Domeo Resources International Recruitment for Front Office Manager | Apply Now

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Front Office Manager

Location: Aba, Abia
Employment Type: Full-time
Department: Front Office
Reports To: General Manager

Job Summary

• We are seeking a professional, guest-focused, and experienced Front Office Manager to oversee the day-to-day operations of the hotel’s Front Office Department. The Front Office Manager will ensure efficient guest check-in and check-out, reservations, room allocation, guest relations, front desk operations, and effective coordination with other departments.
• The successful candidate will lead the front office team in delivering excellent guest service, resolving guest concerns promptly, maintaining accurate guest records, and ensuring that all front office procedures are consistently followed.

Qualifications & Experience

• Bachelor’s degree or HND in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field.
• 4–6 years of relevant experience in hotel Front Office operations, with at least 2 years in a supervisory or managerial position.
• Previous experience in a reputable hotel, resort, or hospitality establishment is preferred.
• Strong knowledge of hotel reservations, check-in/check-out procedures, room allocation, guest relations, and front desk operations.
• Experience using hotel Property Management Systems (PMS) and reservation systems.
• Good knowledge of cash handling, billing, invoicing, and basic front office accounting procedures.
• Strong understanding of hospitality service standards and guest relationship management.
• Good knowledge of the local hospitality and business environment is an advantage.
• Ability to work shifts, weekends, public holidays, and extended hours when required.

Responsibilities
Front Office Operations:

• Manage the daily operations of the Front Office Department.
• Ensure smooth and efficient check-in and check-out of guests.
• Supervise receptionists, guest service personnel, reservations staff, and other front office team members.
• Ensure guest registration, room allocation, billing, and departure procedures are properly handled.
• Maintain professional and efficient front desk operations at all times.
• Ensure adequate front office coverage during all shifts.

Guest Service & Guest Relations:

• Welcome guests and ensure they receive a warm and professional reception.
• Monitor guest satisfaction throughout their stay.
• Handle guest complaints, requests, and concerns promptly and professionally.
• Resolve service issues where possible and escalate complex matters to the General Manager.
• Ensure VIPs, corporate guests, repeat guests, and special occasions receive appropriate attention.
• Maintain a high standard of courtesy, professionalism, and hospitality.

Reservations & Room Management:

• Oversee hotel room reservations and ensure accurate booking information.
• Monitor room availability, occupancy, room status, and expected arrivals and departures.
• Coordinate room allocation with Housekeeping to ensure rooms are ready for arriving guests.
• Monitor cancellations, no-shows, extensions, early departures, and walk-in bookings.
• Ensure reservation information is accurately entered into the hotel PMS.
• Coordinate group bookings and special accommodation requirements.

Front Desk Cash & Billing:

• Supervise front desk cash handling and payment processes.
• Ensure guest accounts are accurately maintained and settled.
• Review room charges, deposits, discounts, refunds, and adjustments for proper authorization.
• Ensure accurate reconciliation of front office transactions.
• Work closely with the Finance & Accounts Department on outstanding guest accounts and billing issues.
• Ensure proper handling and documentation of guest payments.

Hotel PMS & Records Management:

• Ensure accurate use of the hotel Property Management System.
• Maintain accurate guest profiles, reservations, room status, and billing information.
• Monitor system entries and correct errors promptly.
• Ensure guest records are properly maintained and protected.
• Ensure confidential guest information is handled appropriately.

Coordination with Other Departments:

• Work closely with Housekeeping to coordinate room readiness, room status, maintenance issues, and special guest requirements.
• Coordinate with Food & Beverage regarding guest packages, room charges, events, and special arrangements.
• Liaise with Security regarding guest safety, incidents, lost property, and access concerns.
• Work with Engineering/Maintenance to ensure guest room and facility issues are addressed promptly.
• Coordinate with Finance on billing, credit, cash, and revenue matters.
• Work with Sales & Marketing on corporate accounts, group bookings, promotions, and special packages.

Staff Supervision & Development:

• Supervise, train, coach, and motivate Front Office employees.
• Prepare or coordinate staff duty rosters and shift schedules.
• Conduct regular briefings to communicate operational updates and guest information.
• Monitor staff grooming, punctuality, attendance, and professional conduct.
• Identify staff training needs and recommend appropriate development programmes.
• Promote teamwork and a positive working environment.

VIP & Special Guest Management:

• Review daily arrival lists and identify VIPs, corporate guests, repeat guests, and special occasions.
• Coordinate appropriate welcome arrangements with relevant departments.
• Ensure special requests and preferences are communicated to the appropriate hotel teams.
• Personally follow up on the experience of important or special guests when necessary.

Complaint & Incident Management:

• Receive and investigate guest complaints relating to Front Office services.
• Take immediate corrective action where appropriate.
• Record significant complaints and incidents and report them to management.
• Follow up to ensure guest concerns have been properly resolved.
• Coordinate with Security and management on serious incidents involving guests or staff.

Front Office Administration & Reporting:

• Prepare daily and periodic Front Office reports for management.
• Monitor arrivals, departures, occupancy, room status, and other operational information.
• Maintain accurate departmental records and documentation.
• Ensure proper shift handovers between Front Office personnel.
• Review daily operational activities and identify areas requiring improvement.

Security & Emergency Procedures:

• Ensure Front Office staff follow hotel security procedures.
• Protect guest information, room keys/access credentials, and other sensitive information.
• Coordinate with Security during emergencies, incidents, evacuations, or unusual situations.
• Ensure lost-and-found procedures are properly followed.
• Report security concerns and suspicious activities promptly.

Quality & Service Standards:

• Ensure Front Office procedures comply with hotel standards and management policies.
• Monitor staff interactions with guests and provide corrective coaching where required.
• Maintain professional standards of appearance, communication, and service.
• Identify opportunities to improve the guest arrival, stay, and departure experience.
• Support management in maintaining the hotel’s overall service standards.

Requirements

• Strong knowledge of hotel Front Office operations.
• Excellent guest service and relationship-management skills.
• Strong knowledge of hotel PMS and reservation systems.
• Excellent communication and interpersonal skills.
• Strong leadership and staff-management abilities.
• Good knowledge of room inventory and reservation management.
• Strong problem-solving and conflict-resolution skills.
• Good knowledge of billing and front office cash procedures.
• Strong organizational and time-management skills.
• Ability to multitask in a busy hotel environment.
• Good attention to detail.
• Professional telephone and email etiquette.
• Ability to handle difficult guests and sensitive situations professionally.
• Good knowledge of Microsoft Office applications.
• Strong coordination and teamwork skills.

Personal Attributes:

• Warm, courteous, and guest-focused.
• Professional and well-groomed.
• Confident and approachable.
• Calm and composed under pressure.
• Patient and diplomatic.
• Honest and trustworthy.
• Responsible and accountable.
• Organized and detail-oriented.
• Proactive and solution-oriented.
• Strong leadership qualities.
• Discreet and respectful of guest confidentiality.
• Flexible and adaptable.
• Reliable and punctual.
• Strong team player.
• Willing to work shifts, weekends, and public holidays.

Application Closing Date
25th September, 2026.

How to Apply
Interested and qualified candidates should send their CV, detailing their qualifications and relevant experience to: recruitment@domeoresources.org using “Front Office Manager-Aba” as the subject of the email.

Note: Only shortlisted candidates will be contacted.