Current Job Vacancies at Uncle Stan’s Foods

Uncle Stan’s Foods is a small chops company known for it’s unique finger food taste all over Lagos. Our brand makes us unique.

We are recruiting to fill the position below:

Job Title: Production Manager

Location: Lekki Phase I, Lagos
Employment Type: Full-time

Responsibilities

• Develop recipes to meet up with company’s standard
• Set and monitor product quality standards
• Oversee all production of products across all stations
• Manage Production schedule for the job and determine the material resources required
• Manage the production house by taking of inventory and production output in order to reduce cost and avoid waste
• Manage human and material resources to meet production targets
• Make decisions about equipment use, maintenance, modification and procurement
• Ensure that standard operating procedures are adhered to
• Ensure implementation and adherence to health and safety procedures
• Determine and implement improvements to the production process
• Prepare and maintain production reports
• Estimate and manage production costs and budgets
• Ensure efficient collaboration and co-ordination between relevant departments including procurement, distribution and management
• Perform any other tasks as assisgned.

Qualifications

• Interested candidates should possess a Bachelor’s Degree with 2-3 years experience.

Salary
N100,000 – N150,000 / Month.

Application Closing Date
29th November, 2023.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using “Production Manager” as the subject of the email.

Job Title: Junior Accountant

Location: Lagos
Employment Type: Full-time

About the Role

• We are currently seeking a diligent and detail-oriented Accountant to join our team.
• The successful candidate will be responsible for managing various financial aspects of the business, including daily sales reporting, disbursement of petty cash, confirming transfers, and overseeing the broader finance functions.

Responsibilities
The specific responsibilities of the role include:

• Record and reconcile daily sales transactions accurately using the point-of-sale procedure.
• Prepare and submit comprehensive daily sales reports to management, highlighting key trends and performance indicators.
• Collaborate with the Managers across branches to ensure accuracy and completeness of sales data.
• Maintain and manage the petty cash fund to ensure there is always sufficient cash for operational needs.
• Review and approve petty cash requests, ensuring proper documentation and adherence to policies.
• Reconcile petty cash transactions regularly and report any discrepancies.
• Confirm and reconcile all financial transactions, including bank transfers and customer payments.
• Collaborate with customer service department to verify the accuracy of transfer requests and resolve any discrepancies.
• Ensure timely confirmation of fund transfers to maintain financial accuracy.
• Maintain organized and up-to-date financial records, including invoices, receipts, and payment vouchers.
• Collaborate with the procurement team/ Inventory Accountant to reconcile supplier invoices and payments.
• Prepare monthly financial reports, including profit and loss statements, balance sheets, and cash flow statements.
• Analyze financial data to provide insights into business performance and areas for improvement.
• Ensure timely and accurate filing of all tax returns, including VAT and other statutory requirements.
• Stay updated on changes in tax regulations and implement necessary adjustments to maintain compliance.
• Perform any other tasks as assigned.

Salary
N80,000 – N100,000 / month.

Application Closing Date
4th December, 2023.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Job Title: Shift Supervisor

Location: Lagos
Employment Type: Full-time

Job Description
He/She is expected to work closely with the restaurant manager in overseeing the branch he/she is deployed to while working alongside staff in their respective shifts. Other duties may include but not limited:

• Maintain a fully stocked and order food supplies as needed.
• Manage all restaurant’s orders and ensure early delivery.
• Ensure to resolve customer’s complaint brought to your attention and timely and escalate to the appropriate authority.
• Manage daily schedule of staff, employee time off request and as well as their shift.
• Delegate/assign duties to employee and ensure effective discharge from start to finish
• Interface closely with the HR department in resolving possible conflict among staff
• members.
• Carry out other instructions given by the manager.
• Collaborate with Logistics and Customer service to ensure smooth operation.
• Report to HR department on all development at your branch.
• Perform any other tasks as assigned.

Salary
N80,000 – N90,000 / month.

Application Closing Date
4th December, 2023.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Job Title: Customer Service Manager

Location: Lekki Phase I, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a dedicated and experienced Customer Service Manager to join our team.The ideal candidate will be responsible for overseeing and enhancing the customer service experience, addressing customer inquiries, resolving complaints, and implementing strategies to ensure overall customer satisfaction.
• This role requires a customer-centric individual with strong leadership skills and a commitment to delivering exceptional service.

Key Responsibilities

• Lead and mentor the customer service team to deliver outstanding service and achieve performance targets.
• Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence.
• Address and resolve customer complaints and issues promptly and effectively.
• Investigate and analyze root causes of complaints to implement preventive measures.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Establish and maintain strong relationships with customers through effective communication channels.
• Communicate product information, promotions, and company updates to customers in a clear and engaging manner.
• Act as a liaison between customers and internal teams to ensure accurate and timely resolution of inquiries.
• Identify opportunities to improve the overall customer experience and implement strategies accordingly.
• Develop and execute initiatives to exceed customer expectations.
• Provide ongoing training and development for the customer service team to enhance skills and knowledge.
• Conduct regular performance reviews and offer constructive feedback to team members.
• Streamline and optimize customer service processes to improve efficiency and effectiveness.
• Develop and execute customer retention programs to build loyalty and repeat business.
• Identify and implement strategies to upsell or cross-sell products based on customer needs.

Qualifications and Skills

• Bachelor’s Degree in Business, Marketing, or a related field.
• Proven experience in a customer service management role, preferably in the food or hospitality industry.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Detail-oriented with a focus on delivering high-quality service.
• Familiarity with customer service software and tools.
• Ability to work in a fast-paced and dynamic environment.

Application Closing Date
4th December, 2023.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Description

• Help customers with complaints and questions
• Give customers information about products and services
• Take orders, and process returns.
• Manage incoming calls and customer service inquiries
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive
• communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure
• resolution
• Keep records of customer interactions,
• Follow communication procedures, guidelines and policies
• Any other duty assigned.

Application Closing Date
4th December, 2023.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.