Canonical Nigeria | Recruitment

Canonical Nigeria | Recruitment

Canonical – We deliver open source to the world faster, more securely, and more cost-effectively than any other company. We develop Ubuntu, the world’s most popular enterprise Linux from cloud to edge, together with a passionate global community of 200,000 contributors. Ubuntu means ‘humanity to others. We chose it because it embodies the generosity at the heart of open source, the new normal for platforms and innovation. Together with a community of 200,000, we publish an operating system that runs from the tiny connected devices up to the world’s biggest mainframes, the platform that everybody uses on the public cloud, and the workstation experience of the world’s most productive developers. Secure and reliable, elegant and intuitive, and open for innovation – Ubuntu is the future of open source, which is why it’s the fastest-growing Linux in the world despite already being the most widely deployed.

We are recruiting to fill the position below:

Job Title: Product Marketing Manager, Security

Location: Nigeria (Remote)
Job type: Full time

What your day will look like

  • Be responsible for go-to-market planning and execution for Canonical’s range of security and compliance products
  • Lead on content dissemination planning, campaign development and planning for planning product launches.
  • You will lead on the development of compelling messaging and positioning that emphasizes business value and connects with target audiences throughout the buying journey
  • Conceiving and executing customer base communications and marketing programs to upsell and cross sell into our large base of customers
  • Collaborating with demand generation teams, utilizing data and insights to create and improve strategies that drive traffic to our content, optimizing marketing funnels
  • Work with other teams to plan event, webinars and support paid and social media promotion
  • Create and publish content (online and print) in line with marketing plans to deliver on campaigns
  • Monitoring the competitive landscape to define product positioning that differentiates

What we are looking for in you

  • Experience in a product marketing function for enterprise IT products (SaaS experience preferred)
  • Passion for the cybersecurity industry and cybersecurity marketing
  • Strong inter-personal management skills.
  • Proven analytical skills, able to assess opportunities and make decisions on ROI/advantages of programs & investments.
  • Appetite to deliver strong results and innovation.
  • Growth mindset – someone who is not afraid to think big and take on risk.
  • Willingness to roll up their sleeves.
  • Exceptional verbal and written communication skills.
  • Ability to work and thrive in a self-starter, fast-paced and changing environment
  • Love for diverse work assignments and the opportunity to try new approaches.

What we offer you

  • Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation.
  • Our compensation philosophy is to ensure equity right across our global workforce.
  • In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals
  • Fully remote working environment – we’ve been working remotely since 2004!
  • Personal learning and development budget of 2,000USD per annum
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Parental Leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues at ‘sprints’
  • Priority Pass for travel and travel upgrades for long haul company events.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Developer Relations Engineer

Location: Nigeria
Employment Type: Full-time

What Your Day Will Look Like
In a typical day, a developer relations engineer might:

  • take part in team product meetings, at levels from strategy to day-by-day development progress, contributing insight and expertise
  • maintain conversations with developer community members wherever they may be found – IRC, social media, product forums, meet-ups and more
  • work with colleagues in other teams in the company, as part of efforts to help establish commonality and consistent approaches
  • help solve specific technical problems that users or colleagues have identified
  • contribute to technical documentation to ensure that developer users’ needs are met there
  • work on technical articles, presentations or workshops
  • identify new opportunities and directions for improvement in the developer experience we provide
  • present at conferences, meetups or technical events

What we are looking for in you
A strong candidate:

  • Is a programmer or developer with a demonstrable passion for and engagement in open-source software
  • Has worked with real-world challenges developing and deploying software using Linux
  • Has practical hands-on experience of Linux software packaging (including Snaps, debs, charms, rocks, PIP, containers)
  • Understands current software packing issues and trends in the Linux ecosystem
  • Has been a contributor to open-source communities, software and documentation
  • Is an engaging, vivacious speaker and presenter
  • Can work effectively, tactfully, empathetically and confidently in contexts where different parties have different perspectives, needs and understanding
  • Builds trust, relationships and confidence
  • Is willing to travel globally twice a year for company events, as well as to upstream and partner events

Additional Skills That You Might Also Bring:

