CWW Tech Africa Job Recruitment 2026: Customer Service Representative, Administrative and Enrollment Officer, Etc | Apply Now
CWW Tech Africa is an Educational technology company that focuses on empowering Africans with in-demand digital and technology skills for career and economic opportunities. Our courses, products, and services are designed to equip Africans with relevant skills, knowledge, and opportunities to thrive in the global digital economy.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Gbagada, Lagos
Employment Type: Full-time
Key Responsibilities
- Respond promptly and professionally to inquiries received via WhatsApp, phone, email, social media, and other communication channels.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow up on unresolved inquiries to ensure issues are properly addressed.
- Maintain accurate records of customer interactions, inquiries, complaints, and resolutions in the CRM/helpdesk system.
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and quotas.
- Follow communication procedures, guidelines and policies
- Document knowledge in the form of solution articles.
Requirements
- BSc / HND in a relevant field related to your preferred role
- Must have at least 1 year experience in chosen role
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving skills.
- Patient, empathetic, and customer-focused approach.
- Ability to manage multiple inquiries and prioritize tasks effectively.
- Must have completed NYSC
- Must be 28years old or younger
- Must reside within Gbagada and its environs.
- Familiarity with social media platforms
- Must be available to resume immediately.
Salary
N100,000 / Month.
Application Closing Date
20th September, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Administrative and Enrollment Officer
Location: Gbagada, Lagos
Employment Type: Full-time
Role Summary
- The Administrative & Enrollment Officer manages the institute’s administrative processes and supports prospective and existing students through the enrollment and registration process.
- The role ensures accurate records, efficient admissions processes, and a positive applicant experience.
Key Responsibilities
- Manage student inquiries through phone, email, social media, and other communication channels.
- Guide prospective students through application, admission, payment, and enrollment processes.
- Process applications and verify student documentation.
- Maintain accurate student records and enrollment databases.
- Coordinate registration, onboarding, orientation, and class placement.
- Prepare admission letters, certificates, and other administrative records.
- Track applications, admissions, payments, withdrawals, and student status.
- Follow up with prospective students to improve enrollment conversion.
- Provide administrative support to academic and management teams.
- Overseeing the day-to-day operations of the office, including managing supplies, equipment, office budgets, expenses and facilities.
- Maintain organized digital and physical records.
- Prepare enrollment and administrative reports.Ensure compliance with institutional administrative policies and procedures.
Requirements
- Bachelor’s Degree in Business Administration, Education, Office Administration, or a related field.
- 2–3 years of experience in administration, admissions, customer service, or education.
- Must reside within Gbagada and its environs
- Excellent communication and customer-service skills.
- Strong attention to detail and record-keeping ability.
- Proficiency in Microsoft Office/Google Workspace and database or student-management systems.
- Ability to manage confidential student information responsibly.
- Strong organizational and multitasking skills.
- Professional, friendly, and service-oriented approach.
Salary
N100,000 per month.
Application Closing Date
6th September, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Student Success Officer
Location: Gbagada, Lagos
Employment Type: Full-time
Key Responsibilities
- Serve as a primary point of contact for students throughout their learning journey.
- Monitor student attendance, participation, engagement, and academic progress.
- Identify students who may be at risk of dropping out and provide appropriate support.
- Conduct student check-ins, orientation sessions, surveys, and feedback activities.
- Respond to student questions, concerns, and support requests.
- Coordinate with instructors and program teams to resolve student challenges.
- Support students with study planning, learning resources, and general academic guidance.
- Organize student engagement activities, communities, mentoring sessions, and career-related initiatives.
- Maintain accurate student records and document interventions.
- Monitor completion and graduation rates and recommend strategies to improve retention.
- Collect and analyze student feedback to improve the learning experience.
- Support alumni engagement and post-program follow-up.
Requirements
- Bachelor’s degree in Education, Psychology, Social Sciences, Business, Human Resources, or a related field.
- 2 years of experience in student support, customer success, education, community management, or a related role.
- Must reside within Gbagada and its environs
- Excellent interpersonal and communication skills.
- Strong empathy, patience, and problem-solving ability.
- Ability to build positive relationships with students from diverse backgrounds.
- Strong organizational and follow-up skills.
- Ability to work with student management systems and learning platforms.
Salary
N100,000 per month.
Application Closing Date
31st August, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: People, Career & Employability Officer
Location: Gbagada, Lagos
Employment Type: Full-time
Job Summary
- The People, Career & Employability Officer is responsible for managing the organisation’s internal HR and people functions while leading learner career development, employability, internship, and job-placement initiatives.
