FairMoney Recent Job Openings

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FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position of:

Job Title: Lead Payroll Administrator

Location: Nigeria
Employment Type: Full time
Department: Finance

Description

  • We are looking for an experienced payroll administrator to overview daily payroll operations in our company.
  • Your primary responsibility will be to issue employee payments, considering deductions and withholdings.
  • You’ll prepare payroll schedules and records and you’ll contribute to various accounting tasks, such as updating payroll files.
  • To succeed in this role, you must have strong mathematical skills and knowledge of national and regional laws on payroll and taxes.
  • You will report to the VP, Finance while working very closely with the People’s department.

Responsibilities

  • Administer payroll for employees; including basic salaries as well as allowances and bonuses
  • Review and abide by company policies and procedures
  • Prepare reports for weekly, quarterly and yearly reviews
  • Make sure account balances are correct
  • Resolve payroll errors
  • Calculate net salaries considering deductions and withholdings
  • Oversee employee paychecks
  • Prepare accounting files, records, and schedules
  • Monitor paid and unpaid leaves
  • Answer employee questions concerning payroll
  • Participate in payroll audits
  • Ensure compliance with governmental laws on payroll accounting and taxes.

Requirements

  • Proven work experience as a Payroll professional or similar role
  • No less than 3 years relevant experience (i.e. working on payroll)
  • Proficiency in Microsoft Office and payroll software programs (experience using SeamlessPayroll is an added advantage)
  • Accounting background is an added advantage
  • Experience processing statutory remittance (i.e. NSITF, ITF, NHF, etc.)
  • Strong numerical aptitude and attention to detail
  • Good time management and organizational skills
  • Excellent communication skills, both verbal and written.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

 

 

 

Job Title: Telesales Officer

Location: Nigeria
Employment Type: Full time
Department: Operations, Telesales

Description

  • Receiving/Initiating calls from assigned list
  • Asking questions to engage customers and keep the conversation going
  • Ensure target conversion
  • Listening to the customer’s needs to generate repeat sales
  • Record all interactions on the CRM and disposition the call
  • Keeping up to date on all products and informing customers of new products
  • Answering customer’s questions on the products
  • Meeting Sales budget.

Requirements

  • Candidates should possess relevant qualifications and work experience.
  • Excellent Communications skills
  • Creative Thinking
  • Good listening skills
  • Ability to engage customers in conversations
  • Knowledge of relevant computer software /tools
  • Excellent interpersonal and problem solving skills
  • Rejection Handling skills.

Benefits

  • Private Health Insurance
  • Pension Plan
  • Training & Development
  • Performance Bonus.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

  • A screening call with the Senior Recruiter ~30 mins
  • Technical interview with the hiring manager ~30 mins.

 

 

 

 

 

 

Job Title: Collections Officer – SME

Location: Nigeria
Employment Type: Full time
Department: Risk

Job Description

  • In this role, you’ll be required to ensure prompt collections of loan repayments, monitor and rehabilitate accounts in arrears through effective and efficient deployment of standard collections & recovery practices aligned with legal framework requirements.
  • You will also handle customers’ objections and complaints in a professional manner and liaise with respective departments where necessary for prompt resolution.

Responsibilities & Duties

  • Engage defaulting customers through the telephone, e-mails and other legal means to demand for payments on overdue accounts.
  • Maintain daily activity logs of number of calls, right party contacts, promises to pay and promises to pay kept.
  • Verify information of overdue arrears and follow up with calls
  • Negotiate effective payment plan arrangements & settlement that would prevent the account from rolling forward.
  • Tracking of Payments by following up on pending promises.

Requirements

  • University Degree from any related field
  • 2+ years of experience in consumer loans operation directly dealing with delinquent clients and other problem-solving situations
  • High self-motivation with strong interpersonal skills
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills.
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Benefits

  • Private Health Insurance
  • Pension Plan
  • Training & Development
  • Performance Bonus.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

  • A screening call with the Senior Recruiter ~30 minutes
  • Technical interview with the hiring manager ~30 minutes.

 

 

 

 

 

Job Title: Head of Customer Operations

Location: Nigeria
Employment Type: Full time
Department: Operations

Roles and Responsibilities

  • Oversee the delivery of a seamless high quality service across all customer facing teams.
  • Overall responsibility for the development, performance and maintenance of the customer service activities of the organisation.
  • Meet set targets and those of the team as a whole (CSAT, NPS, Quality Score, Surveys).
  • Look at ways to reorganise and improve operational area.
  • Provide inspirational leadership to our service teams.
  • Contribute to training and development of the team.
  • Consider and evaluate different approaches of working.
  • Drive service excellence with a focus on achieving continuous improvement
  • Define and deliver the operational strategy.
  • Streamline business processes to enhance efficiency.
  • Oversee our technical support, customer service, quality management and business support teams through an existing management structure.

