Recruitment at Kuda Bank

Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world’s smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading ‘Neobank’ for Africans.

To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

We are recruiting to fill the position below

Job Title: IS – Administrator Analyst

Location: Nigeria
Job Type: Full-time

Description

• Provide first level support for official collaboration and messaging tools.
• Timely response to issues logged on Jira
• Support/provide technical support to all Kuda personnel on technology-based incidents
• Responding to user requests for assistance, diagnosing and resolving basic hardware and software problems, and escalating complex issues to senior staff.
• Installing and configuring software and hardware, ensuring systems are up-to-date with security patches and updates, and assisting with the deployment of new applications
• Recording details of user requests, troubleshooting steps, and resolutions in a ticketing system or knowledge base.
• Checking the performance and technical support of computers, printers, and network devices, CCTV cameras, access doors and escalate issues .
• Helping new employees set up their IT equipment and access and removing access for departing employees.
• Managing multiple tasks, prioritizing issues, and keeping accurate records.
• Familiarity with operating systems (Windows, macOS), common software applications (Microsoft Office suite), and basic networking concepts
• User and device access provisioning and management.
• Provide first and second level support for official collaboration and messaging tools.
• Manage requests and incidents on official IT Service Management ticketing tool.
• User provisioning (Onboarding and Off-boarding) and management of official workspaces: Azure, Google workspace, Jira, Nerve, Kuda Suites,
• Notion, Looker, Slack and other platforms for collaboration and messaging.
• Manage 3rd party application integration On Azure.
• Manage integrations from Google to other Cloud platforms.
• Ensure effective license management for applicable cloud services.
• Provide user support for Kuda Contact Center functional tools like Xcally.
• Develop and manage relevant, updated, functional policies and procedures as applicable to the team.
• Develop and manage functional standard operating manuals across all applicable processes.
• Ensure the availability of an updated asset register
• Put in place security configurations and settings across managed platforms in alignment with global standards.
• Maintain current IT & Compliance processes
• Identify system requirements, recommend technology purchases, plan and implement services and technologies to improve security and efficiency
• Participate in disaster recovery testing exercises and business continuity planning for business-critical systems

Responsibilities
Financial:

• Demonstrates effective cost control and a strong savings mindset, while maintaining quality standards.
• Possesses excellent negotiation skills to ensure projects and initiatives are executed at minimal cost with maximum value delivered.

Process:

• Timely response to issues logged on Jir
• Manage network support personnel and 3rd party vendors to always ensure availability of link to relevant locations.
• Provision of up-to-date information on the IT equipment (Computer/monitor/printer/switches/routers, UPS, Inverters) asset of the bank always.
• Liaise with other Technology units to provide prompt and efficient technical support for all locations.

Customer:

• Support / provide technical support to all Kuda personnel on technology-based incidents

Team:

• Strong team player, contributing effectively within the unit to drive collaboration and achieve maximum performance.

Requirements

• B.Sc (Computer Science) / B.Eng Degree; MCP, CCNA, ITIL
• 0 – 3 years total experience
• Good Writing & Communication Skills
• Understanding of Windows Client and Servers Operating Systems
• Understanding of Google workspace
• Good personnel management skills
• Excellent Knowledge of Business Processes
• Basic Understanding of IT Governance, ISMS, ITIL practices, PCIDSS.
• Inquisitive, intuitive and excellent problem-solving skills
• Strong Analytical and Numerical skills
• Acquiring more skills in IT/Information management and personnel management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Direct Sales Agent

Location: Nigeria
Job Type: Full-time (Hybrid)

Job Description
As a Direct Sales Agent, you will play a pivotal role in driving Kuda’s growth objectives through proactive sales efforts, effective relationship-building, and unwavering commitment to compliance and customer satisfaction.