- The role supports employee recruitment, development, performance, engagement, and wellbeing, while also helping learners build career readiness and connecting them with employers and industry opportunities.
Key Responsibilities
- Manage day-to-day HR, employee relations, recruitment, onboarding, performance, and staff development activities.
- Maintain employee records, HR documentation, policies, and confidential information.
- Support employee engagement, wellbeing, training, career development, and workplace culture initiatives.
- Provide career guidance, coaching, and mentorship to learners and graduates.
- Develop career pathways and employability programmes aligned with learners’ skills, interests, and career goals.
- Support learners with CVs, portfolios, LinkedIn profiles, applications, interviews, and workplace readiness.
- Source and coordinate internship, work-experience, and job opportunities for learners.
- Build and maintain relationships with employers, recruiters, and industry partners.
- Match learners with suitable employment and internship opportunities and monitor placement outcomes.
- Organise career workshops, networking events, employer sessions, and recruitment activities.
- Track learner placements, graduate employment, and career progression outcomes.
- Research labour-market trends and employer skills requirements to improve career programmes.
- Collaborate with instructors and management to align training with industry and employment needs.
- Prepare HR, career development, placement, and performance reports for management.
- Contribute to initiatives that improve employee performance, learner employability, and overall organisational growth.
Job Requirements
- Bachelor’s Degree in Human Resources, Business Administration, Psychology, Education, Management, Career Development, or a related field.
- HR certification such as CIPM, CIPD, SHRM, or equivalent is an advantage.
- 2–3 years of relevant experience in Human Resources, people operations, career development, recruitment, employability, talent management, student services, or a related field.
- Strong knowledge of HR practices, employee relations, recruitment, and performance management.
- Understanding of career development, employability, internship, and job-placement processes.
- Excellent communication, interpersonal, coaching, and relationship-management skills.
- Strong employer engagement, networking, organisational, and problem-solving abilities.
- Ability to manage confidential information and multiple priorities effectively.
- Ability to work independently while collaborating effectively with different teams.
- Proficiency in Microsoft Office/Google Workspace and relevant HR or learner-management systems.
- Proactive, people-focused, organised, and results-driven, with a passion for people development, education, and career success.
Salary
N100,000 – N150,000 monthly.
Application Closing Date
6th September, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: IT Support / LMS Administrator
Location: Gbagada, Lagos
Role Summary
- The IT Support/LMS Administrator is responsible for providing technical support to staff and students while managing and maintaining the institute’s Learning Management System (LMS), digital learning tools, user accounts, and technology infrastructure.
Key Responsibilities
- Provide first-line technical support to students, instructors, and staff.
- Set up, manage, and troubleshoot computers, peripherals, software, networks, and other IT equipment.
- Administer the institute’s Learning Management System, including user accounts, courses, permissions, enrollments, and content.
- Upload, organize, and maintain digital course materials and learning resources.
- Monitor LMS performance, accessibility, and system issues.
- Create and manage student and instructor accounts and access permissions.
- Provide technical support during online classes, assessments, webinars, and other virtual activities.
- Troubleshoot connectivity, login, software, audio/video, and LMS-related issues.
- Maintain IT documentation, equipment inventories, and support records.
- Assist with data backup, cybersecurity awareness, access control, and basic system security.
- Train staff and instructors on the effective use of LMS and digital learning tools.
- Liaise with external IT vendors and technology providers when necessary.
- Recommend technology improvements that enhance teaching, learning, and operational efficiency.
Requirements
- Bachelor’s Degree, HND, diploma, or equivalent qualification in Computer Science, Information Technology, Computer Engineering, or a related field.
- 2 years of experience in IT support, systems administration, LMS administration, or a related role.
- Hands-on experience administering an LMS such as Moodle, Canvas, Google Classroom, Blackboard, or a similar platform.
- Strong troubleshooting and problem-solving skills.
- Knowledge of computer networks, operating systems, software installation, and user administration.
- Good understanding of cybersecurity, data protection, access control, and basic IT best practices.
- Strong customer-service and communication skills.
- Ability to explain technical issues clearly to non-technical users.
- Relevant IT certifications such as CompTIA A+, Network+, Microsoft, Cisco, Google, or LMS-specific certifications are an advantage.
Salary
N100,000 – N150,000 per month.
Application Closing Date
6th September, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Marketing & Communications Officer
Location: Gbagada, Lagos
Employment Type: Full-time
Role Summary
- The Marketing & Communications Officer is responsible for promoting the institute’s programs, strengthening its brand presence, generating leads, and managing communication across digital and traditional channels.