  • previous experience in a developer advocacy or community role
  • in-depth familiarity with Ubuntu and the Canonical ecosystem of products.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Linux Cryptography and Security Engineer

Location: Nigeria 

Job Description

  • As a member of the Security Hardening team you will work with and develop automation tooling to audit deployed systems for DISA-STIG and CIS benchmark compliance.
  • You will interact with internal and external stakeholders to identify gaps in our frameworks, and develop new solutions to address these challenges.
  • In this role you will have the opportunity to influence team and security culture, facilitate technical delivery, and help drive team direction and execution.
  • You’ll collaborate closely with Canonical’s kernel team as well as the wider engineering organization to drive features impacting all Ubuntu users.

Day-to-day responsibilities

  • Collaborate with other engineers in the Security Hardening team to achieve and retain various Security certifications
  • Extend and enhance Linux cryptographic components (OpenSSL, Libgcrypt, GnuTLS, and others) with the features and functionality required for FIPS and CC certification
  • Collaborate with external security consultants to test and validate kernel and crypto module components
  • Work with external partners to develop security hardening benchmarks and audit + remediation automation for Ubuntu
  • Contribute to Ubuntu mainline and upstream projects to land solutions and benefit the community
  • Communication and collaboration within and outside Canonical to identify opportunities to improve our security posture, rapidly resolve issues, and deliver high-quality solutions on schedule

What we are looking for in you

  • Hands-on experience with low-level Linux cryptography APIs and debugging
  • Excellent software engineering fundamentals, including prior experience with C development, and the ability to demonstrate such

Hands-on experience with Linux system

Canonical Nigeria | Recruitment

administration and shell scripting

  • Demonstrated knowledge of security and cryptography fundamentals + direct experience writing secure code and implementing best practices
  • Significant development experience working with open source libraries
  • Excellent verbal and written communications to enable efficient collaboration with internal and external partners in a remote-first environment

Additional Skills That You Might Also Bring:

  • Prior experience working on FIPS/Common Criteria certified products and in-depth knowledge of the underlying standards
  • Prior experience working directly with DISA-STIG or CIS benchmarks, including related audit + remediation tooling (e.g. Compliance as Code)
  • Experience working directly with Linux Kernel
  • Prior experience with Python, OVAL (Open Vulnerability Assessment Language), and Ansible
  • History of contributions to open source projects

What we offer you

  • We consider geographical location, experience, and performance in shaping compensation worldwide.
  • We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance.
  • In addition to base pay, we offer a performance-driven annual bonus.
  • We provide all team members with additional benefits, which reflect our values and ideals.
  • We balance our programs to meet local needs and ensure fairness globally.
  • Distributed work environment with twice-yearly team sprints in person – we’ve been working remotely since 2004!
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues from your team and others
  • Priority Pass for travel and travel upgrades for long haul company events

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

Job Title: Billing System Engineering Manager

Location: Nigeria
Job Type: Full-time

Responsibilities
What your day will look like:

  • Lead, mentor, and hire a team of software engineers
  • Seek improvements to established processes, designs, and engineering solutions
  • Partner with business customers to understand business needs
  • Collaborate on business analysis and technical designs
  • Deliver engineering solutions

Requirements
Additional skills that you might also bring:

  • Bachelor’s Degree or equivalent in Computer Science or a related Engineering field.
  • Experience with Salesforce or NetSuite
  • Experience in a business role such as sales, finance, or operations.

What we are looking for in you:

  • Experience as a software developer in a high-level language – preferably Go or Python
  • Experience as a hands-on engineering manager or a team lead
  • Experience designing or implementing billing systems
  • Excellent verbal and written communication skills in English
  • Ability to collaborate remotely with a diverse set of team members and stakeholders, remain highly motivated, productive, and organized in a fully remote environment
  • Ability to travel to international destinations for one week at a time, approximately 2-4 times per year. Locations prior to the global pandemic included New York, Seattle, London, Cape Town, Budapest, Berlin, Montreal, and Brussels
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Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Site Reliability / Gitops Engineer

