How To Apply for Graduate Trainee at Food Concepts
Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionize the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.
Since launching in 2004, Chicken Republic (Subsidiary of Food concepts) has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).
We are recruiting to fill the position below:
Job Title: Graduate Trainee
Requisition ID: 1414
Location: Nigeria
Employment Type: Full-time
Job Purpose
- To deliver operational excellence in Operations, Financial Planning and Control, Customer Service, People Development and Sales Building.
Key Duties and Responsibilities
Operations Health & Safety, Loss Control:
- To carry out QSC (Quality, Service & Cleanliness) checks including meat cook outs. Completion of the daily planner tool.
- To ensure regular travel paths to monitor shift control and to identify and correct service, product or quality issues.
- To ensure all food and equipment is prepared in time for the restaurant opening or ensure that all food products and equipment are stored in the correct manner prior to closing the restaurant in the evening.
- To draw up and implement staff positioning plans through a shift.
- To report all Health & Safety issues to the Restaurant Manager
- Adhere to all policies and procedures.
- Business Planning and Financial Control
- Manage safe controls and ensure all cash is accounted for within the Company Cash Policy.
- To ensure that supervisors implement the stock level control system and maintain stocks correctly.
- Complete daily, weekly and monthly preventative maintenance checks.
- Ensure compliance to portion sizes and waste target.
Customer Service:
- Be a role model for great Customer Service “lead by example”
- Monitor service quality in terms of ordering procedures, and order accuracy of front counter staff.
- Resolve customer complaints promptly.
- Monitor staff to provide Gold Standard service.
People Management:
- Provide on-the-job training to new staff and corrective training to all staff.
- Develop staff members’ skills and workstation proficiency toward Service Expert level.
- Listen to staff issues and bring to the attention of the Restaurant Manager/ Area Manager or encourage staff to bring up any issues at staff meetings.
Sales Building:
- Ensure selling up practices are used.
- Brief staff on promotional activity.
- Provide restaurant management with ideas on staff incentives.
- Recognise and acknowledge regular customers to ensure continued return to the restaurant.
Problem Solving/Decision Making:
- Customer Focus
- Development of Others
- Problem Solving/Decision Making
- Communication
- Teamwork
Knowledge Requirements:
- To manage shift within the restaurant as detailed by the Restaurant Manager/ Area Manager and Maintaining the highest possible standards of customer service, product quality and restaurant cleanliness.
Job Specifications
- B.Sc / HND in any discipline
- A Minimum of 0-2 years of experience in similar role.
Decision Expectations:
- Ensure best customer services – effectively coordinating the activities between the back and front house in delivering superior quality or customer service.
- Manage budget and keep cost under control.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
How To Apply for Graduate Trainee at Food Concepts
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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