Customer Service Officer at Tophire Africa – Apply Now

Are you a skilled customer service professional looking to take your career to the next level? Do you have experience in the shipping and logistics industry and want to work with one of Nigeria’s most innovative HR consulting firms? If yes, then this opportunity at Tophire Africa is for you.

Tophire Africa is currently hiring a Customer Service Officer to join its growing team in Lagos Island, Lagos State. This is a full-time role designed for passionate, customer-focused individuals who want to make a real difference by delivering excellent service experiences.

About Tophire Africa

Tophire Africa is a timeless and innovative HR consulting service provider committed to connecting businesses with top-quality, verified talents. The company specializes in recruitment, training, and human resource solutions that help organizations thrive in today’s competitive market.

With a reputation for professionalism, innovation, and integrity, Tophire Africa has become a trusted name in HR consulting, working across various industries including logistics, shipping, finance, and technology.

As part of its mission to deliver qualitative and verified talent, Tophire Africa ensures that candidates are placed in roles that align with their skills, passions, and career growth goals.

Job Title

Customer Service Officer

Job Location

Lagos Island, Lagos State, Nigeria

Employment Type

Full-time

Job Overview

The Customer Service Officer will play a crucial role in ensuring customer satisfaction, retention, and loyalty. In this position, you will be the first point of contact for clients, addressing their inquiries, resolving complaints, and providing support across multiple communication channels.

This is not just about answering calls—it’s about building relationships, ensuring efficiency, and delivering exceptional customer experiences. The role is particularly suited for professionals with experience in the shipping and logistics sector, where attention to detail, speed, and problem-solving are critical.

Key Responsibilities

As a Customer Service Officer at Tophire Africa, your responsibilities will include:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries across different channels (calls, emails, live chats, etc.).

• Acknowledging and resolving customer complaints in a timely and professional manner.

• Developing a deep understanding of company products and services to provide accurate information.

• Processing orders, applications, forms, and customer requests efficiently.

• Keeping detailed records of customer interactions, transactions, comments, and complaints.

• Coordinating with colleagues and internal teams to ensure smooth service delivery.

• Providing feedback on how customer service processes can be improved.

• Supervising and managing a team of junior customer service representatives.

• Ensuring customer satisfaction and delivering professional support to all clients.

Requirements

To be considered for this role, candidates must meet the following requirements:

• A relevant qualification (minimum of HND or B.Sc. degree).

• Prior experience in the shipping or logistics industry is mandatory.

• Excellent communication skills—both verbal and written.

• Strong problem-solving abilities and the capacity to remain calm under pressure.

• Proficiency with customer service software, office applications, and communication tools.

• Ability to multitask, manage time effectively, and work well independently.

• Leadership skills to manage junior customer service representatives when required.

Salary and Benefits

This role comes with a competitive salary package that reflects the skills and experience of successful candidates:

• Salary Range: ₦250,000 – ₦280,000 per month.

In addition, you’ll enjoy:

• A professional and supportive work environment.

• Opportunities to grow within a reputable HR consulting brand.

• The chance to work in the dynamic shipping and logistics industry.

Application Deadline

14th October 2025

Applicants are encouraged to apply before the closing date, as only shortlisted candidates will be contacted.

How to Apply

Interested and qualified candidates should:

📧 Send their CV to: tophireafrica@gmail.com
📌 Use the Job Title (Customer Service Officer) as the subject of the email.

Why Work with Tophire Africa?

There are several reasons why this opportunity is worth considering:

1. Industry Exposure: You’ll gain hands-on experience in the fast-paced shipping and logistics industry.

2. Career Growth: Tophire Africa is committed to developing talent, offering opportunities for training and professional advancement.

3. Competitive Salary: With a monthly pay between ₦250,000 – ₦280,000, this role provides financial stability and recognition of your skills.

4. Supportive Environment: Work with a team that values professionalism, empathy, and innovation.

5. Leadership Potential: With responsibilities that include managing junior staff, this role is ideal for those aiming to grow into leadership positions.

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Frequently Asked Questions (FAQs)

1. What is the role of a Customer Service Officer at Tophire Africa?

The Customer Service Officer will handle customer inquiries, resolve complaints, process requests, and ensure client satisfaction. The role also involves supervising junior team members.

2. What is the salary for the Customer Service Officer role?

The salary ranges between ₦250,000 – ₦280,000 monthly, depending on qualifications and experience.

3. Do I need experience in the shipping or logistics industry to apply?

Yes. Previous experience in the shipping/logistics industry is mandatory for this role.

4. Where is the job located?

The position is based on Lagos Island, Lagos State, Nigeria.

5. What is the deadline for application?

The application deadline is 14th October 2025.

6. How do I apply?

Send your CV to tophireafrica@gmail.com using the job title “Customer Service Officer” as the subject line.

Final Thoughts

This opportunity at Tophire Africa is perfect for customer service professionals with a background in shipping and logistics who are looking to advance their careers in a rewarding, full-time role. With a competitive salary, leadership responsibilities, and the chance to work with a leading HR consulting firm in Nigeria, this job offers both professional growth and financial stability.

If you meet the requirements, don’t wait—apply before the 14th October 2025 deadline and take the next big step in your career.

📌 Apply Now: Send your CV to tophireafrica@gmail.com today!