Location: Nigeria 

Job Description

  • This role is an opportunity for a hands-on, but literally hands-off, technologist with a passion for Linux to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products.
  • If you have experience of IT operations automation, Infrastructure as Code and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

Job Summary

  • The IS team at Canonical supports and maintains all of Canonical’s IT production services. The team is in charge of running services used by over 60 million Ubuntu users.
  • As an SRE & Gitops engineer you’ll be in a unique position to drive operations automation to the next level, both in our own private clouds as well as in the public clouds.
  • We do this by utilizing the best of open source infrastructure as code software, software development practices such as CI/CD pipelines, and Canonical’s leading products for software operation automation.
  • In addition to defining the infrastructure as code, you will improve Canonical products and the open-source technologies they’re based on by providing critical feedback to developers on how their products operate at scale.
  • This is done by submitting bugs (and sometimes writing pull requests) and collaborating on design and implementations with other teams within the company.
  • You’ll be part of a global team of SREs that work together and support each other to provide the best possible services to our company, Canonical’s customers and the Ubuntu Community.

As a Site Reliability / Gitops Engineer engineer you will:

  • Apply your experience of IaC to develop infrastructure as code practice within IS by constantly increasing automation and improving IaC processes
  • Automate software operations for re-usability and consistency across private and public clouds, taking into consideration the complexities of distributed systems
  • Develop new features and improve the resilience and scalability of the existing cloud and container portfolio at Canonical
  • Maintain operational responsibility for all of Canonical’s core services, networks, and infrastructure
  • Develop skills in troubleshooting, capacity planning, and performance investigation, Setting up, maintaining and using observability tools such as Prometheus, Grafana, and Elasticsearch; design, implement and maintain monitoring and alerting for various systems and services
  • Collaborate with development teams to design service architecture, documentation, playbooks, policies and operational procedures
  • Provide assistance and work with globally distributed engineering, operations, and support peers
  • Be given uninterrupted development time to focus on larger projects and automation of manual tasks
  • Share your experience, know-how and best practices with other team members in design sessions, mentorship and ‘doing work together’
  • Carry final responsibility for time-critical escalations

Requirements
What we are looking for in you:

  • A deep experience of, and knowledge to define operations in code, using version control, peer review and CI/CD to roll out changes both to applications and infrastructure
  • Strong modern engineering background (peer-review, unit testing, SCM, CI/CD, Agile)
  • Python software development experience, with large projects
  • Practical knowledge of Linux networking, routing, and firewalls
  • Affinity with various forms of Linux storage, from Ceph to Databases
  • Hands-on experience administering enterprise Linux servers
  • Extensive knowledge of cloud computing concepts and technologies
  • Bachelor’s Degree or greater, preferably in Computer Science or related engineering field
  • Able to communicate clearly and effectively in English over email, chat, video or voice calls and in-person
  • Motivated and able to troubleshoot from kernel to web, and willing to ask others when appropriate
  • A willingness to be flexible and able to learn new things quickly
  • Be inspired by the needs of fast-changing environments
  • Happy to work within distributed teams
  • Be passionate and familiarized about open-source, especially Ubuntu or Debian

What We Offer You

  • Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills.
  • In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilization. Our compensation philosophy is to ensure equity right across our global workforce.
  • In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.
  • Fully remote working environment – we’ve been working remotely since 2004!
  • Personal learning and development budget of 2,000USD per annum
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Parental Leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues at ‘sprints’
  • Priority Pass for travel and travel upgrades for long haul company events.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

 

Job Title: Software Engineer, Ceph & Distributed Storage

Location: Nigeria 

What your day will look like

  • Write high quality, rigorously designed Python and Golang software
  • Collaborate proactively with a globally distributed team
  • Debug issues and produce high quality code to fix them
  • Contribute to technical documentation that define best practices for authoring high quality operators
  • Discuss ideas and collaborate on finding good solutions
  • Develop and maintain software for delivery, operations and life-cycle management of Ceph storage

What we are looking for in you

  • You have a Bachelor’s or equivalent in Computer Science, STEM or similar degree
  • You have experience with writing modern, maintainable Python
  • You have experience with Ceph storage
  • You love technology and working with brilliant people
  • You are curious, flexible, articulate, and accountable
  • You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
  • You have interest and experience with two or more of the following: Linux, Kubernetes, Public cloud, OpenStack, LXC/LXD, Python, Go, Debian packaging
  • An exceptional academic track record from both high school and preferably university
  • Willingness to travel up to 4 times a year for internal events

Additional Skills That You Might Also Bring:

  • Experience operating Ceph clusters in production
  • Experience with open source distributed storage such as Gluster, Minio, Mayastor or similar.