Key Responsibilities
- Develop and execute marketing campaigns for courses, bootcamps, workshops, and other programs.
- Manage the institute’s social media platforms and digital communication channels.
- Create engaging content for social media, websites, email campaigns, newsletters, and promotional materials.
- Develop and implement student recruitment and lead-generation campaigns.
- Monitor campaign performance and prepare marketing reports.
- Maintain consistent brand messaging and visual identity across communication channels.
- Coordinate promotional events, webinars, and other activities.
- Support public relations, media engagement, and institutional communications.
- Manage email marketing and audience communication.
- Conduct market and competitor research to identify new marketing opportunities.
Requirements
- Bachelor’s Degree in Marketing, Communications, Public Relations, Mass Communication, Business, or a related field.
- 2 years of relevant marketing or communications experience.
- Strong knowledge of digital marketing and social media platforms.
- Excellent writing, editing, and communication skills.
- Experience with content creation, email marketing, and campaign management.
- Familiarity with tools such as Canva, Meta Business Suite, Google Analytics, and email marketing platforms.
- Creative thinking and strong understanding of audience engagement.
- Ability to analyze marketing data and translate insights into action.
Application Closing Date
20th September, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Programs Coordinator
Location: Gbagada, Lagos
Employment Type: Full-time
Role Summary
- The Programs Coordinator is responsible for the effective planning, coordination, and day-to-day delivery of the institute’s academic and professional training programs.
- The role ensures that courses run smoothly, facilitators and students are well supported, and program activities are delivered according to schedule and quality standards.
Key Responsibilities
- Coordinate the planning and delivery of training programs, workshops, bootcamps, and short courses.
- Develop and maintain program schedules, calendars, class timetables, and training plans.
- Coordinate instructors, facilitators, mentors, and other program staff.
- Ensure course materials, classrooms, online platforms, and other learning resources are ready before sessions.
- Monitor attendance, participation, assessments, and overall program progress.
- Communicate program information, schedules, updates, and changes to students and instructors.
- Collect student and instructor feedback and recommend improvements.
- Prepare program reports, including enrollment, attendance, completion, and performance data.
- Support the development and review of course content and learning activities.
- Ensure programs comply with institutional policies and quality standards.
Requirements
- Bachelor’s Degree or equivalent qualification in Education, Business Administration, Project Management, IT, or a related field.
- Minimum of 2 years of experience in program coordination, education, training, project administration, or a related role.
- Strong organizational and project coordination skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple programs and deadlines simultaneously.
- Proficiency with Google Workspace, Microsoft Office, project-management tools, and online learning platforms.
- Strong attention to detail and problem-solving ability.
Salary
N100,000 – N150,000 per month.
Application Closing Date
6th September, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Partnerships & Business Development Officer
Location: Gbagada, Lagos
Employment Type: Full-time
Role Summary
- The Partnerships & Business Development Officer is responsible for identifying and supporting business opportunities, building relationships with potential partners, and contributing to the growth and visibility of the institute.
- The role supports partnership development, outreach, client engagement, and revenue-generating initiatives.
Key Responsibilities
- Identify potential partners, corporate clients, schools, universities, NGOs, government agencies, professional organizations, and other relevant institutions.
- Conduct outreach to prospective partners and introduce the institute’s programs and services.
- Support the development and maintenance of strategic partnerships.
- Assist in preparing partnership proposals, presentations, quotations, and other business development materials.
- Follow up on partnership leads, inquiries, meetings, proposals, and prospective clients.
- Support the negotiation and implementation of partnership agreements and MOUs.
- Maintain accurate records of partners, prospects, business opportunities, and engagement activities.
- Assist in developing corporate training and institutional program opportunities.
- Represent the institute at networking events, conferences, career fairs, industry events, and other outreach activities.
- Conduct basic market and competitor research to identify potential business opportunities.
- Collaborate with the Marketing, Programs, Admissions, and Student Success teams on partnership-related activities.
- Prepare regular reports on business development activities, leads, partnerships, and outcomes.
- Maintain positive relationships with existing partners and identify opportunities for continued engagement.
- Support initiatives aimed at increasing student enrollment, corporate training opportunities, and institutional partnerships.
Requirements
- Bachelor’s Degree in Business Administration, Marketing, Management, Communications, Economics, or a related field.
- 2 years of experience in business development, sales, partnerships, customer relations, marketing, or a related role.
- Strong communication, networking, presentation, and relationship-management skills.
