ipNX Nigeria Limited Latest Job Vacancies

ipNX Nigeria Limited is one of the fastest growing information and communications technological companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world class services.

We are recruiting to fill the position below:

Job Title: Team Lead – Network Monitoring Centre

Location: Nigeria
Employment Type: Full-time
Function: Oversees Active and Passive Network Monitoring & Support Operations
Department: Operations
Division: Infrastructure
Job Grade: Permanent
Reporting to: Deputy Divisional CEO – Infrastructure Operations
Travel Frequency: Occasionally
Work Schedule: 9.00 AM- 5.00 PM

Purpose of the Job

• Provides supervision of all first-level active and passive on-site and off-site technical support for all ipNX infrastructure, including fibre backbone, FTTx, wireless networks, inside and outside plant infrastructure, among others.
• To consistently provide high-quality customer service and support while ensuring customer satisfaction.
• To proffer innovative solutions to various network problems and ensure that customer needs are properly defined and satisfactorily met.
• Implements and evaluates the working of systems/applications/network and stays abreast of new technologies emerging in the industry.

Deliverables
Working closely with the Infrastructure team. The primary duties and responsibilities will include but are not limited to:

• Responsible for managing and coordinating the NOC team to ensure that the systems run efficiently without interruption.
• The NMC Lead must keep upper management informed about what is happening on the infrastructure.
• NMC Lead oversees the work of NOC and FTTx Backend engineers to ensure that system requirements have been properly implemented and procedures carefully followed.
• Responsible for informing Management, partners, and peers about service performance and service availability.
• Primarily deals with customers, Co-lo providers, engineers, and the whole technical team.
• Coordinates the duty shift table for the NMC operations and carefully allocates staff members (NOC and backend engineers) on different shift duties for ensuring the whole shift works efficiently and effectively.
• To ensure maximum possible service availability and performance.
• Seeks out and develops innovative tools and applications for automation of the systems monitoring operations.
• Monitoring of the entire network to identify when defined thresholds are reached and triggers upgrades as required.
• Supervises Incident Management (First Level Support): Identifies the root-cause of customer issue & advises on how to resolve the issue. Identifies resources needed to solve the issue and estimates the effort required. Receive, log, and take ownership of all faults.
• Run a 247365 network monitoring operation.
• Proactively escalate issues to the Infrastructure team for capacity planning and Network optimization.
• Ensure daily updates of all complaints not closed (open tickets) by following up with persons, units, and organizations responsible.
• Liaise with the Outside Plant Supervisors on updates of progress on link restoration and Incidents reports ensuring they are kept up to date. Dissemination of information regarding corrective maintenance, causes, planned outage period for repair/preventive maintenance.
• Prepare daily incidence summary reports.
• Supervises and approves prepared weekly/monthly link availability reports for Backbone, P2P & FTTx.
• Produce periodic error-free link reports to inform both management and our customers of service levels achieved and areas of service improvement required.
• Prompt response to inbound calls and emails.
• Follow up on unresolved complaints/open tickets to closure.
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports.
• Develop innovative and automated systems for proactive systems monitoring and incident reporting.
• Team building and development.

Educational Qualifications & Functional Skills

• B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical / Electronics Engineering.
• 3 – 6 years work experience.
• CCNA, CCNP (Desired).
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Understanding of ITIL v4 service management.
• Excellent business communication skills both verbal and written.
• A hands-on experience with the following is a must: Routing, Switching, and GPON Technology.
• Experience with Wired, Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
• Candidate must possess excellent customer interface, analytical, and presentation skills and be able to influence internal and external organizations.

Work Experience:

• Customer Focused.
• Hardworking and Tenacious.
• Action Orientation.
• Tech Savvy.
• Result Driven.
• Excellent Decision Quality.
• Attention to Detail.
• Problem Solving.
• Excellent troubleshooting and analysis skills.
• Impeccable Customer Service and Support Skills.

Application Closing Date
29th December, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Horizontal Directional Drilling (HDD) Operations Manager

Location: Nigeria
Employment Type: Full-time
Operations Division: Infrastructure
Function: Manager for HDD Operations
Department: HDD operations
Reporting to: DDCEO – Infrastructure Planning and Projects
Travel Frequency: Occasional
Job Grade: Manager
Work Schedule: 8:00 AM – 5:00 PM or shift

Purpose of the Job

• As an Operations Manager for the HDD (Horizontal Directional Drilling) Operations, you will play a pivotal role in overseeing and managing all aspects of the Horizontal Directional Drilling projects, ensuring efficient execution, safety compliance, and successful project outcomes.
• Your leadership and technical expertise will be instrumental in driving operational excellence and success of the HDD unit within the Infrastructure division.
• You shall be responsible for achieving the overall success of the business objectives of the unit.

