Call Center Representative at International Health Management Services (IHMS) | Apply Now
International Health Management Services Limited (IHMS) is currently recruiting qualified healthcare professionals to fill the position of Call Center Representative at its Ikeja office in Lagos. This role is ideal for Registered Nurses who are interested in building a career in healthcare administration, customer support, and managed healthcare services within a reputable Health Maintenance Organization (HMO).
If you are searching for a call center job for nurses in Nigeria or an opportunity to work in a structured corporate healthcare environment, this position offers competitive pay, professional exposure, and career growth.
About International Health Management Services (IHMS)
Founded on April 9, 2001, International Health Management Services Limited (IHMS) is one of Nigeria’s leading Health Maintenance Organizations (HMOs). The company is backed by both institutional and individual investors, reflecting strong industry confidence and long-term sustainability.
IHMS is committed to improving healthcare access and quality by connecting enrollees to reliable healthcare providers while ensuring efficient health insurance administration across Nigeria.
Job Overview: Call Center Representative
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Job Title: Call Center Representative
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Organization: International Health Management Services (IHMS)
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Location: Ikeja, Lagos
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Employment Type: Full-time
IHMS Nigeria is seeking Registered Nurses to join its Call Center team as Call Center Representatives. Successful candidates will deliver professional medical support, respond to enrollee enquiries, and ensure excellent service delivery through phone calls and digital communication channels.
Job Summary
As a Call Center Representative at IHMS, you will serve as a key point of contact between the organization, its enrollees, healthcare providers, and internal teams. The role involves providing basic medical guidance, handling healthcare-related inquiries, and supporting service coordination in line with IHMS operational protocols.
This position is suitable for nurses who want to transition into managed care, telehealth support, or healthcare administration roles.
Key Responsibilities
The responsibilities of the Call Center Representative at IHMS include:
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Handling inbound and outbound calls from enrollees, healthcare providers, and other stakeholders
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Providing basic medical advice and health-related information in line with IHMS guidelines
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Supporting the Customer Support team by resolving patient inquiries and service-related concerns
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Coordinating with hospitals, clinics, and healthcare providers to ensure smooth service delivery
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Assisting the Providers Management team with communication and service coordination
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Working with the Claims Department to review and process medical claims according to company policies
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Maintaining accurate records of customer interactions, provider communications, and claims documentation
Requirements and Qualifications
To be eligible for the Call Center Representative role at IHMS, applicants must meet the following criteria:
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Bachelor’s Degree (B.Sc.) or Diploma in Nursing from a recognized institution
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0–1 year post-qualification experience (experience in an HMO or call center is an added advantage)
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Must have completed or be awaiting licensing by the Nursing & Midwifery Council of Nigeria (NMCN)
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Strong interest in healthcare services and healthcare administration
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Willingness to learn and adapt in a fast-paced corporate healthcare environment
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Excellent communication, interpersonal, and problem-solving skills
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Ability to multitask and work effectively with cross-functional teams
Salary and Benefits
The IHMS Call Center Representative position offers a competitive salary range:
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₦120,000 – ₦170,000 per month
Additional benefits include professional development opportunities and exposure to Nigeria’s managed healthcare system.
Application Closing Date
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6th February, 2026
Interested candidates are advised to apply early, as applications will be reviewed on a rolling basis.
How to Apply
Qualified and interested candidates should apply by sending their updated CV to:
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Email: careers@ihmsnigeria.com
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Email Subject: Call Center Representative
Ensure your CV clearly outlines your nursing qualifications, licensing status, and any relevant experience.
Final Note
The Call Center Representative position at International Health Management Services (IHMS) is a unique opportunity for Registered Nurses who want to expand their career beyond clinical practice into healthcare management and customer support. With competitive pay, professional exposure, and a structured work environment, this role offers a solid pathway for career growth within Nigeria’s healthcare industry.
Apply now and take the next step in your healthcare career.