to lead effectively and manage their teams with empathy and discipline.
• Partner with HR on recruitment, onboarding, and performance reviews to ensure everyhire strengthens the culture.
• Recognise and reward excellence while addressing underperformance quickly and fairly.

Business Growth & Scale:

• Work hand-in-hand with the CEO on executing growth strategies — including product diversification, regional expansion, and process automation
• Collaborate with the Marketing & Sales teams to translate brand visibility into sustainable revenue.
• Partner with the Operations Lead (Engineering) to improve factory throughput, delivery speed, and quality control.
• Identify process inefficiencies and implement lean, scalable systems to drive operational excellence.
• Ensure resources are allocated effectively to meet strategic priorities.

Financial Management & Reporting:

• Work with Finance to monitor budgets, P&L, and cash flow across departments.
• Maintain disciplined cost control while improving productivity and gross margins.
• Present monthly financial and operational summaries to the CEO, highlighting risks, wins, and improvement areas.
• Ensure data-driven decision-making through accurate, timely reporting.

Governance, Compliance & Risk:

• Ensure all departments operate in compliance with internal governance standards, safety requirements, and ethical guidelines.
• Oversee implementation of corrective actions recommended by the Execution & Compliance Lead:
• Manage business risks proactively through structured contingency planning.
• Uphold confidentiality and protect the company’s reputation at all times.

Cross-Department Collaboration:

• Ensure smooth collaboration between creative, operational, and commercial teams.
• Remove bottlenecks and mediate conflicts to keep delivery timelines intact.
• Partner with the Operations Lead on production flow, the Finance Lead on budget management, and the Brand Lead on cross-channel initiatives.
• Align all team outputs to Majeurs’ customer promise: excellence, craftsmanship, and innovation.

Application Closing Date
13th November, 2025.

How to Apply
Interested and qualified candidates should send their CV and a short cover note (max 250 words) explaining how you’ve built and led a high-performing organisation to: hr@majeursholdings.com “General Manager – [Your Name]“

Note: Optional: Include one case or project where your leadership improved revenue, operations, or culture — we value results over titles.