What we offer you

  • We consider geographical location, experience, and performance in shaping compensation worldwide.
  • We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance.
  • In addition to base pay, we offer a performance-driven annual bonus.
  • We provide all team members with additional benefits, which reflect our values and ideals.
  • We balance our programs to meet local needs and ensure fairness globally.
  • Distributed work environment with twice-yearly team sprints in person – we’ve been working remotely since 2004!
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues from your team and others
  • Priority Pass for travel and travel upgrades for long haul company events.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

 

Job Title: B2B Event Specialist

Location: Nigeria

Description

  • Canonical is looking for B2B event specialists who will be responsible for developing a long-term event strategy and executing various events across EMEA and Americas.
  • This is a hands-on, multi-disciplinary and dynamic position, requiring close collaboration with the regional Sales Teams, the Partner & Alliances Teams, Product Marketing Teams, Design Teams and other Marketing functions.
  • The ideal candidate is passionate about technology, technology marketing and the use of technology in marketing.
  • They prefer to work in an environment that emphasises ownership of campaigns, collaboration, learning, curiosity and a drive to continually improve oneself / the team / the organisation.
  • They love to problem solve, get hands-on, experiment, measure and use automation to make daily life easier.
  • This role will be based remotely in the EMEA region and reports to the VP of Marketing.

Responsibilities
What your day will look like:

  • Maintain list of events Canonial should participate in based on primary research and input from team members.
  • Set relevant KPIs to measure individual event effectiveness and justify spend
  • Source best possible deals to maximise visiblity and minimse costs
  • Provide full logistic support to all events globally with occasional travel to major events
  • Be responsible for the event budget planning and execution constantly monitoring and adjusting it accordingly
  • Create systems to measurably improve event effectiveness over time
  • We expect members of the Canonical marketing team to be excellent communicators who are at ease working with a complex mix of engineers, product managers, sales representatives and executives.

What we are looking for in you

  • Experience in B2B events organisation (trade show, customer events, webinar…)
  • Excellent academic results, with Bachelor’s or equivalent in Business, Marketing, or STEM
  • Excellent verbal, written, and presentation skills in English
  • Hands-on mindset and a passion for experimentation
  • Growth mindset – enthusiasm for challenges and work ethic with a ‘can do’ attitude
  • Objectivity and openness to others’ views while continuously building a positive team spirit
  • Proven ability to prioritise and meet deadlines without sacrificing quality
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What we offer you

  • Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills.
  • In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
  • In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner.
  • Fully remote working environment – we’ve been working remotely since 2004!
  • Personal learning and development budget of 2,000USD per annum
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Parental Leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues at ‘sprints’
  • Priority Pass for travel and travel upgrades for long-haul company events.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

 

 

Job Title: Cloud Support Associate Engineer

Location:  Nigeria

Description

  • This role is an opportunity for a hands-on engineer with a passion for Linux and cloud technologies to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products.
  • If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.
  • We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we’ve never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers.
  • You will be accountable for delivering an outstanding technical support experience on the full cloud technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.
  • Location: This is a remote role based in AMER or EMEA time zones.