- Ability to identify prospects and develop business opportunities.
- Good negotiation and follow-up skills.
- Ability to prepare professional proposals, reports, and presentations.
- Strong organizational skills and attention to detail.
- Ability to work independently while collaborating effectively with other teams.
- Good knowledge of Microsoft Office or Google Workspace.
Salary
N100,000 – N150,000 monthly.
Application Closing Date
20th September, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Community Manager / Digital Marketer
Location: Gbagada, Lagos
Employment Type: Full-time
Key Responsibilities
- Develop and executesocial media and digital marketing strategiesaligned with our brand and growth objectives.
- Plan, create, schedule, publish, and manage content acrossFacebook, Instagram, LinkedIn, X, TikTok, and other relevant platforms.
- Develop compelling copy, campaign concepts, captions, creatives, and short-form video content that communicate the organisation’s programmes and value proposition.
- Managepaid advertising campaignsacross Meta and other relevant digital advertising platforms.
- Set up, monitor, optimise, and report on campaigns with a focus onreach, engagement, leads, applications, and conversions.
- Conduct audience research and develop effective targeting, retargeting, and audience segmentation strategies.
- Monitor social media trends, platform updates, competitor activity, and emerging digital marketing opportunities.
- Develop content calendars and ensure consistent publishing across all platforms.
- Engage with the online community by responding to comments, messages, mentions, and other interactions in a timely and professional manner.
- Track and analyse social media and campaign performance using relevant analytics and advertising tools.
- Provide regular reports and actionable insights to improve content and campaign performance.
- Develop and implement strategies to engage and retain our members, including organizing meetups, webinars, and other community events.
- Monitor and analyze member engagement metrics to identify areas for improvement and develop targeted initiatives to increase engagement.
- Use analytics tools (e.g., Google Analytics) to monitor campaign performance and identify areas for improvement.
Required Skills, Experience & Qualifications
- At least 1 year experience in Digital marketing/Social media/Community management
- Must possess B.Sc / HND in any Social Science related or relevant field
- Must have completed NYSC
- Must reside within Gbagada and its environs
- Strong understanding of social media platforms, digital marketing funnels, audience targeting, and conversion strategies.
- Excellent copywriting, communication, and storytelling skills.
- Ability to create engaging content tailored to different platforms and audiences.
- Excellent verbal and written communication skills.
- Ability to work in a fast paced environment
- Proficiency in digital marketing tools and platforms, such as Google Ads, Facebook Ads Manager, and HubSpot.
- Knowledge of Graphic Design tools (eg., Canva, Adobe, etc) is an added advantage.
Salary
N100,000 monthly.
Application Closing Date
20th September, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Graphics Designer / Video Editor
Location: Gbagada, Lagos
Employment Type: Full-time
Role Summary
- The Graphics Designer/Video Editor is responsible for creating compelling visual and multimedia content that supports the institute’s brand, marketing campaigns, educational programs, social media presence, and internal communications.
Key Responsibilities
- Design graphics for social media, websites, advertisements, presentations, flyers, brochures, certificates, and other materials.
- Produce and edit short-form and long-form videos for marketing and educational purposes.
- Create promotional videos, course trailers, student testimonials, instructor videos, and event content.
- Develop motion graphics, animations, and visual effects where required.
- Maintain consistency with the institute’s brand guidelines.
- Collaborate with the Marketing and Communications team to develop creative campaigns.
- Capture and edit photos and videos during events, classes, workshops, and other activities.
- Repurpose existing content into different formats for various digital platforms.
- Manage and organize design files, video assets, templates, and brand resources.
- Stay updated on current design, video, social media, and content trends.
- Support the development of visual materials for online courses and learning platforms.
Requirements
- Degree, diploma, or professional certification in Graphic Design, Multimedia, Visual Communication, Film, Digital Media, or a related field.
- 2years of professional design and/or video editing experience.
- Strong portfolio demonstrating graphic design and video production skills.
- Proficiency with tools such as Adobe Photoshop, Illustrator, Premiere Pro, After Effects, Canva, CapCut, or equivalent software.
- Good understanding of typography, layout, color, composition, and visual storytelling.
- Ability to produce content optimized for social media and digital platforms.
- Strong creativity and attention to detail.
- Ability to work within deadlines and handle multiple projects.
- Knowledge of motion graphics and animation is an advantage.
Application Closing Date
20th September, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
CWW Tech Africa Job Recruitment 2026: Customer Service Representative, Administrative and Enrollment Officer, Etc | Apply Now
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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