Expected Key Results (Detailed KPIs)
Effective HDD Operations Management:

• Oversees and ensures successful operation of HDD activities in the division.
• Ensure 100% achievement of all defined outcomes for the HDD unit.
• Maximizes processes and procedures while meeting organization’s expectations in terms of cost-effectiveness, quality, safety, operational efficiency, etc.

Efficient Project Execution:

• Lead the comprehensive planning, coordination, and successful execution of HDD projects, collaborating with stakeholders to establish objectives, timelines, and budgets, while ensuring optimal project progress and resource allocation.

Effective Team Leadership:

• Oversee the effective output from the HDD team.
• Oversee training and managing a proficient team of HDD drill operators and support staff.
• Provide mentoring, evaluations, and guidance, fostering a culture of teamwork, safety, and continuous improvement to achieve high levels of competence and productivity.

Optimized Equipment and Resource Management:

• Oversee the utilization and maintenance of HDD equipment and other trucks, ensuring operational efficiency and proper inventory management.
• Ensure preventive maintenance and repairs of all HDD machines and all trucks, enhancing overall equipment reliability.
• Ensure all equipment is at optimal state and performance at all times.
• Ensure maintenance schedules are strictly adhered to.
• Ensure effective use of all equipment and truck for maximum output.
• Ensure proper material and resource planning and efficient utilization for optimal outcomes.

Quality Assurance and Client Satisfaction:

• Establish stringent quality control measures, collaborating with Planning and Design engineers to verify bore route accuracy and alignment.
• Ensure optimal quality control and assurance on all operations.
• Ensure all operations are delivered without damages to third-party infrastructure while also ensuring quality deployment at all times.
• Maintain open communication with clients, manage their concerns, and cultivate strong relationships to ensure project satisfaction.

Safety Culture and Compliance:

• Instill a robust safety culture across all HDD operations by implementing comprehensive protocols and procedures.
• Conduct regular safety training sessions, ensuring adherence to industry standards and regulations, and minimizing operational risks.

Financial Oversight:

• Prepare and manage project budgets, monitor expenses, and provide insightful financial reports to senior management.
• Identify opportunities for cost savings and efficiency improvements to ensure cost-effective project management.

Liaison Management:

• Provide liaison responsibilities and ensure smooth operations by effectively managing community issues, regulatory engagements, and property owners’ issues.

Educational Qualifications & Functional Skills
Academic:

• University Degree in Telecoms, Engineering, or Applied Sciences.

Functional Skills:

• Proven track record in managing and leading teams within the HDD industry.
• In-depth knowledge of HDD equipment, drilling techniques, and industry standards.
• Strong project management skills, including budgeting, scheduling, and resource allocation.
• Excellent leadership, communication, and interpersonal skills.
• Familiarity with safety regulations and best practices in HDD operations.
• Ability to analyze data, solve problems, and make informed decisions.
• Proficiency in relevant software applications for project management and reporting.
• Relevant certifications in HDD operations and project management are advantageous.

Work Experience:

• At least 2 years in the telecommunications industry, with experience in Fiber network deployment and outside plant maintenance.
• Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.
• Extensive experience in HDD operations, including hands-on experience as an HDD drill operator.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes.
• Resilience
• Self-Development
• Nimble Learning

Additional Requirements for AMs and above:

• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

Demonstrate (Key competencies):

• Continuous Improvement and Innovation: Stay updated on industry trends, advancements, and best practices in HDD operations. Initiate and implement process improvements to enhance operational efficiency, optimize resource utilization, and drive the division’s overall excellence.