Day to day responsibilities for the team:

  • Direct and manage all the customer service activities
  • Direct, manage and monitor the overall performance of the customer services team
  • Effective liaison, support and assistance between customer services department and rest of organisation
  • Maintain and improve mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the appropriate internal entities
  • Utilise CRM system to manage the functions of receiving, assessing, analysing, resolving and documenting customers’ issues and complaints in accordance with agreed requirements
  • Development of plans for customer services activities to include customer management to achieve satisfaction targets
  • Support to all other departments with customer service and related issues
  • Subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met
  • Reporting (content and format as agreed) on a monthly basis or as otherwise required
  • Developing plans for team activities to include strategy to achieve agreed targets
  • Delegate authority and responsibility to team with supervision, accountability and review
  • Manage and maintain contact with internal and external client/customers for feedback and to obtain client/customer satisfaction information
  • Set an example for team members of commitment, customer service knowledge, work ethics and habits and personal character
  • Maintain accurate customer service records
  • Control expenses to meet budgetary controls
  • Adhere to all organisation policies and procedures
  • Interact and co-operate with all members of the organisation, its suppliers and clients/customers

Requirements

  • 10 years experience in a similar role within a dynamic, technology led business
  • Experienced in leading multiple customer facing teams.
  • Adaptable management style in order to get results and help individuals achieve their full potential Experience of driving change initiatives in a service based environment.
  • Demonstrable leadership & change management skills.
  • Ability to influence others to get results; including using appropriate standards of business communication (written/verbal).
  • Ability to plan and organise a sizable workload Effective interpersonal skills – including approachability to all levels of internal/external contacts
  • Evidence of working at senior level within a growing business
  • Ability to work both strategically and operationally.
  • Capable of visioning future workable solutions as well as a willingness to roll your sleeves up and get involved in day to day operations
  • Strong interest in improving the knowledge & skills of others
  • Excited by the Internet and emerging technologies
  • Adaptable and able to grow with the business

Benefits

  • Private Health Insurance
  • Pension Plan
  • Training & Development

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

  • A screening call with the Senior Recruiter ~30 minutes
  • A Case Study ~ 72 hours
  • Technical interview with the hiring manager ~30

 

 

 

 

 

 

 

Job Title: Head of Card Operations

Location: Nigeria
Employment Type: Full time
Category: Growth

Description
The role involves managing FairMoney cards operations post acquisition of the customers, which includes (but not limited):

  • Building reliable delivery network across Nigeria by partnering with Delivery/Logistics companies, agency networks, etc.,
  • Manage Customer experience and quality framework of cards operation for qualitative delivery.
  • Maintain card’s inventory to fulfil demand in cost effective manner,
  • Stakeholder management for smooth delivery of programs and products.
  • process development and creation of SOP.
  • Manage and motivate card operation’s teams for effective performance management.
  • Managing outsourced agencies and ensuring that they deliver on agreed SLA’s and quality expectations. Identify gaps and continuously interact with vendors to improve overall delivery standards
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Requirements

  • Minimum of 5 years of experience in logistics/delivery in NG and 3 years in operations management.
  • Experience working with C-level stakeholders, Product, and Engineering leadership.
  • Experience implementing new systems.
  • Experience leveraging data to make business decisions.
  • Supply chain and product creation experience (order management and fulfillment, 3PL management, demand forecasting, inventory planning, manufacturing).

Benefits

  • Private Health Insurance
  • Pension Plan
  • Training & Development
  • Performance Bonus

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

  • A screening call with the Senior Recruiter ~30 mins
  • Technical interview with the hiring manager ~30 mins

 

 

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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
  • They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
  • All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed.
  • We do not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
  • Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
  • We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices
  • Our people are all equally gifted in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours, Are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and does not practice any discrimination in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the urgency of the position, we have the right to recruit a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for interview
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What is a cover letter?

A cover letter is a one-page document that you submit with your resume to express your interest in a job opening. The purpose of a cover letter is to introduce yourself to an employer and provide a brief overview of your work history, professional skills, and an explanation why you’re the best fit for that job.

While your resume focuses on your qualifications and achievements, your cover letter expands on those achievements, showcases your personality, and explains why you’d be a good fit for the company.

How to write a cover letter that gets you the job

Here’s how to make a great cover letter for a job application:

Underneath your name in your cover letter header, list the following contact details:

  • First and last name
  • Email address (something professional, usually including your name)
  • Phone number
  • Mailing address (optional)
  • Linkedin profile link (optional)
  • Portfolio or website (optional)

After your header, include the date and following company contact information:

  • First and last name of the person you’re writing to, or the relevant department
  • Company address
  • Company phone number
  • Hiring manager’s email address

 

2. Address the hiring manager (ideally by their name)

Next, address your cover letter to the hiring manager by name if possible. A standard cover letter salutation includes the hiring manager’s first and last name, and begins with a “Mr.”, “Ms.”, or another relevant professional title.

3. Write an attention-getting opening paragraph

Start your cover letter with an informative, direct introduction by including the following details in the first one or two sentences:

  1. Job position: The title of the advertised position
  2. Company name: The name of the company you’re applying to
  3. How you discovered the opening: Whether you saw the job on LinkedIn, a job board, or were recommended to apply by a friend
  4. Intention to apply: An enthusiastic announcement that you’re applying for the open role and why you’re interested in or qualified for it
  5. Notable accomplishments: If you have relevant work experience, highlight one or two of your most notable achievements in your introduction to immediately grab the employer’s attention