Responsibilities
What your day will look like:

  • Work from your remote home office and provide technical support for employees.
  • Be available to take ownership of new cases via telephone, email and web
  • Act as an internal customer advocate keeping them updated in a timely manner
  • Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
  • Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
  • Draft and distribute technical notices for internal and external communication.
  • Prioritise your work in order to accomplish the most important and urgent tasks first
  • Keep on learning as our products and services grow and evolve
  • Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
  • Maintain regular communication and information exchange with the rest of the team, locally and remotely
  • Identify and suggest any opportunities to provide a better service
  • Participate in a regular weekend working rotation.
  • Background check required

Requirements
What are we looking for in you:

  • Bachelor’s or equivalent four year Degree in a technical field from an accredited college or university. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
  • Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
  • Experience with Linux server administration
  • Strong knowledge of Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
  • Knowledge or basic hands-on experience on 2 or more of:
    • Virtualization / Cloud
    • Containers
    • Storage technologies
    • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.
  • Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
  • Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
  • Strong written and verbal English communication skills
  • Ability to travel

Additional skills that you might also bring:

  • Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
  • Experience with other open-source desktop technologies
  • Active contribution to open-source projects/forum/code

What We Offer You

  • Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills.
  • In addition to the benefits below, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
  • In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.
  • Fully remote working environment – we’ve been working remotely since 2004!
  • Personal learning and development budget of 2,000USD per annum
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Parental Leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues at ‘sprints’
  • Priority Pass for travel and travel upgrades for long haul company events

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

 

 

Job Title: Software Engineer – Python and K8s

Location: Nigeria
Employment Type: Full-Time

What You’ll Do

  • Work in Python to design and deliver open source software operations code
  • Work across the entire Linux stack, from kernel, networking, storage, to applications
  • Learn to think rigorously about application and infrastructure reliability
  • Shape high quality open source monitoring and alerting infrastructure
  • Simplify open source operations for our customers and open source community
  • Demonstrate sound engineering design and testing principles in your code
  • Follow agile software development practices
  • Coach and develop your colleagues where you have insights
  • Grow a healthy, collaborative engineering culture in line with company values
  • Work from home with global travel once or twice a year for up to 2 weeks for events

Who You Are

  • You have a Bachelor’s Degree or equivalent in Computer Science, STEM or similar Degree
  • You love technology and working with brilliant people
  • You are experienced with Linux systems administration, package management, and operations
  • You have hands-on experience with at least one public cloud
  • You are familiar with Docker and Kubernetes
  • You are an experienced Python programmer and enjoy challenging projects
  • You understand the importance of reliable software and strive to design and code to that expectation
  • You are organized and want your team to deliver timely, high quality software.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Developer Relations Engineer

Location: Nigeria
Employment Type: Full-time

What Your Day Will Look Like
In a typical day, a developer relations engineer might:

  • take part in team product meetings, at levels from strategy to day-by-day development progress, contributing insight and expertise
  • maintain conversations with developer community members wherever they may be found – IRC, social media, product forums, meet-ups and more
  • work with colleagues in other teams in the company, as part of efforts to help establish commonality and consistent approaches
  • help solve specific technical problems that users or colleagues have identified
  • contribute to technical documentation to ensure that developer users’ needs are met there
  • work on technical articles, presentations or workshops
  • identify new opportunities and directions for improvement in the developer experience we provide
  • present at conferences, meetups or technical events

What we are looking for in you
A strong candidate:

  • Is a programmer or developer with a demonstrable passion for and engagement in open-source software
  • Has worked with real-world challenges developing and deploying software using Linux
  • Has practical hands-on experience of Linux software packaging (including Snaps, debs, charms, rocks, PIP, containers)
  • Understands current software packing issues and trends in the Linux ecosystem
  • Has been a contributor to open-source communities, software and documentation
  • Is an engaging, vivacious speaker and presenter
  • Can work effectively, tactfully, empathetically and confidently in contexts where different parties have different perspectives, needs and understanding
  • Builds trust, relationships and confidence
  • Is willing to travel globally twice a year for company events, as well as to upstream and partner events

Additional Skills That You Might Also Bring:

  • previous experience in a developer advocacy or community role
  • in-depth familiarity with Ubuntu and the Canonical ecosystem of products.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Graduate Customer Success Manager

Location: Nigeria

Description
The role of a Customer Success Manager at Canonical:

  • Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts.
  • Customer Success Managers (CSM)  are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical’s vast offering.
  • Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.
  • We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.
  • This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month.
  • Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success.
  • Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.
  • Location:  This role will be based remotely worldwide.
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Responsibilities
What your day will look like