Application Closing Date
29th December, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead, Quality Assurance and Control

Location: Nigeria
Employment Type: Full-time
Function: Operations
Travel Frequency: As Required
Department: Infrastructure Quality
Work Schedule: 8am-5pm Weekdays
Reporting to: Head Infrastructure Quality

Purpose of the Job (Brief)

• Reporting to the Team Lead Quality Assurance and Control in the Infrastructure Division of ipNX, the Quality Assurance and Control Officer will be responsible for the Outside Plant Quality Checks
• You will be responsible for the Direct Field Quality Checks and snags reporting and clearing for all Project Deployment and Operations Activities in the Outside Plant and provide the necessary escalations to the HOD Infrastructure Quality when required.
• You will aid the Team Lead Quality Assurance and Control to provide up to date statuses of quality audits and acceptance testing of completed and on going projects within the Infrastructure Division
• You are tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers and stakeholders, proactively providing support and input when required.
• In addition to the above, You are also required to build capacity and develop teams working with you.

Deliverables (Maximum 5-6 key responsibilities)
Expected Key Results (Detailed KPIs)

Key Activities:
Network Infrastructure:

• Carry Out Spot checks on all Project Deployment and Operations Activities within the Division as required by the Division. These checks include snag lists and snag clearing.
• Escalate all standards and specifications issues noted in the field to the QA/QC Analyst for further actions
• Provide the necessary field interpretations of the ipNX standards and specifications during project initiation stages.

Internal:

• Provide weekly quality status reporting on all on going projects and operations activities within the Division
• Provide Quality Assurance of all assigned Survey Contractors work and makes the necessary recommendations.

Asset Management:

• Updates all As Maintained Records for the Division

People Management:
Training:

• Build and maintain a healthy relationship with enterprise customers and stakeholders during all audit and quality related activities
• Drive internal and external training initiatives for team members.

Educational Qualifications & Functional Skills

• Education: B.Eng in Civil Engineering or Electrical Engineering
• Professional Certifications: CFOT is an added advantage
• Technical: Good Knowledge of Fiber Turnkey Deployments and Civil Works and Materials standards
• Technology: Conversant with Microsoft Office Tools, AutoCAD/Visio, A good knowledge of GIS will be an added advantage
• Communication: Excellent Communication and Presentation Skills.

Work Experience:

• 3 years experience in Turnkey Fiber Deployment and Civil Works standards and specifications
• Good understanding of Microsoft Office Suite including MS Project
• Conversant with the Use of CAD and GIS

Other Requirements:

• Hardworking and Tenacious
• Resilience
• Action orientation
• Tech Savvy
• Result Driven
• Excellent Decision Quality
• Attention to Detail
• Problem Solving
• Analytical
• Ability to work with teams
• Customer Focus

Application Closing Date
11th January, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead, Data Centre Operations

Location: Nigeria
Employment Type: Full-time
Job Grade: Permanent
Department: Facilities
Travel Frequency: Occasionally
Work Schedule: 8.00 AM- 5.00 PM
Reporting to: Head Tx/Core & Facilities
Function: Managing Data Centre and Facilities Operations

Deliverables
Expected Key Results:

• Successfully manage Data Centre layout and Environment

Key Activities

• Ensure adequate management of all data centre operations by adhering to all set Service Level Agreements on all Key Performance Indicators.
• Negotiate with Service providers, ensuring delivery of efficiencies
• Capacity and Property Management and cost savings as well as conducting capacity planning, general capacity reviews, driving infrastructure efficiencies across the various
• Implementation of heat and smoke detection and fire suppression to fully achieve efficiencies and compliance to IPNX standards
• Ensure adequate cooling and power availability at all Data Centres, Collocated sites and all Central Office locations.
• Ensure 99.5% power and cooling availability across board.
• Ensure adequate review and sign-off of all collocation and facility contracts; ensuring favourable clauses apply for ipNX.
• Ensure effective engagement of all collocation service contracts and enforcing all penalty clauses when and where required.
• Organise and ensure monthly governance meetings with service providers to review performance and point out areas of improvement and ensure corrections are made where necessary.
• Proactively detect and proffer solutions that would enhance the operations of all data centres.
• Drive the setup, supply and installation of air conditioning, fire defense and power reticulation for new Central Office builds in line with specified project delivery timeline.
• Ensure efficient contractor management, ensuring all contractors achieve service delivery in line with specified contract terms.
• Provide governance and adequate over-sight on the performance of all service delivery in line with the contracts agreements.
• Ensure adequate and timely processing of all contractor payments and ensuring payments are made as at when due.
• Ensure strict adherence to Infrastructure division Contractor Management Index and ensure there are no cases of contractors ‘downing tools’ due to lack of payment.
• Ensure timely delivery of all customer services at the data centres.
• Ensure that there is a process in place to review risk assessments and method statements for work delivered as part of the facilities management service
• Ensure adequate monitoring of all POP sites, Data centres and Central office sites to proactively detect and resolve faults in order to avert avoidable outages
• Drive end-to-end processes and procedures to manage Network infrastructure capacities and capabilities
• Plan and execute maintenance of Network infrastructure and physical property, including management of leases, contracts and statutory/ regulatory
• Management of site acquisition agents to ensure timely acquisition and preparations of lease agreements for site rollout
• Ensure legislative and statutory compliance of assets and services are maintained, including Schedule examinations, inspections and monitoring
• 4 Work with Head of Tx/Core & Facilities and key stakeholders to approve the planning structure, identification of the roles of certain individuals, necessary teams responsible for developing and executing the business continuity plan, and prioritizes critical business operations
• Implement a carefully planned and detailed business operations that will include identifying all possible threats and risks, recovery processes which are already in place by the organization, and appropriate response to the disruption by teams that are knowledgeable in their area of responsibility and in the event of relocation to an alternate facility
• Ensure quality assurance and is performed both on the internal and external level to ensure effectiveness in the event of disruption of services
• Stakeholder Proactively identify opportunities for technical and business management and process improvement and innovation, developing business Disaster Recovery Plan cases and Investment Papers where required (DCP) •
• Control and operational management of the partners to deliver optimal end-to-end network availability and KPI target
• Provide engineering support and participate in investigations of incidents relating to failure of any infrastructure
• Hold contractors to be accountable, ensuring that assets are suitably managed and maintained in accordance with their contract and legalisation, undertaking PPMs, proactive and reactive maintenance
• Support the implementation of a Disaster Recovery Plan for infrastructure facilities and ensure the processes used for facilitating recovery are more flexible, context based and collaborative
• Activate and coordinate a Disaster Recovery Plan (DCP) support function and processes that are scalable and based on demonstrated recovery needs
• Timely issue
• Managing asset faults in a timely manner, and communicating management of reassurance to key stakeholders, end user groups, and senior facilities leadership alike

Key competencies:

• Ensure the provision of innovative ideas and solutions enabling service improvements throughout the company’s Facilities
• Ensure best value and cost effective solutions relating to the provision of the Facilities and IPNX delivery model including that of the outsourced vendor service partner provisions
• Support building tours with regional teams / outsourced vendor partners to ensure issues are noted, duly recorded and followed up
• Document and present the completed outcome of issues including any corrective actions to ensure that the buildings and all associated areas of the sites are maintained to a high standard
• Ensure the regular update of central records surrounding space utilisation and occupancy levels including surveys surrounding utilisation

Educational Qualifications & Functional Skills

• University Degree in Telecommunications / Electrical Electronics Engineering/Computer Science (2.2/Upper Credit Minimum)
• Hands-on expertise in many disparate technologies, typically ranging from front-end user interfaces through to back-end systems and all points in between
• 3+ years’ experience in Telecommunications Operations management
• 3+ years’ in operation support, installations and commissioning
• Proven experience of working with multiple suppliers/vendors/ partners
• Advanced knowledge of mobile telecommunications network architecture/technologies
• Sound understanding of project management
• Proficient at report writing, creating and presenting presentations
• Strong communicator and able to clearly articulate complex issues and technologies.
• Ability to propose systems design and configuration improvements
• Curious and exposure in new and emerging technologies
• Negotiation, facilitation and consensus building skills
• Ability to work independently, be self-motivated and handle multiple priorities
• Capable of supporting hundreds of systems both virtual and physical
• Ability to plan, organize and document complex system designs
• High attention to details and strong ability to resolve systems issues
• Good communicator and able to clearly articulate complex issues and technologies
• Advanced knowledge of mobile telecommunications network architecture/technologies
• Sound understanding of project management
• Knowledge of Data Centre management will be an advantage

Work Experience and Other Requirements:

• At least 4years’ experience in Customer Focus, Telecommunications Operations management, Tech savvy
• Minimum of 4+ years’ in operation support
• Action orientation installations and commissioning Drive results
• Proven experience of working with multiple
• Cultivate Innovation suppliers/vendors/ partners
• Ability to optimize work processes
• Experience of supporting a business contract
• Resilience and/or providing support to a professional
• Self-Development function
• Nimble Learning
• Significant experience in developing and
• Ensures Accountability implementing new FM strategy, plans and
• Develops Talent systems
• Drives Engagement
• Experience of Safety Management systems
• Drives Vision & Purpose
• Experience in writing Asset Management
• Excellent Decision Quality Strategy, processes, procedures, Business Cases and Strategy Papers
• Strong ability to collaborate with peers and stakeholders around system designs, capacity, road maps and resource allocation
• Significance leadership experience in the planning and delivery of building and services maintenance
• Experience working in the Telecommunications industry with a track record of technical achievement
• Experience with large scale infrastructure automation
• Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications
• Strong experience as a line manager and a coach leading diverse teams

