Flash Delivery Latest Job Vacancies 2026: Customer Experience Officer, Marketing Executive, Etc | Apply Now
Flash Delivery (Flash Express) is a technology-driven logistics and courier company that provides fast, reliable, and secure parcel delivery services for individuals, e-commerce businesses, and corporate clients. The company focuses on last-mile delivery, parcel pickup, warehousing, fulfillment, and supply chain solutions to ensure timely movement of goods and customer satisfaction.
We are recruiting to fill the position below:
Job Title: Customer Experience Officer
Location: Ikorodu, Lagos
Employment Type: Full-time
Responsibilities
- Handle customer inquiries and complaints.
- Track shipments and provide updates.
- Escalate unresolved issues.
- Maintain customer records.
- Improve customer satisfaction ratings.
KPI
- Customer Satisfaction (CSAT)
- Customer feedback rating
- Complaint Resolution Rate
- % complaints resolved
- First Contact Resolution
- Issues resolved at first interaction
- Response Time
- Average response time to inquiries
- Customer Retention Rate
- Repeat customers maintained
- Escalation Rate
- Number of escalated cases
- Shipment Tracking Support Accuracy
- Correct information provided
- Daily Customer Interactions
- Calls, chats, emails handled
- Target: CSAT above 90%.
Requirements
- OND / HND / Bachelor’s Degree in any relevant field.
- 1–3 years of experience in customer service or client relations.
- Experience in logistics or e-commerce customer support is an advantage.
Skills:
- Excellent communication.
- Conflict resolution.
- Active listening.
- Computer literacy.
- Customer relationship management.
Salary
N120,000 – N150,000 monthly.
Application Closing Date
5th September, 2026.
Method of Application
Interested and qualified candidates should send their Applications to: career@flashdelivery.africa using the Job Position as the subject of the mail.
Job Title: Marketing Executive
Location: Ilupeju, Lagos
Employment Type: Full-time
Job Description
- A marketing executive plans, creates, and carries out day-to-day marketing campaigns to promote a company’s brand, products, or services
- Ensuring planing, films, writes, and publishes digital media to engage audiences on platforms like TikTok, Instagram, and YouTube.
Main Duties
- Campaign management: Build and launch promotional activities across digital, social media, and print channels.
- Content creation: Write marketing copy, design blog posts, and assist with videos or brochures.
- Market research: Study consumer trends, competitor actions, and target audiences.
- Data tracking: Monitor campaign performance metrics and generate reports.
- Event coordination: Help organize trade shows, exhibitions, and promotional events.
Required Skills
- Communication: Strong writing and speaking abilities for advertising and public relations.
- Creativity: Ability to design fresh ideas for brand awareness.
- Analysis: Skill in looking at data to see what works and what does not.
- Organization: Capability to manage multiple projects and deadlines at the same time.
Salary
N130,000 – N150,000 monthly.
Application Closing Date
5th September, 2026.
Method of Application
Interested and qualified candidates should send their CV and Applications to: career@flashdelivery.africa using the Job title as the subject of the mail.
Job Title: Human Resource Officer
Location: Ilupeju, Lagos
Employment Type: Full-time
Description
- The Human Resource Officer oversees company’s workforce and manages all major part of employee lifecycle
- While responsible for recruitment, onboarding, employee relations, performance management, attendance monitoring, documentation and ensuring compliancewith human resource policies and processes
Key Duties and Responsibilities
- Recruitment and Hiring: Attracting, interviewing, and selecting qualified candidates to fill open positions.
- Employee Relations: Resolving workplace conflicts, mediating disputes, and supporting positive staff communication.
- Training and Development: Organizing programs to help workers improve their skills and grow in their careers.
- Performance Management: Overseeing appraisals, setting goals, and tracking employee output.
- Compensation and Benefits: Managing pay structures, insurance, and worker perks.
- Policy and Compliance: Ensuring company rules match local labor laws and maintaining safe working conditions
Qualifications
- B.Sc. or HND in Human Resource Management, Business Administration, Public Administration, or a related field.
- 2 – 4 years experience in HR and administrative functions.
- Experience in logistics, courier, transportation, or service-based operations is an added advantage.
- Professional HR certification (CIPM, HRPL, or related certification) is an advantage
Essential Skills Needed:
- Organization: Handling multiple tasks and keeping precise worker records
- Problem-Solving: Fair conflict resolution and smart decision-making.
- Leadership: Guiding teams and advising other company leaders on staffing choices.
- Communication: Clear speaking and active listening to handle staff concerns.
Salary
N200,000 – N250,000 monthly.
Application Closing Date
30th August, 2026.
Method of Application
Interested and qualified candidates should send their CV and Applications to: career@flashdelivery.africa using the Job title as the subject of the mail.
Flash Delivery Latest Job Vacancies 2026: Customer Experience Officer, Marketing Executive, Etc | Apply Now
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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