  • A strong focus on supporting customers by finding solutions to ticket requests.
  • Enrich documentation about problem solving, Q&A, onboarding materials.
  • Drive campaigns targeting multiple customers through digital touch-points and activities.
  • Identify high potential as well as high risk customers from newly onboarded users or customers
  • Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
  • Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer’s objectives.
  • Engage with your portfolio of customers to ensure risk identification
  • Collect feedback from customers and format them for review by the product team

Requirements
What we are looking for in you:

  • Customer-facing experience
  • An empathetic individual with a natural drive to help others
  • Passion for technology, infrastructure and Ubuntu in particular is a must
  • Excellent presentation skills
  • Strong organisational skills, ability to structure and constantly update documentation
  • A team player capable of interacting with all departments internally

Additional skills that you might also bring:

  • We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!

What We Offer You

  • We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance.
  • In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
  • Distributed work environment with twice-yearly team sprints in person – we’ve been working remotely since 2004!
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues from your team and others
  • Priority Pass for travel and travel upgrades for long haul company events

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Graduate Sales Development Representative

Location: Nigeria 

What your day will look like

  • Handle inbound customer inquiries across email, phone and chat
  • Execute outbound sales & marketing campaigns
  • Travel to events and conferences worldwide, presenting on booths and driving face-to-face marketing and sales opportunities
  • Collaborate across multiple teams and senior stakeholders to drive results
  • Work directly with marketing on campaigns
  • Research information about prospective customers
  • Generate a multi-million pound pipeline
  • Identify prospects and market trends
  • Help define the processes and policies for the team
  • Liaise with new and existing customers, setting up and attending meetings whilst actively mapping accounts to identify new opportunities
  • Accurately create, update, maintain and nurture leads on global opportunities

What we are looking for in you

  • Excellent academic results at school and university
  • Passion for business and technology
  • Commitment to continuous learning and improvement – curious, flexible, scientific
  • Creative problem solving and cross team collaboration
  • Verbal and written communication skills
  • Result driven with an over-achiever spirit
  • Persistence & perseverance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

 

Canonical Nigeria | Recruitment

 

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RECOMMENDED JOB SEARCH

  1. Federal and State Government Recruitment

  2. Oil and Gas Jobs

  3. Banking and Finance Jobs

  4. International NGOs Recruitment

  5. Teaching Jobs

  6. Federal and State University Jobs

  7. Federal and State Polytechnic Jobs

  8. Customer Service Jobs

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MUST READ: How to Write Your Own Professional CV (Curriculum Vitae)

 

RECOMMENDED SCHOLARSHIP SEARCH FOR INTERNATIONAL STUDENTS

  1. Scholarship In America

  2. Scholarship in UK

  3. Scholarship in Europe

  4. Scholarship in Australia

  5. Fully Funded scholarships and Grants

HOW TO WRITE A JOB APPLICATION COVER LETTER

A cover letter is a document that is attached to an application and aims to introduce the candidate more personally. It should supplement information from a CV or curriculum vitae, address skills and achievements, and highlight a selection of the most relevant accomplishments.

Do you see? This isn’t rocket science. It’s just a message supporting your application.

CLICK HERE FOR GUIDE ON HOW TO WRITE A COVER LETTER 

CAREER GUIDE

As digital transformation changes traditional roles in the workplace and creates new jobs, there is an urgent need for employees to develop and deepen their technical skills to improve the quality of work, foster creativity and remain employable.

If you have a growth mindset, you can close the skills gap and create more exciting job opportunities for yourself. CLICK HERE FOR BEST CAREER ADVICE/GUIDE 

 

Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
  • All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
  • We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
  • Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

Publisher’s Note:

Deroundtable.com is a blog about jobs, vacancies, and job opportunities. We share daily updates of available jobs, vacancies, local and international scholarships, loans and grants from government/international organisations.

Dearoundtable.com is not an agent of this organization, and we cannot assist any candidate in obtaining a job, loan, grant or scholarship. We only share information for those interested in applying.

Dearoundtable admins will never contact any candidate requesting payment like me or requesting an OTP token.

Our services are completely free.
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