• Prospect and generate leads through cold calling, networking, and referrals.
• Actively market Kuda’s array of financial products, including personal & business banking, loans, and POS terminals, to prospective customers within the designated territory.
• Achieve and exceed monthly sales targets by acquiring new customers and expanding customer base through persuasive techniques and a deep understanding of the bank’s offerings.
• Negotiate pricing and terms of sale to close deals and achieve sales targets according to the company’s pricing.
• Conduct product demonstrations and presentations to potential clients.
• Ensure thorough compliance with all bank policies and regulatory requirements, including KYC (Know Your Customer) and AML (Anti-Money Laundering).
• Educate potential clients on the benefits of transitioning to electronic banking solutions and ensure their seamless onboarding to our platform.
• Maintain accurate records of all sales activities and customer interactions in CRM software.
• Participate in roadshows, community fairs, and other local events to promote the bank’s services and garner leads.
• Provide feedback to the marketing and product teams on customer experiences and product improvements.
• Understand the needs and requirements of prospective clients and proffer solutions to meet their specific business needs.
• Provide ongoing support to clients, including training and trouble shooting assistance.

Requirements

• Bachelor’s Degree or HND in Marketing, Business Administration, Finance, or a related field.
• Proven experience as a Direct Sales Agent or similar sales/customer service role; experience in the banking or financial services sector is highly preferred.
• Strong interpersonal and communication skills, with the ability to negotiate and influence potential clients.
• Excellent organizational and time management skills; capable of managing multiple priorities efficiently.
• High motivation, enthusiasm, and dedication to achieving targets.
• Familiarity with digital banking services and mobile technology.

Target and Incentives

• Monthly sales target to be achieved.
• Incentives and bonuses based on meeting or exceeding sales targets.
• Additional rewards for surpassing performance goals and customer satisfaction metrics.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Lead Product Manager

Location: Nigeria
Job Type: Full-time

About the Role

• We’re looking for an experienced Lead Product Manager to lead the Everyday Banking squad at Kuda.
• This squad owns the central experience of the Kuda app; how customers navigate, understand their money, complete essential tasks, and interact with Kuda every day.
• You will set the vision, drive the roadmap, and line-manage Product Managers while partnering with Design, Engineering, Research, Analytics, and Marketing to deliver a simple, reliable, and intuitive core banking experience for millions of customers.
• This is a senior leadership role sitting at the heart of the Retail Tribe.

Responsibilities

• Take full ownership of the Everyday Banking roadmap, ensuring alignment with Kuda’s OKRs and setting a clear, compelling vision for the squad.
• Lead and develop a team of Product Managers, engineers, designers, and analysts, fostering strong collaboration and high-quality execution.
• Own, understand, and optimise core everyday banking metrics, using these to guide the roadmap, identify issues, and communicate performance to senior leadership.
• Shape the evolution of Kuda’s core app experience by shaping the everyday moments at the heart of the product so customers can move through the app effortlessly, understand their money instantly, and handle key banking moments with ease.
• Discover, develop, and improve end-to-end everyday banking journeys through thoughtful research, experimentation, and user-centred design.
• Collaborate with internal and external stakeholders to manage product requirements, ensuring operational excellence and alignment across squads and platform teams.
• Design, run, and interpret experiments that validate assumptions, improve clarity and usability, and drive continuous improvements across the everyday experience.
• Build iterative improvements using data, qualitative insights, and behavioural understanding, defining clear methods and metrics for evaluating outcomes.
• Coordinate timelines, dependencies, and resources across mobile, backend, web, analytics, and design to ensure timely, high-quality delivery.
• Deliver meaningful improvements to the everyday banking experience and validate them continuously with customers.

Requirements

• 5+ years of product management experience, with responsibility for core app surfaces, navigation, transactional flows, or financial journeys.
• Experience managing or mentoring Product Managers, with the ability to guide their growth and support strong product thinking.
• Strong analytical skills and comfort using data dashboards to define KPIs, diagnose issues, and measure impact.
• Proven ability to design, run, and learn from experiments, and to translate insights into product decisions.
• Track record of shipping high-quality product improvements in complex, cross-functional environments.
• Strong understanding of mobile UX and customer behaviour in fast-moving or emerging markets.
• Clear communicator able to influence stakeholders across product, engineering, operations, and leadership.

Preferred Qualifications:

• Experience in fintech, digital banking, or payments.
• Familiarity with African markets and financial ecosystems.
• Understanding of payments, ledgering, or core banking systems.
• Experience with A/B testing frameworks, feature-flag-driven development, or experimentation platforms.
• Passion for building simple, reliable financial experiences that customers depend on.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online