Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.
We are recruiting to fill the position below:
Job Title: Solution Architect
Location: Nigeria
Overview
- We seek to hire a Solutions Architect who will be responsible for creating and communicating the technical vision for specific solutions to business problems.
- They bridge the gap between the business problem and the technological solution, outlining the necessary phases and requirements to make the solution(s) work.
- The Solutions Architect’s focus is on opportunities in Nigeria and the wider African region.
Responsibilities
- Lead and mentor the Professional Services team throughout the project lifecycle, providing technical expertise and guidance.
- Work closely with the Sales team to understand client needs and develop tailored solutions that meet those needs.
- Design and architect complex technical solutions, including roadmaps and recommendations.
- Develop and validate proof-of-concept projects to demonstrate the feasibility of proposed solutions.
- Review and approve solution designs from other team members.
- Perform design, debugging, and performance analysis on solutions to ensure optimal performance and reliability.
- Document and share best practices for new solutions to help the team learn and grow.
- Advocate for process improvements and help develop solutions to streamline workflows and improve efficiency.
- Regularly communicate new features and benefits of solutions to partners, customers, and other stakeholders.
Qualifications
- Bachelor’s Degree in Engineering or Computer Science (or the equivalent)
- 10+ years of experience as a solutions architect or in a similar role
- MCSE certification required
- Strong Presales skills
- Strong Technical Background
- Project Management Skills
- Team Management
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Sales Manager
Job ID: 13021
Location: Nigeria
Department: Business Development/Sales
Overview
- We’re searching for a Sales Manager with a proven ability to develop and execute strategic plans to achieve sales targets.
- The role is global and will operate within the Professional Services unit under the Global Head of Professional Services.
Responsibilities
This role will:
- Build multi-level relationships including senior public sector customer contacts and key decision makers and stakeholders.
- Forecast and achieve monthly business targets by offering bundled IT solutions to enterprise customers.
- Understand industry-specific trends and landscapes, forces that shift strategic directions of accounts, and tactical budgets.
- Manage projects, quotations, and consulting services to ensure their development and execution within the terms, conditions, and within the margin and return defined by Tek Experts.
- Develop initiatives to increase deal flow and client meetings.
- Execute sales processes to ensure market leading win ratios and strategies.
- Create and communicate sales goals, ensuring the leadership team is informed on the progress of these goals.
- Build multi-level relationships including Cybersecurity customer contacts and key decision makers and stakeholders.
- Execute sales processes to ensure market leading win ratios and strategies.
- Acquire new accounts & generate a healthy funnel in line with targets.
- Understand industry-specific trends and landscapes, forces that shift strategic directions of accounts, and tactical budgets.
- Understand assigned accounts, organizational structure, and decision-making hierarchy.
- Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs.
- Generate business from assigned clients/areas for the products assigned.
- Meet and exceed sales revenue quota.
Qualifications
In this role:
- Bachelor’s Degree in Marketing, Business Administration, or a related field.
- 5+ years of experience in Public Sector Sales or Cybersecurity Sales.
- Verifiable experience in Tech Public sector or Cybersecurity Sales in Nigeria and Sub-Saharan Africa.
- Have an understanding of the Tech Talent, Tech Skilling and Cybersecurity Market place in Nigeria and SSA.
- Preferably work from Abuja or Lagos but willing to travel.
- Strong understanding of sales principles and experience in developing successful sales strategies.
- Excellent communication, negotiation, and presentation skills.
- Ability to analyze data and market trends to inform strategic decision-making.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Technical Support Engineer – Dynamics CRM
Job ID: 5050
Location: Nigeria
Department: Technical Support
Overview
- We’re seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases.
- You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.
- This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.
Responsibilities
- The Microsoft Dynamics CRM team provides support for top-of-the-line business applications from Microsoft, their partners, and their customers around the globe, including Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows etc., a next-generation software integration/automation.
- First-level Support Engineers work directly with customers on cases, maintaining communication via phone, email, and remote support screensharing.
- To resolve issues quickly, you will collaborate with peers, technical leads, high-level Microsoft engineering teams, and other product teams.
This role will:
- Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
- Diagnose and resolve technical issues in Microsoft Dynamics CRM
- Research questions using available information resources and advise customers on appropriate action
- Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
- Collaborate with subject matter experts and escalation managers when additional support is needed
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
- To use professional business language when communicating verbally or in written with the customers.
- Comply with and execute appropriately all specific tasks related to the position or ad hoc tasks
Qualifications
Main Skills / Competencies Requirements:
- Fluency in English (written and spoken)
- Time Management and multitasking
- Superior researching, problem-solving and troubleshooting skills
- Excellent customer service skills (customer centric)
- Adaptability to work independently and as part of a team, bringing in experts when needed
- Passion for technology
- Self-learner, striving for continuous development
- Technical / Analytical thinking
- Basic computer usage skills
- Ability to work in dynamic environment and adapt to changes
- Ability to work under pressure
Nice-to-Have Skills / Competencies:
- Microsoft Dynamics CRM
- SQL Server
- Exchange
- SharePoint
- Azure
- IIS
- Active Directory
- Windows Server 2012 R2.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Technical Support Engineer – Dynamics ERP
Job ID: 5051
Location: Nigeria
Department: Technical Support
Overview
- We’re seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases.
- You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.
- This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.
Responsibilities
- The Microsoft Dynamics ERP team provides support for top-of-the-line business applications from Microsoft, their partners, and their customers around the globe, including Dynamics 365 Operations, Dynamics 365 Business Central (ERP) etc., a next-generation software integration/automation.
- First-level Support Engineers work directly with customers on cases, maintaining communication via phone, email, and remote support screensharing.
- To resolve issues quickly, you will collaborate with peers, technical leads, high-level Microsoft engineering teams, and other product teams.
This role will:
- Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
- Diagnose and resolve technical issues in Microsoft Dynamics ERP
- Research questions using available information resources and advise customers on appropriate action
- Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
- Collaborate with subject matter experts and escalation managers when additional support is needed
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
- To use professional business language when communicating verbally or in written with the customers.
- Comply with and execute appropriately all specific tasks related to the position or ad hoc tasks
Qualifications
Main Skills / Competencies Requirements:
- Fluency in English (written and spoken)
- Time Management and multitasking
- Superior researching, problem-solving and troubleshooting skills
- Excellent customer service skills (customer centric)
- Adaptability to work independently and as part of a team, bringing in experts when needed
- Passion for technology
- Self-learner, striving for continuous development
- Technical / Analytical thinking
- Basic computer usage skills
- Ability to work in dynamic environment and adapt to changes
- Ability to work under pressure
Nice-to-Have Skills / Competencies:
- Microsoft Dynamics ERP
- SQL Server
- Exchange
- SharePoint
- Azure
- IIS
- Active Directory
- Windows Server 2012 R2.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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