Equinix Nigeria Recruitment 2026: Managed Services NOC Supervisor, Senior Associate, Access Network Planning, Etc. Jobs

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

We are recruiting to fill the position below:

Job Title: Managed Services NOC Supervisor

Job ID: JR-158802
Location: Nigeria

Job Summary

• The Managed Service NOC Supervisor will be responsible for managing relationships with functional stakeholders.
• The ideal candidate will be required to monitor and manage key performance metrics, and also support a culture of innovation, excellence & collaboration.
• He/She will manage on-staff NOC technicians and engineers; this includes recruitment, supervision, scheduling, mentoring & development and evaluation.

Responsibilities

• Supervise Managed Service Desk and South-South network 24-hours per day and 7 days a week
• Lead the detection, logging, and resolution of network and customer issues, acting as the primary escalation point for major incidents
• Ensure that network alerts, equipment faults are responded to, diagnosed and resolved within specified timelines
• Ensure proper organizational attention to the problem, escalation or corrective action
• Answer all customer related telephone calls within defined timelines
• Ensure weekly/monthly/ad hoc backhaul reports, customer reports on remote hand requests, call out tickets and backhaul performance events are prepared and delivered within specified timelines, whilst tracking escalations and other key performance indicators
• Coordinate performance of maintenance routine services as and when requested by the customer in conjunction with required teams
• Ensure customer access requests: MCLS and ILA sites are treated within specified timelines
• Ensure receipt and response to call out tickets from customer NOC within specified timelines
• Interface with internal/external customers on operational issues and related customer events, using the company’s standard operating procedures
• Track remote hands request with tickets and ensure they are updated accurately.
• Develop, maintain, and enforce standard operating procedures (SOPs) for incident management
• Ensure to provide all reasonable assistance to Customer NOC, including to provide appropriate data to Customer NOC for the generation of System NOC reports, Root Cause Analysis and lessons learned
• Maintain and ensure full compliance with all processes and procedures
• Supervise, train, and mentor NOC technicians and engineers, including managing shifts and performance evaluations
• Ensure the provision of feedback to Head of GNOC on the status of network events
• Undertake in any other ad hoc activity as assigned by Head of GNOC.

Qualifications

• Bsc or HND in Engineering degree
• At least 8+ years of relevant experience
• Technical & Professional proficiency (Operation and Maintenance field), preferably for a large ISP, ASP, web hosting facility, data center or telecommunications company
• Experience in submarine, DWDM transmission system, Metro Ethernet optics connectivity with specific experience providing operational support in a fast-paced NOC
• Research and writing skills
• Leadership and self- management skills
• Relationship Management
• Strong analytical and communication skills
• Problem resolution skills with a flexible approach to problem solving
• Able to use initiative to tackle a broad range of problems, while still following procedures and processes
• Ability to assess and prioritize faults and respond or escalate accordingly
• Capable of multi-tasking, good time management and prioritization of workload
• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge
• Good technical documentation skills
• Proficiency in MS Office and related AI tools for operations enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: 2Africa Managed Service Lead 

Job ID: JR-160379
Location: Port Harcourt, Rivers

Job Summary

• The 2Africa Managed Service Lead will be responsible for complete fulfilment of 2Africa Submarine, terrestrial networks and 3rd party collocation facilities.
• Direct the team on operational tasks and maintenances including upgrades and decommissioning of network elements requiring interdivisional coordination.
• Coordinates administrative matters, scheduling and unit operations. Participate in new proposals or other project development activities.
• Other duties as assigned include third- level support for the CLS network elements [Power Feed Equipment (PFE), ROADM System (Ciena, ASN & Nokia equipment)] and the 3rd party repeater PoP site facilities.
• The discharge of responsibilities will require close coordination across teams, Landing partners and adherence to timelines and SLAs.

Responsibilities
In addition, he/she will be responsible for the following:

• Oversee the execution of support requests on different Transmission platforms within the operational level agreement (OLA)
• Provide support in troubleshooting and resolution of network related problems on the Submarine Power Feed Equipment (PFE), DWDM/OTN, ROADM network and facility systems within the Submarine Cable landing station
• Analyse and identify root causes of lingering or repeating faults on the Submarine network, terrestrial fiber routes and facility systems, affecting network performance and come up with suggestions and action plan to address them
• Effective coordination with Landing parties, equipment vendors for addressing equipment issues and with third party network/Facility providers relating to the operational issues faced on the resources leased from them
• Support all aspects of the network management process assuring requests, implementation, and problems are resolved as required with no impact to the global communication infrastructures
• Coordinate performance review meetings with internal and external stakeholders
• Participate in strategic network operations sessions across the technical group and landing partners
• Participate in managing tasks assigned by NOC assuring full implementation and documentation standards are adhered to
• Ensure all documentation is always accurate and up to date
• Effective OPEX/CAPEX management and general cost management
• Directs a program for service, repair and inventory.

Qualifications

• A Bachelor’s Degree or Equivalent in Electrical/Electronics and Telecommunication Engineering
• At least 12 years post NYSC work experience with Transmission Networks, 4 years related experience in Facility Management
• Team leadership experience is required
• Ability to review engineering documents and provide guidance on execution as requested
• Proficient in setting up & use of testing equipment (Ethernet Analyzer, OTDR/Power testing tools/instrument) and analyse results
• Ability to troubleshoot, identify root causes and recommend solutions on DWDM/OTN equipment, and power systems (DG, Cooling, Rectifier and UPS).
• Knowledge of fault management processes and procedures
• Must have ability to deal effectively with a wide variety of industry, government and public contracts on project-related matters
• Strong analytical and data driven decision making ability
• Ability to plan, organize, motivate team members, key stake holders to achieve service delivery objectives of each project
• Ability to establish effective working relationships with public officials, vendors, and other agency managers
• Knowledge of vendor management
• Strong analytical and problem-solving skills
• Good oral and written communication skills
• Ability to work well under pressure
• Demonstrated mastery of telecommunication industry standards, dimensioning transmission network element systems, ITU, and ANSI/ETSI etc.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online