GIG Mobility Ongoing Employment Opportunities

GIG Mobility is a technology-focused company that harnesses physical and digital tools to move you from one place to the other and remain resilient on our overarching goal to redefine mobility across Africa, one country at a time. We think that mobility should be hassle-free and will go the mile and extra to give you this experience.

We are recruiting to fill the position below:

Job Title: Creative Specialist

Location: Nigeria
Employment Type: Full-time

Duties and Responsibilities

  • Develop design concepts and graphics.
  • Conceptualize visuals based on requirements.
  • Support designs with graphic elements for website/app/mobile web designs.
  • Create images for periodic social media post.
  • Provide graphic design support for marketing campaigns and product launch.
  • Create banners for newsletter as required.
  • Develop designs for stationery/gift items.
  • Design promotional prints & posts.
  • Make presentation on assigned task as required.
  • Ensure final graphics and layouts are visually appealing and on-brand.
  • Work closely with cross functional team to deliver on task.
  • Perform other duties as assigned.

Education and Work Experience

  • Minimum of bachelor’s Degree or HND
  • Minimum of two (2) years cognate experience in Creative Specialist or similar position.

Application Closing Date
23rd August, 2023.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.

 

 

Job Title: Contact Centre Advisor

Location: Nigeria
Employment Type: Full-time

Job Responsibilities

  • Handling Outbound and Inbound calls from customers.
  • Providing information and resolving customers on complaints regarding specific products as well as services.
  • Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
  • Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
  • Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries – in a patient and calm manner through all service channels.
  • Interpret and accurately communicate our terms and conditions of service where and when applicable.
  • Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing.
  • Enter details of every contact in the system as required, obtain new customers.
  • information and update existing customer details on the CRM.
  • Ensure deliverables are met within ascribed SLA timeframe.
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Job Requirements

  • Minimum of Bachelor’s Degree or HND in any relevant discipline
  • Minimum of two (2) years cognate experience in Customer Service/ Care.

Application Closing Date
23rd August, 2023.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

 

 

 

 

Job Title: Customer Experience Officer

Location: Nigeria
Employment Type: Full-time

Description

  • Experience Officers represent the first contact of our company with guests.

Key Responsibilities

  • Sell bus ticket at GIGM terminals to walk in guest
  • Make and/or change travel reservation for walk in guest using the online booking system
  • Create and maintain guest reservation records
  • Resolve service problem by clarifying the guest complaint via phone, email and in person
  • Forward booking/traveling reschedule request to the concerned unit
  • Serve guests by providing service information related to travelling schedule, fare and payment
  • Announce arrival and departure information using the public address system
  • Assist in guest luggage check in
  • Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
  • Adhere to the company’s policy on guaranteed reservations and no-shows.
  • Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
  • Promote the online booking, app downloads and other products and services of the company to customers.

Education and Work Experience

  • Minimum of Bachelor’s Degree or HND in any relevant discipline
  • Minimum of two (2) years cognate experience in Customer Service/ Care.

Skills and Competencies:

  • Excellent Customer Service
  • Effective Written and Verbal Communication
  • Computer Literacy
  • Neat and Professional Appearance
  • Outstanding interpersonal skills.
  • Exceptional time management.
  • Problem-Solving Skills
  • Ability to Stay Calm Under Pressure
  • Organized and Detail-Oriented
  • Able to Work a Flexible Schedule.

Application Closing Date
23rd August, 2023.

Method of Application:
Interested and qualified candidates should send their CV to: [email protected] using the job title and location as the subject of the mail. For example:“Customer Experience Officer_ Utako”.

 

 

 

 

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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
  • All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
  • We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
  • Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

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