Customer Service Representative at Clinix Healthcare Nigeria | Apply Now
Clinix Healthcare Nigeria is currently recruiting qualified and customer-focused professionals to fill the role of Customer Service Representative at its Abule Egba facility in Lagos. This opportunity is ideal for individuals who are passionate about patient care, frontline service delivery, and creating positive healthcare experiences in a professional clinical environment.
If you are searching for a customer service job in a healthcare facility in Lagos, this role offers a stable, full-time position within a reputable medical organization.
About Clinix Healthcare Nigeria
Clinix Healthcare brings over 40 years of experience in medical and diagnostic services, with more than 120 healthcare centers across Africa. Known for its state-of-the-art diagnostic solutions, Clinix Healthcare is committed to delivering world-class, integrated healthcare services that prioritize quality, compassion, and patient satisfaction.
Clinix Healthcare Nigeria represents the organization’s first investment in West Africa and is backed by reputable healthcare investors, Greenlife Pharmaceuticals and Bliss GVS Pharmaceuticals, both of which are well-established names in the Nigerian healthcare industry.
The Abule Egba Diagnostic Centre is a major milestone in Clinix’s mission to make Nigeria a globally recognized destination for high-quality healthcare services.
Job Overview: Customer Service Representative
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Job Title: Customer Service Representative
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Location: Abule Egba, Lagos
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Employment Type: Full-time
Clinix Healthcare Nigeria is seeking friendly, professional, and patient-focused Customer Service Representatives to join its front desk and patient support team. The role is critical to ensuring smooth daily operations, effective patient communication, and an excellent first impression for patients and visitors.
Key Responsibilities of the Customer Service Representative
As a Customer Service Representative at Clinix Healthcare Nigeria, your responsibilities will include:
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Welcoming patients, visitors, and clients in a warm, courteous, and professional manner
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Managing front desk operations, including patient registration, check-in and check-out processes
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Scheduling appointments and responding to billing or service-related inquiries
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Handling incoming phone calls, answering questions about services, and directing calls appropriately
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Booking and confirming patient appointments accurately
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Collecting, verifying, and updating patient information, insurance details, and required documentation
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Guiding patients through clinic procedures and directing them to the appropriate departments or waiting areas
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Supporting the healthcare team by ensuring smooth communication between patients and internal departments
Qualifications Required
To be considered for the Customer Service Representative job at Clinix Healthcare Nigeria, applicants must meet the following requirements:
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Minimum of OND, HND, or BSc in Business Administration, Secretarial Studies, Mass Communication, Hospitality Management, or a related discipline
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1–2 years of experience in customer service, front desk, reception, or client-facing roles
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Prior experience in a hospital, clinic, or healthcare setting is a strong advantage
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Good command of English language (spoken and written)
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Ability to speak additional local languages such as Yoruba or Pidgin is highly desirable
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Neat appearance, professional dressing, and excellent workplace conduct
Required Skills and Competencies
Successful candidates should demonstrate the following skills:
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Excellent verbal and written communication skills
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Strong customer service orientation with empathy, patience, and professionalism
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Ability to remain calm and courteous in stressful or sensitive situations
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Good interpersonal skills and ability to interact with patients from diverse backgrounds
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Basic computer literacy, including Microsoft Office, email, and familiarity with healthcare management or EHR systems (an advantage)
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High level of attention to detail and accuracy in data entry
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Strong organizational and multitasking abilities
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Strict adherence to patient confidentiality, ethical standards, and data protection policies
Why Work with Clinix Healthcare Nigeria?
Working as a Customer Service Representative at Clinix Healthcare Nigeria offers:
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The opportunity to work in a reputable and fast-growing healthcare organization
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Exposure to modern healthcare systems and patient management practices
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A professional work environment focused on quality and compassion
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Career growth opportunities within the healthcare sector
Application Closing Date
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Not Specified
Applicants are advised to apply as soon as possible, as recruitment may close once suitable candidates are selected.
How to Apply
Interested and qualified candidates should send their updated CV via email as follows:
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Primary Email: Admin@clinixhealthcare.com.ng
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Email Subject: Customer Service Representative
Ensure that your CV clearly highlights relevant experience, qualifications, and contact details.
Final Note
The Customer Service Representative position at Clinix Healthcare Nigeria is an excellent opportunity for professionals who want to build a career in healthcare administration and patient support. If you are passionate about delivering exceptional service and contributing to quality healthcare delivery in Lagos, this role is worth applying for.