Application Closing Date
11th January, 2024

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Quality Assurance and Control Officer

Location: Nigeria
Employment Type: Full-time
Function: Operations
Travel Frequency: As Required
Department: Infrastructure Quality
Work Schedule: 8am-5pm Weekdays
Reporting to: Head Infrastructure Quality

Purpose of the Job (Brief)

• Reporting to the Team Lead Quality Assurance and Control in the Infrastructure Division of ipNX, the Quality Assurance and Control Officer will be responsible for the Outside Plant Quality Checks
• You will be responsible for the Direct Field Quality Checks and snags reporting and clearing for all Project Deployment and Operations Activities in the Outside Plant and provide the necessary escalations to the HOD Infrastructure Quality when required.
• You will aid the Team Lead Quality Assurance and Control to provide up to date statuses of quality audits and acceptance testing of completed and on going projects within the Infrastructure Division
• You are tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers and stakeholders, proactively providing support and input when required.
• In addition to the above, You are also required to build capacity and develop teams working with you.

Deliverables (Maximum 5-6 key responsibilities)
Expected Key Results (Detailed KPIs)

Key Activities:
Network Infrastructure:

• Carry Out Spot checks on all Project Deployment and Operations Activities within the Division as required by the Division. These checks include snag lists and snag clearing.
• Escalate all standards and specifications issues noted in the field to the QA/QC Analyst for further actions
• Provide the necessary field interpretations of the ipNX standards and specifications during project initiation stages.

Internal:

• Provide weekly quality status reporting on all on going projects and operations activities within the Division
• Provide Quality Assurance of all assigned Survey Contractors work and makes the necessary recommendations.

Asset Management:

• Updates all As Maintained Records for the Division

People Management:
Training:

• Build and maintain a healthy relationship with enterprise customers and stakeholders during all audit and quality related activities
• Drive internal and external training initiatives for team members.

Educational Qualifications & Functional Skills

• Education: B.Eng in Civil Engineering or Electrical Engineering
• Professional Certifications: CFOT is an added advantage
• Technical: Good Knowledge of Fiber Turnkey Deployments and Civil Works and Materials standards
• Technology: Conversant with Microsoft Office Tools, AutoCAD/Visio, A good knowledge of GIS will be an added advantage
• Communication: Excellent Communication and Presentation Skills.

Work Experience:

• 3 years experience in Turnkey Fiber Deployment and Civil Works standards and specifications
• Good understanding of Microsoft Office Suite including MS Project
• Conversant with the Use of CAD and GIS

Other Requirements:

• Hardworking and Tenacious
• Resilience
• Action orientation
• Tech Savvy
• Result Driven
• Excellent Decision Quality
• Attention to Detail
• Problem Solving
• Analytical
• Ability to work with teams
• Customer Focus

Application Closing Date
11th January, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Title: ipNX 2023 NYSC / SIWES Internship Programme

Locations: Nigeria
Job Type: Internship
Slots: Multiple Openings

Description 

• Are you a 2023 graduate awaiting NYSC posting? Or a 2023 Corp Member looking for a PPA?
• We are looking to recruit young, smart and join our Internship Program.
• Department: All departments

Job Requirements

• CGPA (3.0 – 5.0 minimum) / BSc (2.1 minimum)
• WAEC (minimum 6B’s &C’s)
• Tech Savvy Customer Focus Drive Results.

Salary Range
N30,000 – N50,000 / month.

Application Closing Date
31st December, 2023.

Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the position as the subject of the email.

Selection Criteria
Mandatory Credential uploads of :

• CV,
• Cover letter (All Pre-service applicant’s cover letters should state the duration of the internship)
• WAEC / NECO Results, *Statement of result, *Birth Certificate, Passport,
• NYSC Call-Up & PPA Letter

Graduate Aptitude Test:

• As part of our selection criteria, shortlisted candidates will be expected to write our aptitude test.